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Managing For Quality and Performance Excellence 9th Edition Evans Solutions Manual 1
Managing For Quality and Performance Excellence 9th Edition Evans Solutions Manual 1
CHAPTER 6
Teaching Notes
Although this chapter reviews many of the basic concepts and techniques of statistics that are
relevant to the technical areas of statistical process control (SPC), it is by no means
1
Statistical Methods in Quality Management 2
• To establish the importance of statistics as the "bridge" between quality of design and
quality of conformance. The proper use of statistics is highlighted as a quality
improvement tool.
• To review definitions and concepts of statistics, and relate them to quality control
applications. Spreadsheet techniques for statistical analysis with Excel® software are
also emphasized.
• To introduce the use of Design of Experiments (DOE) as a tool for drawing conclusions
regarding controllable process factors and/or comparing methods for process
development or improvement.
• To help students to understand the concept of process capability and its effects on quality
and conformance to specifications.
The Instructor’s Resource folder on the website for this chapter has a number of Baldrige video
clips which give an inside view of organizations that have received the Baldrige award. A couple
of those that are especially appropriate for this chapter, have scenes that show how statistical
thinking and concepts can enhance an organization’s quest for world-class quality.
1. The first experimental design at the HP plant did not achieve the true optimum
combination of factors, because not all combinations were tested. It is theoretically
possible that a better combination of factors exists among those that were not tested.
Thus, the ones that were tested could be considered a “random sampling” of all of the
possibilities. It is also likely that some interaction effects were at work, so some of the
combinations that produced a higher number of defects had to be eliminated.
Statistical Methods in Quality Management 3
1. This case showed how wave soldering technology was applied to electronic circuit boards
in a process that is very similar to the “Improving Quality of a Wave Soldering Process
Through the Design of Experiments” case, above. There are many variables that must be
taken into account in order to improve the process, some of which are the “true” root
causes of the problems in the process, but many are not. Thus, the “critical” X’s
(independent variables) must be separated from the “insignificant many,” in order to
solve the process problems. Many individuals were involved because this was a cross-
functional process problem. No one team member had all of the knowledge, but together,
they had all that was needed.
2. The Ni-Au boards could have originally been selected for any number of reasons. Reports
on the advantages of using Ni-Au boards could have been read in technical journals, a
persuasive salesperson for the vendor may have “sold” it as a solution to other problems,
the process may have been changed to correct problems that existed at that time, Ni-Au
boards may have been competitive when the improvements in scrap rates were taken into
account, or it might simply have been a matter of not having the methodology and
expertise to do the comparative analysis needed to find out that the Ni-Au boards were
no better than less expensive ones.
3. The F-test shows that the vendors, finishes, and interaction effects are all highly
significant for this particular independent variable, “Wave Solder Skips.” Thus, the team
must further analyze the defects to find out why the vendors’ products vary from their
competitors’, how the finishes differ, and what the interaction effects are.
Rule 1: The probability of any event is the sum of the probabilities of the outcomes that
compose that event.
Rule 2: The probability of the complement of any event A is P(Ac) = 1 – P(A).
( )
Rule 3: If events A and B are mutually exclusive, then P(A or B) = P A + P B . ( )
Rule 4: If two events A and B are not mutually exclusive, then P(A or B) = P(A) + P(B)
– P(A and B). Here, (A and B) represents the intersection of events A and B; that is, all
outcomes belonging to both A and B.
4. The multiplication rule of probability is: P(A and B) = P(A | B) P(B) = P(B | A) P(A),
where P(A | B) reads as the conditional probability of A, given B. Conditional
probability is the probability of occurrence of one event A, given that another event B is
known to be true or have already occurred.
Two events A and B are independent if P(A | B) = P(A). If two events are independent,
then we can simplify the multiplication rule of probability in equation (6.2) by
substituting P(A) for P(A | B): P(A and B) = P(B) P(A) = P(A)P(B).
5. The two most important types of probability distributions are discrete and continuous
probability distributions. Under the discrete category, the binomial and Poisson
distributions are the most important. The binomial distribution calculates the
probability of exactly x successes in a sequence of n identical experiments, called trials.
The Poisson distribution is closely related to the binomial. It is derived by allowing the
sample size n to become very large, while the probability of success or failure (p) to
become very small (approaching 0).
Sample statistics such as , s, and p are random variables that have their own
probability distribution, mean, and variance. Thus, different samples will produce
different estimates of the population parameters. These probability distributions are
called sampling distributions. A sampling distribution is the distribution a statistic for
all possible samples of a fixed size. In quality, the sampling distributions of and p
are of the most interest.
finite number of outcomes and their associated probabilities of occurrence can be listed.
These outcomes are called a list of mutually exclusive and collectively exhaustive
outcomes.
A continuous random variable is defined over one or more intervals of real numbers,
and therefore, has an infinite number of possible outcomes. A curve that characterizes
outcomes of a continuous random variable is called a probability density function, and
is described by a mathematical function f(x). For continuous random variables, it does
not make mathematical sense to attempt to define a probability for a specific value of x
because there are an infinite number of values. Probabilities are only defined over
intervals.
