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НОЯБРЯ 2022 Г.

COURSE: English CLB LEVEL: 4 TOPIC: Making polite DURATION: 45 min

requests
AIMS: ЦЕЛИ УРОКА:
To form a culture of polite communication; to instill Формировать культуру вежливого общения; привить
the ability to use modals of requests; to improve the умение применять в речи модальные частицы,
skill of using affirmative and negative answers in совершенствовать навык применения
business communication. утвердительных и отрицательных ответов в деловом
общении.
OUTCOME: LEARNING OBJECTIVE:

ОТКРЫТЫЙ УРОК
5.0 Listen to communication intended to get things 5.1 Understand short communication intended to
done, to influence or persuade, to obtain services or influence or persuade others in familiar, everyday
induce action in community, work or study settings. situations.
ЛУЧШИЙ ПЕДАГОГ – 2022
6.0 Speak to get things done, to influence or
persuade, to obtain services or induce action in
6.1 Make and respond to a range of requests and offers
(such as getting assistance, and asking for, offering,
community, work or study settings. Т ЕМА УРОКА
accepting :M AKING
or rejecting goods orPOLITE
services). REQUESTS
VOCABULARY: FUNCTIONS: FORMS: CONCEPTS/
• A blanket  Greeting • Modals of request and STRATEGIES/
• Face towels Making a request necessity PRONUNCIATION
• A receptionist  Accepting/rejecting • Questions (Wh-, Yes/No) • Tact
• An apartment a request • Present Simple • Tone
• Air BnB  Asking and  Politeness
• Luxury hotel answering the  Phone ettiquette
• Economy hotel questions
 Leave -taking
TASK PROMPT: MATERIALS:
• You are staying at a Hotel Duman in Astana. You • Pre task cards (1 per learner)
noticed that there is no blanket in your room. Also, • Task instructions (1 per learner)
there is no face towel in the bathroom. Call to the • Video: Making requests at the hotel
receptionist and ask for necessary things. https://www.youtube.com/watch?v=X_5Xi-wR_kQ
• Gambits list (Language analysis; to be projected)
STAGE PROCEDURE TIME
ORGANIZATIONAL Instructor greets and welcomes the students. Then, asks Ss to write 2 min
MOMENT their names on the name tags provided.
WARM - UP Start the lesson by asking warm – up questions: 5 min
 Do you like travelling?
 When you travel do you like to stay in a hotel or an apartment?
 What kind of hotel do you prefer? (luxury, economy, AirBnB)

• Instructor gets students to share their answers in ПРЕПОДАВАТЕЛЬ:

an open class БАГЫТОВА АЙЖАМАЛ
discussion. ТОО «Высший колледж APEC PetroTechnic»

PRE-TASK In pairs, Ss ask each other about a thing on the card given. (3 min) 6 min
• Instructor explains with an example.
Example: You need a pen. How would ask from a partner?
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• Instructor elicits some expressions and ways to ask for an item and
thing from the card provided on the board. (3 min)
TASK In pairs, read the task instructions. Complete the task, using their cell 10 min
phones.
• Instructor first clarifies any vocabulary or questions related to the
instructions, then acts as timekeeper and observer, making notes on
points to cover in the feedback portion of the task reporting stage.
REPORT Learners prepare to role-play and respond to the following questions: 3 min
PLANNING -How did you start a role - play?
-How did you ask for necessary things?
-What were the challenges/ difficulties?
• Instructor writes the questions on the board or projects, helps as
needed with accuracy and makes notes regarding forms and functions
to be addressed in the reporting stage.
TASK REPORTING 2-3 pairs present their role-plays and if time allows respond to the 12 min
questions.
Audience takes notes re: conversation starters and language used for
making requests and leave - taking.
• Instructor provides overall feedback on language and manner,
including attention to: modals, questions, pronunciation and concepts.
ANALYSIS As a class, watch the video and take notes on the making requests 6 min
language and (if time allows) conversation starter and leave -taking.
Say the phrases to your partner. Try changing your tone and intonation.
How does that affect the meaning?
• Instructor gives/explains new expressions and phrases for making
requests. Then, gets students to practice new language as a class.
Continues to help with accuracy and understanding.

HOMEWORK Practice exercise on making request 1 min

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Pre-Task Cards

A bottle of water A glass of Coke Snacks

A remote control A battery for a remote control Wi – fi password

A lamp Pillows A glass

Ice – cubes A magazine A newspaper

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Cashew nuts A writing pad and pencil A travel brochure

Candies Bathing towels Breakfast tray

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Task: Role A
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
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Aizhamal Bagytova
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also, there
is no face towel in the bathroom.
Call to the receptionist and ask for
necessary things.
Task: Role B
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
TASK PROMPT: Role A
• You are staying at a Hotel Duman in
Astana. You noticed that there is no
blanket in your room. Also, there is no
face towel in the bathroom. Call to the
receptionist and ask for necessary
things.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
TASK PROMPT: Role A
• You are staying at a Hotel Duman
in Astana. You noticed that there is
no blanket in your room. Also,
there is no face towel in the
bathroom. Call to the receptionist
and ask for necessary things.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
or she needs more help.
TASK PROMPT: Role B
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
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Aizhamal Bagytova

Ask if he or she needs more help. Ask if he or she needs more help. or she needs more help.

TASK PROMPT: Role B TASK PROMPT: Role B TASK PROMPT: Role B

• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of
a hotel calls you and asks for
pillows and face towel. Answer the
guest’s questions and provide help.
Ask if he or she needs more help.
• You are a receptionist at a Hotel
Duman in Astana. A client/ guest of a
hotel calls you and asks for pillows
and face towel. Answer the guest’s
questions and provide help. Ask if he
or she needs more help.

Language practice
Making Requests
Choose the most appropriate answer for expressing the idea specified in parentheses.
1. I speak to Mr. Smith, please? (Formal polite request)
Can
May
Would
Would you mind if
2. you open the window, please? It's hot in here. (Polite request)
Could
Couldn't
Won't
Wouldn't
3. buying two loaves of bread on your way home? (Polite request)
Could you
Will you
Would you
Would you mind
4. Would you mind if I your dictionary for an hour or so? (Polite request)
borrowed
will borrow
would borrow
5. Would you mind if I come to your party? (Asking for permission)
didn't
won't
wouldn't
6. Mrs. Redding, lend me two hundred dollars till next week, please? (Polite request)
can't you
could you
do you mind
would you mind
7. Would you mind here? I have a headache. (Polite request)
not to smoke
not smoke
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no smoking
not smoking
8. Betty, help me with this grammar exercise, please? (Informal request)
can you
can't you
won't you
do you mind