Professional Documents
Culture Documents
CBLM Practice Career Professionalism
CBLM Practice Career Professionalism
VBSector:
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HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIAL
Welcome!
• Work through all the information and complete the activities in each
section. Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
• Most probably, your trainer will also be your supervisor or manager. He is
there to support you and show you the correct way to do things.
• You will be given plenty of opportunities to ask questions and practice on
the job. Make sure you practice your new skills during regular work shifts.
This way, you will improve your speed, memory and your confidence.
• Use the Self-Checks, Operation Sheets or Task or Job Sheets at the end of
each section to test your own progress. Use the Performance Criteria
Checklist or Procedural Checklist located after the sheet to check your
own performance.
• When you feel confident that you have had sufficient practice, ask your
Trainer to evaluate you. The results of your assessment will be recorded in
your Progress Chart and Accomplishment Chart
• You need to complete this module before you can perform the next module
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MODULE CONTENT
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
ASSESSMENT CRITERIA:
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9. Workplace data is recorded on standard workplace forms and documents.
10. Basic mathematical process is used for routine calculations.
11. Errors in recording information on forms/ documents are identified and
rectified.
12. Reporting requirements to superior are completed according to enterprise
guidelines.
13. Team meetings are attended on time.
14. Own opinions are clearly expressed and those of others are listened to
without interruption.
15. Meeting inputs are consistent with the meeting purpose and established
protocols.
16. Workplace interaction is conducted in a courteous manner appropriate
to cultural background and authority in the enterprise procedures.
17. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded.
18. Meeting outcomes are interpreted and implemented.
ASSESSMENT METHODS:
Written test
Practical/performance test
Interview
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LEARNING OUTCOME # 1 Obtain and convey workplace information
CONTENTS:
Parts of speech
Sentence construction
Effective communication
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHOD:
Written test
Practical/performance test
Interview
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Learning Experiences
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INFORMATION SHEET 1.1-1
Subject
Predicate
The predicate is the part of the clause or sentence that says something about
the subject. In other words, the part of the sentences that is not the subject and
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its modifiers is the predicate. A predicate can be one word or several words, not
all of which are verbs.
Compound verbs are two or more verbs joined by a conjunction, (in this
sentence, the word and) and relating to the same subject. The subject of the
following sentences is cobra:
The cobra saw the dog coming closer and raised itself into striking
position.
The cobra hissed, opened its hood, and prepared to strike.
Complete predicates are all the words in a clause or sentence except the
subject and its modifiers:
The cobra saw the dog coming closer and raised itself into striking position.
The agile dog moved from side to side rapidly, trying to corner the cobra.
Objects
The object of a sentence can be a noun, pronoun, or word group that acts as a
noun, and receives the action of a verb or is influenced by a transitive verb,
verbal (a word derived from a verb, i.e., gerund, infinitive, and participle), or a
preposition. (More on Objects)
1. Direct object: Receives the action of a verb or verbal and frequently follows it
in a sentence. Direct objects are often needed to complete the thought of a
sentence. "Rueben reads the newspaper." "Reuben reads" is a complete
sentence, but it doesn't express the complete thought. Reuben reads what? He
reads the newspaper.
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The sentence could also be: "Reuben reads the newspaper to his
grandmother." The prepositional phrase to his grandmother is the indirect object
of the sentence.
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INFORMATION SHEET 1.1-2
Sentence construction
An adverb (in bold) is usually placed between the subject and the verb.
Writing Paragraph
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A paragraph is a number of related sentences focused on an idea. It forms a part
of a larger piece of writing such as a composition. The basic aim of a paragraph is
to communicate an idea in a clear and effective way. It aims to discuss one
aspect of the subject or topic.
A paragraph starts off with a topic sentence. This first sentence introduces the
main idea of the paragraph. The sentences that follow the topic sentence discuss
the idea. Some of the things the writer does here, for example, include expanding
on the idea, establishing the facts, providing details, and quoting examples. They
must strictly be about the idea and not deviate to something else.
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The idea here is to break the topic into smaller units, each of which is used as a basis for your paragra
The last sentence in a paragraph is the concluding sentence of the paragraph. Use different word
concluding sentence – a summary of what has been discussed.