Discrete variables are used to measure whether tangible or intangible output from a
process is acceptable or not acceptable (good or bad; defective, or not defective). Discrete
variables are often used to classify the quality level of customer service. Was the patient
in the hospital satisfied or dissatisfied; customer compliments versus complaints for a
tour firm; did the marketing research firm accurately or inaccurately prepare the report?
Continuous variables are used to measure quantifiable characteristics, such as time,
temperature, weight, dimensions (in inches or millimeters). They are only limited by the
accuracy of the measuring instrument being used (for example, atomic clocks can
measure time to millionth of a second or finer accuracy). Thus, in quality control
applications, continuous variables are used to measure dimensions of parts in an
automotive supplier, temperature in drying processes, or times required to service each
customer in a bank.
7. The three basic elements of statistical methodology are descriptive statistics, statistical
inference and predictive statistics. The methods for the efficient collection,
organization, and description of data are called descriptive statistics. Statistical
inference is the process of drawing conclusions about unknown characteristics of a
population from which the data were taken. Predictive statistics is used to develop
predictions of future values based on historical data. The three differ in approach,
purpose, and outcomes. Descriptive statistics simply summarize and report on existing
conditions, inference helps to make decisions about population characteristics based on
sample data. Predictive statistics attempt to look into the future and state what will be
the results, if certain assumptions hold. All three of these can be important to a manager
who is trying to describe the current characteristics of a process, or make inferences
about whether a process is in control, or predict future values of instrument readings in
order to determine whether it is properly calibrated.
The first two consuls, chosen about the middle of June, A.U.C. 244, were
Lucius Junius Brutus and Lucius Tarquinius Collatinus. Collatinus
retired from Rome as being of the family of the Tarquins, and
Publius Valerius was chosen in his room. When Brutus was killed in
battle, Spurius Lucretius was elected to succeed him; and after the
death of Lucretius, Marcus Horatius was chosen for the rest of the
year with Valerius Publicola. The first consulship lasted about 16
months, during which the Romans fought against the Tarquins, and
the Capitol was dedicated.
A.U.C. 248. Spurius Lartius; Titus Herminus. Victories obtained over the
Sabines.
A.U.C. 249. Marcus Valerius; Publius Postumius. Wars with the Sabines
continued.
A.U.C. 256. Titus Lartius 2; Quintus Clœlius. War with the Latins.
A.U.C. 259. Appius Claudius; Publius Servilius. War with the Volsci.
A.U.C. 265. Caius Julius; Paius Pinarius. The Volsci make declarations
of war.
A.U.C. 266. Spurius Nautius; Sextus Furius. Coriolanus forms the siege
of Rome. He retires at the entreaties of his mother and wife, and dies.
A.U.C. 270. Lucius Æmilius; Cæsio Fabius. The Æqui and Volsci
defeated.
A.U.C. 271. Marcus Fabius; Lucius Valerius.
A.U.C. 272. Qucius Fabius 2; Caius Julius. War with the Æqui.
A.U.C. 273. Cæsio Fabius 2; Spurius Furius. War continued with the
Æqui and Veientes.
A.U.C. 274. Marcus Fabius 2; Cnæus Manlius. Victory over the Hernici.
A.U.C. 275. Cæsio Fabius 3; Titus Virginius. The march of the Fabii to
the river Cremera.
A.U.C. 277. Caius Horatius; Titus Menenius. The defeat and death of the
300 Fabii.
A.U.C. 283. Appius Claudius; Titus Quintius. The Roman army suffer
themselves to be defeated by the Volsci on account of their hatred to
Appius, while his colleague is boldly and cheerfully obeyed against
the Æqui.
A.U.C. 289. Quintus Fabius 2; Titus Quintius 3. In the census made this
year, which was the ninth, there were found 124,214 citizens in
Rome.
A.U.C. 295. Quintus Fabius 3; Lucius Cornelius. The census made the
Romans amount to 132,049.
A.U.C. 297. Quintus Minucius; Caius Horatius. War with the Æqui and
Sabines. Ten tribunes elected instead of five.
A.U.C. 303. Appius Claudius; Titus Genutius; Publius Cestius, &c. The
Decemvirs assume the reins of government, and preside with
consular power.
A.U.C. 304 & 305. Appius Claudius; Quintus Fabius Vibulanus; Marcus
Cornelius, &c. The Decemvirs continued. They act with violence.
Appius endeavours to take possession of Virginia, who is killed by
her father. The Decemvirs abolished, and Valerius Potitus, Marcus
Horatius Barbatus, are created consuls for the rest of the year. Appius
is summoned to take his trial. He dies in prison, and the rest of the
Decemvirs are banished.
A.U.C. 308. Titus Quintius Capitolinus 4; Agrippa Furius. The Æqui and
Volsci come near the gates of Rome, and are defeated.
A.U.C. 309. Marcus Genucius; Caius Curtius. A law passed to permit the
patrician and plebeian families to intermarry.
