This document contains survey results from 400 respondents (R1 to R400) rating customer satisfaction and customer loyalty on a scale of 1 to 5. It also includes the correlation coefficient between the two metrics, which was calculated to be -0.211411 using Pearson's r, indicating a weak negative correlation between customer satisfaction and loyalty.
This document contains survey results from 400 respondents (R1 to R400) rating customer satisfaction and customer loyalty on a scale of 1 to 5. It also includes the correlation coefficient between the two metrics, which was calculated to be -0.211411 using Pearson's r, indicating a weak negative correlation between customer satisfaction and loyalty.
This document contains survey results from 400 respondents (R1 to R400) rating customer satisfaction and customer loyalty on a scale of 1 to 5. It also includes the correlation coefficient between the two metrics, which was calculated to be -0.211411 using Pearson's r, indicating a weak negative correlation between customer satisfaction and loyalty.