Path-Pradarshak 2023-24 English

PATHPRADARSHAK 23-24
Book for Promotional Aspirants

Foreword
Smt. Kumud Negi Varshneya

Chief Learning Officer
Head Office
It gives me immense pleasure to release “PATHPRADARSHAK 2023-24" (English

Version) compiled by Team Staff Training Centre, Jaipur for promotion aspirants.
Promotion has its roots in Latin word ‘Promovere’ which means ‘to move forward’
and Examination is a tool to test a person’s capacity, knowledge, and ability to help
him/her move farward in the hierarchy.
In this backdrop, Staff Training Centre, Jaipur has curated this booklet on exam
preparation as it covers recent guidelines issued by the Regulator/ Bank along with
digital initiatives taken by the Bank. I hope that this booklet will be very helpful for
the staff pursuing promotion.
My compliments to team Staff Training Centre, Jaipur for coming up with this handy
solution and I am hopeful that the team at STC, Jaipur will continue the good work
by putting in innovation and hard work in future as well.
Best wishes to all the staff members appearing in the upcoming promotional
exams.
Date: 02-01-2023
LKMC, HO Staff Training Centre

Jaipur
Training Head's Blessings
It is a moment of pride and great delight to handover the booklet

“PATHPRADARSHAK 2023-24”, the key to success in the promotion examination
published by our centre, situated in the heartland of Pink City Jaipur, the Pride of
Rajasthan State.
Special care has been taken while compiling this booklet, so that it will be very useful
in preparing for forthcoming promotion exam as well as in performing banking
routine assignments at the workplace.
Keeping in mind the forthcoming promotion exam, syllabus of this booklet has been
kept precise and crispy which contains information about latest guidelines on loans
and advances, deposit schemes, priority sector & new initiatives being taken in the
digital sector, especially for officer cadre.
I would like to thank and express my heartfelt gratitude towards Ms. Kumud Negi
Varshney, Chief Learning Officer, (Head Office, LKMC) for the inspiration, guidance
and encouragement for preparing this booklet.
All the faculty members of staff training centre Jaipur, especially Mr. Kamalendra
Singh Sr. Faculty, deserve accolades for compiling this booklet.
I hope that this booklet will not only pave the path for promotion examination but
will also be helpful in understanding banking in nutshell.
With best wishes!
(Dr. Deep Chand)

Training Head
Staff Training Centre, Jaipur
Date: 02-01-2023

Jaipur
Contents
SNo. Chapter Page No.

1 PNB – Profile as on 30.09.2022 5-8
2 Reserve Bank of India Act - 1934 9-11
3 Negotiable Instrument Act- 1881 12-14
4 Banking Regulation Act - 1949 15-17
5 Bank-customer relationship 18-21
6 Know Your Customer (KYC) Policy , 2022 22-31
7 Deposit Schemes 32-57
8 Government Deposit Schemes 58-63
9 Digital Products 64-87
10 Retail Loan Schemes 88-99
11 Priority Sector Guidelines 100-105
12 Government Sponsored Schemes 106-113
13 Credit Management & Risk Policy 22-23 114-120
14 MSME Guidelines & Products 121-127
15 NPA Management 128-142
16 CBS 143-149
17 Glossary 150-153

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Punjab Kesari Lala Lajpat Rai

(Salutations to the personality of our founder)
Mission Vision
TO OFFER QUALITY FINANCIAL SERVICES TO BE A GLOBALLY TRUSTED BANKING

BY LEVERAGING TECHNOLOGY TO CREATE PARTNER THROUGH CUSTOMER-
VALUE FOR CUSTOMERS AND OTHER CENTRIC INNOVATIONS, EMPOWERING
STAKEHOLDERS, OPPORTUNITIES FOR EMPLOYEES AND ENRICHING LIVES OF
EMPLOYEES AND THUS, CONTRIBUTING ALL STAKEHOLDERS.
TO THE ECONOMIC GROWTH OF NATION.
Our Values
WE WILL WORK AS A TEAM FOR THE BENEFIT OF CUSTOMERS.

WE WILL INCORPORATE INNOVATION TO DRIVE BUSINESS.
WE WILL BE OBJECTIVE IN DECISION MAKING.
WE WILL ALWAYS BE WILLING TO LEARN AND EMBRACE CHANGE.
WE WILL ADOPT ETHICAL PRACTICES TO DEVELOP A CULTURE OF TRUST.

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Organisational Structure

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Organisational Structure
Zonal Audit Office (ZAO) :

22
Large Corporate Branches

Zonal Office (22) (LCB/ELCB) : 15
(Tier-2) Zonal Risk Management

Office ( ZRMC) : 22
Zonal SASTRA Vertical: 22
Circle Sastra Vertical : 139
Mid Corporate Center

(MCC) : 116
Circle Office (139)

head office (Tier-3)
PNB Loan Point (RAM) : 139
(tier 1)
Customer Reception Center
( CAC )-57
Government Business
Vertical Center ( GBV ) – 21
Rural -3863
S/A- 2445
Branches (10038 )
Urban - 1998
(Tier-4)
Metro-1732
International foray : 2 (Dubai

and Gift City Ahmedabad)

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CHAPTER
Bank’s Profile
(As on 30.09.2022)
1
Punjab National Bank (PNB), India’s first Swadeshi Bank, commenced its operations on April 12,
1895 from Lahore, with an authorized capital of ₹ 2 lac and working capital of ₹ 20,000. The Bank was
established by the spirit of nationalism and was the first bank purely managed by Indians with Indian
Capital. During the long history of the Bank, 9 banks have been merged/ amalgamated with PNB.
DOMESTIC BRANCH NETWORK
As at the end of September’ 2022, Bank has totaled 43,451 delivery channels with a network of
10,038 domestic branches, 2
International branches, 12,966 ATMs
& 20,447 Business Correspondents.
The population wise breakup is given
as:
INTERNATIONAL FORAYS
As on September’2022, Bank is having 2 International branches in Gift City, Ahmedabad and Dubai.
The Bank has two overseas subsidiaries viz. PNB International Ltd. London and Druk PNB Bank Ltd.
Bhutan and one joint Venture Bank in Nepal under the name Everest Bank Ltd. Nepal. Bank has its
representative offices in Myanmar and Bangladesh.
BUSINESS PERFORMANCE
PNB is the second largest Public Sector Bank (PSB) in the country with Global Gross Business at ₹
20,23,713 Crore. The Bank continues to maintain its forte in low cost CASA deposits with a share of
44.91%. Bank’s focus has been on qualitative business growth, recovery and arresting fresh slippages.

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The Business figures of the Bank as on September’2022 is given as under:

(₹ Crore)
YoY variation
Sl. Parameters Sep’21 Mar’2 Sep’22
2 Amt Per Cent
.
1 Domestic Deposits 1098117 1125049 1167872 69755 6.4%
2 Global Deposits 1115373 1146218 1193501 78128 7.0%
3 Gross Domestic Advances 715799 759214 796839 81040 11.3%
4 Gross Global Advances 735724 785104 830212 94488 12.8%
5 Gross Domestic Business 1813916 1884263 1964711 150795 8.3%
6 Gross Overseas Business 37181 47060 59002 21821 58.7%
7 Gross Global Business 1851097 1931322 2023713 172616 9.3%
8 CASA Deposits 498757 533654 524448 25691 5.2%
9 Current Deposits 71958 81974 72741 783 1.1%
10 Saving Deposits 426799 451680 451707 24908 5.8%
11 CASA Share Domestic (%) 45.42% 47.43% 44.91%
PROFITABILITY
In terms of bottom line parameters, the Bank’s Operating Profit increased by 38.5% on Y-o- Y basis to
₹ 5567 Crore in Q2 FY’23 from ₹ 4021 Crore in Q2 FY’22. Net Interest Income (NII) increased by 30.2%
on Y-o-Y basis to ₹ 8271 Crore in Q2 FY’23 from ₹ 6353 Crore in Q2 FY’22. Global NIM improved by 21
bps to 3.00% in Q2 FY’23 from 2.79% in Q1 FY’22. Cost to income ratio for Q2’FY23 at 49.93%
improved by 834 bps on Y-o-Y basis.
RoA improved by 3 bps in Q2’FY23 to 0.12% from 0.09% in Q1’FY23. RoE improved by 55 bps in
Q2’FY23 to 2.56% from 2.01% in Q1’FY23. Net Profit of the Bank increased to ₹ 411 Crore during
Q2’FY23, with Q-o-Q growth of 33.4%.
ASSET QUALITY
Management of stressed assets continues to be one of the top priorities for the Bank. As a result of
focused efforts in this direction, Gross Non-Performing Assets (GNPA) declined to at ₹87035 Crore as
on September’22 as against ₹100291 Crore as on September’21 declined by 13.21% on YoY basis.
Net Non-Performing Assets (NNPA) was at ₹29348 Crore as on September’22 as against ₹36934 Crore
in as on September’21 declined by 20.53% YoY basis.
In terms of ratios, GNPA ratio improved by315 bps to 10.48% in September’22 from 13.63% in
September’21. There was an improvement of 79 bps on QoQ basis and NNPA ratio improved by 169
bps to 3.80% in September’22 from 5.49% in September’21. There was an improvement of 48 bps on
QoQ basis. PCR including TWO improved by 319 bps to 83.96% in September’22 from 80.77% in
September’21.

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PRIORITY SECTOR LENDING

PNB has constantly been achieving National Goals and Targets allocated under flagship schemes of the
nation for upliftment and employment of targeted groups. The outstanding under Priority Sector as on
September’22 stood at ₹ 2,82,256 Crore. National Goal achievement of Priority Sector Advances was
43.54% of ANBC against the National Goal of 40% as at the end of September’22. Agriculture advances
stood at ₹123332 Crore, exceeding the National Goal of 18
% and was at 19.03 % of ANBC as at the end of September’22. Credit to Small and Marginal farmers
stood at ₹65865 Crore in September’22. National Goal achievement is 10.16% of ANBC, exceeding the
target of 9.5%. Credit to Weaker Sections stood at ₹91294 Crore in September’22. National Goal
achievement is 14.08% of ANBC, exceeding the target of 11.5%. Credit to Micro Enterprises stood at
₹54142 Crore as on September’22. The Bank has achieved National Goal at 8.35% of ANBC as against
the target of 7.5 %.
ENHANCING DIGITALISATION
Digital Banking Initiatives: Bank has focused on creation of digital canvas for customers by allowing all
tools for customers like debit card, PNB One, BHIM UPI etc. Digital Transactions improved to 83% in
September’22.The progress under digitalization is outline below:
Internet Banking Services (IBS) users increased to 370 Lakhs as at September’22 from 284
lakhs in September’21, registering 31% Y-o-Y growth.
PNB One Mobile Banking Services (MBS) users increased 37% YoY to 373 Lakhs as at
September’22 from 272 Lakhs in September’21.
UPI transactions increased by 85% on YoY basis to 85 Crores as at September’22 from 46
crores in September’21.
FINANCIAL INCLUSION
The Bank has been a pioneer in taking initiatives in the area of Financial Inclusion. Under PMJDY, 441
Lakh accounts were opened. As on 30.09.2022, progress under the social security schemesis as under:-
Pradhan Mantri Suraksha Bima Yojana [PMSBY]: 194.6 lakh customers enrolled under
PMSBY.
Pradhan Mantri Jeevan Jyoti Bima Yojana [PMJJBY]: 48.46 lakh customers enrolled under
PMJJBY.
Atal Pension Yojana [APY]: 23.76 lakh customers enrolled under APY.
NEW INITIATIVES UNDERTAKEN
Liability Product
PNB “AROGYA” Saving Scheme (Age group 18-Upto 60 years) with Health Care Insurance.
Saving Elite Scheme for HNI Customers
Term Deposits Scheme for 405 days, 600 days with attractive rate of interest.
Integration for CERSAI (CKYC) for paperless KYC.
TAB Banking in all branches.
New Tie-Ups/ MoUs for Rakshak Plus, Salary Accounts with Indian Army, Assam Rifles

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&Indian Air force.
Asset Product
Revamped Pre Approved Personal Loan and Pensioner Loan.
Insta (in-built) sanction of Car loan facility for existing MSME/ Corporate borrowers.
Modification of Gold Loan Scheme for best interest rate advantages.
Introduction of Krishi Swarna Yojana.
Tie ups with
 National Small Industries Corporation Ltd. For financing MSMEs.
 Schwing Stetter India Pvt Ltd for Financing Construction Equipment.
AWARDS AND RECOGNITIONS

PNB becomes one of the first Bank to launch UPI on Rupay Credit Cards.
Punjab National Bank won Second prize in “Rajbhasha Kirti Puraskar” for FY 2021-22
Punjab National Bank was declared winner under 2 Themes and EASE 4.0 awards
st
 Tech Enabled Banking – 1 Runner up.
st
 Governance and HR – 1 Runner up.
SOCIAL MEDIA PRESENCE

Bank believes in a thriving communication with its customers and in this context understands the
importance of Social media as an effective tool. Punjab National Bank is having a Facebook following
of 16,68,621, Twitter following of 3,38,700, LinkedIn following of 1,03,062, Instagram following of
1,07,000, YouTube subscriber of 97,300 and Koo following of 33,400.

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8
CHAPTER
RBI Act -1934 2

Functions of RBI
ISSUER OF CURRENCY
Authorized to issue currency notes .
One rupee note is issued by the Central Government under  The Reserve Bank of India was
the signature of the Finance Secretary. established on April 1, 1935
Arrangements for currency chests for expansion and under the recommendations of
contraction of currency across the country . (RBI Act-1934 the RBI Act, 1934 (known as the
Section-22) John Hilton Young Commission
Banker to Government: on Indian Currency and
Reserve Bank of India Central (u/s 20) and acts as banker, Economy).
representative and advisor to State Governments ( u/s 21-  On January 1, 1949, the Central
A) . Government nationalized the
Reserve Bank collects all the income of the Central and RBI under the Reserve Bank
State Governments, pays for the expenses and arranges for (Transfer of Public Ownership)
the public debt . Act 1948 by paying paid up
Currency And Regulation of lending: capital of 5 crores.
Banks have to maintain CRR (Some percentage of daily  The Reserve Bank is managed
balance has to be kept with RBI, the minimum and by the Central Board of
maximum limit has been abolished since 2006 ) (RBI Act- Directors comprising four local
1934 Section-42) And SLR (Some percentage of net boards – Mumbai, Delhi,
demand and time liability in cash , gold , unencumbered Calcutta and Chennai. RBI
(without charge) as security , maximum-40% ) (Banking consists of 1 Governor, 4
Regulation Act-1949 Section 24) as per RBI instructions. Deputy Governors and 15 other
Currently CRR4.50% and SLR 18%. Directors.
Bankers of Banks :  First Governor- O. Smith, first
Also acts as the banker of the commercial, co-operative Indian Governor - Dr. C.
and regional banks of the country. Deshmukh, current Governor -
Refinance facilities to all scheduled banks. (RBI acts as Shaktikant Das.
lender of last resort by providing financial assistance) .
Regulation and Control of Credit:
Reserve Bank of India Regulates credit through various
measures viz. Bank Rate Policy, Open Market Operation,
Variable Reserve Ratio or Cash Reserve Ratio, Selective
Credit Control and Moral Pressure etc. and helps in achieving the goal of 'Growth with Stability'.

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Regulation and Control of Banking System:

The entire banking system of the country works under the regulation and control of the Reserve Bank.
Reserve Bank has powers under the Indian Banking Act, some of important powers as follows:
1. License : Every bank set up in India has to obtain a license from the Reserve Bank .
2. Arrangement: The Reserve Bank constantly monitors the arrangement of other banks.
3. Liquid Reserve: Under Section 24 of the Indian Banking Act, every bank has to keep 25% of its total
deposits in cash and approved securities . In this way, the total liabilities of the banks At least 3% of the
fund has to be kept. Scheduled banks have to keep their funds with the Reserve Bank and other banks
with themselves or if they so desire with the Reserve Bank.
4. Branch Expansion: Any bank has to take the permission of the Reserve Bank before opening its new
branch in any part of India.
5. Inspection : Under Section 35 of the Indian Banking Act, the Reserve Bank has extensive inspection
rights, Under which the Reserve Bank can do a complete investigation of any bank's capital, funds, cash-
amount, loan and their securities, management and system etc. and if no possibilities of rectification of
irregularities, RBI can arrange liquidation or merger.
6. Liquidation and Merger: The Reserve Bank can apply to the court under Section 38 of the Banking Act
for the liquidation of banks with very bad financial condition to those whose economic condition is
relatively better, after closing their regular business for 6 months ( Moratorium), plans to merge it with a
strong bank .
Guardian of Foreign Exchange Reserves –
The Reserve Bank of India buys and sells foreign currencies with the objective of keeping the foreign
exchange rate stable and also safeguards the foreign exchange reserves of the country.
Direct Action - If a bank does not follow the policy of the Reserve Bank or does not accept its advice ,
then the Reserve Bank can take direct action against it.
Information publication - An important function of the Reserve Bank of India is also to publish
information about the country's currency , debt market , currency, finance , economic condition and banking
and co-operative movement.
Agricultural Credit System- To study agricultural requirements under the agricultural credit system, to
advise the Central and State Governments.
Other tasks : The Reserve Bank of India performs many other developmental functions. These functions
include approval and implementation of loans for agriculture (which are transferred to NABARD) , trading of
government securities and trade bills , lending for government purchases and sale of valuables, etc.
It also acts as the representative of the Government of India to the International Monetary Fund (IMF) and
represents India's membership.
Act Of Some important provision as follows are :-

section 2 : Scheduled Bank to which RBI placed in the second schedule of the Act 1934 Went Is.
section 17 Various business done by RBI has been shown.
Section 18 , RBI provides emergency loans to banks at a concessional rate.
Section 20 : Banker to the Government.
Section 21 : Authorized for Government business in India .
Section 22 : Authorized to issue bank notes .
Section 24 : Note Of Denominations (2 , 5, 10, 20, 50, 100, 500, 1000, 5000, 10000), maximum denomination
of 10000 notes can be printed . Government of India may discontinue any value increased note or Can order
closure .

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Section 26 : The notes issued by RBI are legal tender, it is guaranteed by the Central Government .
Notes issued by RBI in section 29 are exempt from stamp duty on them under the Indian Stamp Act Huh.
Section 31 : Prohibits issue of note payable to bearer.
Section 42 scheduled banks are required to keep certain percentage of their daily balance in cash with RBI in
current account, this is called cash reserve ratio.
Under Section 42C , RBI has the power to remove the name of any bank from the Second Schedule . Of for
authorized.
Policy Rates are as follows ( as on 12.12.2022 .) : ( Scan/Click/Touch for Latest Policy Rates)
policy repo reverse repo Standing Deposit Marginal Standing bank CRR slr
rate rate Facility Rate Facility Rate rate
6.25 % 3.35% 6.00 % 6. 50 % 6.5 0 % 4.50% 18.00%

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CHAPTER
Negotiable Instruments Act - 1881 3

Some of the important provisions of the Act are as follows:
Section 4 : A promissory note is an instrument in writing ,

A negotiable instrument is a document
signed by the maker , unconditionally ordering the payment of a
that contains a contract that
certain sum of money to a certain person or holder. guarantees payment of a specific
Section 5 : a bill of exchange Is an instrument in writing , signed amount with the name of the payee
by the maker , unconditionally ordering a certain person to pay a either on demand or on the document
certain sum of money to a certain person or the person ordered at a set time.
by him or the holder. Statute: According to Section 13,
negotiable instrument means a
Section 6 : A Cheque is a bill of exchange presented on a bank,
promissory note or bill of exchange or
payable on demand before maturity, electronic image of the
Cheque which is payable either by order
Cheque called truncated cheque.
or from a bearer.
Types of Cheques : An instrument is called negotiable only
Order Cheque: Has more than one person as payee or when it has the following characteristics:
endorsee, and can be negotiated by endorsement and Freely transferable: by delivery or
delivery. delivery and endorsement.
Bearer Cheque: Cheque is bearer written and can be The holder's title defect is free.
The negotiable instrument can be
negotiated only by delivery.
transferred any number of times
Crossed Cheque: Bank is instructed not to pay over the
before maturity.
counter.
Each negotiable instrument can be
Cheque issued in different ink , pen and language : Can be drawn, accepted, endorse,
paid if the drawer's instructions are fully understood by the bank negotiated and transferred for
and the Cheque is in order. conception.
Inchoate Cheque (also called – incomplete): Such Cheque must The date is marked on the
be returned, the holder can complete it and take payment, a negotiable instrument.
holiday Cheque can be paid the next day.

Impossible dated cheques : Such Cheque are paid on possible
dates like last day of the month (30th November instead of 31st
November) etc.
Ante date and stale Cheque: Such Cheques on which the date mentioned is earlier than the date of writing
the Cheque or the date of opening of the account are called ante date cheques. These Cheques can be paid
till the maturity date. Stale Cheque are those, whose validity has expired before being presented in the bank,
they cannot be paid.
According to Section 138 of the Negotiable Instruments Act, the validity of a Cheque can be up to 6
months from the date of writing on the cheque. But RBI has limited the validity of cheque , demand draft and
banker's Cheque to 3 months , after that payment is not possible. Such Cheque can be revalidated by the
drawer for next 3 months (any number of times).
Post-dated Cheque: Cheque on which the due date has not yet arrived, such Cheques will be payable only
when presented at the bank on or after the due date, till maturity.
CTS 2010 Standard :

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IFSC Code with Bank Branch Address .

