FORMAL LETTER

Dear Sir/Madam, Dear Mr/Mrs + surname

Beginnings
➡ With reference to our telephone conversation yesterday/advertisement of + date/letter + date (about) …
➡ We are pleased to have your inquiry of 25 of July….
➡ We are writing you with reference to (the above order).
➡ Thank you for your email regarding to …
➡ I am writing on behalf of (name) …
➡ I am writing to draw your attention to …
➡ I am writing this letter to request the cancellation of …
➡ I am writing this letter to complain in the strongest terms about the poor service that I have received
from your company.

Making a request
➡ I would appreciate if you could …
➡ I would be most grateful if you would …
➡ Would you be so kind and …
➡ I was wondering if you could …
➡ Could you please supply us with information about …?

Apologising
➡ We apologise for any inconveniences caused …
➡ Please accept our sincere apologies for the inconvenience caused…
➡ We regret to inform you that …
➡ We greatly appreciate your patience in this matter.

Complaining
➡ I am writing to express my dissatisfaction with …
➡ I find it most unsatisfactory that …
➡ I would like to complain about …
➡ We must insist on …
➡ We were dissatisfied to find that …

Endings
➡ I look forward to hearing from you/your reply/seeing you.
➡ We look forward to the opportunity of being at your service.
➡ If you require any further information, please do not hesitate to contact me.
➡ Could you please let us know in your earliest convenience whether the above terms and conditions are
acceptable for you?
➡ Please feel free to contact me if you have further questions.
➡ We will be pleased to supply any further information you require.
➡ For purposes of quick contact a reply by telephone would be appreciated.
➡ As our demand/request/issue is very urgent, a quick answer would be appreciated.
➡ I would be most grateful if you would reply as soon as possible so that this matter can be resolved to
everyone’s satisfaction.

Signing off
Yours sincerely (Dear + name)
Yours faithfully (Dear Sir/Madame)