Effective Communication
INTRODUCTION:
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In any field of work, communication plays a vital role, it is necessary to
develop your communication skills in order to gain confidence, self-esteem and to
be able to actively participate in the workplace with co-workers.
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What is Communication?
The word “communication” came from the Latin word “communis”, which
means commonness. When people communicate with one another, they
establish a commonness; they share a commonality. Dictionaries define the
process as “the giving and receiving of communication signals or messages by
talking, writing, gestures, and signals.”
Communication defined:
Charles R. Wrigt
Communication is the basis of all social existence.
Herman M. Weisman
“Communication is a process through which two or more human beings
share each other’s thoughts, ideas, feelings, insights, and information, and
exchange meanings.”
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Forms of Communication
1. Spoken communication
2. Non-verbal communication
3. Written communication
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EXAMPLE:
Now let's have a go. Ok, your phone is ringing, you pick it up within the first
few rings, then you say:
Then pause...
The caller will then usually announce their name and give you the person's
name they wish to speak to or some detail as to what they're calling about so
you can connect them to the right person. (Sometimes it's not this straight
forward though).
If they do announce their name, jot it down straight away if you don't think
you'll remember. Also its helpful to make notes when they give you the
reason for their call so you don't have to ask them again for the details.
Now that you have their name, its always more friendly to repeat their name
back to them when addressing them. It makes them feel important and that
they're not wasting your time. For example:
"Yes, Mrs Smith, if you could hold the line one moment, I'll put you
through to Mr Brown."
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different radio frequencies to carry the two directions of the conversation
simultaneously.
1. Written notes/memoranda
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6. Message from fax machine
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Consider how your perceptions of people are
affected by the way they sit, walk, stand up, or
hold their head. The way you move and carry
yourself communicates a wealth of information
to the world. This type of nonverbal
communication includes your posture, bearing,
stance, and subtle movements
Gestures
Gestures are woven into the fabric of our daily
lives. We wave, point, beckon, and use our hands
when we’re arguing or speaking animatedly—
expressing ourselves with gestures often without
thinking. However, the meaning of gestures can
be very different across cultures and regions, so
it’s important to be careful to avoid
misinterpretation.
Eye contact
Since the visual sense is dominant for most
people, eye contact is an especially important
type of nonverbal communication. The way you
look at someone can communicate many things,
including interest, affection, hostility, or
attraction. Eye contact is also important in
maintaining the flow of conversation and for
gauging the other person’s response.
Touch
We communicate a great deal through touch.
Think about the messages given by the following:
a firm handshake, a timid tap on the shoulder, a
warm bear hug, a reassuring pat on the back, a
patronizing pat on the head, or a controlling grip
on your arm.
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Have you ever felt uncomfortable during a
conversation because the other person was
standing too close and invading your space? We
all have a need for physical space, although that
need differs depending on the culture, the
situation, and the closeness of the relationship.
You can use physical space to communicate
many different nonverbal messages, including
signals of intimacy, aggression, dominance, or
affection.
1. L I S T E N I N G
Tips to Effective Listening
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2. Learn to use your thinking time.
2.1 Keep your mind from wondering by
asking yourself question about what the
speaker is telling you.
2.2 Make mental notes that are relative
to discussion/topic.
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2. QUESTIONING AND OR FEEDBACKING
1. Closed Questions
Closed questions don’t need detailed
information. They are questions which
can be answered with a simple “yes” or
“no” or one word. Such questions do not
need a long and detailed response. They
are very useful if you need to find out
simple information or need to check
specific details
2. Open Questions
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Two kinds of Feedback:
Accident
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Feeling left out Poor communication may lead to: Wastage
Teams at work!
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Sender Message Method Receiver
When the receiver’s idea is the same as the sender’s idea. Effective
communication has take place.
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LEARNING OUTCOME # 2 Complete relevant work related documents
CONTENTS:
Basic mathematics
Technical writing
Types of forms
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHOD:
Written test
Practical/performance test
Interview
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Learning Experiences
Basic mathematics
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Many people believe that you have to
have a knack for math in order to do
well in it. However, understanding
the basic principles of math does not
need any innate talent, or a genius
intellect. What
it does need is a change in attitude,
and a solid foundation of basic skills
on which to build.
WRITING NUMBERS
Rule 1. Spell out single-digit whole numbers. Use numerals for numbers greater
than nine.