Date in dd/mm/yyyy format.
Pantograph with VOID/COPY .
marked “please sign above” at the
bottom .
Watermark of "CTS 2010" .
Ultra violet logo of the bank.
Section 7 : drawer - drawer - issuer , drawee - payee
(bank in case of cheque) , payee - beneficiary - to whom payment is to be made.
Section 8 : Negotiable Instrument Holder – Any person who is in possession of a negotiable instrument and
thereafter can recover the amount from the parties. Even where a Cheque is lost or destroyed, the holder is
entitled to compensation.
section 9 Holder in due course – Any person who becomes the owner / holder of a negotiable instrument ,
payee or payee otherwise , for a consideration (say a Cheque received in lieu of a work or purchase of goods)
be by order (Ownership from the key holder without any doubt is fault free)
Section 10 : Payment in due course – Means the payment should be as per the instructions of the
instrument. Payment should be clearly fixed and without any negligence.
Section 14 : Negotiation means when a negotiable instrument ( PN, BOE & Cheque) is transferred from one
person to another, that person becomes the holder.
Section 15 : Endorsement - Signed by the holder on the front or back of the negotiable instrument ( PN, BOE
& Cheque) or on a separate sheet of paper (called allongee). ( for the purpose of negotiating such negotiable
instrument)
Types of Endorsement :
Endorsement in blank: Section 16(1) The endorser puts only his signature without writing any
name.
Endorsement in full: Endorsement with name.
Restrictive Endorsement (Section 50) onwards Stop pagination.
Partial Endorsement (Section 56): Endorser endorses only certain amounts.
Conditional Endorsement: Conditional (eg payment to Raj will be after his marriage).
Facultative Endorsement: The endorser can increase or decrease his obligations.
Sans Recourse Endorsement
Liability of endorser (Section - 35 ) : In case of dishonor or loss or destruction of a negotiable instrument
(PN, BOE & cheque), the endorser is liable to indemnify all subsequent holders.
Liability of prior parties (Section 36): Prior to payment, all prior persons / parties (including the drawee
and all intermediate endorsers) are jointly / severally liable to the holder in due course. In case of dishonour,
the holder in due course can hold all former persons responsible.
Discharge of indorser's liability (Section 40) : If the holder, without the consent of the endorser,
extinguishes the rights of the endorser to persons / persons prior to the indorser, the indorser shall
automatically indemnify the indorser to persons subsequent to him. absolves himself of his responsibilities.
(As if paid at maturity.)
case of discrepancy between the amount in words and figures on Negotiable Instruments ( PN, BOE &
Cheque ), the amount mentioned in words can be paid (Section 18).
section 19 an instrument is payable on demand if the time for payment is not specified on it.
section 20 , the holder / holder can complete the incomplete stamped instrument / Cheque up to the
amount entered in the stamp.
As per section 21 PN means payable on demand 'at sight' or 'on presentation' of BOE and ' after sight'
means on presentation in case of PN and noting for acceptance or rejection in case of BOE Or protest.
Maturity : As per section 22 PN, BOE matures on the due date. Also, there is a provision of grace period of 3
days after due .

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In case of loss of the instrument, the holder has the right to obtain a duplicate from the drawer/ drawer.
as per section 87 is a material alteration If there is a change in the rights and liabilities of any of the persons
concerned And its legal form changes. (Such as amount, date, conversion of blank endorsement to special
endorsement, etc.) When this happens, the document ceases to exist.
In accordance with section 88 the endorser , by his acceptance or
endorsement They are also bound to changes made earlier.
Section 89 : The banker or the person concerned is relieved of his
obligations on payment of a negotiable instrument with material
alteration not perceptible to the eye .
Crossing of Cheque:
General Crossing: On the Cheque ' and company' or two
parallel lines or in brief between two parallel lines.
(Section 123)
Special Crossing: The name of the bank on the Cheque
may be marked with or without 'non-negotiable' .
(Section 124)
In case of special crossing of more than one bank the Cheque may not be paid.
section 130 , if a person receives a crossed Cheque (ordinary or special) marked 'not negotiable' , he
does not get a better title (than the one from whom he received) and he is not better (than himself).
rights can be transferred.
Protection to Collecting Bank ( Section 131) : When a bank collects a Cheque as an agent of a
customer and the amount is credited to the customer's account , thereafter Protection is available if the
Cheque is found to be defective , if the bank has collected / collected / levied in good faith and without
any negligence .
Section 138 - Dishonor of Cheque : Dishonor of a Cheque due to non-availability of amount is
considered a criminal offense punishable with imprisonment of up to two years or fine twice the amount
of the Cheque or both. The following are the conditions :
The Cheque should have been presented within the period (3 months).
Within 30 days of dishonor of the cheque , a demand notice for the amount has to be given by
the payee / payee or the holder in due course to the drawee /drawer .
Payment was not made by the drawee within 15 days of receiving the notice.
Section 146 - Cheque dishonored The returning memo of the bank is a prima facie evidence. Court
accepts dishonor of the Cheque on the basis of this.

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CHAPTER
Banking Regulation Act -1949 4

Section 5-A : Approved securities means such securities which are
authorized by the Central Government under section 20 of the Indian
Trust Act , 1882.
The Banking Companies Act,
Section 5-B The definition of banking includes: "Banking means the 1949 came into force on
acceptance of money , in the form of deposits , from the public for the 16.03.1949.
purpose of lending or investment. " and repayable on demand or With effect from 01.03.1966,
otherwise by cheques , drafts , and orders or otherwise. , the Banking Companies Act,
1949 is known as the Banking
Section 5-F : Demand Liabilities – which is paid on demand , Time
Regulation Act, 1949.
Liabilities – which are repaid after a certain period of time. Implemented in Jammu and
Section 5-N: Secured loan or advance means a loan against which a Kashmir since 1956, it is
security ( asset ) has been mortgaged and the market/ releasable currently applicable all over
value of that asset should not be less than the loan amount . India.
Section 6-1: Banking Describes the forms of business that can be It is not applicable to primary
agricultural societies, co-
carried out by a banking company - such as accepting deposits ,
operative land mortgage
lending , borrowing , accepting bills , buying/selling foreign currency ,
banks and non-agricultural
lockers , LC Issuance , mortgage , insurance business , acting as a credit societies.
trustee and any other business function given as per the official
gazette of the Government of India etc.
Section 6-2 : Restriction on Business The above section Prohibits a banking company from doing any work
other than those given in 6-1 .
Section 7: Use of the word Banking – In India, one of the words “Bank” , “Banking” or “Banking
Company” is used in the name of a banking company (company doing banking business) .
Section 8: Restriction – Bank cannot buy and sell that securities except selling the pledged goods for
recovery .
Section 9: Immovable property cannot be held for more than 7 years except for own use , which can be
further extended by 5 years by RBI .
Section 10: Tenure of Management – (Chairman , Director) – 5 years , which can be extended for
another 5 years. As per a government notification dated November 17, 2022, the term for the
appointment has been extended to 10 years, from the earlier 5 years, subject to superannuation
age of 60 years.
Section 11 & 12 -
Paid up capital: Foreign Bank - 15 lakh minimum (20 lakh for business in Mumbai or/and
Calcutta), Domestic Bank - 5 lakh minimum.
Ratio of Authorized Capital, Subscribed Capital & Paid up capital - 4:2:1
A shareholder cannot have a maximum of 10% voting rights irrespective of the size of the
shareholder's holding.
Section 13- Commission & Brokerage: The bank cannot pay commission , brokerage or discount more
than 2.5% of the paid up value of one of its shares .
Section 15- Bank cannot pay dividend before capitalized expanses are written off .
Section 17-1: The Bank shall, before the declaration of any dividend, transfer an amount equal to 20% of the
profits of each year to a reserve fund. (RBI has increased it from 20% to 25% with effect from 31-03-2001.)

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Section 18: Cash Reserve- Non-Schedule bank will have to

keep 3% of its demand and time liabilities in cash reserve or Banking Law Amendment Act 2012
current account with RBI.
Section 19 : Allows the bank to form a subsidiary company. The Banking Law Amendment Act,
Section 19(2): No bank shall hold shares in any company in 2012 came into force on January 18,
excess of 30% of its paid up share capital + reserves or 30% of 2013.
the paid up share capital + reserves of that company. In consultation with the
Section 20: Bank Loan cannot be given by pledging one's own Government of India, the RBI can
shares. remove the board of directors of
Section 21: RBI may issue directions to banks for laying down any banking company for 6 months.
policy for advances. This period can be extended up to a
maximum of 12 months.
Section 21-A: Interest charged by a bank after February 15 ,
Section 3 of the Banking
1984, can not be made the subject of inquiry by the court on
Companies (Acquisition and
the ground that the interest charged is excessive.
Transfer Undertaking) Act 1970 and
Section 22 : License from RBI is necessary for banking business
1980 has been amended under
in India.
which nationalised banks can
Section 23 : Permission from RBI is required for opening new
increase their authorized capital
branch and transfer of branch at the present place of business. through bonus shares and rights
Section 24 : Every bank has to keep some percent of its net issue with the approval of the
demand and time liability in the form of cash , gold and central government and RBI,
unencumbered (on which no charge is recorded) security , removing the ceiling which was
which is a maximum of 40 percent, on the last Friday of the earlier Rs 3000 crore.
second fortnight of every month. The Deposit Education and
Section 26 : Unclaimed deposits of 10 years and above have to Awareness Fund (DEAF) has been
be sent to RBI within 30 days from the end of every calendar set up under Section 26A.
year. Prior to holding 5% or more share
section 31 : Banks have to submit balance sheet and audit capital and voting rights in any
report within 3 months from the end of the quarter, RBI can banking company, approval from
extend this time by another 3 months. RBI will have to be obtained.

Cooperative societies will have to
Section 35 : RBI has the right to inspect banks and give them
take permission from RBI for
necessary instructions , RBI has given instructions under section
banking business.
21 and section 35 to round off rupee transactions to the
A penalty of up to Rs 3 crore has
nearest rupee .
been made for giving false
section 35a : RBI can give instructions to banks in public
information to rbi.
interest. A penalty of up to Rs 200,000 has
Section 35 AA : On the orders of the Government of India, the been imposed for not providing the
RBI can direct a banking company to proceed with the required information or account
bankruptcy resolution process under the Insolvency and book to the RBI, if the mistake
Bankruptcy Code-2016. continues; the penalty amount can
Section 35 AB : RBI can give directions to the bank for disposal be increased to Rs 50000.
of bad accounts. Voting Rights: To make
Section 36 : If necessary , RBI can dismiss the chairman or investment attractive, voting rights
employee of a bank. in private sector banks have been
Section 45 : Can apply to the Central Government for increased from 10% to 26%. The
suspension of business of any banking companies and voting rights of the government in
preparing a scheme for its reconstitution or amalgamation. public sector banks have been
increased from the present 1% to
Section 45(Y): Preservation of Bank Records - The Central
10%.
Government in consultation with the RBI is empowered to

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make rules with respect to the preservation of records , a/cs and other documents.
Payments made under section 45Z can be returned to the customer by keeping the true copy of the
instrument.
Section 45(ZA) : Nomination in deposit accounts.
Section 45(ZC) : Nomination in Safe Custody Accounts.
Section 45(ZE): Enrollment in Locker Accounts.
Section 47A : Violation of RBI instructions can be fined by RBI.
Section 49A : No person other than a banking company / RBI / SBI can accept money in the form of deposit,
which can be paid through cheque.

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CHAPTER
Customer – Banker Relationship 5

As per banking parlance , a Customer is defined as a person who
holds a deposit account, loan account, locker or goods safe As per the KYC policy of RBI, a
custody account with a bank. customer may be defined as:
As per the guidelines of 'Know Your Customer' by the Reserve A person or entity that maintains
an account with the Bank and /or
Bank of India, a customer can be said to be a person who has an
has a business relationship with
account with the bank or has any other kind of relationship with the Bank;
the bank. one on whose behalf the a/c is
As soon as the any one become a customer, a legal relationship maintained (the beneficial
is created between the bank and the customer. This relationship owner)
can take different forms like- Beneficiaries of transactions
conducted by professional
Debtor & Creditor - When the customer is a depositor, he is
intermediaries, such as Stock
called a creditor or the bank is called a debtor. Similarly, in a
Brokers, Solicitors etc. as
bank draft, the drawee is the creditor and the bank is the permitted by the Law, and
debtor. (Purchaser of the draft is creditor and bank is Any person or entity connected
debtor). with a financial transaction which
Creditor & Debtor – If the customer takes a loan from the can pose significant reputational
bank, then he is called a debtor and the bank is called a or other risks to the bank, for
example - a wire transfer or issue
creditor.
of a high value demand draft as
Trustee & Beneficiary - When a person deposits some
a single transaction.
money in the bank and leaves it without any order, then that
person becomes the beneficiary and bank trustee. Similarly,
in a bank draft, the payee is the beneficiary and the bank is
the trustee.
Agent and Principal - When a customer deposits a Cheque in the bank, after taking payment, the bank
deposits it in that person's account (Collection of Cheque), then the customer becomes the principal and
the bank agent.
Bailee and Bailor - If a person deposits his goods
with the bank and the bank take the responsibility of
monitoring those goods (as in case of safe custody or
When does the bank customer deposit) of articles), then the customer becomes the
relationship end? depositor and the bank becomes the depositee. Under the
Indian Contract Act 1872, the bank will have to take proper
 When the customer closes the
care of the goods.
account himself, after giving the
Lessor and Lessee - When a locker is given by the
notice.
bank to a customer, the bank becomes the lessor and the
 When the bank closes the customer the lessee in this regard.
account after the expiry period
of notice by giving notice. Duties of the Banker a banker)
 When the client dies/goes
In order to complete the bank-customer relationship , the
bankrupt/become insane.
bank has to fulfill some obligations towards the customer ,
 When a garnishee or
which are as follows-
attachment order comes into
the customer's account.

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Honoring Cheque issued by the customer – A bank is bound to honor cheque issued by its customer
provided the customer has sufficient funds in his account, the funds are sufficiently payable to pay the
cheque, and There should be a formal expectation of honoring the cheque.
Keeping the secrecy of the customer's account - The bank is bound to keep the information about its
customer's accounts and transactions completely confidential. This is a statutory obligation of the bank
and continues even after the account is closed.
It is also the responsibility of the bank to collect Cheque and bills and to submit periodic statements .
Honoring Cheque issued by the customer – A bank is bound to honor Cheque issued by its customer
provided the customer has sufficient funds in his account, the funds are sufficiently payable to pay the
cheque, and There should be a formal expectation of honoring the cheque.
Maintaining the secrecy of the customer's account, this is a statutory obligation of the bank and
continues even after the account is closed.
It is also the responsibility of the bank to collect checks and bills and to submit periodic statements .
Banker's Rights
Right of lien
Right of set off
Right of appropriation
Lien (Claim/Entitlement)
Lien is the right of the Creditor, under which he can keep the goods or securities of the Debtor until he
receives the entire amount to be paid by the debtor. It does not include the right to sell.
Lien is the right of the bank under which the bank can keep the goods or securities kept with it until the
amount due is fully repaid.
Lien is of two types, special and general.
Special Lien: According to section 170, the special lien is available to the bank only for one
transaction. The transaction under this entitles the creditor to retain only those goods and securities
in respect of which the amount is payable. For example, a tailor may hold a piece of cloth brought
to him to be stitched until he has received the fee for sewing it.
General lien: According to section 171, general lien is the right of lien when the bank can retain the
securities or goods taken by it in any form until the time when all the bank's payment obligations of
the customer are over.
Bank's lien is also known as general lien under the Indian Contract Act.
The special feature of this lien right is that it becomes available to the bank as soon as the customer
bank relationship is established and the bank gets the right to sell the common securities held by it.
This lien of the bank does not come under the Limitation Act. When the bank intends to exercise
such a right, it is required to give proper notice to the customer.
Lien can be used:
When the goods and securities are given by the customer to the bank by virtue of being a bank.
When the goods and securities are in the name of the customer.
When the goods/securities are in the possession of the bank and any loan granted by the bank has
been repaid and others are yet to be repaid.
The loan to be recovered should have been under the law. It is not necessary to have limitation
here.
Negative Lien: When the goods or securities remain in the ownership of the customer and the customer
writes to the bank That these goods or securities belong to him , there is no other charge on them and he
will get permission from the bank before selling them or charge on them in future, then it is called negative
lien .

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Right of set off
Whenever the same customer has two accounts in one or more branches of the bank, in which one is a loan
account and the other is a deposit account, then the bank adjusts these two accounts among themselves,
then it is called the right of adjustment or right of set off. Is.
The following conditions are necessary in this :
Both the accounts should be in the same name.
The debt to be recovered should be just.
Before using it, it is necessary to inform the customer by the bank.
Right of appropriation
Under the Indian Contract Act 1872, debtor who has to repay more than one debt of the creditor,
to inform in which account the amount being returned should be deposited.
When a debtor who has more than one loan to repay pays some amount to the lender, then the
lender should credit the amount to the loan account as stated by him.
If the borrower does not specify in which account the amount should be deposited, the lender can
deposit the amount in any loan account. Here the lender first deposits the amount in the account
which is given first. Here the lender is required to give notice to the borrower.
Garnishment order
Section 60 of the Code of Civil Procedure, 1908 provides for garnishee orders. If a debtor does not pay the
amount to a creditor, then that creditor can approach the court and obtain a garnishee order on the bank.
Judgment Debtor: The debtor on whom the order is passed.

Judgment Creditor: For whom the order is passed i.e. the creditor. ( Decree holder or Garnisher )
Garnishee: The bank on which the order is issued. (Judge - mentor's debtor)
Order Nishee: The court asks for account and amount information from the bank.
Order Absolute: The order is passed by the court in which the amount to be paid is also
mentioned.
After receipt of garnishee order, the bank and customer relationship is temporarily terminated.
However, even after receipt of the garnishee order, the bank can exercise the 'right of set off ' rule.
Applicable cannot apply

All Deposit Accounts (Including FD & RD) In case of Cash Credit and Overdraft (Limit)
The account should be in the same name The operation in the account is done as an agent.
and authority.
On deposits of cash credit and overdraft In joint accounts the order is issued in the name of one, not
paid proportionately
not on future deposits
Attachment order _
The attachment order is issued by the Income Tax Officer under Section 226(3) of the Income Tax Act, 1961. Such
order is applicable to all deposits which are deposited in the bank at the time of receipt of the order or have been
deposited in the bank even after the receipt of the order or the order applies to joint accounts, paid
proportionately can go.
Applicable Cannot apply

All Deposit Accounts (Including FD & RD) In case of Cash Credit and Overdraft (Limit)
The account should be in the same name and authority. The operation in the account is done as an agent.
Pay proportionately to joint accounts
On Credit Balance of cash credit and overdraft

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Even on the amount deposited in future
Difference between garnishee order and attachment order:
Particulars Garnishee Attachment

Issuing Authority/जारी कर्ाा Competent Court/सक्षम न्यायालय Revenue/Tax authority (राजस्व / कर
प्राधिकरण)
Under which Act Civil Procedure Code Sec 60 Order Relevant Act say Sec. 226 of Income
21 Rules 46. Tax Act for Income Tax.
Depositor called Judgment debtor Assesse

Bank called Judgment debtor’s debtor Assesses’s debtor
Stages of order In two stages i.e. order nisi and Issued as a payment order.
order absolute
Issued to recover Personal dues of creditor Dues of the government
Amount May be mentioned specifically Must be mentioned specifically
Applicable to which account Clear amount with the garnishee For all. At the time of or after or order
(Bank) at time of receipt
Applicable to which account All deposit accounts including FD All deposit accounts including FD not
not due due
Right of set off Available for lawful and due debts Available for lawful and due debts
Joint accounts, order single Not applicable Applicable pro-rata

name
Account of A, order in his name Applicable Applicable
Order in Partnership’s name and Applicable Applicable

account in partner’s name
Joint account, order same joint Applicable Applicable

names
Order in name of partner, Not applicable for accounts in Not applicable for accounts in name of
trustee, executer, liquidator, name of firm, trust, company i.e. firm, trust, company i.e. accounts in
director of a company, etc accounts in fiduciary capacity etc. fiduciary capacity etc.
Deceased Applicable. Execution proceeding Applicable
can’t be stopped after death
Insolvent Not applicable Not applicable

Undrawn CC or DD limit Not applicable Not applicable
Order received simultaneously or Preference to attachment Preference to attachment
is pending for payment.
Failure to implement the order Contempt of court Assessee in default
Applicability on FDR as collateral Not applicable Not applicable
security

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CHAPTER
Know Your Customer - 2022 6

Prevention of Money-Laundering Act, 2002 and the
KYC Policy 2022:
Prevention of Money-laundering (Maintenance of Records)
Rules , as amended from time to time by the Government  Know Your Customer (KYC) standard
of India Rules) 2005 and in terms of the provisions of the  Money-Laundering (AML)
Aadhaar and Other Laws (Amendment) Ordinance 2019  paradigm measures to counter terrorism
notified by the Government of India , the bank is required financing (CFT) / and
to follow certain customer identification procedure while  The policy guidelines issued on bank
conducting transactions, irrespective of account based obligations under the Prevention of
relationship Be it or otherwise and it is also necessary to Money Laundering Act (PMLA), 2002
monitor the transactions taking place in those accounts. are called 'Know Your Customer (KYC)
Policy, 2022'.
Definitions
Aadhaar Number : Aadhaar and Other Laws (Amendment) Ordinance, 2019/ Aadhaar and Other Laws
(Amendment) Ordinance, 2019, an identification number issued to an individual, (As per sub-section (3) of
section 3 of the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016
(18 of 2016) ), and any alternative virtual identity included under sub-section (4) of this Act .
Beneficial Owner : Natural person, who alone or jointly with any other person, or through one or more
Juridical Persons, controls the Ownership interest of different types of entities. Let's do Here the meaning of
ownership interest is explained by the table given below -
customer is Beneficial Owner and his control over Ownership Interest will be as
follows
A Company holding more than 25% of the shares/capital or profits, appointing a
majority of the directors or controlling the management.
A Partnership firm One entitled to more than 15% of the capital or profits .
An unincorporated association or holding more than 15% in property, capital or profit. In case of non-
body of individuals (includes fulfillment of this condition , Natural Person holding the post of Senior
societies ) Managing Official will be the beneficial owner .
A trust Author, the trustee, the beneficiaries who hold 15% or more of the trust
and any other natural person who has absolute rights through ownership
or chain of control.
Central KYC Records Registry (CKYCR) KYC means an entity which receives, stores, secures and makes
available the KYC records of a customer in digital form.
Digital KYC: Where offline verification is not possible, the customer's live photo and officially valid document
i.e. officially valid document or proof of having Aadhaar number is captured by the authorized officer of the
bank.
Digital signature: Authentication of e-records of subscribers by electronic means/methods.
Know Your Client (KYC) Identifier: A code issued by the Central KYC Records Registry.
UCIC : Unique Customer Identification Code, unique customer-id allot for existing customers as well as new
customers. All accounts of every customer will be linked to UCIC only.

