Professional Documents
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Higer Warranty Book
Higer Warranty Book
Higer Warranty Book
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Contents
To Users .............................................................................................................. 4
Page 2 of 42
Contents
Our Company
Higer Bus Company Limited, located in the Suzhou Industrial Park jointly established by China and
Singapore, is one of the largest and most powerful bus and coach manufacturers in China.
Higer Bus has total assets of RMB 2.5 billion and 3280 staff, of whom 1100 are engineers and has the
capability of making 22,000 large and medium buses and coaches (including chassis) a year. It has the
post-doctoral station, the provincial R&D center, the highspeed bus R&D center and the modern bus
manufacture base.
With the tile of “Famous Brand in China” authorized by Chinese government, Higer bus has gained
ISO/TS16949, CCC and Exemption from Inspection for Export of China. Higer bus has manufactured 50
series, that is, 300 models of buses and coaches including the series of H, A, V, W, B and star, which cover
coaches, city buses and commuter buses. It has not only been well sold to domestic market, but also
developed rapidly in South Asia, Middle East, Africa, Russia and East Europe.
“Focus on safety” is our brand philosophy. “Higer takes you higher” is what we shall pursue forever.
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To users
To Users
1. This Warranty Booklet shall be delivered together with the relative vehicle. It is the warranty
agreement between Higer Bus and its customers. The users are kindly advised to read the Warranty
Booklet carefully and always keep it with the vehicle. The Warranty Booklet shall not be provided
again in case of loss.
2. Please read the User’s Manual seriously in order to get familiar with the vehicle performance and
operate the vehicle properly.
3. In order to keep the vehicle in good condition and with few malfunctions and ensure the safe and
prolonged use of the vehicle, please do the grade A, B, C and D maintenance according to the
Maintenance Regulation of this Warranty Booklet.
4. Running-in maintenance shall be performed in the Higer Bus authorized service stations after
running for 3000 km or six months after delivery, whichever comes first.
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To users
5. Grade D maintenance shall be performed in the Higer Bus authorized service stations every 10000-
12000 km or four months, whichever comes first.
6. Vehicles without running-in maintenances or maintained not in conformity with the Periodical
Maintenance Regulation of this Warranty Booklet shall result in the refusal of warranty application.
7. If the vehicle is used under harsh conditions such as dusty and extreme weather condition, please
properly add maintenance in reference to the “Periodical Maintenance Regulation”.
8. To ensure that you can use the parts and components approved by Higer Bus, please apply the
maintenance and service in the Higer authorized service stations.
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Appendix
Higer Bus Warranty Terms
1. Scope
1.1 This warranty applies to the buses, coaches and KD products manufactured by Higer Bus
Company Limited (hereafter “Higer Bus”) and exported to the countries or areas excluding the
mainland of China.
1.2 Based on the terms of the warranty, the overseas service department of Higer Bus shall
supervise its service personnel and authorized overseas service stations to implement this
warranty.
2. Definition
2.1 KD products: The products which are manufactured in the CKD(Completely Knock Down)
or SKD ( Semi Knock Down ) cooperation projects and conform to the design and
manufacture standards of Higer Bus.
2.2 Warranty: Under the operation conditions and within the period regulated by Higer Bus, the
defect parts shall be repaired or replaced free of charge to ensure the normal operation of
the vehicles in case of vehicle or part failure (ineffectiveness) caused by the low material
quality or faults of design, manufacture or assembly.
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Appendix
3. Warranty scope
3.1 On the premise that the vehicles are operated and maintained compliant with the “Higer Bus
Warranty Booklet” and “Higer Bus User’s Manual”, and except the items in the “Warranty
Limitation” and within the warranty period, the service stations authorized by Higer Bus shall
judge the defective parts and components and repair free of charge the ones whose defects
are caused by the low quality of products or poor manufacture so that the products can
recover their normal performance.
3.2 The warranty parts shall be replaced only if repair is unsuccessful.
3.3 The assemblies shall be repaired or replaced only if the repair or replacement of parts is
unsuccessful.
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Appendix
4. Warranty period
Item Regulation
5. Warranty limitation
This warranty shall not apply to any of the following,
5.1 The vehicles, components or parts exceeding the warranty period stipulated herewith.
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Appendix
5.2 Not presenting this Warranty Booklet, presenting the damaged Warranty Booklet or the
Warranty Booklet with incorrect record while without evidence of being within warranty period.
5.3 No immediate repair of failed odometer resulting in no record of actual running distance.
5.4 Failing to maintain the vehicle regularly in the Higer authorized service stations based on this
Warranty Booklet.
