Arturo

+52 771 712 6033

arfabe93@gmail.com
MEXICO

Falcon Becerril
linkedin.com/in/artiyi/

S E R VI C E N O W ADM I N A N D DE VE LOP E R

Technical Skills
Primary Profile Service Now Administrator
Secondary Profile Service Now Developer
Operating Systems Windows all versions
Programming Languages JavaScript

EDUC ATION HIGHE R U N I V E R S I T Y T E C H N I C I A N

U NIV E R SI DA D I B E R OAM E R I C A N A
2016 - 2 0 1 8

EX PERIE NCE
S ER V IC E N O W A D M I N I S T R ATO R
ATO S
J UN 2021 - AU G 2022 Manage of CMDB includind servers, printers and cloud storages or new CIs in general
Reporting metrics and review of SLA
Creation of customized ows
Review of dashboards and Duplicated CIs iisues iwth mass uploads

AUG 2021 - AU G 2022
S ER V I C E N O W A D M I N I S T R ATO R A N D D E V E LO P E R
KR O NI A T E C H N O LO G I E S
Deployment of DevOps Module
Integration with GitLab Platform
Creation of customized flows
Development of current applications
MID server mapping according to flows

J UN 2021 - D EC 2021
S ER V IC E N O W D E V E LO P E R
S O F T TE K - AM N
Developments reviews
Migration and deployments
Resolution and investigation of incidents
Workflow’s modifications and flow personalization

N OV 2020 - MAY 2021
S ER V IC E N O W A D M I N I S T R AT I O N
S O F T TE K - I A D B
Resolution of requests from the users
Migration and deployments
Resolution and investigation of incidents
Workflow’s modifications and layout personalization

SEP 2019 - S EP 2020
S ER V IC E N O W A D M I N I S T R AT I O N
S O F T TE K - G E I T
Dashboard creation
Creation of reports
Data migrations (Create transform map, import set)
Resolution and investigation of incidents

LAN GUAGES ENGLI S H

W R IT TE N 8 0 % SP O K E N 8 0 % L I S T E N 9 0 %

S PA NIS H
NAT IV E