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Equivalent e-document: means the electronic equivalent of a document, issued by the issuing authority of
such document with its valid digital signature, in which information technology (intermediaries providing
digital locker facilities) Contains documents issued to the Customer's Digital Locker account in accordance
with Rule 9 of the Protection and Retention of Information (Retention of Information) Rules, 2016.
NON-PROFIT ORGANIZATIONS (NPO): Entities registered as a trust or society under the Societies
Registration Act 1860 or equivalent state law or section 8 of the Companies Act 2013.
Transaction : "Transaction" means a purchase , sale , loan , pledge , gift , transfer , delivery or arrangement
thereof and includes:
Opening an account ;
Deposit , withdrawal , exchange or transfer of funds in any currency , whether by cash or cheque , pay
order or other instruments or by electronic or other non-physical means ;
Safe Deposit Box or Safe Deposit use of any other form of safe deposit ;
Entering into any fiduciary relationship ;
Payment made or received, in whole or in part , for any contractual or other legal obligation ; Or
Establishment or creation of a legal person or legal system.
"Suspicious transaction" means such "transaction" which includes attempted transaction , acting in good
faith or not
o Any transaction involving money obtained by crime.
o Transactions involving unusual or undue complexity .
o Transactions that have no economic basis or bona fide purpose.
o or transactions involving terrorism of any kind.
Officially Valid Document (OVD) ( officially valid document )

Means-
Passport
driving license
Proof of possession of Aadhaar number ( issued by UIDAI )
Voter ID card issued by the Election Commission of India
Job card issued under NREGA, duly signed by an officer of
the State Government.
Letter issued by National Population Register in which name ,
address has been given.
The address is not updated in the OVD submitted by the customer, the
following documents or equivalent e-document will be considered as OVD of
proof of address for limited purpose-
Utility bill (electricity, telephone, post-paid mobile phone, piped gas,
water bill) which is not more than 2 months old.
Property or Municipal tax receipt
Pension Payment Orders should be written PTA.
Letter issued by employer regarding accommodation of allotment
Further, at the time of opening the accounts of such customers, the branches shall obtain an undertaking from
the customers along with the AOF/OVD . It is required to be taken that the customer shall deposit the OVD with
the updated address within 3 months failing which the operations in his account will be Debit Freeze .
Video based Customer Identification process (V-CIP): An alternative system in which customer
identification is done through digital technology in a seamless, secure, This is done in live environment, in

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this, identity related information is obtained from the customer during audio-video arrangement and after
that its veracity is also checked.
Customer: A person who undertakes financial dealings or financial activities with the Bank, and includes any
person who undertakes financial dealings with the Bank on behalf of the Bank.
Walk-in Customer: means a person who does not have an account-based relationship with the Bank , but
does transactions with the Bank.
Non Face to Face Customer: Means those customers who open accounts without visiting the branch/offices
of the banks or without meeting the officials of the banks.
FATC A (Foreign Account Tax Compliance Act) this is a US tax law that requires foreign financial
institutions to provide Tax compliance information on US citizens or companies owned by them.
CRS (Common Reporting Standards" (CRS): OECD (Organization for Economic Co-operation and
Development) The Council had approved the ' Common Reporting Standard ' (CRS) on 15 July 2014. The
CRS exercises its jurisdiction to obtain account information from financial institutions and automatically
exchanges that information with official bodies in other countries on an annual basis.
Politically Exposed Persons" (PEPs) : the person who executes major public works in foreign countries
Such as Head of State/Government , Senior Politician , Senior Government/Judicial/Military Officer , Senior
Officer of Government Company , Officials of Political Parties etc.
Wire Transfer: Transaction through electronic means is called wire transfer. If the transaction sender and
recipient bank are in the same country, then it is called Domestic Wire Transfer. If the sender and receiver
bank of the transaction are in different countries , then it is called cross border wire transfer.
Objective
KYC Policy has been formulated to develop a robust mechanism to achieve the following objectives-
KYC procedures also enable the bank to know/understand its customers and their financial practices
better, which in turn helps in managing the associated risks.
KYC norms / AML standards / CFT measures and PMLA, 2002 to enable the bank to comply with the
bank's obligation and to co-operate with various government institutions to deal with related issues.
KYC The policy will include the following 4 key elements-

Customer Acceptance Policy (CAP);
Risk Management;
Customer Identification Procedures (CIP); and
Monitoring of Transactions
CUSTOMER Acceptance Policy
The Bank has framed a Customer Acceptance Policy , as per this policy the Bank will ensure that
NO ACCOUNT SHOULD BE OPENED IN AN ANONYMOUS OR FICTITIOUS OR BENAMI NAME.

Where the bank conducts proper Customer Due Diligence (CDD) The account should not be opened
where the measures cannot be implemented due to non-cooperation of the customer or the documents
provided by him are not reliable .
No transaction or account based relationship should be established without following the CDD
procedure .
the time of account opening and periodic updates, Mandatory information to be specified for the
purpose of KYC .
Any additional or 'optional' information may be obtained with the express permission of the customer.
bank will implement the CDD procedure at the UCIC level .
CDD procedure will be followed for all the account holders while opening a joint account.

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is permitted to act on behalf of another person or entity should be clearly stated.

On obtaining PAN , issuing it Should be verified using the verification facility provided by the authority .
Where the equivalent e-document is received from the customer , the Bank shall verify the digital
signature in accordance with the provisions of the Information Technology Act , 2000 (21 of 2000).
The Bank has to ensure that as a result of the Customer Acceptance Policy, the general public ,
particularly the socially and financially backward persons, should not face any hindrance in their access
to banking or financial facilities.
Risk management
The Bank will follow a risk based approach to risk management , which
includes-
The customer will be classified as low, medium and high risk based
on the Bank's assessment and risk perception .
Risk categorization will be done on the basis of information about
the identity of the customer , his/her social/economic status , nature
of business activity , and information about the business and
location of the customer etc.
While establishing the identity of the customer , Identity documents
can be verified online or through verification facilities provided by the document issuing authorities .
Periodic Updation
Periodic update in high risk customer category in 2 years ,

Timely update in medium risk customer category in 8 years ,
Timely update in low risk customer category over 10 years.
In case of individual account:
 case of no change in KYC details, a self-
declaration letter is given by the customer
The following conditions are
through customer's registered email , registered
available in an account opened
mobile number , ATM or digital channel .
 In case of change of address, the address details through e-KYC through OTP:
along with the self-declaration letter are
provided by the customer through customer's Specific consent of the
registered email , registered mobile number , account holder required
ATM or digital channel, the correctness of which The balance can never exceed
is verified by the bank within 2 months , 1 lakh.
through various means like address verification The sum of deposits of all
letter.
accounts of that customer
 Fresh KYC documents may be obtained in case
the minor customer attains majority, fresh throughout the year should
photograph , signature wherever required. not exceed 2 lakhs.
In accounts other than personal account: Term Loan (TL) cannot exceed
 case of no change in KYC details, a self- Rs.60000/- for one year.
declaration letter is given by the Company According to the KYC policy in
through registered email , registered mobile
one year, if there is no CDD,
number , ATM or digital channel . If required ,
the deposit account will be
the information of persons authorized to
operate the account should also be updated. closed immediately and debits
 In case of change in KYC, the entire action will will not be allowed in the loan
be taken as for opening a new account. account.
 Additional measures : In case the customer's
account is not KYC compliant , a temporary

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freeze (only deposits allowed) can be imposed on the account by issuing two notices of 10 days
each within 30 days. The account may be frozen (only deposits allowed) even if the customer does
not submit PAN or Form 60 or its equivalent documents Is. If the instrument is received from the
customer that he does not want to provide the document, then in this case the bank can close the
account .
Customer Identification Process
Customer Identification Procedure means completion of customer due diligence measures to identify and verify
the customer and the beneficial owner .
The bank has to identify the customers in the following situations-
When starting an account-based-relationship with a customer.

For a person who is not an account holder of the bank but avail banking services.
When the Bank doubts the authenticity or adequacy of the customer identification data held by it.
While selling third party products as an agent, its own products (banks' own products), While paying
credit card dues, While selling or reloading prepaid or travel cards , and selling any other product above
Rs.50,000.
Walk-in customer i.e. while carrying out one or several transactions involving an amount of Rs.50000 or
more by a non-account holder customer (whether conducted as a single transaction or several
transactions that appear to be connected).
When the bank has reason to believe that a customer (account holder or walk-in) is intentionally
converting a transaction into a series of transactions of less than Rs.50000.
The bank will ensure that introduction is not sought while opening the account.
Video Based Identification:
The bank may undertake V-CIP to do the following:
In case of new customer onboarding for individual customers ,

In case of Proprietorship Firm, the Proprietor , Authorized Signatory ,
Legal Entities customers can do V-CIP to identify the Beneficial Owner.
In case of CDD of the Proprietorship firm , the bank shall also obtain e-document equivalent to proof of
activity in respect of the Proprietorship firm as mentioned in section 28 in addition to the CDD of the
Proprietorship.
V-CIP for conversion of existing accounts opened in non-face to face mode to face to face mode using
Aadhaar OTP-based e-KYC authentication as per section 17.

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V-CIP can be done for updating of KYC for eligible customers.
Customer Due Diligence ( CDD) (in case of individuals) – Section 15
Customer Due Diligence (CDD) procedures (in case of individuals)

Bank while establishing an account-based relationship with any person or transacting with any person who is the
beneficial owner , authorized signatory or power of any legal entity be an attorney holder , The CDD will obtain
the following documents from the said persons as part of the process-
Aadhaar Number – Required where he / she intend to receive any benefit or other subsidy under any
scheme notified under section 7 of the Aadhaar (Targeted Delivery of Financial and Other Subsidies,
Benefits and Services) Act, 2016.
PAN Number or Form-60 As defined in the Income Tax Rules, 1962.
a recent photograph
At least one document or equivalent e - document
related to declared profession, activity , nature of business or
Small Account: If a person does not have financial status , annual income , total turnover (in case of no
any of the specified documents (OVD) and document self-declaration letter can also be taken)
wants to open an account, then a 'Small Certified copy of any OVD ( Certified copy ) ,
Account' can be opened, in which the containing details of his identity and address.
following limits will apply: If biometric e-KYC authentication cannot be done
on account of injury, illness or old age or any other reason ,
The total of all deposits in a
of a person who is desirous of receiving any benefit or
financial year shall not exceed
subsidy under any of the schemes notified under the
one lakh rupees.
Aadhaar clause, the bank customer In addition to obtaining
The total of all withdrawals and
an Aadhaar number , for identification , through offline
transfers in a month shall not
verification or obtain a certified copy of any other OVD, or
exceed ten thousand rupees (Rs.
equivalent e - document from the customer.
10000/-).
PAN card and voter identity card ie Voter Identity
At no time will the balance
card should be verified from the following websites , and the
exceed fifty thousand rupees
(Rs. 50000/-).
The bank has a self-attested/self-
attested complaint from the
customer. Will receive self-
attested photographs.
The account will remain in
operation for a period of initial
12 months, which may be print of online verification of the said document should be
extended for a further period of kept on record along with the related account opening form
12 months, provided that the (AOF) .
account holder submits evidence
of applying for any OVD during CDD Measures for Sole Proprietorship Firms
the 12 months of opening the
CDD Measures for Sole-Proprietary firms
said account.
The entire exemption provisions
of sole proprietorship firms CDD of will be done. Apart from
will be reviewed after 24 months.
this , any two of the following documents or their equivalent
It is not possible to deposit any
i.e. equivalent e-document will also be obtained as proof of
amount from abroad in this
business or activity in the name of the firm-
account.

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Registration certificate ,
License issued by the municipal authorities under the Shop and Establishment Act ,
Sales and Income tax return,
CST / VAT / GST certificate (provisional / final).
Certificate / registration document issued by Sales Tax / Service Tax / Professional Tax authorities
IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT / License /
certificate of practice issued in the name of the proprietary concern by any professional body
incorporated under a statute.
Complete Income Tax Return (not just the acknowledgement), duly authenticated / acknowledged by
the Income Tax authorities.
Utility bills viz. electricity, water, और landline telephone bills.
CDD Measures for Legal Entities
Opening the account of a Company, a certified copy or equivalent e-document of each of the following
documents shall be obtained-
Incorporation / Certificate of formation / Certificate of incorporation;

Memorandum and Articles of Association;
Company 's Permanent Account Number
Board of Directors and power of attorney granted to its managers, officers or employees to transact on
its behalf on behalf of;
Documents, as specified in Section 15, relating to beneficial owner, to managers , officers or employees
(as the case may be) holding power of attorney to transact on behalf of the company , the managers,
officers or employees, as the case may be, holding an attorney to transact on the company's behalf.
opening the account of Partnership Firm , certified copy or equivalent e-document of each of the following
documents will be obtained-
Partnership deed / Partnership deed;
PAN (Permanent Account Number) of the firm
Documents, as specified in Section 15, relating to beneficial owner, to managers, officers or employees
(as the case may be) holding power of attorney to transact on behalf of the firm, the managers, officers
or employees, as the case may be, holding an attorney to transact on its behalf.
For opening the account of Trust , certified copy / certified copy or equivalent e-document of each of the
following documents shall be obtained-
Trust deed / Trust deed;
PAN (Permanent Account Number) of the Trust ;
Documents, as specified in Section 15, relating to beneficial owner, to the managers , officers or
employees (as the case may be) for transacting on behalf of the trust , the managers, officers or
employees, as the case may be, holding an attorney to transact on its behalf.
For opening an account of an unincorporated association or a body of individuals , a certified copy or

equivalent e-document of each of the following documents shall be obtained-

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such unincorporated association or body of individuals Resolution of the managing body of such
association or body of individuals;
unincorporated association or body of individuals of PAN or Form No.60
attorney granted to transact on its behalf;
Documents, as specified in Section 15, relating to beneficial owner , the managers , officers or
employees, as the case may be, holding an attorney to transact on its behalf and
Any other information that the unincorporated association or body of individuals Such information as
may be required by the Bank to collectively establish the legal existence of such an association or body
of individuals.
note:-
Unregistered Trusts/Partnership firms will be included in the purview of ' Unincorporated Association ' .
The term ' body of persons ' includes society .
Judicial Persons For opening the account , certified copies of the following documents will be obtained-
Document showing name of the person authorized to act on behalf of the entity;
prescribed under section 15 for proof of identity in relation to the person holding the power of attorney,
as specified in section 15, of the person holding an attorney to transact on its behalf and
Such documents as may be required by the Bank to establish the legal existence of such juridical person
or entity. /Such documents as may be required by the Bank to establish the legal existence of such an
entity/juridical person.
Hindu Undivided Family (HUF) account , attested copies of each of the following documents should be
obtained-
Information as mentioned under Section 15 in respect of the Karta and Major Coparceners,
Hindu Undivided Family and its Karta / Declaration of HUF and its Karta,
Attested by the main coparcener with his name and address recent passport photographs by major
coparceners along with their names & addresses.
Permanent Account Number or equivalent e-document otherwise Form No. 60 as defined in the
Income-tax Rules, 1962.
Enhanced Due Diligence Procedure
NON-FACE-TO-FACE (other than Aadhaar OTP based on boarding) transaction in respect of a customer
should be done from the customer's KYC compliant account.
Banks need to take special care in respect of Politically Exposed Persons (PEPs) , all information related
to such customers should be obtained. The account of PEPs should be opened by the Chief Manager or
above only.
Client Account operated by Professional Intermediaries: Banks while opening Client Account operated by
Professional Intermediaries shall ensure that:
o Customers will be identified when a customer account is opened by a professional intermediary
on behalf of a customer.
o bank will have the option of holding 'pool' accounts managed by professional intermediaries
on behalf of entities such as mutual funds, pension funds or other types of funds.
o Banks will not open accounts with professional intermediaries who are bound by any customer
confidentiality clause that prohibits disclosure of customer details to the bank .
o Banks , at their discretion , shall rely on Customer Due Diligence ( CDD) carried out by an
intermediary , provided the intermediary is a regulated and supervised entity and has adequate
systems in place to comply with KYC requirements of customers.
o The ultimate responsibility of knowing the customer rests with the bank.

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Simplified Due Diligence Procedure
There is no need to take CDD i.e. documents of all the customers in the savings account of the Self Help
Group, only the KYC of the office bearers is sufficient. But in case of loan, CDD of all the members is
necessary.
Procedure for opening foreign student account:
o Non Resident Ordinary Savings Account can be opened by foreign student's passport (Visa and
Immigration) and proof of identity and address of the student's country, on which the photo is
printed, and the admit card of the educational institution etc.
o Also , it is necessary to take the declaration of local address within 30 days.
o Pending address verification , the account will be restricted to foreign remittances up to USD
1000 or its equivalent and deposits up to 50000.
Simplified KYC norms for Foreign Portfolio Investors (FPIs) :
o Accounts of eligible/registered FPIs subject to Income Tax (FATCA/CRS) rules will be opened as
per SEBI guidelines for the purpose of investment under Portfolio Investment Scheme (PIS) by
accepting KYC documents.
o Provided that the bank obtains an undertaking from the FPI or the Global Custodian acting on
behalf of the FPI that the exempted documents shall be submitted, as and when required .
Reporting Requirement to Financial Intelligence Unit - India

FIU (India) is a central agency whose main objective is to receive , process , analyze and exchange suspicious
financial transactions , brought into existence by the Government of India on 18-11-2004 .
Sl .
Report type Description Where to send
No.
1 Cash Transaction Report Cash Deposit - more than 10 lakhs or To Director, FIU (India by the 15th
( CTR) its equivalent in foreign currency , of the following month)
50000 or more in a month if the
aggregate is more than 10 lakhs.
2 Suspicious Transaction Suspicious Transactions (including is required to be sent to FIU (
Report ( STR) failed ones) , no amount limit , India ) within 7 days of arriving at
the conclusion of suspiciousness.
3 Counterfeit Currency Banking dealing with forged bank To Director, FIU (India by the 15th
Report (CCR) notes or forged documents. of the following month)
4 Non Profit Organizations Transactions in foreign currency To Director, FIU (India by the 15th
Transactions Report above Rs.10 lakh or its equivalent. of the following month)
(NTR)
5 Cross Border Wire 5 lakhs and more To Director, FIU (India by the 15th
Transfer Report ( CWTR) of the following month)
IMPLEMENTATION OF THRESHOLD LIMITS IN CUSTOMER’S ACCOUNTS:
Individuals
Where customer submits document(s) in support 150 % of “Expected Annual Credits” declared by
of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.)
Where customer submits selfdeclaration in 150 % of “Expected Annual Credits” declared by
support of income/ turnover (such as housewife, customer in AOF (on pro-rata basis for residual
student, minor, labour working in unorganized months in F.Y.), subject to maximum of annual
sector etc.) threshold of Rs.10 lakh in SF accounts and Rs.25
lakh in current/OD/CC accounts.
Specified category of accounts

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Small accounts* Rs.1 Lakh

 BSBD accounts Rs. 2 Lakh
 A/cs opened at BC locations
 A/cs opened using OTP based eKYC in
non-face-to-face mode*
Legal Entities
where customer submits document(s) in support
150 % of “Expected Annual Credits” declared by
of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.)
where customer submits selfdeclaration in 150 % of “Expected Annual Credits” declared by
support of income/ turnover customer in AOF (on pro-rata basis for residual
months in F.Y.), subject to maximum threshold
limit as per Table-II below
Branch Public Ltd Co/ Pvt Ltd Co/ Partnership Prop. Firm/ All other type
category NBFC LLP Firm/ Trust/ HUF of legal
Society entities
Rural/Semi- 500 200 80 60 50
Urban
Urban/Metro 1500 500 100 80 60
Annual Review of Threshold limits:

Small accounts Rs.1 Lakh
 BSBD accounts Rs. 2 Lakh
 A/cs opened at BC locations
 A/cs opened using OTP based
eKYC in non-face-to-face mode*
All other accounts (Savings, Current, Cash 150% of credit summations in previous F.Y. (on
Credit, Overdraft) proportionate basis of completed months) OR existing
threshold limit, whichever is higher@

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CHAPTER
DEPOSIT PRODUCTS OF THE BANK 7

SAVING FUND SCHEMES (RLBD 08/2022)
PNB UNNATI SAVING FUND ACCOUNT

1 (Savings Account – General)
Who is Eligible?
Individual Residents (singly or jointly) , Associations , Trusts , Hindu Undivided Families (HUFs ), Clubs ,
Societies etc. (Subject to RBI guidelines)
Branch Minimum Charges for not
Minimum Quarterly Average Balance ( QAB )
Quarterly maintaining minimum
and charges for non-maintenance of QAB
Average quarterly average
Nomination facility - Available to eligible Balance balance
persons as per rules. up to 50% more than
extra features 50%
Debit entry should not exceed 40 in a half rural Rs. 500/- Rs .50/- Rs .100/-
year. IBS, ATM, SI debits and fee debits are
semi- Rs. 1,000/- Rs .100/- Rs .150/-
not included under the limit of 40 per half urban
year. If debit transactions exceed 40 , urban Rs. 2,000/- Rs. .150/- Rs .250/-
charges will be applicable as per bank rules
metropolis Rs. 2000/- Rs.150/- Rs .250/-
25 Free Personalized Multicity Checks
Leaves per year.
NEFT / RTGS facility on fund transfer done through Internet Parameters interest rates
Banking. Saving Fund
Free Internet Banking . Account Balance 2.70 % p.a.
below 10 Lakhs
Deposits up to Rs.5 lakh per customer are insured by DICGC.
Saving Fund
ATM cum Debit Card (Personal Account)
Account Balance of 2.75% p.a.
money transfer through NEFT / RTGS . 10 lakhs & Above
Standing Instructions available.
On-line locker facility available.
PNB SF PRUDENT SWEEP DEPOSIT SCHEME FOR INDIVIDUALS

2 (PNB Prudent Sweep Savings Deposit Scheme - Individual)
Eligibility: Individual (Individuals/ Staff members are also eligible)

Initial Deposit / Minimum Quarterly Average Balance : Rs. 25000/-
Charges for not maintaining minimum quarterly average balance - Rs.400 /- per quarter

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Sweep in Sweep out /Sweep-in Sweep-out : After the cut off level of Rs.50,000 Rs. Minimum of 5000/-
sweep in and sweep out and thereafter in multiples of Rs.5000/- Sweep out will be done on daily basis.
Duration : 46 days to 179 days.
Sweep out of funds i.e. cancellation of Fixed Deposits will be done on Last In First Out ( LIFO) basis. No loan
facility is available on FFD.
Various free features:
ATM card facility (AMC payable)
Collection of outstation checks up to Rs.25000/- (in a month) though out of pocket charges payable.
Free: Retail Internet Banking Services , Checkbook and SMS Services.
For Demat services only for the first year.
RTGS / NEFT facility at 50% concession.
PNB SF PRUDENT SWEEP FOR THE ACCOUNTS OF INSTITUTIONS

3 PNB Prudent Sweep Savings Deposit Scheme for Institutions
Eligibility : Eligible institutions as per the instructions of Reserve Bank of India .

Initial Deposit / Minimum Quarterly Average Balance : Rs.1.00 Lakh
Charges for not maintaining minimum quarterly average balance - Rs.400 /- per quarter ,
Sweep in Sweep out /Sweep-in Sweep-out : After the cut off level of Rs.5,00,000 Rs. Minimum of 100000/-
Sweep in and sweep out and thereafter sweep out in multiples of Rs.100000/- will be done on daily basis.
duration :
From 7 days to 91 days.
Sweep in of funds i.e. cancellation of Fixed Deposits will be done on Last In First Out ( LIFO) basis.
Loan or overdraft facility is not available in this savings account.
Various free features:
ATM card facility (AMC payable).
Collection of outstation checks (any) up to Rs.25000/- (in a month) though out of pocket charges
payable.
Free: Remittance facility (2 max amount 25000 per month).
Free: Internet Banking Services , Checkbook and SMS Services.
PNB JUNIOR SAVING FUND ACCOUNT FOR MINORS

4 PNB Junior Savings Deposit Scheme for Minor
Eligibility
A minor of any age in the name of his Natural or Legally Appointed Guardian / Account can be opened
by Guardian.
Minors above the age of 10 years can also operate the account independently.
Initial Deposit / Minimum Quarterly Average Balance : Nil. Also no charges for not maintaining minimum
quarterly average balance Not Applicable.
Properties
50 check copies free in a year
NEFT charges up to Rs.10000 per day.
school/college fees .
ATM/Debit RuPay Card withdrawal limited to Rs.5000/- per day.
Internet and mobile banking facility - but only view facility available.
Ledger Folio Charges – Nil.
Free Inter-Soul transactions ( including cash deposits and withdrawals)

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As soon as the minor attains the age of 18 years , the account will be transferred to non-operative ( In - operative
) account and can be converted to SF General category by entering all necessary KYC documents and signature of
the ex-minor in the record. Is.
Even if there is no transaction in this account for 24 months, it is not transferred to the inoperative
category.
PNB SAVING ACCOUNT PRODUCT FOR PREMIUM CUSTOMERS

5
Eligibility : Individuals (singly or jointly) , associations , trusts , Hindu Undivided Families (HUFs ) , clubs ,
societies etc.
Initial Deposit :
branch area Rural semi-urban urban Metropolitan
Minimum Quarterly Average
initial deposit Rs.500 /- Rs .1000/- Rs .2000/- Rs .2000/-
Balance: Rs.50,000 /- and above .
Minimum Quarterly Average Balance No Maintenance Charges: No Charges. But if QAB is not applicable
on savings account, charges are applicable as per rules.
Properties
check copies in a year, 20 additional ones are free.
Free RTGS / NEFT .
Free cash deposit at home branch.
50% off on cash deposit fee charges at Inter-Sol branch
Rs.25000/- per quarter Facility of instant credit of outstation cheques.
Free collection of outstation checks (maximum) up to Rs.1 lakh per quarter ( drawn in favor of the
customer)
50% concession in fee on issue of drafts up to Rs.1.50 lakh per quarter.
Free Stop Payment Instruction .
Free Account Statement Charges (Except for passbook per month)
Platinum Debit Card with the convenience of 2 add-on cards (accidental insurance cover up to Rs.2 lakh )
50% concession in locker rent for first year (small locker)
PNB BASIC SAVING BANK DEPOSIT ACCOUNTS

6 Primary Savings Bank Deposit Account ( BSBDA )
eligibility
Savings Account can be opened in the name of an individual, singly or jointly , minors of age 10 years or more
and minors under natural/legal guardian. Illiterate or visually impaired persons are also eligible to open a savings
fund account under the scheme with the usual precautions.
Required Minimum Balance (QAB) / Initial Amount : Nil

Properties
One check book of 10 leaves free in a year . (With the permission of the Branch Management)
Number of Transactions/Operations Permitted :
 There is no limit on the number and value of deposits that can be made in a month.
 free ATM withdrawals, charges payable thereafter.
 Debit Card / ATM Card : ATM-cum-Debit Card facility available at no cost. However, Annual
Maintenance Charges ( AMC) will be levied.
BSBDA account holder cannot open any other savings account in the same bank, and he/she has to
close all other accounts within 30 days from the date of opening this account.

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No charges will be levied for activation of non-operative/inoperative accounts of BSBDA .

This account will be opened and operated in accordance with the KYC-AML guidelines issued by
RBI .
No processing fee applicable on all Retail loans
% concession in locker rent
Debit card and passbook reissue charges - Free
Account Statement Charges ( Physical)
PNB POWER SAVING SCHEME

7 pnb power saving account
Eligibility : Female (Indian Branch area Rural semi-urban urban /metropolitan

Citizen) Initial Deposit /QAB Rs.500 /- Rs .1000/- Rs .2000/-
Initial Deposit / Minimum
Quarterly Average Balance :
maintenance of Quarterly Average Balance - Charges as applicable
Properties
50 checks leaves free per year
Debit Card (Rupay) – Platinum Debit Card
Card issue charges and annual fee – NIL.
ATM withdrawal limit per day : Rs. 50000/-
POS Transaction Limit & E-Commerce Limit:Rs. 1,25,000/-
Statement Issuance Charges – Nil.
free To install SMS Alert.
free NEFT .
Rs.10000/- Free
25 % discount on locker rent for first year only (one small locker only)
in Documentation Charges on Home Loan , Vehicle Loan (Two Wheeler/Car) and Personal Loan - Free
Loan account margin and interest subvention – as per rules
DEMAT ACCOUNT - 25 % off on fee.
Free Accidental Death Insurance cover Rs.2 lakh to Rs.5 lakh ( subject to terms &conditions)
Sweep facility available subject to terms and conditions (Cut off limit – 1 lakh ; Sweep out – 10000 ;
Period 7 days to 1 year ; Sweep out on daily basis)
Other Miscellaneous Charges ( Signature Verification , Duplicate Passbook , Interest Certificate , Balance
Certificate) - Free
PNB SAMMANSAVING ACCOUNT

8 PNB Samman Savings Account
Eligibility : Pensioner or prospective pensioner, account can be opened jointly with spouse only
Initial Deposit / Minimum Quarterly Average Balance : Nil
Properties
50 checks per year free
RuPay Debit Card.
Free SMS Alert .
Free NEFT Charges

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One DD per month up to Rs.25000/- Free

Pension Checks - Free
Overdraft facility -
o 1 lakh or 4 times the monthly pension , whichever is higher.
o The maximum age of the pensioner for OD facility can be 70 years , the documents will be executed
by both the Joint account holders.
o Interest will be credited every month , and OD will have to be deposited in 12 months.
PNB mySALARY ACCOUNT

9
Eligibility : Central Government , State Government , PSU , MNC , Reputed _ Institutions / Employees of
Corporates, Semi-Government Institutions (contractual employees not eligible )
Initial Deposit / Minimum Quarterly Average Balance & Charges : NIL ( ZERO )
Description Different Types of Salary Account
Bronze Silver Golden premium Platinum
salary per month Gross 10000/ - Rs.10,000 & Rs.25,001& Rs.75,001 & Rs.150,001 &
Salary per month above upto above upto above upto above
Rs.25,000/- Rs.75,000/- Rs.150,000/-
Free Cheque Leaves Per 20 40 50 100 Unlimited
Year
Free RTGS/NEFT 2 2 5 Unlimited
(Monthly)
Quarterly Demand Draft 2 DDs up to max Rs 25000 4DDs up to Unlimited
max Rs
75000
Free statement (other e-Statement No fee
than passbook )
SMS alerts No fee
Retail Internet Banking
(All types of certificates)
Debit Card - Type, Rupay Rupay Rupay Platinum Card; No fee
Issuance, , AMC Classic Classic/Platinum
Card
applicable fee
DEMAT ACCOUNT 50% for first year No fee
Locker Rent Discount Not 25% ( on small 50% ( on 75% ( on small 100% ( on
Applicable lockers) small lockers) lockers) small and
medium size
lockers)
Instant credit of Not 15000/- up to Rs. up to Rs 25000
outstation checks Applicable
Free Accidental Death 10 lakh 30 Lakh 40 lakh 45 lakh 50 Lakh
Insurance cover (on rupees
receipt of two months
continuous salary)
Documentation on Retail Not 50% 100%
Loans & Exemption in Applicable
Processing Charges (on
receipt of three months
continuous salary)
Credit card can be issued free of cost as per the eligibility of the customer.

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If a salary account does not have salary credit for 3 consecutive months , then that account is transferred to
general category and all free services are also withdrawn.
Overdraft facility Variants SILVER GOLD PREMIUM PLATINUM

Sum total of last 3 months Net Salary
Interest Rate – As per instructions limits ₹50,000/- ₹1,50,000/- ₹2,25,000/- ₹3,00,000/-
issued by IRMD from time to time
Sweep feature
Free Sweep – In / Out facility.
Initial threshold amount - ₹ 20,000/-,
Sweep-in / out of ₹ 1,000/-, in multiples of ₹ 1,000/- thereafter.
TDRs/STDRs created are issued for a period of 7 to 365 days.
PNB Rakshak Plus

10
पात्रर्ा:
तीन ों wings के सभी defense personnel, including BSF, CRPF, CISF, ITBP, State Police Force, Metro Police,
Research and Analysis Wing (RAW), Intelligence Bureau (IB), Central Bureau of Investigation (CBI) Indian
Coast Guard Personnel & Para-Military personnel, Gentlemen cadets and Special Forces at Central & State
level.और defense pensioners।
A family member 's savings account can be opened with zero balance .
Overdraft facility
Equal to the sum of Net Salary/Pension of the last 3 months .
Account should be adjusted in 6 months.
Variants Maximum Overdraft Limits
Category – I (JCOs/ ORs of Indian Army & equivalents) ₹75,000/-

Category – II (Officers of the Indian Army & equivalents) ₹3,00,000/-
Sweep facility (on daily basis)

Free Sweep – In / Out facility.
Initial threshold amount - ₹10,000/-,
Sweep-in / out of ₹ 1,000/-, in multiples of ₹ 1,000/- thereafter.
TDRs/STDRs created can be issued for a period of 7 to 365 days.
Personal Accidental (Death) Insurance (PAI) cover - ₹ 50.00 Lakh (with 3 months salary or pension in
continuous account)
Air Accident (Death) Insurance (AAI) cover (covering International and Domestic travels) - ₹ 1.00 Crore (On 3
months salary pension credited continuously and ticket purchased through net banking or debit card)
Personal Accident (Permanent Total Disability) Insurance Cover - ₹ 50.00 Lakh (3 months salary or pension
on continuous account)
other characteristics
Support for education: 1 lakh per year (for 4 years) for education of two dependent children of the
family on death in accident.
Assistance after accidental death:
o Travel expenses up to 10000/- for two family members.
o 10000/- for last rites
o Support of 25000/- for girl child marriage.
o 10000/- for accidental medical expenses

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o Assistance up to 5000/- for ambulance.

o Body Repatriation.
No 'Cash Handling Charges '
Education Loan – PNB Pratibha (Upto 15 Lakh)
Check Book with Multicity 'At Par' checks - Unlimited & Free
of outstation cheques : Available up to ₹ 50,000/-
Updating of Pass Book – Free , even at Non-Home Branches
transfer of funds free of charge
Unlimited Demand Draft up to Rs.50000/- per month - Free
25 % discount on locker rent and waived-off for 3 years from the date of issue
Duplicate passbook - Free
RTGS/ NEFT (online) – Free
Free SMS Alerts
Free Platinum RuPay International Debit cum ATM Card to officers of Indian Army & equivalents, and No
AMC Charges (Daily Cash Withdrawal – 50000/- & 4 Lakh Combined at POS/E-Commerce , plus
Accidental Insurance of 2 Lakh)
Free Classic RuPay International Debit cum ATM Card to JCOs/ ORs of Indian Army & equivalents, and
No AMC Charges (Daily Cash Withdrawal – 25000/- & 1.5 Lakh Combined at POS/E-Commerce , plus
Accidental Insurance of 2 Lakh)
An Add-On card can be issued free of cost.
Free Transactions at PNB ATMs
Credit Card-separate card design for defense forces - Issued on request -
For Category – I (JCOs/ ORs of Indian Army & Rakshak Platinum RuPay Credit Card (2 lakh
equivalents) insurance)
For Category – II (Officers of the Indian Army & Rakshak Select RuPay Credit Card (10 Lakh Insurance)
equivalents)
PNB “SELECT” SAVING ACCOUNT

11 PNB Select Savings Account ( SBSLT)
Eligibility: Individuals up to 25-40 years

QAB- 5000/- (If not maintained, benefits related to all schemes will be terminated)
Special Benefits:
Sweep Facility: Threshold Amount – 20000/- in multiples of 5000/-
AMC on First Demat Account: Nil
World Travel Card : Free
Home Loan: 1.25 times of eligibility.
50% concession in documentation charges on Home/Vachar loans.
15% discount on locker rent.
DD : 24 DDs in a year (2 per month upper limit 1 lakh)
NEFT/RTGS/IMPS: Online Free.
Check Book : 25
Credit Card: Automatically based on CIBIL and 6 months of satisfactory transactions.
Debit Card :
 RuPay International Platinum Debit Card (Daily ATM Withdrawal 50000/- ; 1.25 Lakh at
POS/E-Commerce)
 Personal Accident Insurance ( Accidental Death & Total Disability): 2 lakhs.
 2 times in a quarter at domestic airport.
 20% or up to 100% off on one booking on 1st Friday of every month at Swiggy.
 Get 20% or up to 100 off on one purchase on one Friday of every month at Amazon.

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Scheme Code: SBSLT – Select Savings Account ;FLSLT – Select FFD Scheme.
PNB Elite Savings Fund Schemes

12
Parameters Variants
premium Executive ( great royal
( SBPRM ) SBELE ) ( SBELG ) ( SBLR )
eligibility Only Individuals Individuals only Single or Joint (Indian Citizen)
Single or Joint
(Indian Citizen) (
Existing non-
individual
accounts can
continue , but not
new accounts.
Initial Deposit / QAB QAB more than QAB 5 lakhs and QAB 10 lakhs QAB more than 15
(New Customers) 50,000 but less above but less than and above but lakhs.
than 5 lakh. 10 lakhs. less than 15
lakhs ,
Criteria for ETB All “PNB Best QAB 5 lakhs and QAB 10 lakhs QAB more than 15
(Existing to Bank) Customer Scheme” above but less than and above but lakhs.
& PNB Pratham SF 10 lakhs. less than 15 Or
account have been Or lakhs Or TRV > 100.00 Lakh
transferred to this TRV > 25.00 Lakh TRV > 50.00
scheme. QAB:- Rs to 50.00 Lakh Lakh to 100.00
50,000/- Lakh
Charges for non- Applicable in case Elite scheme, all facilities terminated.
maintenance of QAB of non-
maintenance of
QAB as per normal
savings account
norms. All features
will be removed.
Free Check Leaves 50 200 400 Unlimited
(within a year)
RTGS/NEFT/IMPS free
charges
Stop Payment free
instruction charges
A/c statement free
charges

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Parameters Variants
Cash Deposit Applicable free
Charges
Cash Withdrawal free
Charges
Instant credit of up to 25000/- up to 50000/- up to one lakh
outstation checks
per QTR
Free Collection of 1 lakh 2 lakh 3 lakh 5 lakh
outstation check per
qtr (Maximum)
(Issued in favor of
customer)
Issue of Demand 50% discount on free , DD up free , 5 DD up to free , DD up to 10 lakhs
Drafts per quarter DD up to Rs.1.50 to Rs 2 lakh lakh .
lakh in charges
Concession in 50% concession 50% off 75% discount 100% discount
respect of (on home loan up
documentation to 50 lakhs and car
charges / processing loan up to 6 lakhs)
charges / upfront provided QAB is
fee for HL/VL* kept in 2nd QTR.
WTC (World Travel free
Card)
Demat Account AMC Free
Locker Rent (subject 50% ( on small Free ( Small) Free Free (Small/Medium/Large)
to availability) lockers) 1st year (Small/Medium)
credit card 6 months of satisfactory transactions.
Debit Card Exclusive PNB RuPay Select Debit Card*
Issuance Charges: Rs. 500/- + taxes (waived)
Annual Maintenance Charges: Rs. 400/- + taxes (waived)
Airport Lounge Access :
=> Domestic: 2 visits per quarter

=> International: 2 visits per year
at designated lounges updated list of which is available on NPCI website
Accidental Insurance Cover:

Rs. 10 लाख
Offers:
Features &
Program Partners
Benefits

Jaipur
40
Parameters Variants
One Complimentary Spa sessions every year (at any of the · O2 Spa
select partners) · Four
Spa Services Discount Spa sessions every month Fountains
(Discount rate varies from partner to partner & is available · Aroma Thai
in RuPay Wellness portal post login). · Kairali
Complimentary Health Checkup – Once in an year (at any

of the select partners) · Thyrocare
Health
Discounted health checkup facility post utilization of free · SRL
Check Up
offer as above (Discount rate varies from partner to partner Diagnostics
& is available in RuPay Wellness portal post login).
Other terms and conditions: -

 For new accounts, concessions will be available till the completion of two consecutive quarters and after
completion of two consecutive quarters, concessions will be allowed only if the customer has made
deposits till the last day of completion of two quarters from the date of opening of the account . The
prescribed average balance is maintained.
 Variant of PNB Elite SF Scheme to existing HNI customers of PNB Savings Account Schemes The option
to upgrade their account will be given to those who have maintained the desired QAB/TRV for two
quarters.
 Under PNB Elite Savings Fund scheme , the individual customer account type is upgraded half yearly on
the basis of QAB/TRV .
PNB Arogya ( RLBD 20 /202 2 )

13 PNB Arogya ( SBARO)
parameter features
eligibility Person falling in the age group up to 60 years.
QAB Rural - Rs . 500/-, Semi Urban - Rs. 1000/-, Urban and Metro - Rs. 2000/-
Documents required for

As per KYC policy of the bank
account opening
Enrollment allowed
NEFT / RTGS / IMPS free online
internet transaction available
mobile banking available

Jaipur
41
SMS Banking available
Cheque Book check book of 25 leaves free in a financial year
Daily maximum transaction limit of Rs. 25,000/- from ATM for cash withdrawal
RuPay Classic Debit Card *
Daily limit for POS / Ecommerce ( combined ) Rs . 60,000/- is
1 . Type - 1: Cancer Indemnity :-

Eligibility:-
Cover Type : Personal
Permitted Relationships : Self
Minimum Entry Age : 18 Years
Maximum Entry Age : 60 Years
Exit age : Lifelong _ _ _
Claims Payment : Cashless ( within network ) / Reimbursement
Policy Term : 1 year
· Pre - policy health checkup / Issuance Guidelines : No , on the basis of
declaration of good health.
Initial waiting period : 90 days
Named Diseases : Not included
Pre -existing disease : Not covered.
Benefits Included:-
Sum Assured : 10 Lakh
Patient Care : Up to the Sum Insured for hospitalization due to cancer.
Pre - Hospitalization Medical Expenses : 30 days
" Care " Health Insurance
Medical expenses after hospitalization : 60 days
Benefits - Types Available**
Room Rent : Single Private Room ( As per plan document / insurance certificate
)
ICU Charges : No Limit
Premium :- Rs 1471 ( excluding GST )
2 . Variant - 2: Daily Cash Allowance :-

Eligibility:-
Cover Type : Personal
Permitted Relationships : Self
Minimum Entry Age : 18 Years
Maximum Entry Age : 60 Years
Exit Age : Lifetime
Claims Payment : Reimbursement _ _
Under the Guidelines : Declaration of Good Health
ü Benefits included:-
Initial waiting period : 30 days ( excluding injuries and accidents )
Named Disease : 24 months
Pre -existing disease : 24 months

Jaipur
42
Daily Cash Allowance : - Rs . 3000/ Rs. 5000/ Rs. 10,000 per day of
hospitalization up to 100 days in a year with a deduction of 0 days.
Policy Term : 1 year
Benefits and Related Premiums :
Profit amount 3000 5000 10000
Premium excluding GST 727 1212 2424
PNB “TWIN” CA+SF ACCOUNT (RLBD 1 6 /2021)

14 PNB Twin Current & Savings Account ( CATWN & SBTWN)
standard features
current account saving account
eligibility individual/sole proprietorship person over 18
QAB 50000/- 25000/-
Charges for non- per normal Current/Savings Account , all special benefits unavailable if QAB is not
compliance of QAB there.
additional features On compliance of QAB in current On compliance of QAB in savings
account account
Cheque Book Unlimited 50 pages in a year
cash deposit unlimited ; Free - 6 times QAB per day unlimited ; Free - 6 times of QAB per
month
cash withdrawal unlimited ; Free - 2 times QAB per day unlimited ; Free - 2 times QAB per
month
DD 50000/- up to 24 in a year (not more available
than 1 month 2)
RTGS free 5 free in a month
NEFT 20 free in a month 10 free in a month
QAB compliance only in current account
locker 50% concession in annual rent (only in one locker)
ledger folio charge Zero
Stop Payment Instruction Zero
Charges
account statement Zero
charges
Home Loan & Vehicle 50% concession on document charges.
Loan
Annual Custody Charges nil (not charged)
on NSDL or Demat
Account
Debit Card  RuPay International Platinum Debit Card (ATM Withdrawal -50000/- &
POS/e-Commerce - 1.25 Lakh (Combined) per day)
 Accidental insurance cover up to 2 lakhs.
 Domestic airport lounge facility 2 times in a quarter.
 20% off on bookings of Rs.129 or more or up to Rs.100 once a month on
Swiggy.
 Get 20% off or up to Rs.100 off on bookings of Rs.129 or more once a month
at Amazon.

Jaipur
43
CURRENT ACCOUNT SCHEMES
PNB myBiz ACCOUNT ( Current Account General)

1
Minimum Initial Deposit - HO: Issued by IRMD from time to
time
Eligible Customers
Facilities :
Checkbook facility Individuals, Sol-Proprietor
Free Internet Banking firms, partnership firms,
ATM cum Debit Card ( Individual / Sole _Proprietor ) HUFs, companies,
Fast remittance of funds through NEFT/RTGS Associations of Persons,
Collection of Checks societies, trusts, body co-
Acceptance of standing instructions operatives, charitable and
PNB “CURRENT ACCOUNT – POINT OF SALE” SCHEME

2
standard features
PNB “Vikas” Current PNB “Samridhi” Current Account
Account
subscribers of the scheme Tier 3 to 6 Cities / North Customers from Tier 1 & 2 cities
Eastern States & Jammu &
Kashmir
eligibility  Individual Residents , Sole Proprietorship Entities , Hindu Undivided Families ,
Partnership Entities and LLPs , Private and Public and Single Person Entities , and
other eligible.
Minimum QAB Rural -1000/- Rs.100,000/-
Semi urban - 2000/- and
urban / metropolitan -5000/-
Non-compliance of QAB Provision of penalty and return of all benefits as per bank rules.
Debir Card (Individual only) as per eligibility  RuPay International Platinum Debit Card
 Daily ATM Withdrawal 50000/- and 1.25 Lakh
on POS or E-Commerce
 Personal Accident Insurance – 2 Lakh
 Domestic Airport Lounges and much more
internet payment gateway Installation & AMC : Free
bharat qr code One time installation and rental - zero
RTGS/ NEFT/ IMPS Free from Corporate Net Banking
Mobile and Internet Banking free of cost
point of sale facility  Installation Charges ,  Installation Charges: Nil

Jaipur
44
Monthly Rental , Merchant Monthly Rent , Merchant Service Fee

Service Fee on Debit Card : on Debit Card , MSF on Credit Card &
Nil Merchant Service Fee on UPI
 Merchant Service Fee on transactions through POS, QR & IPG :-
MSF on Credit Card & UPI As per rules
transactions through POS,  Charges on loss of terminal -
QR & IPG :- As per rules 10000/-
 Charges on loss of terminal -  3000/- as charges for removal of
10000/- terminal in one year.
 3000/- as charges for  In case of damage – Actual cost +
removal of terminal in one 500/-
year.
 In case of damage – Actual
cost + 500/-
RTGS/ NEFT - Branch charges as per rules 4 NEFT and 2 RTGS free in a month
DEMAT AMC First Year AMC Free in Sole Proprietorship Account.
Free AMC for only one Demat account in the name of Proprietor, for first year
only.
DD/ PO Issue Fee according to rules DD (upto 10000) 1 year 6 free.
Cheque Book 25 in one year after that 50 in one year after that charges as per rules
charges as per rules
cash deposit charges  Cash Deposit / Withdrawal No charges up to Rs.1 lakh per day. After that as per
rules.
sms charges Applicable as per bank rules

Account Statement (on free of cost
email)
Bulk Upload (Intrabank & Free
NEFT)
Documentation Charges / 25% Concession on Car Loan 50% Concession on Car Loan (in the name
Processing Charges on Car (in the name of Proprietor, of Proprietor, Partner, or Director etc.)
Loan charges/Processing Partner, or Director etc.)
Fees**
PNB MERCHANT CURRENT ACCOUNT

2
Eligibility : Merchants like shopping branch area Rural /Semi – Urban urban /metropolitan
centers , petrol pumps, Hospitals,
initial deposit Zero Zero
Educational Institutes
Minimum initial deposit
Minimum Quarterly Average Balance: Rs.25000/-
Charges for not maintaining minimum quarterly average balance: Rs.1000/-+ Taxes
Properties
Free Unlimited Check Book.

