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Call Center Dashboard - Final
Call Center Dashboard - Final
Satisfation Chart
50 66.49315068493
20 2
30 133.5068493151
100
3.53846153846154
3.30357142857143
3.62162162162162
3.41304347826087
3.55263157894737
3.46808510638298
3.46341463414634
2.97142857142857
434 55.1
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Agent Name Total Calls Calls Answered Avg. Speed of Answer Call Resolution (%)
Dan 71 65 58.9 87.3%
Diane 62 56 65.1 83.9%
Martha 44 37 72.9 79.5%
Becky 55 46 58.8 76.4%
Greg 47 38 70.6 72.3%
Stewart 57 47 68.6 71.9%
Jim 56 41 63.5 71.4%
Joe 42 35 71.5 66.7%
15.9% 0.115
19.5%
20.0% 16.7%
13.8% 15.0% 15.4%
10.0%
0.0%
Washing Machine Toaster Fridge Air Conditioner Television
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