Examples:
I want five copies.
I want 10 copies
If you have numbers in different categories, use numerals for one category and
spell out the other.
Correct:
My 10 cats fought with their 2 cats.
My ten cats fought with their two cats.
Incorrect:
I asked for five pencils, not 50.
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Rule 3. Always spell out simple fractions and use hyphens with them.
Examples:
One-half of the pies have been eaten.
A two-thirds majority is required for that bill to pass in Congress.
Rule 4. A mixed fraction can be expressed in figures unless it is the first word of
a sentence.
Examples:
We expect a 5 1/2 percent wage increase.
Five and one-half percent was the maximum allowable interest.
Rule 5. The simplest way to express large numbers is best. Round numbers are
usually spelled out. Be careful to be consistent within a sentence.
Correct:You can earn from one million to five million dollars.
Incorrect:You can earn from one million to $5,000,000.
Rule 6. Write decimals in figures. Put a zero in front of a decimal unless the
decimal itself begins with a zero.
Examples:
The plant grew 0.79 of a foot in one year.
The plant grew only .07 of a foot this year because of the drought.
Rule 7. With numbers that have decimal points, use a comma only when the
number has five or more digits before the decimal point. Place the
comma in front of the third digit to the left of the decimal point.
When writing out such numbers, use the comma where it would appear in the
figure format. Use the word and where the decimal point appears in the figure
format.
Examples:
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Rule 8, The following examples apply when using dates:
Examples:
The meeting is scheduled for June 30.
The meeting is scheduled for the 30th of June.
We have had tricks played on us on April 1.
The 1st of April puts some people on edge.
Rule 9. When expressing decades, you may spell them out and lowercase them.
Example: During the eighties and nineties, the U.S. economy grew.
Rule 10. If you wish to express decades using incomplete numerals, put an
apostrophe before the incomplete numeral but not between the year
and the s.
Correct: During the '80s and '90s, the U.S. economy grew.
Incorrect: During the '80's and '90's, the U.S. economy grew.
Rule 11. You may also express decades in complete numerals. Again, don't use
an apostrophe between the year and the s.
Example:During the 1980s and 1990s, the U.S. economy grew.
Rule 12. Normally, spell out the time of day in text even with half and quarter
hours. With o'clock, the number is always spelled out.
Examples:
She gets up at four thirty before the baby wakes up.
The baby wakes up at five o'clock in the morning.
Rule 13. Use numerals with the time of day when exact times are being
emphasized or when using A.M. or P.M.
Examples:
Monib's flight leaves at 6:22 A.M.
Please arrive by 12:30 sharp.
She had a 7:00 P.M. deadline.
Rule 14. Use noon and midnight rather than 12:00 P.M. and 12:00 A.M.
Rule 15. Hyphenate all compound numbers from twenty-one through ninety-
nine.
Examples:
Forty-three persons were injured in the train wreck.
Twenty-three of them were hospitalized.
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Rule 16. Write out a number if it begins a sentence.
Examples:
Twenty-nine people won an award for helping their communities.
That 29 people won an award for helping their communities was fantastic! OR
That twenty-nine people won an award for helping their communities was
fantastic!
ARE YOU READY FOR THE QUIZ?
http://www.grammarbook.com/numbers/numbers.asp
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ROUNDING OFF NUMBERS
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EXAMPLES USED IN THE RULES
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INSTRUCTIONS: Round off the following numbers to the number of decimal
places indicated in the column on the right. Enter your answers in the last
column provided.
Number of decimal
PROBLEM NUMBER Answer
places desired
A 2.1988 1
B 5.7322 2
C 0.3552 2
D 4.09997 4
E 9.999517 3
F 6.8652 2
G 19.4745 3
H 2.7500 1
Below the “Pay To” line is a blank line. This line is used to write out the amount
of the check in long form; spelling out the numbers.
When you write out the amount, you only write out the PESO amount, not the
cents. The cents is written as a number over 100. For example, 39 cents would
be written as 39/100.
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A few things to remember:
Always start writing out the peso amount at the beginning of the
line. This prevents someone from changing the amount by writing
an additional peso amount at the beginning of the line.
