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    Partnership Program Form

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    Ivan Saprialdina
    This document contains a service level agreement (SLA) form from PT. Asuransi Tugu Pratama Indonesia Tbk for operations in Indonesia. [1] It lists various insurance claim services and requests the partner to specify the timeline standards for each service. [2] It also requests information on potential partnership programs for mutual resources development, such as training and knowledge sharing. [3] The partner is asked to select yes, no or provide other answers regarding their offering programs.

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    Partnership Program Form

    Uploaded by

    Ivan Saprialdina
    13 views2 pages
    This document contains a service level agreement (SLA) form from PT. Asuransi Tugu Pratama Indonesia Tbk for operations in Indonesia. [1] It lists various insurance claim services and requests the partner to specify the timeline standards for each service. [2] It also requests information on potential partnership programs for mutual resources development, such as training and knowledge sharing. [3] The partner is asked to select yes, no or provide other answers regarding their offering programs.

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    This document contains a service level agreement (SLA) form from PT. Asuransi Tugu Pratama Indonesia Tbk for operations in Indonesia. [1] It lists various insurance claim services and requests the partner to specify the timeline standards for each service. [2] It also requests information on potential partnership programs for mutual resources development, such as training and knowledge sharing. [3] The partner is asked to select yes, no or provide other answers regarding their offering programs.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views2 pages

    Partnership Program Form

    Uploaded by

    Ivan Saprialdina
    This document contains a service level agreement (SLA) form from PT. Asuransi Tugu Pratama Indonesia Tbk for operations in Indonesia. [1] It lists various insurance claim services and requests the partner to specify the timeline standards for each service. [2] It also requests information on potential partnership programs for mutual resources development, such as training and knowledge sharing. [3] The partner is asked to select yes, no or provide other answers regarding their offering programs.

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    of 2

    PT.

    ASURANSI TUGU PRATAMA INDONESIA Tbk

    SLA & PARTNERSHIP PROGRAM


    FORM

    1. Service Level Aggreement (SLA)


    In order to reflect our commitment to policyholders, please kindly state your Service Level
    Agreement standard, as following criteria for operations in Indonesia:

    Services Time Services (day/hour)


    a. Survey Arrangement & Preparation : .............................
     Assign and confirm by Risk ............................
    Surveyor ............................
     Contact Broker/Policyholder ............................
     Issue acknowledgment
    b. Visit : ............................
    c. Initial advice/Reserve : ............................
    d. Preliminary Report : ............................
    e. Letter to broker / Policyholder : ............................
    f. Telephone Calls : ............................
    g. Reply to letters/faxes/e-mails : ............................
    h. Review File : ............................
    i. Update to Insurers : ............................
    j. Interim Paymet Report : ............................
    k. Final Reports : ............................
    l. Availability : ..............................

    Explanation/Comment (if any):


    ..............................................................................................................................................

    2. Mutual Partnership
    As part of our mutual partnership, we ask you to participate in our Tugu resources
    development ( e.g . by providing training, sharing knowledge, etc.)

     ......... Yes
     ......... No
     Other answers : ....................................

    1
    PORTFOLIO/REV00/LAEF&PP
    PT. ASURANSI TUGU PRATAMA INDONESIA Tbk

    If the answer Yes, please kindly explain your offering programs:

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    ................................................................................................................................................

    2
    PORTFOLIO/REV00/LAEF&PP

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