JOB DESCRIPTION

POSITION TITLE: Academic Coach Supervisor Date Hired:

DEPARTMENT: MMDC Student Affairs LEVEL:
REPORTS TO/POSITION: Director for Student Affairs
SUMMARY:

The Academic Coach Supervisor is responsible for leading and supervising a team of Academic Coaches dedicated to promoting
and tracking student engagement as well as providing academic support services. This role involves overseeing the performance
of Academic Coaches, strategizing to enhance student engagement, ensure student success and retention, and collaborating with
other support teams for a holistic support experience.
MAJOR RESPONSIBILITIES:

1.Performance Management: Align with the overall initiatives of MMDC and set the performance goals, targets and
expectations of the academic coaching team. Monitoring and evaluate team performance through regular assessments
and feedback.
2. Student Engagement: Track student engagement, develop and oversee engagement strategies to proactively reach
students and ensure student progress, promotion and retention.
3. Quality and Personalized Service: Oversee the delivery of academic support services and student onboarbing that meet
performance, quality and time-bound targets to address the varying needs of all MMDC students throughout their
learning journey, especially on the first year.
4. Data Analysis, Insights and Reporting: Collect, analyze, and report on data related to academic coaching activities,
including student engagement and success, as well as, use data insights to drive improvements in coaching services and
strategies.
5. Training and Development: lead the training of new coaches, foster a learning environment and provide regular training
and development efforts; lead the training of new and seasoned staff
6. Quality Assurance: Monitor the quality of coaching and support services provided by the team and implement quality
assurance practices to ensure MMDC quality standards are met and implemented.
7. Perform all above-mentioned tasks and deliverables in a work-from-home arrangement, with occasional face-to-face
engagements on-site.
8. Efficiently meets other related duties and tasks as assigned by the immediate manager or any competent authority of MMDC.
MINIMUM REQUIREMENTS

1. Must be a Filipino citizen.

2. At least a 4-year Bachelor’s degree in a related field/ specialization such as business, management, administration,
engineering, operations.
3. With at least three (3) years of relevant work experience - preferably in Customer Service Supervision / Management.
4. Strong technical and analytical skills including data analysis, process mapping.
5. Demonstrated leadership and team management skills, including coaching, performance evaluation, and conflict
resolution.
6. Good planning, decision-making, organization, problem solving, management by metric skills, and service-orientation.
7. Effective leadership, interpersonal, oral and written communication skills.
8. Good moral character.
APPROVALS and CONFORME
By signing, I hereby confirm that I have read and understood the contents of this document.
Furthermore, this is to confirm my conformity to this Job Description and acknowledge receiving a copy of this document.

Date Signed: