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EFFECTIVE COMMUNICATION FROM MORNING DUTY NURSE TO AFTERNOON DUTY NURSE

IN THE EVENT OF OVERAN OR TIMBANG TRIMA TASKS

DESCRIPTION

The atmosphere at the handover event between the morning and afternoon service nurses. The
morning service nurse communicates the condition of the patient being treated to the replacement
nurse, the afternoon service nurse.

Diagnosis ' BRONCHIALE ASMA PATIENT

MORNING DUTY NURSE

Situation (S);

"Good morning, I am the nurse (name, nickname) taking care of TN NM in room 003 of the room
would like to report;

Mr., NM 37 years old shortness of breath, cough with phlegm, general condition le,ah

Back ground (B);

Nurse: 3 days before admission, the patient complained of increasingly severe shortness of breath,
accompanied by coughing up phlegm, general weak state, the patient had been treated 4 months
ago with the same disease.

Assessment; (A)

Nurse: "Vital signs and progress of shortness of breath, sputum production, observation of daily fluid
and nutritional needs have been observed." The results of the SPO2 examination are 89%, the results
of the rongen photo have a picture of narrowing of the bronchus branches and the accumulation of
scret, the drugs have been given according to schedule, currently an infusion of 5% Dextrose
24tts/mt is attached.

RECOMMENDATION (R)

Nurse; continue the doctor's medicine according to the schedule, arrange a half-sitting sleeping
position, observe shortness of breath, and vital signs, observe the general condition, fluids and
nutrition, practice effective coughing to remove secretions, observe the general condition of the
patient report the doctor if the general condition decreases.
 EFFECTIVE COMMUNICATION OF NURSES RECEIVING COMPLAINTS

DISCRIPTION

Complaints from the patient's family; about the delay in treating the wound of his parents who were
treated for 10 days, because as far as his son knew, his parents' wounds should be treated every day
so that they heal quickly, but in reality they were treated every 2 days, the family felt that the wound
was slow to heal because they felt that the service was not good and there was no communication
with the family and patient.

1. LISTEN WELL

Nurse "Good afternoon sir, how may I help you?

who are you with? (smiling nod, eye contact, while inviting to sit). The nurse sits down.

Oh bpk Budi, well Bpk Budi, I'm a nurse.... (call names and nicknames)

Well, Mr. Budi, I have listened to your complaints about your wound care complaints and the lack of
information from the nurse.

2. EMPATHY

"I can understand the feelings of Mr. Budi (empathic expression, eye contact moving hands to
apologize) who complained that your wound was slow to heal, it seems that Mr. Budi was also
disappointed with our service.

3. CLEAR COMMUNICATION

"Well, Mr. Budi, I took care of your parents' wounds, in this case I apologize for the inconvenience,

"Actually, the wound care schedule has changed in the last 3 days, from being treated every day to
every 2 days, this is because the growth of wound tissue has begun to improve, meaning that new
tissue has grown, so that if treated every day it can interfere with the wound healing process itself.

I apologize for our negligence in not explaining to Mr. Budi and the patient, due to my busy schedule.

4. AGREEMENT AND EFFICIENCY

"Well, Mr. Budi, do you have any other complaints to make?

5. OFFER A SATISFACTORY SOLUTION

"Mr. Budi, if you have any more complaints, you can convey them directly to me so that I can resolve
them as soon as possible.
 6. FOLLOW-UP

"Mr. Budi, thank you for sharing your complaint with me, I will always communicate with the patient
and Mr. Budi whenever there is a new development.

Thank you, Mr. Budi (smiling eye contact, shaking hands).