SYNOPSIS

Final Year Project on

IT Infrastructure Management in M.T.N.L

Submitted to:

Dr. M.L Singla

Faculty of Management Studies

Submitted By:

Mukesh Kumar Roll No. N-43, 5th Semester MBA (Part Time), 3rd Year

INTRODUCTION For long, it was the understanding that IT infrastructure meant the hardware and software, and if at all, the related network. Managing it meant procuring and installing them. The rapid pace of competition and growth compelled the organizations to do vertical thinking, and consequently the organizations built both forward and backward linkages to this core IT infrastructure. Today, the IT Infrastructure has been redefined and its meaning has been extended much beyond and before the procurement function. It starts from where it should the IT policy and strategy, the plan and the design of IT architecture, the business process of procurement, installation and management of h/w, s/w, n/w and other related equipments, tools and facilities, IT personnel and expertise, IT security arrangements and administration, application development, integration and management, vendor management . PROBLEM ANALYSIS An efficient IT Infrastructure Management is required due to increasing demands on the performance, capacity, availability, and agility of underlying IT infrastructure. Through this project an attempt is made to milestone efficient IT infrastructure practice that should be in some of big organizations. Convergent billing is a big IT project running in MTNL. It has taken as an immediate example to understand the concept and analysis of IT Infrastructure Management. OBJECTIVE This work shall primarily try to explain overall practice for IT Infrastructure management that are followed by various established Govt. and private organizations. Furthermore, as a real life reference IT Infrastructure management practices of M.T.N.L shall be considered. The Aim of the project is: Understanding the issues and challenges faced by the organizations w.r.t IT Infrastructure management Understand the best practices on IT Infrastructure management. METHODOLOGY: The knowledge and information shall be gathered from: Books available in various Library {including FMS}, Services offered by IT infrastructure management companies, INTERNET primarily Google Search, IT Infrastructure management Documents published on websites by various organizations SRS of Convergent billing project at M.T.N.L. BOM of Convergent Billing Project SCOPE: The Scope of the Project work shall be confined to IT infrastructure in telecom industry for processing huge customer data and telecom services. It shall be mainly a compilation of the best practices on IT Infrastructure management. It shall be comprehensive standards for maintaining IT Infrastructure in somewhat big organization. The project shall cover IT infrastructure management procedure of the organization but it shall as well enlist detailed IT roles for System Administrators, Data Base Administrators and Network Administrator, project leader, vendor. 2

 Especially, IT Infrastructure management scenario of M.T.N.L shall be considered as a special case. The scope of the project shall as well include the suggestions for improving infrastructure management at MTNL. LIMITATIONS: 1. This project shall not be a research document for IT Infrastructure management at similar kind organizations. Even a proper care would be taken of ensuring best IT Infrastructure management practice among the best available alternatives. 2. It may not be possible to cover all possible IT Infrastructure management domain, because of continuous change in trend every day. 3. IT infrastructure management practice mainly depends upon size and scope of project in relation with size of organization. For the same reason it may not be possible to recommend the Solution for all small or big organization. 4. Some of billing data, IT security procedures and secured zone snap shot/information of M.T.N.L may not be accessible. TENTATIVE CHAPTER PLAN: A. Introduction Pre installation phase Installation phase Post installation phase IT infrastructure management opportunities and challenges System Requirement analysis and SRS preparation 1. Purpose 2. Different phases 3. Roles involved in SRS preparation and infrastructure management 4. System development life cycle 5. Business requirement document prototype 6. Logical data model 7. Reconcile business requirement analysis with model 8. Functional specifications analysis 9. Precautions and limitations Hardware management 1. Server management 2. Desktop management 3. Physical access security 4. Roles and responsibility 5. Security monitoring 6. Environment management 7. Power supply management 8. SLA for hardware 9. LOGS and audit record 10. Troubleshoot and support staff team 11. Threats of hardware failure

D. 1. Server and Storage Operating System Management 2. Desktop O.S management 3. Backup and recovery 4. Change management 5. Configuration management 6. Antivirus and security 7. Password management 8. Availability management 9. Logbook and fault register management 10. Software control and distribution management E.

Software management

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. G. i.

Application Management Developing new application Maintaining existing application Operational management Enhancement and renovation Change management Availability management Migration and transition planning Testing and deployment Application version control and distribution management Configuration management Access management Incident management Training and documentations Audit logs/IT-compliance Critical Analysis of Convergent billing project at MTNL in light of study made above

TENTATIVE BIBLIOGRAPHY: 1) 2) 3) 4) 5) Convergent billing project SRS Roles and Responsibility guide of M.T.N.L IT Security guide of M.T.N.L. Bill of Material of M.T.N.L. IT Service Management- and introduction: based on ITIL, Van Haren Publishing, 2nd Edition 6) IT Systems Management: Design, Implementing and Managing World-Class Infrastructures, Rich Schiesser, Prentice Hall 2001.Information Security Governance Report (By corporate Governance Task Force Report) 7) www.google.co.in 8) www.mit.gov.in 9) http://www.cert-in.org.in 10) www.mtnl.in 11) www.mtnldelhi.in 12) http://www-07.ibm.com/in/gts/iims/casestudy_network.html