A.U.C. 340. Cnæus Cornelius Cossus, &c. One of the military tribunes
stoned to death by the army.
A.U.C. 348. Publius & Cnæus Cornelii Cossi, &c. Military tribunes. This
year the Roman soldiers first received pay.
A.U.C. 349. Titus Quintius Capitolinus, &c. Military tribunes. The siege
of Veii begun.
A.U.C. 358. Publius Licinius, &c. Camillus declared dictator. The city of
Veii taken by means of a mine. Camillus obtains a triumph.
A.U.C. 364. Three Fabii military tribunes. The Romans defeated at Allia,
by the Gauls. The Gauls enter Rome, and set it on fire. Camillus
declared dictator by the senate, who had retired into the Capitol. The
geese save the Capitol, and Camillus suddenly comes and defeats the
Gauls.
A.U.C. 369. Aulus Manlius; Publius Cornelius, &c. The Volsci defeated.
Manlius aims at royalty.
A.U.C. 384. Quintus Servilius; Caius Veturius, &c. Ten magistrates are
chosen to take care of the Sibylline books.
A.U.C. 386. According to some writers, Camillus this year was sole
dictator, without consuls or tribunes.
A.U.C. 387. Aulus Cornelius Cossus; Lucius Veturius Crassus, &c. The
Gauls defeated by Camillus. One of the consuls for the future to be
elected from among the plebeians.
A.U.C. 429. Lucius Furius Camillus 2; Ducius Junius Brutus Scæva. The
dictator Papirius ♦Cursor is for putting to death Fabius his master of
horse, because he fought in his absence, and obtained a famous
victory. He pardons him.
♦ ‘Curso’ replaced with ‘Cursor’
A.U.C. 442. Marcus Valerius; Publius Decius. The censor Appius makes
the Appian way and aqueducts. The family of the Potitii extinct.
A.U.C. 470. Caius Servilius Tucca; Cæcilius Metellus. War with the
Senones.
A.U.C. 485. Quintus Ogulinus Gallus; Caius Fabius Pictor. Silver money
coined at Rome for the first time.
A.U.C. 487. Marcus Attilius Regulus; Lucius Julius Libo. Italy enjoys
peace universally.
A.U.C. 524. Marcus Æmilius Barbula; Marcus Junius Pera. War with the
Illyrians.
A.U.C. 529. Lucius Æmilius Papus; Caius Attilius Regulus. The Gauls
defeat the Romans near Clusium. The Romans obtain a victory near
Telamon.
A.U.C. 534. Lucius Veturius; Caius Lutatius. The Via Flaminia built.
A.U.C. 535. Marcus Livius Salinator; Lucius Æmilius Paulus. War with
Illyricum.
A.U.C. 547. Caius Claudius Nero; Marcus Livius 2. Asdrubal passes the
Alps. Nero obtains some advantage over Annibal. The two consuls
defeat Asdrubal, who is killed, and his head thrown into Annibal’s
camp. The Romans make war against Philip.
A.U.C. 554. Publius Sulpicius Galba 2; Caius Aurelius Cotta. War with
the Macedonians.
A.U.C. 565. Marcus Fulvius Nobilior; Cnæus Manlius Vulso. War with
the Gallogrecians.
A.U.C. 582. Caius Popilius Lænas; Publius Ælius Ligur. War declared
against Perseus.
A.U.C. 583. Publius Licinius Crassus; Caius Cassius Longinus. Perseus
gains some advantages over the Romans.
A.U.C. 597. Sextus Julius Cæsar; Lucius Aurelius Orestes. War against
the Dalmatians.
A.U.C. 607. Publius Cornelius Scipio; Caius Livius Drusus. The siege of
Carthage continued with vigour by Scipio.
A.U.C. 614. Caius Lælius Sapiens; Quintus Servilius Cæpio. The wars
with Viriatus.
A.U.C. 624. Caius Claudius Pulcher; Marcus Perpenna. In the census are
found 313,823 citizens.
A.U.C. 642. Marcus Livius Drusis; Lucius Calpurnius Piso. The Romans
declare war against Jugurtha.
A.U.C. 650. Caius Marius 2; Caius Flavius Fimbria. The Cimbri march
towards Spain.
A.U.C. 653. Caius Marius 5; Manius Aquilius. The Cimbri enter Italy,
and are defeated by Marius and Catulus.
A.U.C. 662. Caius Claudius Pulcher; Marcus Perpenna. The allies wish
to be admitted citizens of Rome.
A.U.C. 663. Lucius Marcius Philippus; Sextus Julius Cæsar. The allies
prepare to revolt.
A.U.C. 664. ♦Lucius Julius Cæsar; Publius Rutulius Rufus. Wars with
the Marsi.
A.U.C. 665. Cnæus Pompeius Strabo; Lucius Portius Cato. The great
valour of Sylla surnamed the Fortunate.
A.U.C. 668. Caius Marius 7; Lucius Cornelius Cinna 2. Marius died, and
Lucius Valerius Flaccus was chosen in his room. The Mithridatic
war.