LIST OF SERVICES REQUEST, AND REQUIREMENTS

TYPE OF SERVICE REQUEST REQUIREMENTS

1. Request for Technical Assistance

a. LIS/ EBEIS Change/Update

School Head FM-SGO-PLA-003
b. Resetting of Password

2. Request for approval/ disapproval of pending data corrections (DPO Level of Approval)

a. Enrolment with Gap FM-SGO-PLA-001, Scanned Copy Form 137/SF10 or Form 138/SF9, and Photocopy of
b. Enrolment of Ineligible Birth Certificate or Baptismal Certificate or Civil Registry Certificate, or any other
c. Correction of Grade Level equivalent.

d. Correction of Profile FM-SGO-PLA-001, and Photocopy of Birth Certificate or Baptismal Certificate or Civil
Registry Certificate, or any other equivalent.

Learner from Private School with Unsettled Account:

FM-SGO-PLA-001, Scanned Copy of Form 137/SF10 or Form 138/SF9 and Affidavit of
e. Temporary Enrollment Undertaking (Ref. DO 3, s. 2018)
Temporary Enrolment (Learner from ALS with Completer in Status) :
FM-SGO-PLA-001, Portfolio and Certification duly signed by ALS teacher.
 LIST OF SERVICES REQUEST, AND REQUIREMENTS
TYPE OF SERVICE REQUEST REQUIREMENTS

For Incoming Grade 1:

FM-SGO-PLA-001, Scanned Copy of Progress Report Card for Kinder or ECCD Checklist
or Kindergarten Completion Certificate, Photocopy of Birth Certificate or Baptismal
Certificate or Civil Registry Certificate, or any other
f. Issuances of LRN equivalent document.
Grade 2 and up learners who do not have any LRNs:
FM-SGO-PLA-001, Scanned Copy of Form 137/SF10 or Form 138/SF9, Photocopy of Birth
Certificate or Baptismal Certificate or Civil Registry Certificate, or any other equivalent.

3. Request for Ticketing to Resolve Data Corrections/Issues (Central Office Level of Approval)

• RF 01 in Excel Format
• Scanned copy of RF 01 with signature of School Head
LRN Merging
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Certificate.

• RF 02 in Excel Format
• Scanned copy of RF 02 with signature of School Head
LRN Reactivation
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Certificate.
 LIST OF SERVICES REQUEST, AND REQUIREMENTS
TYPE OF SERVICE REQUEST
Enrolment with Data Issues
Update Failed
Enrollment Failed
Untagging of Temporary Enrollment
Date of First Attendance (DOFA)
mistakenly encoded
Age out of Range
Others related to enrolment issues
Un-merging LRN
User Account Management Concerns
and Request for Reopening/Closing
of Schools
REQUIREMENTS
• RF 03 in Excel Format • Scanned copy of RF 03 with signature of School Head
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Certificate.
• RF 04 in Excel format • Scanned copy of RF 04 with signature of School Head
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Certificate.
•RF05 in Excel format• Scanned copy of RF05 with signature of School Head
• Scanned copy of the following:
a. For closing/re-opening of school: attach the endorsement letter from Division
Planning Officer
b. For re-opening of school: attach the Permit to Operate
• Screenshot if system error
• Additional: Approval of Process Owner*
 LIST OF SERVICES REQUEST, AND REQUIREMENTS
TYPE OF SERVICE REQUEST REQUIREMENTS

• RF06 in Excel format

• Scanned of RF06 with signature of School Head
• Scanned copy of the following:
Merging of School ID
a. For private school: attach a valid permit
b. For public school: attach the endorsement letter from Division SGOD
• Additional: Approval of Process Owner*

• RF07 in Excel format

Re-opening of School • Scanned copy of RF07 with signature of School Head
Enrollment and EOSY • Signed Justification letter from the School Head
Finalization • List of learners to be enrolled and/or update EOSY
• Additional: Approval of Process Owner*

Transfer Related Issues

Joint Transfer
Transfer Dispute
• RF 08 in Excel format
Confirmed/Declined but still pending
• Scanned copy of RF 08 with signature of School Head
Transfer from Closed School
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Transfer from Philippines Schools
Certificate.
Abroad
Wrong Tagging of Previous School
Others relatod to transfer issues
 LIST OF SERVICES REQUEST, AND REQUIREMENTS
TYPE OF SERVICE REQUEST REQUIREMENTS

• RF09 in Excel format

Un-Enrollment of Learner
• Scanned RF09 with signature of School Head
Incorrect Grade Level (SHS)
• Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
1st Sem Declined
Certificate.
• Additional: Approval of Process Owner*

• Incident Report in Excel format

• Scanned copy of Incident Report with signature of School Head
Incident Report • Additional (if needed): Scanned Copy of Form 137/138, and Photocopy of Birth
Issues that do not fall into any Certificate.
Request Forms • Screenshot if system error
• Additional: Approval of Process Owner*

Important Note:
Submit a request thru this Link https://tinyurl.com/SDOCagayan-LIS-Helpdesk and upload the
required documents for appropriate action.
if you upload the required documents, please ensure a clear scanned copy.