Jaipur
45
Cash Deposit - Free deposit limit- Rs 3 lakh per day , standard charges apply thereafter.
Cash Withdrawal - Max Rs 1 lakh per day ( up to Rs 25000/- for third party )
Free 24 DDs in a year max limit 5 lakhs.
Free phone banking\ mobile banking.
Point of Sales terminals/Wireless POS Terminals-GPRS at applicable rate.
One e-Statement and 2 statement copies can be obtained from the branch free of cost in a month.
RTGS: - Free. NEFT: - Free from Online Banking; 15 free NEFT during a month for above 2 lakhs.
Free Corporate Internet Banking;
2 Balance Certificates ( Standard charges applicable on duplicate copy )
50% discount on processing charges for Retail Loans availed in the name of Proprietor, Firm or partners
and Company or its Directors.
Free AMC for the first year on DEMAT account in the name of Proprietor/Partnership/Firm/Company
20% rebate on locker rent if locker rent for 3 years or more is paid together in advance.
Bharat QR: One Time Installation & Rental: Nil
Payment Gateway solution from M/s. PayU Payments Pvt. Ltd. (PAYU) (IBIBO Group Company) for quick
receipt of payments from customers. Free – AMC & One Time Installation.
Note: - Free 3 cash deposit & Withdrawal limits along with additional facilities shall be withdrawn if AQB
is less than 75% of required product. However non-maintenance charges shall be applicable if QAB is
not maintained.
PNB myBiz PLUS CURRENT ACCOUNT

2 (SMART BANKING CURRENT ACCOUNT)
Eligibility : Individuals , Sole Proprietary Firms , Partnership Firms , HUFs, Companies , Association of
Persons, Society, Trust , Body Co-operatives, Charitable and other organizations.
Properties:
Cross Description
1. Variants
1 SILVER gold DIAMOND PLATINUM
Minimum Quarterly Average

2. 2 1,00,000 2,00,000 5,00,000 10,00,000
Balance
Initial Deposit Amount (

3. 3 5,000
G./A.S./S./M . )
4. QAB
4 non-maintenance charges 500 1000 2000 4,000
sweep-in And sweep out

5. Facility
5 For the minimum 5 lakh 10 lakh
remaining
sweep-in And sweep out

6. 6 50,000
Multiples of ( in multiples of
7 to 91 days
term Tenor of term deposit (
7. 7 ( Sweep-in and sweep-out On the 5th and 20th of every month ,
applicable at card rate )
If that day is a holiday then the next working day)

Jaipur
46
Cross Description
1. Variants
Free check leaves ( per quarter

8. 8 100 200 300 600
)
9. RTGS
9 / NEFT charge Free
2 lakh until 5 lakh until free 5 lakh until free

cash Deposit charge But 10 lakh until free
free daily after daily after daily after
10. discount daily after
Applicable Applicable Applicable
i. Original Branch Applicable charge
charge charge charge
1 lakh until 2 lakh until free 5 lakh Takpr free

10 lakh until free
Discount on Cash Withdrawal free daily after daily after for three days
11. daily after
Charges Applicable applicable after Applicable
Applicable charge
charge Burden charge
Inter-sol transfer transactions _

12. Free
_ charge
external Chaco to Immediately
instant credit to do
Any also time Chaco number
of or But Idea done without
13. 15,000 20,000 50,000 1,00,000
Maximum Arrears money
accounts _ Of six months _
satisfactory operation to
ensure Of after
external Chaco Of Free free
collection Maximum amount ( 0.50 lakh per 2.00 lakh per 5.0 lakh per 10.00 lakh per
14.
in favor of Customer A) In quarter quarter quarter quarter
Ongoing check )
5 10 15 30
To quarter free demand letter
( Rs.0.50 lakh _ ( Rs.2.00 Lakh _ ( Rs.5.00 Lakh _ ( Rs.10.00 Lakh _
15. Ongoing Do (No.) (Demand
until Maximum until Maximum until maximum until Maximum
Draft)
amount ) amount ) Marashi ) amount )
Stop Payment Instruction

16. free of charge
Charges
Account Statement Charges ( fortnightly free fortnightly

17. weekly free _ free of charge
account statement) _ free of charge
PoS machine -
installation Charges/ applicable Applicable
18. free of charge
Transaction/Processing charges charge 50 % off
Charges

Jaipur
47
Cross Description
1. Variants
Credit Card ( Corporate /

19. Joining Renewal Annual fee on Primary & add on Card - Free
Personal)
20. PNB Fee Portal and PayFee free of charge
21. Fund Collection Module free of charge

Charges on Demat Services
22. (Other than NSDL/CDSL ) waived
Annual Charges
Door step banking
23. free
Door Step Banking ( Through 2 lakhs free and

24. Agency) duty payable payable 5 lakh 10 lakh
thereafter
Advance Against
Clearing/Purchase of local
25. 25000 50000 100000 200000
Cheque.

Jaipur
48
FIXED DEPOSIT SCHEMES OF THE BANK
Time period: From 7 days to 10 years (can be more or less Eligibility

in different schemes.
Interest calculation: Quarterly basis  Individual (single or
Payment of interest: Monthly , quarterly , half - yearly , combined)
annually or at maturity.
 Minor (10 years or more
Deposit Type :
self-operation) and less
Retail (Core) Deposit : Single deposit up to Rs.10 cr
at Retail Credit Rate. than 10 years under
Wholesale (Core) Term Deposits : Single deposits ( guardianship operation.
obtained from legal entities ) up to Rs.2 crore to  Sole proprietorship,
Rs.10 at Retail Credit Rate. partnership firm, business
Wholesale ( DRI ) Term Deposits : Deposits above entity, company or
10 crores at the rate issued by the Treasury corporate body.
Division  Undivided Hindu family.
TDS: 10% TDS on interest above 40000/- per annum (in the Association, club, society,
financial year) to the PAN holder and 20% otherwise. trust or religious or
(50000/- in case of senior citizen)
educational.
NRE , FCNR , NRNR accounts.
 Municipality or
Penalty of 1% interest on premature withdrawal. (Here the
panchayat, government or
interest is the time the FD has stood or the contracted rate ,
semi-government
whichever is less.
institution.
There is no 1% penalty on premature withdrawal for staff ,
senior citizens , in case of death and keeping the deposit
 illiterate and blind person
again for a long period.
(single or joint),
1% more to Staff, 1 %+.50% to Senior Citizens (Staff) ,  NRI - Individual (singly or
0.50% to Senior Citizens , 0.80% to Super Senior Citizens ,
jointly) ( exclusively for
Interest paid over and above the normal rate on deposits
NRO/NRE variants of FD
up to 2 cr only.
account)
E-FD :
Multi Benefit Term Deposit Scheme (below Rs.1
Crore),
Special Term Deposit Scheme (below Rs.1 Crore),
Ordinary Term Deposit Scheme (below Rs.1 Crore)
PNB Sugam Term Deposit Scheme (upto Rs.10 Crore)
Payment of Fixed Deposits :
Premature payment only at home- sol.
Payment in cash for amount less than Rs.20000/- otherwise through account / account payee
cheque/draft.

Jaipur
49
Fixed Minimum- Period of Deposit Auto – Prep part- extens Loan Other
Deposit Maximum Renew ayme withdr ion facility
Schemes Deposit al / nt / awal/ (on fixed
Amount deposit
above
10000)
PNB TERM ₹ 100/- to ₹ 405 days No Yes No No available special
DEPOSIT 10 Crore (in interest
SCHEME multiples of rate.
405 DAYS Rs. 1/-)
(Callable)
PNB TERM Above ₹ 405 days No No No No available special
DEPOSIT 15.00 Lakh interest
SCHEME up to ₹ 10 rate. 0.05%
405 DAYS Crore ( in above 405
(Non- multiples of day FD
Callable) ₹ 1000/- )
PNB NRE ₹ 100/- to ₹ 405 days No Yes No No available special

TERM 10 crore (in interest
DEPOSIT multiples of rate. 0.15%
SCHEME 1/-) above 405
405 DAYS day FD
PNB TERM ₹ 100/- to ₹ 1111 days No Yes No No available special
DEPOSIT 1,99,99,999/- interest
SCHEME (in multiples rate.
1111 DAYS of 1/-)
(Callable
PNB ₹ 15.00 lakh 1111 days No No No No available Special
UTTAM up to ₹ interest
TERM 1,99,99,999 rate. 0.05%
DEPOSIT /- (in more
SCHEME - multiples of interest.
1111 DAYS 1/-)
(Non-
Callable)
PNB NRE ₹ 100/- to ₹ 1111 days No Yes No No available special
TERM 1,99,99,999/- interest
DEPOSIT (in multiples rate.
SCHEME of 1/-)
1111 DAYS
ORDINARY 100to Rs 7 days to 179 days Yes Yes ( No availab available

TERM 1,99,99,999 1% le
DEPOSIT (in multiples minu
of Rs 1) s)
MULTI 100to Rs 6 months to 120 Yes Yes ( No availab available Interest
BENEFIT 1,99,99,999 months 1% le compound
TERM (in multiples minu ed
DEPOSIT of Rs 1) s) quarterly,
payable on
maturity

Jaipur
50
Amount deposit
above
10000)
SPECIAL 100to Rs 1 year to 10 years Yes Yes ( No availab available
TERM 1,99,99,999 1% le
DEPOSIT (in multiples minu
SCHEME of Rs 1) s)
PNB 10000to Rs 46 days to 10 years (up Yes Yes Yes , availab Available available
SUGAM 100 crores (in to 10 cr) 1000/- le (not on FD up
TERM multiples of 46 days to 3 years minimu illiterate to Rs.10 cr
DEPOSIT Re.1) (from 10 cr to less than m (in and blind Interest
SCHEME 100 cr) multipl letters) Payout vis-
es of 1) a-versa
from
investment
)
ANUPAM 10,000/- 46 days to 120 months Yes Yes ( Yes ( availab available Inbuilt OD
TERM 1,99,99,000 1% 1% le option for
DEPOSIT /-( in minu minus) eligible
SCHEME multiples of s) customers.
1000) Deposit &
OD must
be in same
name.
PNB Above 15 Opti Matu Inco Yes Not No No available *Prematur
UTTAM lakhs , no ons rity me usuall e closure
FIXED upper limit. 10 91 6 y , permission
cror days mont
DEPOSIT (in multiples but - FD below
es to hs to
SCHEME of Re 1) availa 5 crores –
120 120
(WITHOUT mont mont ble CO, 5
PRE- hs hs with crores and
MATURE 10 91 6 permi above –
WITHDRA cror days mont ssion. ZO
WAL es to 1 hs to *
FACILITY) year 1
year
PNB TAX- 1001.50 only 5 years No 5year lock-in No Lock-in 5 Tax
SHIELD lakh per years benefits
FIXED financial year on
DEPOSIT only investment
SCHEME in - 80C.
PNB 100/- 1 , 1year to 10 years Yes There No Yes available 55+ (55 &
PRANAM 99 , 99 , will Not above up
TERM 999/-(in be no Eligible: to 60
DEPOSIT multiples of penal Illiterate or years)
SCHEME Re 1) ty blind individuals
after
being
a
senio
r
citize
n

Jaipur
51
Amount deposit
above
10000)
PNB 1000/- with 07days to 10 years Yes Yes No Yes available
FLOATING no maximum (0.50 Not
RATE limit ( in % to Eligible:
FIXED multiples of 1% Illiterate or
DEPOSIT 1000/- ) minu blind
s)
VARSHIK 10000/- Minimum 24 months Yes Yes No Yes available
AAY 1,99,99,000 (in multiples of years (1%
YOJANA /- ( in like 24 , 36 , 48 , 60 , minu
(VAY) multiples of 72, 84, 96, Maximum s)
DEPOSIT Rs.1000) 120 months)
SCHEME
PNB 2crore to 10 Maturity Income Yes Yes Availabl Yes Available
GROWTH crore Options Option (1% e (in Not
FIXED 7 days to 6 minu multipl Eligible:
DEPOSIT 120 months s) es of 1 Minor
SCHEME months to 120 lakh
months and
above) ,
only in
maturit
y
option.
PNB BULK Single more No No No No available
FIXED than 10 Not
DEPOSIT crores; Single Maturity Income Eligible:
SCHEME Interbank 2 Option Option Minor
crore and 7 days to 6
above; Single 120 months
NRE & NRO months to 120
above 10 months
crores; Single
FCNR (B) 10
Lakh USD,
GBP & EUR
currency.
PNB Single more 7 days to 60 days 14 days Yes , one day Yes Not HNIs,
MIBOR than 10 clear notice is available Company/
LINKED crores , ( in required Corporate
NOTICE multiples of Body,
DEPOSIT Re.1) PSUs and
SCHEME Commerci
(for CBS al
branches Organizati
of metro on.
cities only)

Jaipur
52
Amount deposit
above
10000)
PNB NRE 10000/- No 1 year to 10 years Yes Yes Yes (in Yes NRIs –
RUPEE maximum multipl Individuals
SUGAM limit es of in Single
TERM 1000) or Joint
DEPOSIT capacity
SCHEME
PNB NRO 10000/- to 46 days to 10 years Yes Yes Yes (in Yes NRIs/PIOs
SUGAM 10 crores ( in multipl Overseas
TERM multiples of es of Corporate
DEPOSIT Re.1) 1000) Bodies
SCHEME (OCBs) not
eligible
FIXED Max - No 1 year to 10 years Yes No No No Available Only
DEPOSIT Limit (On Court Income
SCHEME Order) Option,1%
FOR ROAD extra
ACCIDENT interest
VICTIMS
(RECURRING DEPOSIT SCHEMES OF THE BANK)
general guidelines:
Deposit amount / DEPOSIT AMOUNT
Minimum monthly installment - ₹ 100/- or in multiples of more , maximum monthly installment - 5
lakh (for a depositor)
Period / PERIOD – 6 months to 120 months , in multiples of 1 month .
Penalty charges on failure to deposit the RD installment – @ ₹ 1.00 for ₹ 100/- pm
Installments- direct deposit at branches or SI.
At par payment-No inter-sol transaction charges
Premature payment- only at the Base Branch
TAX DEDUCTED AT SOURCE (TDS) will be applicable.
Payment cannot be made without passbook / No repayment without production of RD passbook.
Additional payment of 0.5% , 0.80% in interest rate to senior citizen customers and super senior
citizen customers respectively .
Staff and ex-staff will be given 1% additional profit in interest rate / 1 % Additional Rate of Interest
on deposits of Staff and Ex - Staff
Maturity - one month after payment of the last installment or on expiry of the period for which the
deposit was accepted, whichever is later
premature RD or flexi 0.5% penalty will be imposed on closure of RD ( SYSTEMATIC DEPOSIT PLAN
) / Premature closure/withdrawal of RD / FLEXI RD Account - 0.50% penalty
If an RD is closed within a month of opening , then no interest will be paid / If closure within a
month, no interest be paid
Staff Members and Senior Citizens and instances of death of the depositor before maturity - exempted
from the levy of penal interest

Jaipur
53
recurring Eligibility _ Minimum- Period of Penalty _ Pre -mature At par

deposit Maximum Deposit Withdrawal payment
Deposit
Amount
PNB Persons above 55 Minimum 6 months to @ ₹ 1.00 0.5% RATE OF

PRANAM years of age and monthly 120 months, for ₹ 100/- INTEREST:
RECURRING maximum 60 installment - in multiples pm additional
DEPOSIT years ₹100/- or in of 1 month. rate of
SCHEME multiples 0.50%
thereof (presently)
Maximum as
limit of Rs.5 applicable
lakh per to Senior
month Citizens
from the
date of
attaining
the status
of Senior
Citizen.
PNB Individual (Singly Minimum 6 months to @ ₹ 1.00 0.5% Free
RECURRING or Jointly) , monthly 120 months, for ₹ 100/- Accidental
DEPOSIT Minor, installment - in multiples pm Insurance
SCHEME Association , ₹100/- or in of 1 month. cover-Up to
Club , Society , multiples Rs. 2 lakh to
Trusts thereof individual
Educational Maximum account
Institutions, limit of Rs.5 holder in
Municipality / lakh for an Regular
Panchayat / Govt. individual per accounts,
and quasi-Govt. month and this
body facility is
Co-operative available to
society / the first
Religious / person in
Charitable Joint
Institution accounts,
NRI(s) etc. with
installment
of ₹ 5000/-
& above
per month.
PNB SPECIAL All Govt. minimum 6 months to no penalty Not allowed base only
RECURRING Institutions, Pvt. ₹10/-, acc to 120 months without prior on the
DEPOSIT Institutions, PF approval of branch
SCHEME PSUs, Corporate deductions of the
Bodies etc. employees, ( institution
in multiples
of Rs.1)

Jaipur
54
recurring Eligibility _ Minimum- Period of Penalty _ Pre -mature At par

deposit Maximum Deposit Withdrawal payment
Deposit
Amount
PNB the same as PNB The 6 months to no penalty 0.5% No inter-sol

SWECHHA RECURRING maximum 60 month , transaction
JAMA DEPOSIT core monthly not charges
YOJNA/PNB SCHEME except installments necessarily in applicable
FLEXI RD NRIs amount multiples of 1
SCHEME restricted to month
Renamed as Rs. 50,000/-
Systematic Per maximum
Deposit Plan customer
monthly
installment is
Rs. 5.00 lakhs.
Interest Rates on Deposit Products
Domestic Term Deposits (Below Rs. 2 Crore) Interest Rates Revised W.E.F. 19.12.2022
#Revised Rates
Revised Rates For *Revised Rates For
Sl. For Super Senior
Period Public W.E.F. Senior Citizens
No Citizens W.E.F.
19.12.2022 W.E.F. 19.12.2022
19.12.2022
1 7 to 14 days 3.50 4.00 4.30
2 15 to 29days 3.50 4.00 4.30
3 30 to 45 days 3.50 4.00 4.30
4 46 to 90 days 4.50 5.00 5.30
5 91 to 179 days 4.50 5.00 5.30
6 180 days to 270 Days 5.50 6.00 6.30
271 days to less than 1

7 5.50 6.00 6.30
year
8 1 year 6.30 6.80 7.10
9 above 1 year to 599 days 6.30 6.80 7.10
10 600 days 7.00 7.50 7.80
11 601 days to 665 days 6.30 6.80 7.10

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12 666 days 7.25 7.75 8.05
13 667 days to 2 years 6.30 6.80 7.10
above 2 year & upto 3

14 6.25 6.75 7.05
years

15 6.50 7.00 7.30
years
above 5 years & upto 10

16 6.50 7.30 7.30
years
PNB Uttam (Non-Callable) Fixed Deposit Scheme( For Deposit Above Rs. 15 Lakh)
#Revised Rates
Revised Rates For *Revised Rates For
Sl. For Super Senior
Period Public W.E.F. Senior Citizens
No Citizens W.E.F.
19.12.2022 W.E.F. 19.12.2022
19.12.2022
1 91 to 179 days 4.55 5.05 5.35
2 180 days to 270 Days 5.55 6.05 6.35
271 days to less than 1

3 5.55 6.05 6.35
year
4 1 year 6.35 6.85 7.15
5 above 1 year to 599 days 6.35 6.85 7.15
6 600 days 7.05 7.55 7.85
7 601 days to 665 days 6.35 6.85 7.15
8 666 days 7.30 7.80 8.10
9 667 days to 2 years 6.35 6.85 7.15

10 6.30 6.80 7.10
years

11 6.55 7.05 7.35
years
above 5 years & upto 10

12 6.55 7.35 7.35
years
*Senior Citizen-Age 60 Year and upto 80 Year, #Super Senior Citizen- Age above 80 Year.
** The additional rate of interest applicable on domestic deposits accepted from senior citizens is not
applicable for NRO deposits.

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 The Senior citizens of age 60 years and up to 80 years shall get an additional rate of interest of 50 bps
over applicable card rates for a period up to 5years and 80bps for a period above 5 years on domestic
deposits of less than Rs. 2 Crore. In case of staff members as well as retired staff members who are
also Senior Citizens, maximum rate of interest to be allowed over applicable card rate shall be 150 bps
for a period upto 5 years and 180bps for period above 5 years.
 Further, Super Senior Citizens of age above 80 years shall get additional rate of interest of 80bps over
applicable card rate across all maturity buckets. In case of staff members as well as retired staff
members who are also Super Senior Citizens, maximum rate of interest to be allowed over applicable
card rate shall be 180 bps over applicable card rate across all maturity buckets.
 “The Calculation Of Interest On Deposits Accepted Under Different Scheme Is To Be Paid On The Basis
Of 365 Days A Year, Unless Otherwise Specified”.

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CHAPTER
Govt. Deposit Schemes 8

SOVEREIGN GOLD BOND SCHEME 2022-23
Sovereign Gold Bond is issued by the Reserve Bank of India on behalf of the Government of India.
Eligibility: Resident individuals, HUFs, Trusts, Universities and Charitable Institutions.

