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Solution Manual For Art of Leadership 5th Edition by Manning and Curtis ISBN 0077862457 9780077862459
Solution Manual For Art of Leadership 5th Edition by Manning and Curtis ISBN 0077862457 9780077862459
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
• The ethical climates of organizations-profit maximizing,
trusteeship, and quality of life management.
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
NOTES AND ANECDOTES
There are many models of what it takes to be a good leader. Thomas Neff and James Citrin
provide one that is based on extensive polling, financial analysis, and structured interviews. In
their book Lessonsfrom the Top, they identify seven strategies for effective leadership. Leaders
at all levels of responsibility in all types of organizations can use these strategies to succeed.
• Create a vision. A successful leader goes to the company's roots, builds on the things the
organization does best, and develops a winning plan.
• Build a great team. Great leaders surround themselves with people whose skills and
experiences complement their own, and whose passion, attitudes, and values are closely
matched to theirs.
• Create a flexible, responsive organization. The best leaders design their organizations to
make sure decisions can be made fast.
• Use reinforcing reward systems. Make recognition and compensation consistent with
achieving the mission, living the values, and executing the strategy of the organization.
• Retain top performers. Have good perks, memberships, stock options, and other incentives
so top performers won't leave.
• Lead with integrity. Integrity builds trust in leaders that is critical for high performing
organizations.
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
NOTES AND ANECDOTES
In 2004 Wal-Mart Stores, Inc. published a vision statement identifying 3 basic values and core
beliefs of the company. These are analogous to IBM's 3 core values.
Don Soderquist
Senior Vice Chairman, Wal-Mart Stores, Inc. (retired)
"Wal-Mart's culture has always stressed the importance of Customer Service. Our
Associate base across the country is as diverse as the communities in which we have
Wal-Mart stores. This allows us to provide the Customer Service expected from each
individual customer that walks into our stores."
Tom Coughlin,
Vice Chairman, Wal-Mart Stores, Inc.
"Sam was never satisfied that prices were as low as they needed to be or that our
product's quality was as high as they deserved he believed in the concept of striving for
excellence before it became a fashionable concept."
Lee Scott,
President and Chief Executive Officer of Wal-Mart Stores, Inc.
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
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