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INTERNAL MEMO

REF. NO. : <GM Initial>/<Hotel Code>/<Year>/<Month Number><Week Number>

DATE : <Date> / <Month> / <Year>
TO : <Owner’s and/or Owner’s Representative’s Name>
Mr. Emmanuel Guillard
Mr. Bernanda Karo-Karo
Mr. Abdul Rahman
Ms. Catherine Lee
Mr. Andre Matius
Ms. / Mr. <Regional Operations Manager>
FROM : <GM’s name>
SUBJECT : WEEKLY PROGRESS REPORT <date> to <date> <month>, <year>

1. REVENUE PERFORMANCE

1.1. MONTH TO DATE

Exchange Rate: MONTH TO DATE

Variance
Rp Variance Actual Last Year Last Year
1 US $ = 14,048
Actual Budget
- Budget Actual Actual –
This Year

OCC (%) % % % % %

Total Sold RN

ARR (USD)

ARR (Rp)

RevPar (USD)

RevPar (Rp)
Room
(Rp)
Rev.
F&B Rev. (Rp)
Other
(Rp)
Rev.
Service
(Rp)
Charge
Total Rev. (Rp)

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1.2. YEAR TO DATE

Exchange Rate: YEAR TO DATE

Variance
Rp Variance Actual Last Year Last Year
1 US $ = 14,048
Actual Budget
- Budget Actual Actual –
This Year

OCC (%) % % % % %

Total Sold RN

ARR (USD)

ARR (Rp)

RevPar (USD)

RevPar (Rp)
Room
(Rp)
Rev.
F&B Rev. (Rp)
Other
(Rp)
Rev.
Service
(Rp)
Charge
Total Rev. (Rp)

2. SALES REPORT

2.1. Hotel Name 7 DAYS FORECAST OCCUPANCY

Date Date Date Date Date Date Date

Rooms Available
Total Sold - on the books
OCC (%) - on the books % % % % % % %
Still Available To Sell
Forecasted Rooms
Occupied (Actual +
Estimated)
Forecasted Occupancy
% % % % % % %
(Actual + Estimated)

2.2. Hotel Name 3 MONTHS FORECAST

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Screenshot report from PMS

2.3. MARKET SHARE ANALYSIS – MONTH TO DATE

STAR MARKET
REV
No. HOTEL RATIN OCC.* ARR** FMS AMS PENETRATIO
PAR
G N

1 % % %

2 % % %

3 % % %

4 % % %

(*) Occupied Room {Including complimentary} FMS : Fair Market Share

(**) Exclude Breakfast, Gov tax & Service Charge AMS : Actual Market Share

2.4. MARKET SHARE ANALYSIS – YEAR TO DATE

STAR MARKET
REV
No. HOTEL RATIN OCC.* ARR** FMS AMS PENETRATIO
PAR
G N

1 % % %

2 % % %

3 % % %

4 % % %

(*) Occupied Room {Including complimentary} FMS : Fair Market Share

(**) Exclude Breakfast, Gov tax & Service Charge AMS : Actual Market Share

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2.5. E-COMMERCE RESERVATIONS LAST 7 DAYS (Date from – to)

ROOM
ROOM REVENUE
SOURCE ARR TOTAL ROOM REVENUE
SOLD FROM E-
COMMERCE
Agoda.com
Booking.com
DOTW
Expedia.com
GTA
Pegi-Pegi
Synxis
Tiket.com
Traveloka
TOTAL

2.6. E-COMMERCE VS OVERALL HOTEL ROOM PERFORMANCE LAST 7 DAYS

(Date from – to)

PERCENTAGE E-
E-COMMERCE TOTAL HOTEL COMMERCE VS
SALES SALES TOTAL HOTEL
SALES
ROOM SOLD %

ARR %
ROOM REVENUE %

2.7. LAST 7 DAYS LARGE SCALE (Date from – to)

2.7.1. LAST 7 DAYS ROOM BUSINESS (Date from – to)

TOTA
L
GROUP NAME ROOM RATE PERIOD TOTAL REVENUE
ROO
M

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2.7.2. LAST 7 DAYS BANQUET BUSINESS (Date from – to)

NAME OF TYPE OF NUMBER OF ESTIMATE

PAX VENUE PERIOD
EVENT FUNCTION REVENUE

2.8. UPCOMING 7 DAYS LARGE SCALE (Date from – to)

2.8.1. ROOM BUSINESS CONFIRMED (Date from – to

TOTA
L
GROUP NAME ROOM RATE PERIOD TOTAL REVENUE
ROO
M

2.8.2. BANQUET BUSINESS CONFIRMED (Date from – to)

NAME OF TYPE OF NUMBER OF ESTIMATE

PAX VENUE PERIOD
EVENT FUNCTION REVENUE

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2.9. POSTPONED BUSINESS

NAME OF TYPE OF ESTIMATED INITIALE

REVENUE NEW DATE COMMENT
EVENT FUNCTION DATE

2.10. CANCELLED AND LOSS BUSINESS

TYPE OF ESTIMATED
NAME OF EVENT DATE REASON FOR CANCELLATION
FUNCTION REVENUE

2.11. SALES ACTIVITIES

2.11.1. MAIN SALES ACTIVITIES

DATE COMPANY COMMENT

Kementarian Maintaining and sharing new promo

1st September Kemensos FUP postponed event to October

Bank BCA FUP payment

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3. MARKETING REPORT

3.1. MAIN PUBLIC RELATION ACTIVITY LAST 7 DAYS

DATE ACTIVITY COMMENT

3.2. SOCIAL MEDIA ACTIVITY LAST 7 DAYS

DATE CONTENT IMPACT POST

Like:
Eg: Hotel facility, repost,
Share:
FB Promo, COVID
Comment:
protocol, Event …..
Reach:

3.3. SOCMED FOLLOWER TRACKING

SOCIAL LAST WEEK NUMBER THIS WEEK NUMBER OF

VARIANCE
MEDIA OF FOLLOWERS FOLLOWER
INSTAGRA
M
FACEBOOK

3.4. SBEC SOLD

SBEC ROOM F&B OTHER

CARD BUDGE TOTAL
REVENU REVENU REVENU REVENU
SOLD T REVENUE
E E E E
LAST 7
DAYS
MTD
YTD

3.5. REVIEW PRO MONTH TO DATE

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4. FOOD & BEVERAGE REPORT

4.1. FOOD & BEVERAGE PROMOTION

PROMOTION COMMENT PICTURE

4.2. FOOD & BEVERAGE ACTIVITIES

ACTIVITY COMMENT PICTURE

Ex: candle light

dinner, live music …

4.3. SALES OF FOOD & BEVERAGE PROMOTION AND ACTIVITIES

PRICE NUMBER REVENUE

F&B PROMO/ACTIVITY
NET/UNIT SOLD (MTD) (MTD)

TOTAL

5. HUMAN RESSOURCES REPORT

5.1. TYPSY

Screen shot of MTD employees’ overall performance

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5.2. ON THE FLOOR / SKILLS TRAINING

DEPARTMENT TRAINING TOPIC TRAINING STYLE

Front Office
Housekeeping
FB Service
FB Product
Engineering
Accounting
Sales &
Marketing
HR & Security
A&G
Trainee

5.3. STAFF ACTIVITY

ACTIVITY COMMENT PICTURE

Eg: birthday,
general cleaning,
sport, team
building excersice
…

5.4. WEEKLY MANNING COST DURING COVID CRISIS PERIOD

END OF MONTH
UNPAID SALARY
FORECAST MANNING
DEPARTMENT HEADCOUNT LEAVE REDUCTION
& RELATED
SCHEME SCHEME
EXPENSES COST
Front Office
Housekeeping
FB Service
FB Product
Engineering
Accounting
Sales &
Marketing

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HR & Security
A&G
TOTAL 139

6. ENGINEERING REPORT

6.1. PREVENTIVE / COMPREHENSIVE MAINTENANCE

LOCATION DESCRIPTION PICTURE

#Room 115,204,208,211,225 Cleaning Indoor AC

#Room 238,319,323,324,325,
329,330,331,334
Preventive Maintenance

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Change battery Flashlight

#R.124,238,319,324,325,329,330

Fixed wall lamp cover

#R.357

Change trafo number room

#R.311
lamp

#R.135
Fixed glass door hinges

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Change lift lamp (Cool

#Guest lift (Middle) daylight to warm white)

#Guest lift (Wing) Change trafo lift lamp by

Schindler Technician

#Kitchen Cleaning ducting kitchen by

Vendor

Change fan condenser chiller

#Kitchen No.10 (It was broken)

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#Toilet Swiss Cafe Fixed outlet cover

Change of TV channel (set

#Server Room encoder reciever) by MNC
vision technician

#Jukung Coffee Shop Close the mouse access

Fixed sliding door front of

A&G Office

#Reservation office Repainting wall

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#Pool Fixed roof gazebo

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6.2. UTILITIES CONSUMPTION LAST 7 DAYS

AVERAGE AVERAGE
CONSUMPTION CONSUMPTION COST COST PER
PER ROOM ROOM
ELECTRIC 36.896 kWH 35,21 KWH Rp 41.621.784 Rp 39.715
WATER 670 M3 0.64 M3 Rp 10.051.800 Rp 9.591
GAZ 250 kg 0.24 kg Rp.3.500.000 Rp 3.340
TOTAL

6.3. UTILITIES CONSUMPTION MONTH TO DATE

AVERAGE AVERAGE
CONSUMPTION CONSUMPTION COST COST PER
PER ROOM ROOM
ELECTRIC 112.384 kWH 36,35 Kwh Rp 126.574.457 Rp 40.927
WATER 1953 M3 0.63 M3 Rp 29.463.590 Rp 9.529
GAZ 850 kg 0.27 kg Rp 11.900.000 Rp 3.848
TOTAL

7. HOUSEKEEPING REPORT

7.1. MAIN HOUSEKEEPING ACTIVITIES

ACTIVITY COMMENT PICTURE

Relevant pictures representing major

work (no need to put every single work
done)

7.2. MAIN LAUNDRY ACTIVITIES (IF APPLICABLE)

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ACTIVITY COMMENT PICTURE

Relevant pictures representing major

work (no need to put every single work
done)

8. ACCOUNTING REPORT

8.1. MAIN ACCOUNTING ACTIVITY

ACTIVITY COMMENT

8.2. CREDIT MEETING MINUTES

8.2.1. 60 – 90 DAYS

ACCOUNT AMOUNT COMMENT

TOTAL

8.2.2. 90 < DAYS

ACCOUNT AMOUNT COMMENT

TOTAL

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9. MANAGEMENT DEVELOPMENT

9.1. MANAGEMENT POSITION VACANT

POSITION COMMENT

9.2. SUPERVISOR, ASS. MANAGER, MANAGER READY FOR PROMOTION OR

TRANSFER

EMPLOYEE CURRENT POSITION COMMENT

9.3. CROSS EXPOSURE TRAINING

EMPLOYEE CURRENT POSITION CROSS TRAINING

10. GENERAL MANAGER

10.1. COMMENT

10.2. SALES ACTION

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GM Name

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