ARTICLE: The customer is always right (Unit 10)

Write summaries for the Students’ feedback

Student 1 Feedback: I recently completed the Cross-Cultural Awareness

module (HC2.2), which is a mandatory part of the Hotel and Catering Level
curriculum. This course has excellently equipped me to collaborate effectively
with colleagues and serve diverse customers.

Student 2 Feedback: I want to highlight Unit Student 3 Feedback: Student 4 Feedback:

AS, HC2.2, which addressed Cross-cultural
misunderstandings. It made me realize the
significance of formality in different cultures
and the importance of avoiding offense. On a
positive note, I've learned greetings and
basic terms in six languages, which was
surprisingly enjoyable and boosted my
confidence in using them.
HC2.2's most practical aspect was Unit B on
Cross-cultural communication. Video
analysis, guided by Ms. Mackay, unveiled
the significance of non-verbal cues. While
the active listening workshops introduced
new ideas, I sought more practice in
effective questioning techniques, such as
reflective questions and paraphrasing.
The Cross-Cultural
Awareness module had
excellent tutors who offered
constructive feedback and
sensitively addressed our
behavior's potential negative
impact.