5.5 The components and parts defects caused by improper use, adjustment or maintenance or
modification by users.
5.6 Repair not in the Higer authorized service stations or the components and parts defects by
virtue of installation of parts or components not from Higer Bus.
5.7 The necessary replaced or added auxiliary material and normal wear and tear parts including
all kinds of oil, fluid or grease in the lubrication, cooling and transmission system and oil seal,
belt, rubber strips, brake linings, filters, bulbs, fuse, wiper blades, clutch discs, brake lining,
brake drums, tyres and battery.
5.8 The damages and defects as a result of the Force Majeure including natural disaster such as
flood, earthquake or fire disaster; or terrible climate such as acid rain causing painting
corrosion or body rusty, extreme temperature or high humidity, etc.
5.9 Expense caused other than service and parts replacement including but not limited to operation
loss, compensation, accommodation, towing, vehicle renting, passenger transferring, parking,
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Appendix
management, insurance, penalty, interest or salary loss, etc.
5.10 Expense of labor and materials caused by regular inspection, adjustment and maintenance
regulated in this Warranty Booklet.
5.11 When the vehicles are used on special conditions such as racing, performance, being stolen or
compulsory requisition.
6. Warranty process
6.1 The customer shall contact the Higer authorized service station or its agent timely when
malfunction and defects occur to the vehicle in the warranty period.
6.2 The customers shall present this Warranty Booklet and relative documents to apply for
warranty.
6.3 The service stations shall approve and implement the warranty only when having inspected
the malfunctions of the vehicles and confirmed the conformity to the warranty terms.
6.4 After repair, the customers shall check and confirm the repair record and the vehicles being
repaired.
7. Supplementary
7.1 In case that this warranty is not in conformity toany local regulations, the local service
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Appendix
stations or agents shall provide Higer Bus with the written local regulations and Higer shall
reevaluate the conformity to the warranty terms for the areas.
7.2 Higer Bus reserves the right to amend, complement, cancel and explain the warranty terms.
7.3 In case of misunderstanding or dispute of the terms, the English version shall prevail.
7.4 These terms, as a pact between Higer Bus and its customers, shall be effective from the date
of signing sales contract.
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Appendix
Periodical Maintenance Regulation
1. Purpose
Standardize the maintenance regulations, help customers keep the vehicle in good technical condition,
reduce the malfunctions and ensure safe and prolonged use of the vehicles.
2. Maintenance classification and period
Classification Period Remark
The vehicle has run for 3000km for the first time or six
A: Running-in
months after the date of delivery (date on the
maintenance
nameplate), which ever comes first.
B: Routine
Before, during and after driving each time.
maintenance
C: Elementary Every 5000-6000 km. For the vehicles not used often,
maintenance the longest interval should not be more than two month.
D: Complete Every 10000-12000 km. For the vehicles not used often,
maintenance the longest interval should not be more than four month.
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Appendix
3 Maintenance
3.1 A: running-in maintenance
Running-in maintenance shall be performed by the Higer authorized service stations, which includes
overall inspection and essential adjustment and maintenance like cleaning, lubrication and tightening so
that the vehicle can keep a good condition.
3.2 B: routine maintenance
Routine maintenance shall be performed by the users. Clean the surface of the vehicle and engine.
Check or fill the oil, grease, fuel, coolant, brake fluid, A/C refrigerant and tyre air pressure. Check the
systems of safety such as brake, steering, transmission, suspension, lamps and signals.
3.3 C: elementary maintenance
Besides the items of the routine maintenance, apply the cleaning, lubrication and tightenting and check
the safety parts such as brake and operation system.
3.4 D: complete maintenance
Complete maintenance shall be performed by Higer authorized service stations. Check and adjust the
safety parts such as steering knuckles, steering rocker arms, brake shoes and suspension systems,
which shall be worn after a period of operation. Check and perform transposition of tyres. Check the
engine and exhaust pollution controlling device.
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Appendix
3.5 Grade A maintenance and technical requirements
Component No. Item Technical Requirement
Implement running-in maintenance of the
Subject to Users’ Manual and Warranty Booklet
1 engine according to requirements of the engine
of the engine.
manufacturers.
2 Check and fasten foot pad of the engine. Tighten.
3 Check fuel supply system Check whether the fuel supply system leaks.
Intake system does not leak. Rubber is
Engine and
4 Check intake system of the engine. assembled reliably without loosening and
Auxiliary
interference.
System
Exhaust system does not leak. Exhaust bellow is
5 Check exhaust system of the engine.
located naturally and vertically with expansion.
Cooling system does not leak; level of coolant
6 Check cooling system.
complies with requirement.