After writing out the cents as xx/100, draw a line from this point to the end of
any space left. This prevents someone from changing the amount on the
check. For example, you would write out P25.67 as follows:
One more point to make. When writing out the amount, there are two ways that
you can write out the numbers and both are accepted. You can write out the
numbers and include dashes or not include them. For example, to write out
P1,239.00, you can write it two different ways:
3,867.19 Sixty
3,867.19 Seven
3,867.19 19/100
Three Eight
3,867.19 Sixty Seven 19/100
Thousand Hundred
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3,867.19 = Three Thousand Eight Hundred Sixty Seven 19/100
Technical writing
experts.
The purpose of technical writing is to inform the reader of something; the style
should further that purpose, not detract from it by trying to entertain, cajole, or
confuse the reader.
Good technical writing has just the opposite characteristics. It is clear and
direct. It is grammatically correct both in letter and in spirit. Furthermore, it
utilizes the great richness and
variety in English expression to convey ideas in the most efficient and effective
manner
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writing may increase confusion by creating unnecessary technical jargon or by
failing to explain unavoidable technical terms that readers would not be expected
to know.
Clear
Concise
Complete
Clear, concise, and complete writing helps the reader to grasp the meaning
quickly.
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Information Sheet 1. 2.3
TYPES OF FORMS
The following describes the types of templates that are available to form
designers.
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Letter of application (Apply your qualification)
Others (as required by trainer/supervisor)
e.g. Log of daily activities, etc.
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Date Enhanced: Document No.
PLumbing NC II JUNE 2, 2023 Issued by:
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Sample of Application Letter
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Daily Time record Sample
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ACTIVITY SHEET
Each of you will be given forms indicated below; accomplish each form
following the things to be observed in filling-out forms:
FORMS TO BE ACCOMPLISHED:
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LEARNING OUTCOME # 3 Participate in workplace meetings and
discussions
CONTENTS:
Sentence construction
Technical writing
Recording information
ASSESSMENT CRITERIA:
CONDITION:
Paper
Pencil/ball pen
References (books)
Manuals
ASSESSMENT METHOD:
Written test
Practical/performance test
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Interview
Learning Experiences
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Information Sheet 1.3-1
As your small business grows so will the size of your company meetings. Informal
get-togethers can be effective, but when time is tight and projects are complex,
more order is necessary. Working with corporate clients may also require you to
lead a formal meeting.
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Step One: Set Objectives.
A clear objective will encourage people to attend the meeting because they will
understand its intent. It also will set the foundation for a focused meeting.
Create a list of who needs to attend this meeting. Think carefully about whether
or not someone needs to be in the room for the duration of the meeting (perhaps
they can join you via conference call, or for one specific topic). Remember, if you
waste someone's time, he or she will be less likely to attend and participate in the
next meeting you run.
. You must be courteous of people's schedules, but you will have an easier time
scheduling a meeting if you say "Please plan to attend and if you cannot make it
let me know." Always let people know the objective of the meeting, the time it
will begin and the time it will end. Also, stress that it will begin on time.
An agenda is a list of the key items to review in order to meet your objective.
If you decide to hand out an agenda, be sure to state the objective and date at
the top of the page. All points should be bulleted. Everyone in the meeting should
receive one, so be sure to make more than enough copies.
Once the meeting has begun, it is your responsibility to keep it moving and keep
it focused. Here are some tips for accomplishing this:
Start on time, even if people are late. If you wait until the last person
arrives, you train people to be late.
Briefly state what the meeting is about.
If you have passed out an agenda, be sure everyone follows it so that you
accomplish your objectives.
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If discussion drags on a topic and a decision is not being made, it is your
job to interject and say something like, "For the sake of the timeline of the
project, we need to make a decision."
Crowd control: You have to be firm if the group gets off track and suggest
that the matter be discussed at another time.
Schedule the next meeting at the end of the current one.
If you called the meeting, you are responsible for taking notes or appointing
someone to take notes.
Put together and distribute an internal memo summarizing what was covered,
what was resolved, and what actions need to be taken for issues requiring
further clarification.
Make sure to thank people for attending and participating. They will be happy to
know their time was appreciated.
INFORMAL MEETING
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Is held in a face-to-face meeting or more
direct member to member interaction. It
is a quickly arranged meeting as a result
of a chance encounter in a corridor or
the like. A proposal by a member can be
made during the meeting. It usually
arises as a result of discussion.
