INTERPERSONAL RELATIONSHIPS ARE IMPORTANT

RELATIONSHIPS

I present myself to you in a form suitable to the realtionship I wish to achieve with you

We re responsible for the relationship we create

It is, in fact, undeniable that we are social creatures and interpersonal relationship are not only
umportant to us, but they are essential for us

Relationshpis make or break any biz, company or enterprise

SOCIAL ISOLATION
Dementia

 WE NEED MANY RELATIONSHIPS

No one person can meet all our needs – not fair to expect them to be

STAGES OF RELATIONSHIPS
1. Stranger – A person you don’t know, yet
2. Acquaintance – recognize each other, may chat, or make small talk together
3. Casual – interact, share info, common interests, comfortable meeting together, can work
together
4. Close – share concern, and vest in each others success and happiness
5. Intimate – trust, accept, and support each other

PROCESS OF RELATIONSHIPS (Levinger 1980)

1. Acquaintance
2. Buildup
3. Continuation
4. Deterioration
5. End

RELATIONSHIPS IN THE WORKPLACE

 We spend 1/3 of our lives at work
 We are social animals – generally we work BEST with others
 “Two heads usually work better than none”
 It helps to have indivuals around who care for us and who we can rely on at times of crisis
TAYLORISM SCIENTFIC MANAGEMENT THEORY
 Fredrick Winslow Taylor
 Workers primiarily motivated by pay
 Science could increase efficiency:
+ find the one best way do a job
Break down complex processes to small tasks
+

MAYO’S HUMAN RELATIONS THEORY

 Elton Mayo – a followerer of Taylorism
 He studied workers in a factory
+ Altered work conditions (good or bad)
+ Found that in all cases productitivty increased
 CONLCUSION:
 The more attention workers receive, the more valued they feel
 Productivity increased when workers felt valued / appreciated
 Increase social interaction -> (teams) -> increase productivity

o Encourage positive work relationships

o Consider the needs of employees
o Improved social factors
 Increased morale, retention, motivation, and productivity

WORK NETWORK, CANADIAN POLICY RESEARCH (2006)

WORKPLACE COMMUNICATION/RELATIONSHIPS

Listening
Trust
Sharing
Being valued
 INCREASE Hppaier and healthier, morale,…

SUPPORTIVE VS DEFENSIVE COMMUNICATION

Comparison
Better communication as a mem, or leader, of a group:
 Be aware of our communication choices
 Understand your choices influence the function of the group in predictable wyas
 Make choices that promote commun, and don’t make pp close off
 Use supportive communication to use this

STYLES OF COMMUNICATING
NONASSERTIVE
 Respect others, but may state thoughts, ideas feelings, wants or
needs indirectly or not at all
 Avoid conflict. Easy to please. Good team players
 May not get needs met  may feel resentful

 Perceived as easy going, easy to get on with and please

 May not be effective at meeting own needs
 Keep things inside – may lead to stress and affect health
AGGRESSIVE  State ideas, thoughts, feelings… but may be disrespectful
 May prevent conflict by fostering avoidance

 Not so good at developing relationship

 Effective at meeting own needs
 Likely to suffer from stress related illnesses
ASSSERTIVE  State what yout hink… and respectful
 Build trust, help prevent confliact
 Best to forter development

 MOST EFFECTIVE at meeting short and long term needs

 Efffeict at build relationship, conflict resolution
 Usually healthiest and highest satisfaction

 READ MORE AT BOOK: BC – TOPIC 3.2 – CHEESEBRO – CHAPTER 6 – PAGE 135-138

DEVELOPING AN ASSERTIVE STYLE

Assertive style of communication:

VOICE Steady and firm
Tone is middle range, rich and warm
Sincere and clear
Not over loud or quiet
 SPEECH PATTERN Fluent, few awkward hesitancies
Emphasize key workds
Stady even pace
FACIAL Smile when pleased, frowns when angry, otherwise “open” expression
EXPRESSION Features steady, not “wobbing”
Jaw relaxed
EYE CONTACT Firm, but not a “stare-down”
BODY Open hand movements (inviting to speak) – Measured pace hand movements
MOVEMENTS Sits upright or relaxed
Stands upright with head

FOUR-PART ASSERTION MESSAGES