Denomination: denominated in multiples of gram(s) of gold with a basic unit of One gram.
Tenor: Tenor is eight years with an option of premature redemption after 5th year to be
exercised on the date on which interest is payable.
Minimum size: Minimum permissible investment will be One gram of gold.
Maximum limit: 4 Kg for individual,4 Kg for HUF and 20 Kg for trusts and similar entities per
fiscal year (April-March).
Joint holder: In case of joint holding, the investment limit of 4 Kg will be applied to the first
applicant only.
Issue price: Price of SGB will be fixed in Indian Rupees on the basis of simple average of
closing price of gold of 999 purity, published by the India Bullion and Jewellers Association
Limited (IBJA) for the last three working days of the week preceding the subscription period.
The issue price of the SGBs will be less by ₹50 per gram for the investors who subscribe
online and pay through digital mode.
Payment option: Through cash payment (upto a maximum of ₹20,000) or demand draft or
cheque or electronic banking.
Redemption price: will be in Indian Rupees based on simple average of closing price of gold
of 999 purity, of previous three working days published by IBJA Ltd.
Interest rate: fixed rate of 2.50 percent per annum payable semi-annually
Tax treatment : The interest on SGBs shall be taxable as per the provision of Income Tax
Act, 1961 (43 of 1961).
The capital gains tax arising on redemption of SGB to an individual is exempted.
Tradability: SGBs shall be eligible for trading.
Commission: one percent of the total subscription received by the receiving office.

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PUBLIC PROVIDENT FUND SCHEME
OPENING OF AN ACCOUNT
An individual can open only one PPF account in his/her own name either in post office or
in the bank.
An individual can also open one account on behalf of each minor or a person of unsound
mind of whom he is the guardian.
A Public Provident Fund account on behalf on a minor can be opened by either father or
mother. Both the parents cannot open a separate account for the same minor.
Only one PPF account can be opened in one name.
If two PPF accounts are opened by a subscriber in an individual name by mistake, the
second account will be treated as irregular account and will be closed and will not carry
any interest, or the two accounts are amalgamated into one with the approval of the
Government of India, Ministry of Finance (DEA).
Non Resident Indians are not eligible to open an account under the Public Provident Fund
Scheme.
If a resident, who subsequently becomes Non Resident Indian during the currency of the
maturity period prescribed under Public Provident Fund Scheme, may continue to
subscribe to the Fund till its maturity on a Non Repatriation Basis.
There is no bar in opening a PPF account by an illiterate subscriber.
The blind person will be treated as illiterate subscriber for this scheme.
There is no maximum limit of age for a person to open a PPF account. A person of any
age can open an account.
A Power of Attorney holder can neither open a PPF account nor operate any PPF account
on behalf of a subscriber
PPF account can not be opened in joint name.
PPF account can also be opened by IBS Retail user by using Internet banking.
DEPOSIT IN THE ACCOUNT:-
Minimum initial deposit of Rs. Five Hundred only and thereafter deposit of any sum in
multiple of Rs Fifty can be made subject to not more than Rs.One lakh Fifty thousands in
an account during a F.Y in one lump sum or in installments.
Maximum limit of Rs one lakh fifty thousand by an individual, shall be inclusive of the
deposits made in his own account and in the account opened on behalf of the minor.
Any account in which the account holder, having deposited five hundred rupees in the
initial year, fails to deposit the minimum amount in the following years, shall be treated as
discontinued.
An account treated as discontinued may be revived during its maturity period on payment
of a fee of fifty rupees along with arrears of minimum deposit of five hundred rupees for
each year of default.
NOMINATION:- A subscriber may nominate one or more persons to receive the amount
standing to his/her credit in the event of his/her death. NRIs can not be made nominees.
INTEREST: @7.10%
No interest will be paid on matured PPF account in the name of NRI/HUF.

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LOAN FACILITY: The first loan in the third financial year from the financial year in which
the account was opened.
Amount of loan: restricted to 25% of the balance including interest at the end of
the first financial year.
Loan facility in a PPF account shall be available up to the end of the 5th financial
year from the end of the year in which the initial subscription was made.
WITHDRAWAL FROM ACCOUNT:
Any time after the expiry of five years from the end of the year in which the account was
opened.
WITHDRAWAL AMOUNT: an amount not exceeding fifty per cent. of the amount that stood
to his credit at the end of the fourth year immediately preceding the year of withdrawal or at
the end of the preceding year, whichever is lower.
The facility of withdrawal may be availed only once in a year only from the accounts which
have not become discontinued.
TRANSFER OF ACCOUNT: can be transferred from one Bank to another or one Branch to
other Branch. The account standing in any Bank or Post Office can also be transferred to our
Bank and vice versa.
CLOSURE OF ACCOUNT: Any time after the expiry of fifteen years from the end of the year in
which the account was opened.
EXTENSION OF THE ACCOUNT: The account holder on the expiry of fifteen years from the
end of the year in which the account was opened, may extend his account and continue to
make deposit for a further block period of five years.
PREMATURE CLOSURE OF ACCOUNT:-
An account holder shall be allowed premature closure of his/her account on any of the
following grounds, namely:-
a. Treatment of life threatening disease of the account holder, his/her spouse or
dependent children or parents, on production of supporting documents and medical
reports confirming such disease from treating medical authority;
b. Higher education of the account holder, or dependent children on production of
documents and fee bills in confirmation of admission in a recognized institute of
higher education in India or abroad;
c. On change in residency status of the account holder on production of copy of
Passport and visa or Income tax return.
EXEMPTION UNDER INCOME TAX/ WEALTH TAX:- Contribution made to the PPF account
every year are eligible for tax Deductions under section 80C of the Income Tax Act 1961 up to
the limit of Rs.1.50 lakh per year.
Interest earned and maturity proceeds also exempted from income tax.
SUKANYA SAMRIDDHI ACCOUNT SCHEME

Opening of Account:
The account may be opened by one of the guardian in the name of a girl child, who
has not attained the age of ten years as on the date of opening of the account.
An account under this Scheme may be opened for a maximum of two girl children in
one family More than two accounts may be opened in a family if such children are

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born in the first or in the second order of birth or in both, on submission of an

affidavit by the guardian supported with birth certificates of the twins/triplets
regarding the birth of such multiple girl children in the first two orders of birth in a
family.
Deposits:
The account may be opened with a minimum initial deposit of two hundred and fifty rupees
and in multiples of fifty rupees thereafter. deposits shall be in multiples of fifty rupees subject
to the condition that a minimum of two hundred and fifty rupees shall be made as deposit in
a financial year in one account.
The total amount deposited in an account shall not exceed one lakh fifty thousand rupees in a
financial year:
Deposits can be made in the account till the completion of a period of fifteen years from the
date of opening of the account.
Premature closure of Account:
In the event of death of the account holder, the account shall be closed immediately on
application in Form-2.
No premature closure of an account shall be made before completion of five years.
Withdrawals:
Withdrawal of up to a maximum of fifty per cent of the amount in the account at the end of
the financial year preceding the year of application for withdrawal, shall be allowed for the
purpose of education of the account holder and such withdrawal shall be allowed after the
account holder attains the age of eighteen years or has passed tenth standard, whichever is
earlier.
Closure on maturity:
The account shall mature on completion of a period of twenty-one years from the date of its
opening.
The closure of the account may also be permitted before completion of twenty-one years if
the account holder on an application makes a request for such closure for the reason of
intended marriage of the account holder on ( not be less than eighteen years of age on the
date of marriage).
Tax Benefits:
Amount invested up to Rs.1.50 lakh p.a. is exempted under Sec. 80C under option I of income
tax act 1961. The amount invested, interest earned and maturity amount is tax free.
THE SENIOR CITIZENS SAVINGS SCHEME, 2004 (SCSS)
Opening of an account:
An individual fulfilling the following conditions :
who has attained the age of sixty years on the date of opening of the account;
who has attained the age of fifty-five years or more but less than sixty years, and who has
retired on superannuation or otherwise on the date of opening of an account , subject to
the condition that the account is opened by such individual within one month of the date
of receipt of the retirement benefits.

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The retired personnel of Defense Services (excluding Civilian Defense employees) shall be
eligible to open an account under this Scheme on attaining the age of fifty years subject
to the fulfillment of other specified conditions.
Both the spouses can open single account and joint accounts with each other with the
maximum deposit of up to Rupees Fifteen lakh in each account provided both are
individually eligible to open the account.
Minimum deposit of one thousand rupees or any sum in multiples of one thousand
rupees not exceeding fifteen lakh rupees.
Provided that the deposits in the account shall be restricted to the retirement benefits
received, or fifteen lakh rupees, whichever is lower.
There shall be only one deposit in the account
Mode of deposit : The deposit under these rules may be made:
(i) in cash, if the amount of deposit is up to rupees one lakh.
(ii) by cheque or demand draft drawn in favour of the depositor
(iii) by any electronic mode
Nomination:- depositor may nominate a person or persons who, in the event of death of the
depositor, shall be entitled to payment due on the account.
Nomination facility shall be available in the case of joint account also. However, in such case,
the joint holder will be the first person entitled to receive the amount payable in the event of
death of the depositor and the nominee’s claim shall arise only after the death of both the
depositor and the joint holder.
Closure of account:
The deposit shall be paid on or after the expiry of five years or after the expiry of eight years
where account was extended from the date of the opening of the account.
Premature closure of account :
The account holder may withdraw the deposit and close the account subject to the following
conditions, namely:-
(i) In case, the account is closed before one year after the date of opening of account, interest
paid on the deposit in the account shall be recovered from the deposit and the balance shall
be paid to the account holder.
(ii) In case the account is closed after the expiry of one year but before the expiry of two
years from the date of its opening, an amount equal to one and a half per cent of the deposit
shall be deducted and the balance shall be paid to the account holder
(iii) In case the account is closed on or after the expiry of two years from the date of its
opening, an amount equal to one per cent of the deposit shall be deducted and the balance
shall be paid to the account holder.
Extension after maturity:
The account holder may extend the account for a further period of three years by making an
application in Form-4 within a period of one year from the date of maturity.
Extension of an account under the scheme shall be available only once.
Provision of Income Tax and TDS:
Investment in SCSS qualifies for deduction under Section 80C of the Income-tax (I-T) Act.
However, this tax benefit is under the overall current ceiling of Rs. 1.5 lakh per annum fixed for

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all investments under Section 80C. Section 80C benefit is available in the financial year in
which the deposit is made in SCSS.
Loan against Deposits pledging the deposit / account under the SCSS, 2004 for obtaining
loans, has not been permitted.

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CHAPTER
Digital Products 9
New updates as on 25.12.2022
INTRODUCTION OF BANKING SERVICES THROUGH WHATSAPP IN HINDI LANGUAGE (now English and
Hindi, two language options available.) DBTD 94/2022 dated 20.12.2022.
ONBOARDING FOR PNB ONE USING AADHAAR OTP DBTD 92/2022 dated 17.12.2022
o Currently, Self-Registration for PNB One can be done using below mentioned methods:
1. Using Debit Card
2. Without Debit Card (through security questions)
3. “Aadhaar OTP” as additional authentication medium for Self Registration in PNB One
and IBS.
Apart from Self Registration, Aadhaar OTP authentication can also be used for below
mentioned functionalities:
1. Enable User (Pre login): Existing feature to reset password has been renamed to
enable user by authenticating the request using debit card or Aadhaar OTP.
2. Set/Reset TPIN (Post login): Earlier user was able to set/reset TPIN by authenticating
using debit card or IBS transaction password. Now, user has one more way to set/reset
TPIN using Aadhaar OTP authentication.
3. Set Limits (Post login): Using set limits option, user can enhance limit of transactions
per day to maximum limit allowed through channel in a day.
o Note: Sr. Citizen can only register for MBS (for both MBS & IBS Age – 18 to 60).
UPI TRANSACTION LIMITS DBTD 91/2022 dated 14.12.2022
Transaction Category Transaction Type Transaction Limits

(Amount in Rs.)
P2P/P2M Collect
P2M Non Verified Offline ‘Share Intent link & pay’ 2,000
‘QR share & pay’
P2P/P2PM Pay
P2P Confirm collect 1,00,000
P2M All
P2M# Verified Specific Categories
Capital Markets*
All 2,00,000
Collections**
Insurance
Foreign Inward Remittance (FIR)

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Preapproved Disbursement***
Initial Public Offering (IPO)
G Sec through RBI Retail Direct All 5,00,000
Scheme (RDS)
*Capital Markets includes AMC, Broking, Mutual Funds, etc.
** Collections include B2B collections, Credit card payments, Loan re-payments,EMI collections etc.
*** Excluding cashback MCC -5969
# Merchant added to “Verified Merchant” list by acquiring banks
MCC- Merchant Category Code
Max. no. of virtual Payment address(VPA) per Payment Service Provider(PSP) – 3
Restrictions on UPI transactions for both new users and existing users:
Txn Type Send Money/ Collect Request Acceptance

User P2P P2M or P2PM
New User User can transact up to Rs. 5000 per day for first day after 1 st successful transaction
and including 1st transaction.
Amount Limit is to be taken together for Send Money and CollectRequest Acceptance.
Existing User can make 10 transactions per day through his No Limit
User account linked to his registered mobile number
These ten transactions limit per account include both

Send Money and Collect Request Acceptance
transaction types cumulatively.
Txn Type Collect Request Initiation
User P2P P2M or P2PM

New User User can initiate 5 collect requests through all his NA
accounts linked to hisregistered mobile number
/ Existing
per day
User
User categories mentioned above:

 P2P: Person to Person [For individual fund transfers]
 P2M: Person to Merchant [For Merchant Payment]
 P2PM: Small merchants with an inward transaction less or equal to Rs. 1 Lac
per month.
Modes of operation allowed in UPI, BHIM & USSD are as under:
Mode Of Operation Description
ANY Any One Or Survivor

E/S Either Or Survivor
PROP Proprietor

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SELF Self
Constitution codes allowed in UPI, BHIM & USSD are as under:
Constitution Code Description

001 Individual
002 Joint
011 Proprietorship
FUNCTIONALITY OF FUND TRANSFER THROUGH IMPS IN CORPORATE INTERNET BANKING

(refer DBTD Cir. 90/2022 dated 14.12.2022)
Process to transfer money through “IMPS using IFSC & Account Number” in Corporate Internet
Banking is as under:
Login to Corporate Internet Banking

Click on ‘Transactions’
Select ‘IMPS using IFSC’
Select the ‘Debit account’ & select the ‘Beneficiary’
Validate beneficiary account number by clicking ‘Validate Account Number’
Enter the amount and authenticate the transaction using Transaction Password and OTP
Further, following two additional functionalities have been introduced in Corporate Internet
Banking:
Check Status of IMPS transaction- It will enable customers to fetch the latest status of the
transactions with suspect status.
Name Validation of Beneficiary - It will enable customers to validate the beneficiary name
on the basis of IFSC Code + Account Number.
The maximum amount that can be transferred per transaction is Rs.5,00,000/-.
MODIFICATION IN USER EXPIRY PERIOD AND SESSION EXPIRY PERIOD IN INTERNET BANKING
AND MOBILE BANKING (refer DBTD Cir. 89/2022 dated 14.12.2022)
APPLICATION USER EXPIRY PERIOD SESSION EXPIRY PERIOD
INTERNET BANKING (RETAIL/ CORPORATE)
360 Days 5 MINUTES
MOBILE BANKING
INSTANT FUND TRANSFER WITHOUT ADDING BENEFICIARY IN RETAIL INTERNET BANKING

o The features of this facility in Retail Internet Banking are as under
1. Fund transfer without adding beneficiary.
2. Available for both ‘Within Bank’ and ‘Other Bank' transfers.
3. ‘Other Bank’ fund transfers are instant using IMPS.
4. Maximum limit of ₹10,000/- per transaction.
5. Maximum 3 transactions per day using Quick Transfer.

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6. Option to save payee as a Beneficiary for future transactions.
UPI registration Now UPI facility is also available on accounts of the following schemes.
Scheme Code Description
ODDEP Overdraft against Bank's own deposit
CASAM PNB Samridhi Current Account
CAVIK PNB Vikas Current Account
SBBST Saving Fund Best Customer
SBWSL Saving Fund Without Check Book
CAPOS Current Account – POS(Point of Sale)
SCAN & PAY USING QR CODE THROUGH PNB ONE-MODIFICATIONS (Refer DBTD
CIRCULAR NO 80/2022)
The process of payment using QR code through PNB One is as follows:
Login to PNB One.
Click on the option Scan & Pay (Camera permission must be granted)
Scan the QR code to pay.
On the next screen , the user has to select the debit account number and enter the amount to be
transferred.
Transaction has to be authenticated using TPIN for payment up to Rs.5000 and TPIN and OTP for
payment above Rs.5000 .
Enhanced security for new users in Retail IBS and PNB DBTD 81/2022 dated 25.11.2022
1) ₹10,000/- for the first transaction : The maximum amount for the first financial transaction after
activation of the transaction in the channel has been capped at ₹10,000/-
2) 24 hours cooling period after first transaction: After the first financial transaction, the next
financial transaction can be initiated only after the customer has completed a cooling period of
24 hours.
Restrictions have also been placed on scheduling the first transaction to a future date.
The following types of transactions are exempted from the above rules :
I. Transfer to your PPF account
II. Transfer to your own Sukanya Samriddhi Account
III. Transfer to own savings / current / overdraft / loan accounts / credit cards
IV. buy sovereign gold bonds
V. ASBA
VI. Opening of Fixed Deposit (FD / RD) Accounts
VII. etc on government sites integrated with PNB .

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The following scheme codes have been added to

PNB One Registration without Debit Card -
Conditions required for PNB One
registration without debit card
Sr scheme mention of the scheme
Mobile number has not been
no. code
changed in the last 3 months
1 SBGEN SAVINGS FUND-GENERAL
(except for new subscriber)
2 SBSAL SAVINGS FUND-SALARY
Customer should not have
3 SBVID SAVINGS FUND-VIDYARTHI SCHEME
registered on IBS
4 SBSTF SAVINGS FUND-STAFF
Age Limit 1860
5 SBSPT SAVINGS FUND- PLATINUM SALARY
6 SBSPR At least one debit transaction in
SAVINGS FUND- PREMIUM SALARY
the last 6 months (Except new
7 SBSNR SAVINGS FUND- SILVER SALARY
8 SBSGR SAVINGS SALARY- gold SALARY Customer)
9 SPPPS Prudent SWEEP [FFD]
10 SBSPS pnb prudent SWEEP [STF] Step-1
11 SBSSS SB-PNBSHIKSHAK SAMMANI Download PNB ONE & Choose
12 SBSSO SB-PNB shikshak SAMMAN-OD a New Customer
13 SBASG SAVINGS-AUTO SWEEP G DEP Step-2
14 SBPRM SAVINGS FUND PREMIUM CUST
Enter savings account number,
15 SBARO SAVIND FUND-AROGYA
16 SBDPR SF RELATIVE DEFENCE
pan or any other OVD and
17 SBTWN SAVINGS FUND TWIN DOB
18 SBSUR SAVINGS fund Suraksha
19 SBPWR pnb POWER saving NO SWEEP Step-3
20 SBYUV pnb Youth SF account Enter OTP, enter answers to 2
21 SBDPO SB-PNB RAKSHA KARMI-OD
questions out of 4 questions.
22 SBPRT SAVINGS FUND PREMIUM PRATAM
23 SBDPS
Step-4
PNB RAKSHAK SCHEME
24 SBLIP SB-FAMILY PROTECTION ACCT Set login and transaction
25 SBBST SAVINGS FUND BEST CUSTOMER password (disabled state) and
26 SBSLT PNB SAVING SELECT complete the SIM binding
27 SBBDA SAVING FUND BASIC DEP A/C process.
28 SBPPI PRUD SWEEP-INSTITUTION
29 SBPWS PNB POWER SAVING-WD SWEEP
Step-5
30 SBCSP SAVINGS FUND CORP SAL PACKAGE
Only view facility available for up to
31 SBTFS SB-TOTAL FREEDOM SALARY
72 hours
Step-6
After 72 hours, the transaction can
be turned on through OTP.
(Refer DBTD CIRCULAR NO. 71 / 2022)
No. of Amount (per
transactio day)
n (per
day)
Upto 48 1 10000/-
hours
After 48 Unlimited 25000/-, 10000
hours (per Tran)

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facility using IFSC and account number through PNB One
Enter
Select Amount Authentic
Login Select ate
1 2 3 4 5 6
&
Click on IMPS
to PNB Quick Details through
Transfer throug TPIN and
One Transfer Viz. A/c
h IFSCI no. & OTP
IFSC
3 transactions per day subject to a maximum limit of ₹10000 per transaction.
(Refer DBTD CIRCULAR NO. 68/ 2022)
WHATSAPP BANKING SERVICES
Non Financial Services Informative Services Scan QR code for start

WhatsApp Banking
• Balance Inquiry • open Account online
• Last 5 Transactions • Inquire about bank's product.
• Request cheque book • NRI Corner
• Stop cheque • Current offers
• Locate (ATM,BNA,PUM,Branch)
• Download Various Bank forms,
demo videos, user guides
Steps to start WhatsApp feature:
Save 9264092640 in mobile or scan the above given QR code
WhatsApp to PNB "Hi, Hello etc." Send to start the conversation.
Enter OTP received on Mobile
Opt-in for receiving important updates on WhatsApp by Punjab National Bank
Select the relevant options and start using PNB's WhatsApp Banking Services
Replacement of Transaction Password with Transaction PIN (TPIN) for PNB One
TPIN (4-digit transaction PIN) can be set/reset by following options:
The system will prompt the option to the new user at the time of registration.
Old users can set or reset TPIN as follows My Profile -> Set/Reset TPIN Menu. Below mentioned
2 methods are available to authorize TPIN generation request:
o From Debit card details
o From Transaction Password
Note: If TPIN is not generated for the old user, the system will prompt the user to set the TPIN while
doing the transaction.

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DIGITAL ONE STOP TRACKER (DOST), is portal for DMO (Digital Marketing officers), a group of specialized
officers to promote banks products and spread awareness of Digitals Channels. A portal for digital
marketing executives to promote the bank's products and spread awareness through digital channels.
SINGLE BENEFICIARY FOR ALL PAYMENT CHANNELS IN CORPORATE INTERNET BANKING:

Earlier , for online fund transfer , the customer had to add beneficiary separately for
RTGS and NEFT. But now , Single Beneficiary facility has been introduced for both the
payment channels ( RTGS/NEFT) in Corporate Net Banking . The process for adding
another bank beneficiary will be as follows :
Transactions Manage Beneficiary Add other Bank Payee
New features in PNB ONE – SCAN & PAY AND UPI PAYMENT using IFSC & ACCOUNT
NUMBER
Scan & Pay IFSC & ACCOUNT NUMBER
The transaction • Login to PNB One • The Navigation is as under:

limit per day for • Click on Scan & Pay option (Camera • UPI-> Send Money -> Pay by Account
the above mode of permission must be allowed) and IFSC
transaction is Rs. • Scan the QR code to pay
• Select the debit account number and
1,00,000/-
enter the amount to be transferred
• Transaction has to be authenticated
using TPIN and OTP
(Refer DBTD CIRCULAR NO. 59/2022)
Online self-registration of SOLE PROPRIETOR in RETAIL INTERNET BANKING & PNB ONE
Retail Internet & Banking and PNB One facilities have been extended to the Proprietorship .
Prerequisites for self-onboarding:
Active operative account
Mobile number should be registered with bank
Active Debit Card
KYC compliant account
Option to transfer SOL through INTERNET BANKING & PNB ONE:

This facility is available on savings and deposit accounts ,
Schedule transaction and SIM should not be there.
Change Retail internet Banking PNB ONE

Home
branch
path Login>> Others Services>> Change Login>> Services>> Other >> Change Home
Home Branch. Branch.
1. Click on "Change Home Branch ". 1. Click on " Change Home Branch ".
2. Enter account number. 2. Enter account number.
3. current SOL ID and branch address will be 3. current SOL ID and branch address will be
displayed. displayed.