Chairpersons, secretaries and members
of associations or organizations need not
to worry too much about legal aspects.
First of all, one should be direct and honest when calling an informal meeting.
Funny to say it, but there's almost nothing so difficult as holding informal
meetings.
An informal meeting is a great way of giving of a spirit of ease and comfort, even
though something serious may be underway. An informal meeting can be fun; you
can bring food, for example, to a formal meeting; employees can lounge about
where they like; speak up when they like; make their voices heard.
SYMPOSIUM
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A meeting at which several speakers
discuss a topic before an audience.;
ACTIVITY SHEET
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Secretary – who will take note of the minutes of the meeting.
The secretary has the task of summarizing the
outcome/agreements of the meeting before adjournment of the
meeting.
2. The rest of the group will listen and make feedback and process the
presentation.
3. You may choose among the suggested topics below or you can
discuss any topic that will interest everyone in the group.
An excursion to a beach
ETHICAL PRINCIPLES:
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Philosophers have attempted to determine goodness in conduct according
to two chief principles, and have considered certain types of conduct either good
in themselves or good because they conform to a particular moral standard. The
former implies a final value, which is desirable in itself and not merely as a
means to an end. In the history of ethics , there are three principal standards of
conduct, each of which has been proposed as the highest good: happiness or
pleasure; duty, virtue or obligation; and perfection, the fullest harmonious
development of human potential.
Depending on the social setting, the authority invoked for good conduct is
the will of a deity, the pattern of nature, or the rule of reason. When the will of
deity is the authority, obedience to the divine commandments in scriptural texts
is the accepted standard of conduct. If the pattern of nature is the authority,
conformity to the qualities attributed to human nature is the standard. When
reason rules, behavior is expected to result from rational thought.
MINUTES OF MEETINGS
Minutes are official records of meetings and are usually taken by the secretary.
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Name of the organization
Kind of meeting (regular, special, annual, committee, etc.)
Date, time and place of meeting
A statement indicating the, or presence of the president and the
secretary, or, if they were absent, the names of their substitutes.
A statement concerning the minutes of the last meeting (whether
approved, reading dispensed with, etc.)
Committee reports
List of new committees formed
All main motions (except those withdrawn) with the name of the
maker (whether carried or lost)
All point of order and all appeals (whether sustained or lost)
A record of voting
A short statement about the program, if any
Time of adjournment
The secretary’s signature
These parts vary depending on the purpose and formality of the meeting.
Style will also vary based on the parliamentary authority used by the group.
Information 3.3-3
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SEIKETSU (Sanitize). Maintaining the workplace in high standard of
housekeeping and organization.
SHITSUKE (Self-Discipline). Doing things spontaneously
without being told.
1. SEIRI (Sort)
Segregate and Red Tag all
unwanted rework-able
and obsolete items.
Dispose off the unwanted
items.
Keep the bare essentials
and clear of the
walkways.
Identify abnormal
occurrences
IMMEDIATELY THROW
AWAY all things belonging
to you which are not of
any use anymore.
DISPOSE unnecessary
things belonging to other
people or to the
company
in their proper places.
Remove the clutter and
avoid accidents.
Taking out and disposing
unnecessary items.
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2. SEITON (Set in Order)/Systematize
3. SEISO(Shine)/Sweep
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Seiso also means cleaning even if things are NOT DIRTY, because a regular
cleaning schedule will prevent things from having the chance to get dirty
4. SEIKETSU
(Standardize)/Sanitized
Prevent deterioration using 5W & 1H
strategy.
How…
1. PREPARE a Housekeeping Standard
Checklist. Checklist should be very
detailed and stringent. Remember
that thoroughness is a requirement
of EXCELLENCE.
2. EVALUATE workstations according
to the Housekeeping Standard
Checklist.
3. IMPLEMENT a periodic clean-up
schedule.
Establish standards. 4. IMPLEMENT an award and sanction
Develop visual controls to expose scheme
abnormality.
Integrate with daily work management. Standards improve reliability and
consistency.
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5. SHITSUKE (Self
Discipline)
Create an environent
through slogans, posters
and other visuals
Set an example, from a
habit.
Conduct audits to evaluate
approach and results.
Recognise 5S
achievements.
Walk the talk :
Action speaks louder than
the words
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