Apply maintenance and inspection based on
7 Check fan driver.
regulations.
8 Check and adjust belt tension. 40N, deflection 10~12mm.
It should be with complete disengagement and
9 Check the working of clutch.
stable engagement.
Clutch Check and adjust free stroke of clutch pedal Free stroke of pedal 20~30mm; free stoke of
10
and free stroke of clutch booster. sub-pump 3~5mm.
11 Check clutch pipe and sealing of connectors No leakage.
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Appendix
Component No. Item Technical Requirement
12 Check level of fluid reservoir. Level is within the range of required level.
Meet the requirements of maintenance of
gearbox. 85W/90 API GL-4 Class; (special tips:
13 Check gearbox fluid and clean vent hole.
replace oil automatic gearbox according to
regulations).
Gearbox and 14 Check and adjust steering control mechanism.
transmission
system 15 Check and fasten supporting parts. Tighten.
Check and fasten connecting bolts and nuts of
16 90~100N.m.
propeller shaft.
Apply grease to each lubrication point of
17 2# high quality general purpose lithium grease.
propeller shaft.
85W/90 API GL-5; (special tips: replace oil of
Replace gear oil of rear axle differential and
18 Meritor rear axle and ZF rear axle according
clean vent hole.
to regulations).
Check and fasten bolts and nuts of all
19 Tighten and no loose
components of front axle.
Front and
Check and fasten bolts and nuts of rear axle
rear axle 20 Tighten and no loose
housing, differential housing and half axle.
2# high quality general purpose lithium grease
and subject to specified torque (special tips:
21 Maintain four wheels and fasten wheel nuts.
implement according to regulations for
Meritor axle and ZF axle).
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Appendix
Component No. Item Technical Requirement
22 Check air pressure of tyre. Subject to the requirement.
23 Check and adjust free stroke of brake pedal Free stroke: 5~10mm.
Adjust brake clearance as required. Replace
brake shoes if it is needed.
24 Check brake of complete vehicle.
In case of maximum efficiency of brake, pedal
Brake stoke should not exceed 3/4 of total stoke.
Check and fasten nuts of front and rear brake backing
25 Subject to specified torque.
plate.
26 Check brake pipe and sealing of connector. No leakage.
27 Adjust front wheel toe-in. Radial tyre for 1.5mm; bias tyre for 1.5~3mm.
28 Replace power steering fluid and filter cartridge. Replace steering oil according to specified oil.
Steering Steering wheel can be rotated at maximum ±10
29 Check working situation of steering system.
degrees of the middle.
Check and fasten connecting bolts and nuts of each
Steering does not interfere; ball is not loose;
30
knuckle of steering mechanism. cotter pin is good.
Check and fasten tightening bolts and nuts
31
connecting body and chassis.
Other
32 Lubricate lubrication points of complete vehicle. 2# high quality general purpose lithium grease.
chassis parts
Shock absorber does not leak and is not locked;
33 Check shock absorber.
bolts are tightened.
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Appendix
Component No. Item Technical Requirement
Check and fasten bolts and nuts of front and rear leaf
34 Subject to specified torque.
springs.
35 Check the retarder. Check differential clearance and install fixed bolt.
Check height of airbag and wash air cleaner of
36 Adjust and wash according to regulations.
protection valve.
37 Check the light and signal device.
Electric device Check whether insulation of wire harness is good
38 Check wire harness.
and whether there are friction and interference.
Do not drive by neutral gear with the engine
39 Correct operation. switched off and do not make the engine operate
at idle speed for long.
According to regulations of regular maintenance
Technical of the vehicle, replace engine oil and diesel filter
training
and apply grease.
40 Correct maintenance
Importance of checking brake and direction daily.
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Appendix
3.6 Grade C maintenance and technical requirements
No. Item Maintenance Technical Requirements
1 Ignition system Check and adjust. Operate normally.
Air clean cartridge, air clean
Each filter should be clean without
cartridge of air compressor,
damages and sealed well. Assembly
2 crankshaft ventilation, Clean or replace
is firm and intake pipe is assembled
engine oil cartridge and fuel
reliably.
cartridge.
Crankshaft fuel level,
3 coolant level and brake fluid Check Compliant with regulations.
level.
Crankshaft ventilator, three
4 Appearance check Complete and not damaged.
way catalyst converter.
Connecting bolts of front and
Bolts and nuts of each connection
rear engine brackets, rubber
part should be fastened. Lock pin,
5 pad, water pump, air Check and tighten
washer and rubber pad should be
compressor, oil pump,
good and effective.
injection pump of the engine
Belts of air compressor,
Check abrasion and aging of the belt and
6 alternator and A/C Compliant with regulations.
adjust the belt tightening.
compressor.
