MUHAMMAD USMAN

NASIR
Art Director

Experience
Jan 2022- Present
Shelton's Greens Hotel l Near GPO, Saddar Bazar, Peshawar
+-331-700-1800
General Manager
Collaborate with hotel department leaders to define goals and objectives that
nusman88@gmail.com are compatible with the overall hotel goals, as well as strategies for achieving
them
Create a budget to maximize profit margins while keeping costs in balance with
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guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for
Chsk No.493 G.B Hussianpur, Teh publicizing the hotel's services and amenities
Samundri, District Faisalabad Establish the hotel's reputation for quality by inspecting rooms, public areas, and
the surrounding grounds for cleanliness and upkeep
EDUCATION Jan 2022- Present
Shelton's Greens Hotel l Near GPO, Saddar Bazar, Peshawar
Bachelor of Art
Assistant General Manager
Univres Of Punjab
Report to the General Manager
2011 - 2013
Responsible for the day to day running of Hotel Operations
Focus on both Food & Beverage and Rooms
FSc Manage a team of seven
Superior Group Of Colleges FSD Be hands on where need be and lead from the fron
2009 - 2011
2016 - 2016
EXPERTISE InterContinental Durrat Al Riyadh Resort & Spa l KSA
Front Office Manager
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens,
forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and
call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies

2012 - 2015
R.S. Beverages l Near Foundation Hospital, Rajana, T.T Singh
Digital Marketing
Managing Director of Operations
Liaise with superior to make decisions for operational activities and set strategic goals
Branding
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Copywriting Evaluate regularly the efficiency of business procedures according to organizational
objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
SEO
Oversee customer support processes and organize them to enhance customer
satisfaction
Review financial information and adjust operational budgets to promote profitability

LANGUAGE Reference
Estelle Darcy Harper Russo
English Wardiere Inc. / CEO Wardiere Inc. / CEO
Phone: +123-456-7890 Phone: +123-456-7890
Urdu Email : hello@reallygreatsite.com Email : hello@reallygreatsite.com