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4. Enter the SOL ID of the branch to which the 4. Enter the SOL ID of the branch to which the
account number is to be transferred. account number is to be transferred.
5. desired branch in district is also given. , 5. Also given the option to search the desired
6. selecting the radio button and click on branch in the district. On selecting the target
"Select". SOL ID , click " Continue" to proceed further .
7. Click "Continue" to proceed. 6. pre-confirmation screen will appear showing
8. “Transaction Password" and click on "Submit". the account number , target SOL ID and target
branch address. If all the details are correct ,
click on submit.
7. Enter to complete the process
8. Click on "Transaction Password" and
"Confirm".
Registration of E-MAIL ID for TRANSACTIONAL ALERTS on EMAIL:
Register through Internet Banking Register through Branch:

and Mobile Banking Registration can be done
through Alerts Menu
For registration visit IBS/PNB One Services written request from the customer
1) Other Services Service Request &

Menu Option Alert for registration, a
Tracking Service  Request  New
verification link will be sent to the
Request  Manage Mail Updates &
registered e-mail-id of the customer
Alerts
2) Personal Settings  Personal details After successful verification by the

and preferences  View Personal Details customer, the e-mail ID will be updated
 Manage Email ID Updates & Alerts
Navigation to PNB One : Services  Other

 Manage email updates and alerts

Allowing issuance of DEBIT / PRE PAID CARDS, DUPLICATE OR ADD-ON CARDS to the
customers through any Branch:
Requirement: The branch will capture the Aadhaar number from the customer and do e-
KYC verification (Aadhaar Authentication) through the Aadhaar authentication portal of
the bank. A copy of the form printed from the above portal is to be attached with the
Debit Card application form after obtaining the signature of the customer.
BULK UPLOAD IN CORPORATE INTERNET BANKING - introduction of OTP as second factor

authentication :

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71
As per the revised process of bulk upload , the maker will

upload the file and authorize the request using transaction
password and OTP.
The checker will again authorize the bulk upload request using
the transaction password and OTP.
(Refer DBTD CIRCULAR NO. 30/2022) Process Flow of “Card less
Cash Withdrawal” Process
CASH @ PNB - CARDLESS CASH WITHDRAWAL : at Internet Banking
Card-less Cash Withdrawal is a service which enables customer to withdraw /Mobile banking:
cash at PNB ATMs without holding any physical or virtual card. Card - less
a) Log in to IBS or PNBONE.
cash withdrawal is a service that enables the customer to withdraw cash from
PNB ATMs without any physical or virtual card . b) Click on the "Card-less cash
The Card-less Cash Withdrawal facility is available to- withdrawal" option
Registered customers for Internet Banking and PNB One.
Maintaining Debit Card eligible account(s) at any bank branch. Internet Banking (Value
Added Service >> Card
Checks & Validations:
Related Services >> Card-less
o Customer sets 4 digit TPIN each time .
Cash Withdrawal)
o Maximum amount limit per account under Cardless Cash
Withdrawal is Rs. 10000 in a day . This limit is in addition to Mobile Banking (Debit Card
the cash withdrawal limit available under debit cards . >> Card-less Cash
o Maximum 5 transactions per account in a day. Withdrawal)
o The minimum amount for cardless cash withdrawal is Rs.
c) Select "Account Number" and
1000.
enter "Amount"
o Transaction Reference Number And TPINs are only valid for
2 hours. d) Set a four-digit TPIN
o Transaction Reference Number And the combination of (temporary PIN)
TPIN can be used only once.
e) Authenticate by way of TPIN
o only through PNB ATMs 24 x 7 x 365 .
and OTP
(Refer DBTD CIRCULAR NO. 27/2022
f) On successful verification, the
12- random reference number
PRE APPROVED PERSONAL LOAN TO EXISTING CUSTOMER will be issued and distributed to
(CENTRAL GOVT./ STATE GOVT./ PSU EMPLOYEES/ PVT. EMPLOYEES) the registered mobile number.
- PAPL
Process at PNB-ATM/BNA:
eligibility Government employees or government a) Click on the Cardless cash

undertaking employees / private employees withdrawal option at ATM/BNA.
whose salary account is maintained with us. b) " Enter the 12-digit reference
10 months out of the last 12 months is credited to number".
the salary account of the subscriber. Credit is c) Enter a 4-digit TIPIN.
mandatory for any two months out of the last d) Press the submit button.
three months. Apart from this , the salary of the e) On verification of the
previous month should also be compulsorily above details, cash will be
deposited in the account .
distributed.
MINIMUM QAB No QAB required up to 5 lakh loan, for loan above 5
lakh QAB 10000/- (up to 4 quarters)
Maximum 50% of last 12 months salary ; Minimum take home
Permissible deduction salary 15000/- (in metro/urban areas) , 10000/- (in
semi-urban and rural areas)
Loan 12 months, Avg. of salary deposited in 10 months . 10
times ; Minimum - 25000 / - Maximum - 8.00 lakhs (in

Jaipur
72
case of government employees) , 5 lakhs for private

employees.
repayment 60 months
E -Signing e-signing & e - stamping waived (OTP based) on loans
up to Rs.4 lakh ; E-Signing & E - Stamping Mandatory
(Aadhaar OTP Based) above 4 Lakhs up to 8 Lakhs .
How to apply PNB One , Internet Banking to PAPL ,
https://installoans.pnbindia.in and Bank's
corporate website pnbindia . in
PNB One ( PNB ONE)
This application is available for both Android users at Play Store and for iOS users at App Store.
Platform Minimum Version Compatible Android 5.1 , iOS 8 . Eligibility:

 KYC compliant account (001 or 002)
 Mobile registered
Charges through PNB
 E or S or F or S or anyone or S
One under IMPS:
 sole proprietorship entity also eligible
 Up to Rs 1000 :
Zero
 1001 to 1 lakh : 5 +
GST More than
 1 lakh : 10 + GST KCC Digital Renewal: KCC loans up
to Rs 1.60 lakh.
Available facilities and features:
PAPL ( Pre-approved Personal Loan)

PQCC (Pre-Qualified Credit Card)
interactive interface
Accounts (Savings , Current , Deposit , Loan , OD ,
credit card etc.)
Transfer Fund –
Regular transfers: “ Self ” , “ Within ” and “Others ” .
Instant Transfer :
o IMPS using MMID,
o IMPS USING IFSC AND ACCOUNT NUMBER,
o Quick Transfer (without adding sender's
name)
Indo – Nepal Transfer
Safe and secure :
SIM binding, transaction approved with OTP and
TPIN
Login possible with MPIN or fingerprint
Manage Debit Card / Credit Card
available in 12 languages
Link PPF , Sukanya and Demat Account
Debit Card On/Off

Jaipur
73
Positive Pay System (User can update 50000/- and above check detail like check number , date in PNB
One.)
Virtual Debit Card :
E-commerce website up to 60000/- per day
joining and AMC charges.
Online Overdraft Facility (e-OD) against FDs opened online (e-FD) / opened through branches
pnb one limits
Sl.No. transaction Transaction Transaction

No. Maximum Limit Maximum Limit
(One Time) (in a day)
1 Overall limit Rs. 10 Lakh
2 IMPS 5 Lac 10 Lac
Quick ( Adhoc) transfer
3 (without adding beneficiary in 10000 10000
PNB )/ Transfer to Contact
4 NEFT Transaction 5 Lac 10 Lac
5 RTGS transaction 10 Lac 10 Lac
6 Fixed Recurring Deposit 99,99,999 99,99,999
7 UPI Transaction 1 Lac 1 Lac
8 Mobile/DTH Recharge 50000 50000
9 Bill Payments 50000 50000
PIHU-PNB’s Instant Help for yoU- bank’s own chat-bot.
chat -bot is a feature that facilitates conversation (or chat) with a user via text .
PIHU – Internet Banking and will be made available on the pre-login page of PNB One. Pihu will
currently answer customer queries ( FAQs ) related to the bank's digital products , retail internet banking ,
mobile banking and debit cards.
Query solution portal with better Online Overdraft Facility (e-OD) against FDs opened online
customer service experience (e-FD):
To a large number of customers / E-Fixed Deposit - residual period of upto 3 years.
non-PNB customers in a cost- Tax Saver Scheme and Capital Gain Scheme and FD which
effective manner 24 x 7 availability is already mortgaged are not eligible.
to address frequently asked Loan amount – 25000 to 5 crore in SUGAM FD and 1 crore
below in other FD schemes.
questions .
Online Overdraft Facility (e-OD) against FDs opened through
Branches:
Single name is eligible tax saver scheme and capital
gain scheme and FDI which is already mortgaged is
not eligible.
Loan amount – 25000 to 5 lakh.
3-month-old user and one transaction on PNB One in
the last 3 months.
The facility is available from 6 am to 10 pm

Jaipur
74
Retail Internet Banking Services
Financial Services Non-financial Services Eligibility:

 KYC compliant account
• Fund Transfer - 24X7, NEFT / RTGS, Indo- • Account details - statement (001 or 002)
Nepal, LRS, Intra Bank Fund) • Cheque related facilities - stop payment,  Mobile registered
• Deposits - Online RD/FD, Invest Mutual Funds, check book status, PNB security check
PPF & SSA, Modified Term Deposit, Premature authentication  retail entity E or S or F
Closure of FD. • Debit Card related facilities - Hotlisting, or S or anyone or S
• Payments- _ Set/Reset Debit Card PIN, Debit Card On/Off  Sole-Proprietorship
• Overdraft - against FD / e-FD • Other Value Added Services- HLOD, 15G, Entity also eligible
Change Home Branch, ASBA, TDS Details, Aadhaar,
PAN, GST Registration, Income Tax Filing, Interest  NRI also eligible
Certificate, PMSBY, PMJJBY, APY, SGB etc.
For retail customer need to fill PNB 1063 form and for corporate customer need to fill PNB 1212
form.
Website - www.pnbibanking.in
The registration for Retail Internet Bank can be done either online or offline. Password can be called
from CBS menu ADCREQ in the branch. While Corporate Net Banking can be linked to Relationship
Manager only from Branch.
Online Resetting of password(s) for Retail Internet Banking for NRI Customers (not having Debit Card or the Debit
Card is Inactive) . ,
If
already In this
OTP will registere way NRI
forgot customer
Customer come on d then 2
passwor
has to enter mobile & 4 out of 7 can
1 d on net
banking
login
2 userid and
DOB or
3 customer has
to enter *
security
question
5 initiate
the facility
of view or
PAN his/her s have to View &
page
account be Transactio
answere n
d
* If the customer is not already registered, then after setting 7 questions, the customer will not require to enter
the userid and DOB or PAN . In this way NRI customer can initiate the facility of view or View & Transaction ,
IBS Limit
Transaction Maximum Transaction Maximum

Transaction Transaction limit per day
Limit (One Time) Limit ( per day)
the Maximum
minimum
Overall
15 lakh
transaction limit
NEFT Rs.1 15 lakh 5 lakh
RTGS 2 lakh 15 lakh 10 lakh
IMPS Rs. 1 15 lakh 5 lakh As per limits setsby
upi Rs.1 15 lakh 1 lakh customers
Within bank Rs. 1 15 lakh 15 lakh

Jaipur
75
E-com/Shopping Rs. 1 15 lakh 15 lakh

self Rs. 1 15 lakh 15 lakh
* One transaction under LRS 10000 USD subject to a maximum of 100000 USD in a year, 2 transactions in a
month.
Corporate Internet Banking
Eligibility:
Facilities:
o In addition to KYC
 Fund transfer and beneficiary management in own accounts/other accounts
compliant account (001
(RTGS/NEFT) bulk upload facility to one or more accounts of PNB/non-PNB utility bill
or 002) (Limited
payment services.
Companies, Partnerships,
 Registration of new users with view only & view & transaction facility for operation
HUFs, Societies, Trusts,
of accounts.
Associations)
 Delegating rights to users for different types of transactions. Set daily overall limits
o Mobile Registered
and transaction type limits for C-users.
o E or S or F or S or
 Setting workflow rules for different transactions i.e. creator or checker or single user.
Anyone or S
 Add/modify/delete beneficiaries as per your requirement PNB Shield has been
o Sole Proprietorship Entity
included for corporate users.
also eligible
o NRIs also eligible
PNB Verify
• Retail Internet Banking users.

• Transactions will be authenticated using the app ( PNB Verify) instead of using SMS based OTP as the
second factor . SMS is valid for 3 minutes.
This app can authorize all the financial Below are some non-financial transactions that
transactions mentioned below and some non- will still be authenticated through OTP.
financial transactions: Generate debit card pin Green PIN
• Enable transaction password • Forgot Password
• Change account access • Forgot user id
• Change Limits • Disable internet Banking
• Change image/phrase • Register for Mobile banking
• Confirm beneficiary • Reset password for Mobile banking
• CNP (Card not present transactions through • Mobile banking user blocking
Debit Card) • Enroll for challenge question
Process Flow for Activating PNB Verify in Internet Activation Flow - One Time activation of REL-ID
Banking
• Download and install PNB verify app.
Enrolment - Self registration flow
• Enter customer ID. An activation code will be given
• On post-login, user personal settings> Enroll for
on the mobile number, authenticate using the
PNB Verification The user selects the option of
activation code received on the registered mobile
enrolling for pnb verification solution and confirms
number.
the request.
• Set pnb verifie password (in alphanumeric) or login
• On enrolment of verification system, an SMS will be
pattern or biometric can be enrolled.
given to the user registered mobile number with a
link to install pnb verify app on the user's device.
• The user installs the app on the device and logs
into the REL ID application using the IB user ID and
76
follows a one-time activation process to activate
LKMC, HO their RELID. Verify using PNB Verify
Staff App.
Training Centre
Jaipur
Debit Card
Charges on withdrawal of money from RuPay Card

Eligibility:
other bank's ATMs:
 Savings, Current Account  Metro (Mumbai, New Delhi, Chennai, visa card
 E or S or F or S or Anyone or S Kolkata, Bengaluru and Hyderabad) 3
 10 years of age or more free. master card
 One Primary Card Two Add on  5 financial and non-financial free in
Possible (without AMC) non-metro.
 21/- (+GST) on financial transaction and
 Form 1068-R Non-personalized Do you know: A debit
Rs 10/- (+GST) on non-financial
 Restricted in cash credit/OD card can also be
transaction.
accounts issued to an illiterate,
 3/5 free transaction from PNB ATM
 Can be issued from all branches blind or disabled
followed by Rs 10/- per transaction
Person.
(GST extra).
Debit card type POS/ E- accident lounge

Purpose ATM
Use Commerc insuranc facility other facilities
limit
e Limit e cover
Rupay Classic Debit domestic Not
Classic Debit cards 25,000/- 60,000/-
Card only available
Rupay Platinum Platinum Debit domestic 2 / QTR
1 Lac 3 Lac 2 Lac
Debit Card cards only (domestic)
Rupay NCMC Classic Dual Domestic
25,000/- 60,000/- Not available Individual
Classic Debit Card Interface Debit Card Only
transaction up to
Rupay NCMC Platinum Dual
Rs. 5000/- allowed
Platinum Interface Domestic &
1 Lac 3 Lac 2 lakh without PIN at NFC
International Debit International Debit International
2 / QTR enabled POS
Card Card
(domestic) Terminals with Rs.
RuPay NCMC Platinum Dual
Domestic 5000/- as daily
Platinum Domestic Interface domestic 1 Lac 3 Lac 2 lakh
Only overall limit.
Debit Card Debit Card
RuPay Rakshak
Classic Debit Card
Classic Debit Card Domestic &
for Defense 25,000/- 1,50,000/- Not Available
for below officer International
Personnel
Rank Can be used at all
RuPay Rakshak POS and E Comm.
Platinum Debit Twice /
Platinum Debit Domestic &
Card for Defense 1 Lac 4,00,000/- 2 lakh QTR
Card for Officers International
Personnel’s (domestic)
Ranks
Domestic- 2
RuPay Select Debit Domestic & /QTR, Spa Session Health
Wellness Debit Card 1.50 Lac 5 Lac 10 Lakh
Card International Internationa Checkup*
l- 2/QTR
Contactless upto
RuPay Kisan Debit Domestic
For KCC customers 25,000/- 60,000/- Not available 5000 per
Card Only
transaction/day
VISA Classic Debit Classic Contactless Domestic &
25,000/- 60,000/- Not available
Card Debit Card International
Contactless upto
VISA Gold Debit Gold Contactless Domestic &
1 Lac 3 Lac Not available 5000 per
Card Debit Card International
transaction/per
Signature
VISA Signature Domestic & Not day
Contactless Debit 1.50 Lac 5 Lac Available
Debit Card International available
Card
Master Classic Domestic POS and EComm
Classic Debit Card 25,000/- 60,000/- Not available
Debit Card only (doemstic)
Master Debit Card for Domestic & POS and EComm
1 Lac 3 Lac Not available
International Debit international usage International (Domestic+

Jaipur
77
Card international)
Master Platinum Domestic Not
Platinum Debit Card 1 Lac 3 Lac Once/QTR
Debit Card only available
Can be used for
Personalized Card fo
Master Business Domestic POS and E Comm
Current Account 1 Lac 3 Lac Not available
Card Only
holder
Card for PMJDY Domestic 1-2 Lakh Not
Rupay PMJDY 25,000/- 60,000/-
Customers Only available
Card for MUDRA Domestic Not available
Rupay Mudra Card 25,000/- 60,000/-
Customers Only
Specially for Punjab Not available
Domestic
Rupay Pungrain area for Grain 25,000/- 60,000/-
Only
merchants
* One Complementary Spa Session/ Year from mentioned Spa Partners: O2 Spa, Four Fountains, Aroma Thai, Kairali
Complementary Health Checkup once / year from mentioned Partners: Thyrocare, SRL Diagnostics*
*limit revised for platinum, select, Gold refer RLBD (Debit Card) CIRCULAR NO. 12/2022
Cash @ POS: Transaction limit up to Rs. 2,000 per transaction within a total monthly
withdrawal limit of Rs.10,000 has been modified .
Debit card can be issued at branch, PNB Set the Green PIN (Pin of the debit card)
One, IBS, contact centre, SMS 3 accounts can be through:
(DEBCARD<space> account number, linked to one debit
5607040 and 9264092640). card, all accounts • PNB ATM
IBS/PNB One
available from PNB
OTP can be issued from DCPIN<space>card • IVR
number. ATM withdrawal
• On the bank's website (pnbindia.in)
possible.
o Debit card can be activated  The debit can be blocked or hotlisted as

follows-
from: Internet Banking, PNB
 Toll free number – 18001802222 or
One, PNB ATM, IVR (Interactive
18001032222
Voice Response)  CRM / IVRS 5607040 by sms (HOT Debit Card
Number) at branch or
 IBS / IBS/ IBS.
 PNB One
Handling of undelivered Debit Cards
Time - lIne
SMS will be sent 31st Day 55th Day Final 60th day debit
when run DCARD- Reminder SMS Reminder SMS card will be
Z by branch deactivate
PNB One to V irtual Debit Card : For this you can activate it by going to “Debit Card>> Virtual Debit
Card”. This card is only for E-Commerce is for transaction . Transactions up to a maximum of 60000/- can
be done in a day. There is no AMC & issue charge.
mandate facility on RuPay Debit cards and Prepaid cards :

Jaipur
78
Cardholders are required to register for SI facility at merchant sites (one time activity). Modification
of registered SI and closure of a particular SI transaction or the entire chain are also permitted.
SI registration and first SI transaction are allowed with OTP. Subsequent recurring payments (up to
Rs.5000/- ) will be allowed without OTP. OTP also to close SI would be required.
The functionality will be made available to merchants currently on-boarded by NPCI and merchants
on-board in future.
DCMS (Debit Card Management System) Branch Portal:

branch inquiry For convenience, change the status of the card (Blocked / Unblocked / Hotlisting).
An additional interface to perform card related operations as requested by customers who are not
able to do so themselves .
User will be allowed to perform activities in DCMS branch portal only on the card related to their
respective SOL except CARD_Status block.
Menu Option for Debit Card

Purpose cbs menu
Issuance of Debit Card DCARD
For inventory management of debit cards DCARDINS
To extract account details from debit card HCDM
PMJDY Duplicate Card Pin PINREQ
get debit card hotlist HOTLIST
Debit Card Reports CARDREP
Issued & AMC on Debit Cards

Debit Card Issuance AMC
charges
Rupay NCMC Classic Debit Card Nil 150
RuPay NCMC Platinum Debit Card Nil 250* (w.e.f. 16-11-2021).
Rupay International Platinum Debit Card Nil 250* (w.e.f 16-11-2021).
RuPay Select Debit Card 250 500* (w.e.f 16-11-2021).
RuPay JCB International Platinum Card Nil 250* (w.e.f 16-11-2021).
Rupay Classic Kisan Card Nil Nil
RuPay PMJDY Nil Nil
RuPay Pungrain Debit Card Nil Nil
RuPay Mudra Card Nil Nil
VISA Classic Nil 150
VISA Gold 250 150
VISA Signature 500 200
Master Classic Debit Card Nil 150
Master Platinum Debit Card 250 150
Master International Card 250 150
Master Business Card 250 150
, For Debit cards Issued before to 16/11/2021, previous AMC charges Rs. 150)Shall prevail

Jaipur
79
Credit Card
Rupee (Individual) Visa (Individual) corporate

PNB RuPay Platinum PNB Classic PNB Corporate Gold with Individual
liability
PNB RuPay Select PNB Gold PNB Corporate Gold with Corporate
liability
PNB Rakshak RuPay Platinum PNB Platinum/PNB Wave & pay
PNB Rakshak RuPay Select PNB Signature for elite/super premium
segment of customers
PNB Milleninal Credit Card
Minimum Income Requirement: Eligibility:

Type of For VISA Classic For VISA For VISA For VISA
Customer & RuPay Gold Platinum, Rupay Signature Age: 21-70 (Minimum 18 ADD-on
Platinum Select & PNB and against FD, not maximum)
Millennial Must be literate.
PNB 2,50,000 3,50,000 5,00,000 7,50,000 PAN and email ID required.
Customers Income proof required (other than
Non-PNB 3,50,000 3,50,000 5,00,000 7,50,000 add-on and against FD)
Customers
Visa Credit Card

