WHERE CAN YOU FIND THE

ESCALATION PROCESS AT THE SUPPLIER

BMW GROUP ?
ESCALATION
PROCESS.
For further information please refer to:

https://b2b.bmw.com (Supplier)
https://b2b.bmwgroup.net (BMW Group employees)
FOR DEVIATIONS FROM TARGETS AND
VIOLATIONS OF AGREEMENTS.

On this page you can login with your user name and password.

In case you need access to the Partner Portal of the BMW Group
you can apply for a login on this page.

Please click on ‘Do you want to register?’ and follow the instruc-
tions.

After login you will find the information using the following
path:

Communication
Supplier Escalation Process

BAYERISCHE MOTOREN WERKE

AKTIENGESELLSCHAFT
Processes Purchasing
D-80788 Munich
Germany
 Hierarchy at the
Escalation level
BMW Group

Division
manager (BL)
3

Main department
2 manager (HAL)
HOW DOES THE ESCALATION WHAT ARE THE BASIC RULES OF
PROCESS WORK? Department
THE ESCALATION PROCESS?
1 manager (AL) process.
WHAT IS THE ESCALATION Every specialist department can start an escalation
In case of critical exceedance of given escalation time fra-
Criteria and thresholds
• An escalation can be started upon exceeding thresholds
PROCESS OF THE BMW GROUP mes, the period to solve the problem can be extended only
once and onlySpecialist
in exceptional cases.
or event-driven for incidents with legitimate criticality.
• If justified a direct entry to higher escalation levels is
ALL ABOUT? department Specialist
If no solution to the problem can be presented, the supplier
possible.

will automatically be escalated to the next higher level.

As manufacturer of premium products we cooperate only with
Levels of escalation
the best partners worldwide. They distinguish themselves due to The levels of escalation and the corresponding levels of • Normally, the process starts with a so-called specialist
excellent performance and prime quality. hierarchy are as follows: escalation and will be continued in up to three levels if
needed. If justified a direct entry into higher escalation
In case of critical deviations from targets and agreements, a fast
levels is possible.
and transparent problem solving process is crucial. Hierarchy at the
Escalation level • Starting escalation level 1, a tandem consisting of the
BMW Group escalating specialist department and purchasing will be
Therefore, the escalation process of the BMW Group is regula-
formed.
ted across all divisions and is based on performance figures and
Division • Escalation level 2 means „New Business Warning“ (NBW),
responsibilities as well as consequences for the suppliers and
manager (BL) i.e. new inquiries and placings to the supplier location are
measures to be taken by the BMW Group. 3 conditional.
• Escalation level 3 means „New Business Hold“ (NBH),
Main department i.e. the supplier location will be suspended from new
2 manager (HAL) placings.

The current status of the escalation process as well as the escala-
tion history is considered in the following processes:
• Commodity Supply Chain Strategy
• Supplier Selection
• Supplier Evaluation
• Management Performance Reviews
The escalation process contributes essentially to a collaboration
between the BMW Group as a premium manufacturer and the
worldwide best suppliers through excellent performance and
highest quality.
Department
1 manager (AL)
Specialist
Specialist
department
Starting escalation level 1, the purchasing department will
lead through the escalation process whilst the specialist
department remains responsible for the problem solving
process with the supplier.
De-escalation
• A de-escalation only takes place if a proof of effectivity
for the solution of the problem can be presented by the
supplier and confirmed by the involved specialist depart-
ment of the BMW Group (incl. department that started
the escalation).
• After being de-escalated the supplier location will be mo-
nitored on a watch list for 12 months. In case of another
escalation within this time, the supplier location will be
escalated back in the last applicable escalation level.