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Appendix
No. Item Maintenance Technical Requirements
Check level of steering gear and the
sealing; check cross axle of universal
7 Steering system Compliant with regulations.
joint, steering shaft, ball pin and steering
knuckle.
Control mechanism should be
sensitive and reliable. Free stroke
8 Clutch Check and adjust the clutch.
of pedal should comply with
regulations.
Check level and sealing of gearbox and
differential; lubricate universal joint cross
9 Gearbox and differential axle of propeller shaft and intermediate Compliant with regulations.
support; fasten connecting bolts of each
part; clean each vent plug.
Connector of brake pipe does not
leak. support bolt is firm and
Check and fasten each brake pipe; reliable. Brake linkage mechanism
check and adjust free stroke of brake should be sensitive and reliable. Air-
10 Brake system and retarder
pedal and retarder clearance; Check the reserve tank has no accumulated
installation and fixing. water. Free stroke of brake pedal
and retarder clearance comply with
regulations.
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Appendix
No. Item Maintenance Technical Requirements
Bolts and hooks of each part should
Vehicle frame, body and be firm and reliable without cracks
11 Check and tighten.
accessories and movement. They should be
complete and effective.
Hub and strip washer have no
Check rim and trim strip washer; check cracks or transformation. Air
air pressure of tyres (including spare pressure of tyres should comply
12 Tyre
tyres) and charge them if it is needed; with regulations. Valve nozzle is
check clearance of hub bearing. complete. Bearing clearance is not
loose obviously.
Reliable connection without
13 Suspension Check
damages.
Level of electrolyte should comply
with regulation. Vent hole is smooth.
14 Accumulator Check
Clamp of electrical connection is
clean and firm.
Light, instrument and signal Complete and effective. Firm
15 Check
device assembly.
Lubrication points of Each lubrication point is assembled
16 Lubricate
complete vehicle correctly. Complete and effective.
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Appendix
No. Item Maintenance Technical Requirements
No oil leakage. No water leakage. No
gas leakage. No electricity leakage.
17 Complete vehicle Check
No dust leakage. various dust covers
are complete and effective.
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Appendix
3.7 Grade D maintenance and technical requirements
3 Air cleaner Clean air cleaner. Air cleaner is effective with reliable installation.
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Appendix
No. Item Maintenance Technical Requirements
Fuel
evaporation
5 Check and clean; replace if necessary. Operate normally.
controlling
device
Clean and smooth. Reliable connection. No
Crankshaft leakage. Each valve is not blocked or delayed.
6 Check and clean.
ventilator Sensitive and effective. Compliant with
regulations.
1) Radiator and hose have no transformation,
Radiator,
damages or leakage. Connection surface of
expansion
tank cover is good. Rubber pad is not aged.
water tank,
1) Check sealing, pressure valve of tank Starting pressure of pressure valve of tank
shutters,
cover, fluid level and water pump. cover complies with requirements. water pump
water
7 2) Check appearance of the belt and adjust does not leak. No abnormal noise. working
pump,
tightening of the belt. performance of thermostat complies with
thermosta
regulations.
t and
2) Belt has no cracks and over abrasion. The
transmissi
surface has no oil. Belt tightening complies with
on belt
regulations.
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Appendix
No. Item Maintenance Technical Requirements
1) Intake
and
exhaust
1) Check and fasten. repair welding or
manifolds, 1) No cracks or leakage. Good performance of
replace.
8 muffler and muffler.
2) Fasten cylinder head according to
exhaust 2) Tightening torque complies with regulations.
specified sequence and tightening torque.
pipe
2) cylinder
head
Turbochar
9 ger and Check and clean. Compliant with regulations.
intercooler
Engine Connection is firm without transformation or
10 Check and tighten.
bracket cracks.
1) Atomization of injector is good. No oil
Fuel
Check the injector and pump. If necessary, dripping or leakage. Injecting pressure complies
injector
11 inspect the injection and its pressure and with regulations.
and fuel
adjust the fuel supply advance angle. 2) Fuel supply advance angle complies with
pump
regulations.
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Appendix
No. Item Maintenance Technical Requirements
Valve
12 Check and adjust. Compliant with regulations.
clearance
Electrical
fuel
injection
13 Check the sealing. Sealing is good. Operate normally.
system
supply
pipeline
Three way Check three way catalyst and replace it if
14 Operate normally.
catalyst necessary.
Check and adjust the free stroke of clutch Free stoke of clutch pedal complies with
15 Clutch
pedal. regulations.
