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Good To Know - Housekeeping
Good To Know - Housekeeping
1. Housekeeping department is department that has responsibility to handle the cleanliness , tidiness of
all areas in the hotels and cruise ship .
2. The basic duty or responsibility of Public area is to maintain cleanliness and tidiness of public area
- Areas ( Corridors, Stairways, Lobbies, Restaurant, Bar, Elevators, Public Restrooms, Emergency
Staircase )
- Clean and collect the garbage in all public areas, Make sure everything in good and working
condition,
- Moping, Dusting, Sweeping, Vacuuming, Make all the public area in clean and tidy condition
- Report all damage and any missing Items.
3. The basic duty or responsibility of Room boy is to maintain cleanliness and tidiness of Guest room area
- Make Up The room
- Assist The Guest with Their Luggage
- Refill the guest Supplies
- Report all Damage and Missing Items or any discrepancies
- Responsible for Cleanliness, tidiness, And Completeness of the Guest room, Corridors/ Hallways
- Make sure everything in a good condition and safety.
4. An example public area in hotel is Lobby, corridor, public toilet ,café,smimming pool ,
,restroom,elevator,lift,staircase,restaurant,meetingroom,corridor,hallway,Lounge.
10. AMENITIES
- Tooth Brush
- Shampoo
- Tooth Paste
- Soap
- Bath Gel / Liquid Soap
- Sewing Kit
- Body Lotion
- Conditioner
- Shower Cap
- Razor/ Shaver
k. 3 Buckets System is 3 steps for cleaning and sanitizing using 3 different colours of bucket,
- Red bucket for washing : contains of : Hot water , detergent , and brush
- Grey bucket for rinse : contains of : Hot water , clean water , and cleaning rack
- White bucket for sanitize : contains of : cold water , 100PPM of bleach and separate clean
clocth
11. What will you do if you see broken glass on the floor?
- Use PPE
- Place yellow sign
- Sweep/vacuum the floor
- Make sure that all the corner are totally free from broken glass
16. Will you use the same dust clothes from the bathroom to clean the bedroom?
- No, I use different clothes to avoid cross contamination or to avoid bacteria spread to the bed
room
17. If your vacuum smell bad what will you do?
- Turn off the machine
- Open the cover and check the filter( if dirty clean it up)
- Check the garbage bag( if dirty change it)
- If the hose is dirty clean the hose
- Clean and sanitize inside the vacuum
18. If u see bubble gum/gum on the floor what will you do?
- Spray gum remover
- Clean with clean rag/dust clothes and then dry up with dry clothes
- If on the carpet ( spray gum remover, wipe with dry clothes/rag, spray carpet spotter and brush
it ,and then wipe with clean rag/clothes
Norovirus infection
Noroviruses are highly contagious. That means the norovirus infection can easily spread to others.
The virus is shed in stool and vomit. You can spread the virus from the time you first have symptoms
of illness until several days after you recover. Noroviruses can stay on surfaces and objects for days
or weeks.
• Touching your hand to your mouth after your hand has been in contact with a contaminated
surface or object
Noroviruses are difficult to kill because they can withstand hot and cold temperatures and many
disinfectants