1)Check function of adjusting arm of front
Operate normally.
wheel brake.
2) Disassemble front hub assembly, brake
shoe, anchor pin. wash steering joint,
Clean without grease.
bearing, anchor pin. clean brake backing
16 Front wheel plate.
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Appendix
No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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No. Item Maintenance Technical Requirements
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Appendix
No. Item Maintenance Technical Requirements
Air
Clean. Reliable connection. No leakage. Safety
23 compressor Clean and tighten.
valve works normally.
and air tank
1) Check free stoke of brake pedal. 1) Free stroke of brake pedal complies with
Brake valve,
2) Check and fasten brake valve and pipe regulations.
brake
24 connector. 2) Connector of brake valve and pipe is reliable
pipeline and
3) Check whether air exists in hydraulic without leakage.
brake pedal.
brake pipe. 3) No air exists in hydraulic brake pipe.
Parking Check parking brake performance. Check its
25 Comply with regulations and operate normally.
brake free stroke.
No loosening, cracks, broken plates. tighten the
Check, fasten and revise. check height of
26 Suspension bolt according to specified torque. height of
airbag.
airbag complies with regulations.
Air pressure complies with regulations. Clean,
Tyre
Check and fasten. recharge. reposition of undamaged, aged and transformed. Valve
27 (including
tyres. replace tyre in case of serious abrasion. nozzle is good. Tyre bolt is tightened. Assembly
spare tyre)
and application of tyres comply with regulations.
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Appendix
No. Item Maintenance Technical Requirements
Alternator,
alternator
Clean and lubricate. Compliant with regulations.
regulator
28
and starter
Clean. Firm assembly. Level of electrolyte
Accumulator Check, clean and recharge.
complies with regulations.
Headlamp,
instrument, 1) Functions of headlamp, electric (air) horn,
electric each instrument and signal device is complete,
(pneumatic) effective and compliant with regulations.
Check and adjust. Repair or replace if
29 horn, wiper, 2) The motor of wiper rotates normally.
necessary.
electrical connection of wiper level is reliable.
device circuit 3) Circuit of complete vehicle is tidy with reliable
of complete connection and good insulation.
vehicle
Vehicle
Reliable performance. Work well without
body, frame
30 Check and tighten. transformation, breaks, loose welding.
and safety
Connecting bolts and rivets are tightened.
belt
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Appendix
No. Item Maintenance Technical Requirements
Interior
31 Check and tighten. The equipment is good and not loose.
decoration
1) Refrigeration system is sealed with good
A/C and Check working and sealing status of air-
32 refrigeration effect.
heater conditioner system.
2) Heating system works normally.
1) The added liquid should be of the same
model as the original one.
Check the level of the antifreeze. Add it in
33 Antifreeze 2) Replace it every two years. The number of
case of insufficiency.
the antifreeze should comply with the local
environmental conditions.
Lubricate all the parts of complete vehicle Lubrication grease nozzle is complete and
34 Greasing
lubricated with lubrication grease effective. Lubrication is good.
3.8 Note
1. The adjustment and installation shall meet the requirements of Service Manuals of Higer Bus.
2. The users shall plan and implement the maintenance other than the A, B, C and D based on the local
regulations and environment and in reference to Grade C and D maintenance.
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Appendix
Appendix:
Appendix 1 Oil, Fluid and Grease
Replacement
No. Name Recommended specs. Remark
period
1 Engine oil
2 Gearbox gear oil
Automatic transmission
3
gear oil
Rear axle final drive gear
4
oil
5 Propeller shaft grease
6 Clutch(brake) fluid
7 Fan angle drive gear oil
8 Power steering fluid
9 Coolant
10 A/C refrigerant
11 Glass detergent
Vehicle owner: Service station:
Signature
Note: The vehicle user and the service stations shall make and implement the maintenance plan based on
the periodical maintenance regulation, the function of the vehicle and the running environment during
running-in maintenance.
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Appendix
Appendix 2 Vehicle Information Record
Date: NO.
Country Agent
Vehicle
Production serial no.
purchase date
Vehicle classification
Running mileage
口 Coach 口 City bus 口 Commuter bus 口 Other
Company
Company Representative
name
information
Tel. Email
Name Tel.
Driver
information
Addess Email
Note:
Service station signature:
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Appendix
Appendix 3 Service Station
Higer address: No.288 East Suhong Road Suzhou Industrial Park Jiangsu China P.C.:215026
Service
manager
Tel./Cellphone
Spare parts
manager
Tel./Cellphone
Address
Note
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Appendix
Appendix 4 Higer Bus Maintenance Record
Filled by Higer authorized service stations after maintenance
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Appendix
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