Card Variant Limits (Rs.) Cash Withdrawal
limit Application Form
VISA Classic 10,000/- to 100,000/- 20% of card limit
Individual – 1151A
VISA Gold 50,000/- to 500,000/- 20% of card limit
Corporate Gold with Individual
VISA Gold (specific 500,000/- to 10,00,000/- 20% of card limit
recommendation of BM/CH/ZM liability – 1204
VISA Platinum , Wave & pay 50,000/- to 10,00,000/- 20% of card limit Corporate Gold with Corporate
VISA Signature 1,25,000/- to 15,00,000/ 20% of card limit liability -1205
Wave & Pay – Transactions up to 5000 can be done without PIN (by RFA or NFC technology), 10 in a day
and the total maximum amount can be up to 30000/-.
Rupay Credit Card :
Card Variant Limits (Rs.) Cash withdrawal Card Variant Limits Joining Fee
limit
Rupay Platinum 10,000/- to 5 lakh PNB Rakshak 25000/- to 5 NIL
Rupay Platinum (specific 5,00,000/- to 10 Platinum Lakh
recommendation of lakhs Maximum 20% of
PNB Rakshak 50000/- to 10 NIL
BM/CH/ZM card limit
Select lakh
RuPay Select 50,000/- to 10 lakh
PNB Millennial Credit Card 50,000/- to 10 lakh
Corporate Credit Card ( Individual liability)
Corporate–
Variant Min Annual Limit (Rs.) Limit (Rs.) Cash
Income (Rs.) Min. Max. Limit Limited companies, PSUs, societies,
establishments, trusts, associations,
Gold & 3,50,000/- 50,000/- 5,00,000/- 20% of
Platinum card and partnership firms are eligible.
Card limit Sole proprietorship firms not eligible.
* Joining – 1000/- and Annual (AMC) – 1000/- applicable from second year.
Corporate Credit Card (Corporate Liability) Finance 2.95% per month; 1.50%
Charges – per month for cards issued
Variant Limit (Rs.) Limit (Rs.) Cash
Public against Term Deposits
Min. Max. Limit
Finance 1.50% per month
Gold and Platinum Card 5,00,000/- 50,00,000/- 0-40% of
Charges– Staff/
(upto 1 CR in case of Large card limit
Ex- Staff
Borrower)
Free Interest 20-50 days (नकद धनकासी पर
Period ब्याज लागू)
Minimum 5% of total amount due
Amount Due
80
(MAD)
Jaipur
* Joining – 2000/- and Annual (AMC) – 2000/- Applicable from second year.
Credit Card Limit for Staff / Ex-Staff: CC/28/22)dt. 31.12.22

Cadre/designation Max Limit (Rs.) Max Limit (Rs.) add on
for Staff for Ex-Staff cards
Subordinate Staff 10,000/- 10,000/- NIL
Clerical 1,00,000/- 75,000/- Two Card Deposit Min Max Limit
Officer – JMG 1 2,00,000/- 1,50,000/- Two Category under Limit (Max.
MMG II & III 3,00,000/- 2,00,000/- Two lien 80% of
SMG IV 5,00,000/- 3,50,000/- Two deposit)
SMG V 7,00,000/- 5,00,000/- Two PNB 1.00 लाख 80,000 5,00,000
TEG VI 10,00,000/- 7,00,000/- Two GLOBAL
CREDIT
TEG VII & VIII 12,00,000/- 10,00,000/- Two
CARD FOR
ED/CMD/MD/CEO 15,00,000/- 12,00,000/- Two
NRIS
Cash Limit : 20% of the Credit Card limit पात्रर्ा :
Credit Cards for Housing Loan Borrowers All NRIs ( Existing and prospective customers)
Sr Amount of H/L Pre - Approved Type of Card a) Deposit- 100000(minimum).
no Sanctioned Card Limit b) operative NRE or NRO saving account
1 Less than 20 lakh 15% of home loan VISA Classic Age: 21-65
2 >20 Lakh but less 12.5% of home loan VISA Gold / Rupay
than 50 lakh Platinum
3 >50 Lakh but less 10% of home loan VISA Gold/ Rupay
than 1 Crore Platinum
Above 1 Crore 7.5% of Home loan VISA Gold/ Rupay
Against FD:
Platinum
• Income proof and upper age limit
(minimum -18 years) FD- 13000
(minimum)
Credit Card for Visual Impaired :
• Card – Visa - Classic / Gold /
Snow. Card Type Minimum Income Credit Card Limit
Platinum / Platinum / Platinum
1 VISA Classic & Rupay 2,50,000/- Minimum Rs. 10000/-
Platinum to Maximum Rs. Signature & RuPay
2 VISA Gold 3,50,000/- 25,000/- Platinum/Select/ Max. Limit – 80%
3 VISA Platinum & Rupay 5,00,000/- Cash withdrawal limit FD (in multiples of 1000)
Select/ PNB – 20% of the card limit
4 VISA Signature 7,50,000/-
PNB E-Credit Card: Replica of the physical credit card issued to the PNB e-Credit Card customer and is
available on PNB Mobile App-Genie. Customers can access their credit card without the need for
physical card on any e-commerce platform through e-credit card facility available on PNB Mobile App
Genie.
Card details (Card Number , Expiry Date , CVV) on their physical credit card can be viewed through PNB Mobile
App Genie.
PQCC ( Pre - Qualified Credit Card) CCD (18/2022)
Pot Salaried customers drawing their salary through Account maintained with our Bank and
Staff/Ex-Staff of the Bank, Housing Loan Borrowers, Car Loan Borrowers, Personal Loan
Borrowers, & Customer having account under PNB Rakshak Plus Scheme.
Digital Mobile Banking App-PNB ONE, Internet Banking & through Bank’s Website www.pnbcard.in /
Channel www.pnbindia.in
Offered Credit Cards on both RuPay & VISA Platform (VISA Classic, VISA Platinum, RuPay Platinum & RuPay
Product Select)
Variant
Limit 10000/- to 5 lakhs (Staff – 10 lakhs maximum)

Jaipur
81
Joining Nil _
Fees
how to do
DIY SELF ONBOARDING OF CREDIT CARD
Pot New and old customers having account with the bank in the last 6 months
Pre-requisites for A computer/mobile/tab with camera ,

online application of GPS and microphone feature
credit card mobile number ,
email id ,
Aadhaar number with linked mobile number ,
Income Proof (Salary Slip , ITR Acknowledgment Form).
Digital channel through Bank's Website www.pnbcard.in / www.pnbindia.in
income proof Latest ITR Acknowledgment Form OR
3 months’ salary slips along with six months bank statement in which salary is credited.
Offered Product Credit Cards on both RuPay & VISA Platform (VISA Classic, VISA Platinum, RuPay
Variant Platinum & RuPay Select)
limit According to income and credit variant
joining fee Nil
how to do apply online from the website , new and old customers (KYC updation is required) ,
cards can be issued through video KYC. Pending the receipt of the physical card,
purchases can be made on the e-commerce website using the e-credit card on the PNB
Genie app.
PNB Genie - mobile app
New users can register on pnbcard.in by entering details

Features
such as login id , password , name on the card , dob ,
• Credit Card Details of the Last 6 Months
mobile number and email id through OTP.
• E-Credit Card
MPIN for login (4 digit can be set).
• Billed Transaction Details
Existing users can login using either MPIN , or username • PIN Generation
and password. (minimum length- 8 character s and • Instant Card Hot-Listing
maximum length 16 character s , one alphabet , one • Additional Credit Card Registration
number and one special character should be). • Credit Card Profile and Account Summary
• Access to Service Request for International
Use and Its Tracker
• Activating and Deactivating Credit Card
Limits And Much More....!!
Prepaid card
Description PNB Suvidha Card PNB Uphar card

Eligibility Card can be issued to individual customer only after doing Full KYC
Place of issue PNB Branches (Base Branch) / Appointed Agent / Designated BC

Jaipur
82
Type of card to be Non-Personalized

issued
Amount to be Maximum: Rs. 1,00,000/- Maximum: Rs. 10,000/-
loaded in Card
LIMIT per day POS/ECOMM-25000/-, Third party-10000/- Only POS/ECOMM
upto max.
Validity of the Card Minimum 1 year. Maximum 7 years. Minimum 1 year.
Maximum 3 years
Reloading of Card The PNB Suvidha Card can be reloaded by the buyer through non reloadable
transfer from any PNB account (up to the maximum limit). every
month
Cash reload is allowed up to Rs.50000/- .
Type of account Non-interest bearing SB Account Current Account
CBS Menu options PPISS- Card issuance
PPCLTM- Card load/unload
PPSUR- Card surrender
PPRISS- Uphaar card re-issue
Parameters Description
eligibility Indian citizens , holders of valid PAN card , intending to go/travel
abroad (except Nepal and Bhutan) for any purpose permitted by RBI.
Currency of issue and validity of the USD, GBP & EURO.
card:
Transaction Limit: Cash withdrawal limit per transaction at ATM is maximum USD 1000/
EUR 800/ GBP 500 per day. There is no maximum limit prescribed for the
use of the card at merchant establishments .
Facilities available at PNB ATMs in Balance Enquiry.
India: Statement of Account.
pin change
Facilities available at PNB and other Balance Inquiry
Bank ATMs : (Outside India , Nepal Statement of Account
and Bhutan) Cash withdrawals
Limit ( load or reload) : Maximum amount of loading/re-loading by any resident individual is
USD 2,50,000 or its equivalent for any financial year (April to March) .
Insurance coverage for World Geographical Limit: Worldwide except India , Bhutan and Nepal.
Travel Card: Limit of insurance cover per Card : 3.50 lakh
SMS Banking
Customers having registered mobile number can avail the following services in their accounts by sending
keywords through SMS to 9264092640 or 5607040 .
Parameters Description
balance inquiry ( BAL<space> 16 -digit a/c no.)
mini statement ( MINSTMT<space> 16 - digit a/c no.)
check check status ( CHQINQ<space>Cheque no <space> 16 - digit a/c no)
stop payment of check ( STPCHQ<space>Cheque no <space> 16 - digit a/c no)
IBS/MBS User ID ( BLOCK <space> IBS/MBS <space> Customer ID)
Hotlist Debit Card _ ( HOT <space> Card Number)
Apply for Debit Card ( DEBCARD <space> Card Number)

Jaipur
83
Balance Inquiry over Missed Call
Account balance inquiry

on missed call on toll free
numbers through
registered mobile
number.
Toll Free Number: 1800-
103-2223 / 1800-180-
2223.
Missed call alert number
for NRI customer is-120
कॉल सें टर पर धनम्न सु धििाएों उपलब्ध
2303090.
E-Statement
Monthly e-statement of customer's account , provided free of cost for Credit Cards , Demat , PNB Mate Life
Insurance , Non-Life Insurance , Mutual Funds , PPF , Locker , Deposit Accounts , Loans and Advances (subject to
account existence) Is.
Customers can register for this facility by:
branch ,
Internet Banking / Mobile Banking
Send SMS to 9264092640 or 5607040
Contact Center on toll free numbers 1800-180-2222 and 1800-103-2222.
CBS MENU OPTION UPEMAIL Account can be added through menu option HOAAC/ACM from and at the time of
account opening.
P A- PNB Personal Advisor Mobile Application
PA Mobile application has been

developed to be used by both
subscribers and non-subscribers. PNB
PA Application is available in both
Google Play Store and Apple App
Store.
access to existing facilities and other
non-financial services of the bank .
services customers in self-service mode
through access to existing PNB mobile
applications (like PNB One , PNB Genie
, m-Passbook , PNB Verify , PNB Bharat QR Merchant , BHIM Aadhaar PNB , BHIM PNB (UPI) and
provides non-financial services and information (such as ATM/BNA and branch locators , online account
opening , loan requests , bank offers , contact details , loan EMI calculators , deposit calculators , product
catalogs , and various other services, etc.).

Jaipur
84
How to register for the facility:

New Customer old customers
I. Customer will enter required details like name I. The customer will enter his account number.
, city , state , mobile number , email etc. II. An OTP will be generated and sent to the
II. An OTP will be sent to the entered mobile registered mobile number of the customer.
number. III. Customer will enter OTP to complete the
III. Customer will enter OTP to complete the registration process.
registration process.
BHIM PNB-Unified Payment Interface (UPI)
Unified Payments Interface ie "BHIM PNB" , is a mobile app , which enables users to access all their
bank accounts opened with different banks through a single app.
BHIM PNB provides you a secure and easy-to-use platform to make payments and collect payments
instantly using your smart phone without sharing your bank account information.
How to Download • Go to Play store from your Android* mobile type BHIM PNB and
type BHIM PNB, Download and Install .
Basic Requirements • Mobile number should be registered with the bank account .
• Debit card linked to the account to set the PIN required for making
transactions .
Eligible Accounts • Individual
• Joint (with mode of operation – E/S , Either or Survivor) Ownership
Features of BHIM PNB UPI • Generate Virtual ID for your account(s)
• Send money to Virtual Address ( VPA), account (using account
number and IFSC )
• Scan & Pay (QR Code) Deposit money
• View Account Balance Check Transaction Status
Registration Process • Download BHIM PNB from Google Play Store and install the app.
• Verify your mobile number. An SMS is sent to your mobile for
verification.
• your Name , E-mail ID , UPI ID (set default VPA) and set 6 digit App
PIN. Choose your bank and link your account.
• set the unique ID as Virtual Payment Address ( VPA)
• Set 6 digit UPI PIN using debit card details (including debit card
number , expiry date and ATM PIN).
• In this way the registration is completed.
Services offered at PNB@EASE banking
outlets:
• Cash withdrawals, cash deposits and

PNB@EASE Banking Outlet (EASE- Enhanced Access
various other transactions are being
& Service Excellence) offered at any PNB ATM/BNA.
Structure : • Payment of Utility Bills Transfer of funds
Bunch Note Acceptor (बीएनए) on-boarding for digital products
ATM • Account opening through tab banking
internet kiosk model or instant account opening
Passbook Updation Kiosk application and video KYC
Staff Assistance • Marketing of Debit Cards, PNB Credit
Cards, Third Party Products
PNB@EASE Banking Outlet will provide services even • Marketing of bank's loan products
after banking business hours. Staff at PNB@EASE Banking available through digital channel
• Applying for a pre-qualified loan for
existing customers
• Applying for locker through
85
www.pnbindia.in
Jaipur
Outlets will work from 8:00 AM to 8:00 PM (in shifts) or as decided by the respective Zone depending on
the requirement at the site/location.
USSD (Unstructured Supplementary Service Data)
The service is being provided by the National Payment Corporation of India (NPCI) and is known as the National
Unified USSD Platform (NUUP).
A customer can avail UPI services by dialing *99 # from his/her registered mobile number. After dialing *99 # , the
system will go through the user registration process and will be prompted for the following:
Select the language from the list provided. The service is currently available in 13 languages.
Enter the first three characters of the bank name.
The list of accounts maintained with the selected bank will be displayed and the user has to select the
account number on which he/she wants to avail NUUP services.
last 6 digits of the Debit Card Number < space > Card Expiry Date.
Set 6 digit UPI PIN to do the transaction
After the completion of the registration process , when he/she uses *99 # from the registered mobile , he/she will
get the following list of services. Customer can dial the respective number to get the desired service:
Transaction limit: The reserve
bank of India (RBI) has fixed the
1. send money
transaction limit for *99#
2. request money
banking at ₹ 5000 per
3. check balance
transaction.
4. my profile
5. pending request
Fee: Zero.
6. transactions
7. UPI PIN - Set/Reset
Bharat Bill Payment System
It is a bill payment facility offered by NPCI , which provides customers with a single platform , where they can
access all billers across different categories. Customer can select biller/utility , view his dues and make payment.
HOW TO ACCESS: To access BBPS (1) Retail Banking Post Login >> Pay Bill (2) PNB One Login >> Dash
Board >> Bill Pay. Alternatively user can also access bill payment portal named www.pnbbillpay.in .
Currently various billers under 18 categories namely FASTag , Electricity , Water , Gas , Telecom , DTH ,
Insurance , Loan repayment , Housing society , Hospital , Education fee , Municipal service etc. are
enrolled for bill payment. New functionalities like Standing Instructions for future bill payments , Re Do
transactions, View transaction status are also added under Bill Payments (BBPS).
Loan Repayment through BBPS : Customers can use BHIM and other BBPS supported apps like
GooglePay, PayTM, PhonePe etc. to repay the term loan of our bank from accounts in other bank
accounts . Customers can repay term loans of others (friends , relatives etc.) under Pay Bills section and
BBPS section respectively using our Bank's Internet Banking and Mobile Banking .
Merchant Acquiring Business through “BHIM Aadhar PNB”
Transaction Limit: Rs.10,000/- per

"BHIM AADHAAR PNB" is the business version of an AADHAAR Enabled
transaction
Payment System ( AEPS ) which enables merchants to accept payments
Fee : None
MDR/MSF : 0.25% on all transactions

Jaipur
86
from customers with AADHAAR enabled accounts using AADHAAR number and biometrics after authentication
from the Unique Identification Authority of India (UIDAI) Is.
Who can avail - Individuals / Sole Proprietor ( Sol_Proprietor) having Savings , Current , CC , OD accounts .
following requirement for "BHIM AADHAAR PNB" application :
USB Host (OTG) supported Android Smartphones.
GPRS sim with data connection.
MicroUSB biometric device (fingerprint scanner)
Compliant with biometric devices (fingerprint scanner) Registered Device (RD) service app available from
Playstore .
RTGS ( Real Time Gross Settlement )
Online system through which inter-bank fund transfers take

• NCP (Normal Customer Payment
place electronically in India. The transfer mechanism is Request) – for Customers
controlled , monitored and managed by the Reserve Bank of • NIP - For InterBank Remittances
India .
The RTGS product of our Bank is known as " PNB Insta-Remit
Charges – RTGS
" . This facility is available 24 X7 .
Payment System Charges
Minimum - 2 lakhs ; maximum according to table
Inward Free
Rural Semi Urban & Metro Transactions
Branches Urban Outward Transactions
1.00 crore 3.00 5 crores ; Competent Authority - More Transaction Value Branch From
crores than 5 crores and up to 500 crores :- Dy IBS/MBS
Circle Head
2 लाख से 5 लाख 24.50 + GST 24.00 + GST
500 Crore – Zonal Manager
5 लाख से अधिक 49.50 + GST 49.00 + GST
NEFT (National Electronic Funds Transfer )
This mode is used to transfer small amount of funds. The transfer mechanism is controlled , monitored
and managed by the Reserve Bank of India . Transactions are settled in batches on the basis of net
settlement. Yes facility is also available 24 X7 like RTGS .
There are 48 batches of half an hour each day. The settlement of the first batch starts after 00:30 hrs
and the last batch ends at 00:00 hrs.
Credit to the beneficiary's account (within 2 hours of settlement of the respective batch) .
Minimum - No limit , Maximum as per table Payment System शुल्क (+जीएसटी)
Rural Semi Urban & Metro Inward Transactions Free
Branches Urban Outward Transactions
1.00 crore 3.00 5 crores ; Competent Authority - Transaction Value Branch IBS/MBS से
crores More than 5 crores and up to 500 Upto 10000/- 2.25 1.75
crores :- Dy Circle Head More than 10,000/- to 1.00 Lac 4.75 4.25
500 Crore – Zonal Manager More than 1.00 lac to 2 Lac 14.75 14.25
More than 2 lac 24.75 24.25
Remittance between India and Nepal
The Reserve Bank of India has revised the India-Nepal Remittance Facility Scheme , raising the per
transaction limit by four times to ₹ 2 lakh and removing the limit of 12 remittances per sender in a
year has gone.

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87
However , for walk-in customers or non-customers Limit of ₹ 50 , 000 per remittance with a maximum
of 12 remittances in a year will continue to apply for such remittances.
CHAPTER
RETAIL LENDING 8
Home Loan RAD 61/2022
Repayme
Eligibility Loan , Quantum of nt /
scheme Margin Moratorium
__ loan Repayme
nt
Home Individual For construction / addition Up to 30L - 30 years – Ready-made house /
& Joint / purchase of house or 20%/10% # building / flat plot - 3 month
loan
owners ( plot - Need Based ( In this case buying a repair/renovation/alter
RAD
18-70 Land/Plot Purchase (Land the interest house, To ation - 6 months
61/2022
years) or Plot) – 50 lakhs rate will be buy flat, for house
75 years ( AGM RAM/CHCAC - 100 0.10% more plot. construction/ addition
[Term
by L If metro or state capital ; than the Card 15 years – - 18 months
Loan]
permission ZOCAC and above - 300 L Rate ) Repair/ Under-construction
of AGM at all Centers, 500 L ( if 30L to 75L - Renovation flat/house by
RAM metro or state capital and 20% / Alteration approved private
/CHCAC project approved by Above 75L builder
and above housing board or Govt. and for Plot -
Income of Agency ) 20%/2
Spouse, should not exceed 60% of 5%
Earning the eligible loan amount }
Children, Repair/Renovation/Alterati
Parents ( In on (
case In- Repair/Renovation/Alterati
Laws , on)- Maximum 50 Lakhs
AGM Furnishing – 15 % of HL
RAM/CHC (Maximum 50 Lakh )
AC and Pari-pasu charge – 20
above) can Lakh (AGM RAM/CHCAC
be added . and above)
Likely Salary Slips/ITR/Form Max. Permissible
Rental 16/ABS Deduction of GAS/I
Income Salaried Individuals-  up to 5 lakh - 50%
(house Form16/ITR of last 2 years ,  more than 5 lakh
rent) can latest salary slips, (CHCAC- up to 10 lakh -
be without ITR) 60%
considered 2 years ITR and Audited  10 L & above -
. Balance Sheet (ABS) for other 70%
RAD than salaried class AGM RAM/CHCAC &
61/2022 (AGM RAM/ CHCAC & above allowed 10%
above 1 year) above limits.

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88
scheme Eligibility Loan Amount / purpose Repayme Moratorium

__ Quantum of Loan nt /
Repayme
nt
'PNB GEN- 40 Years 1.25 times of HL eligibility build a house 30 years 36 months if
NEXT Old , ; minimum 20 lakh /flat and to possession takes time
HOUSING Salaried ( max - as required. buy a ready to (maximum 60 months)
FINANCE Minimum move in house
SCHEME 3 Years /flat, from
FOR Experience approved
PUBLIC' ) private builder
Min. Net to buy under-
monthly construction Only have to
During
salary - Rs flats from pay interest
moratorium
35000 service
(Central / EMI on
In next 120
State sanctioned limit
months
Governme for 360 months
nt , PSUs, EMI that will
IT fully revise the
Profession balance
al). For Rest of outstanding in
Period the loan
account within
the remaining
tenor
“PNB As per Minimum -> 10 lakh high income Public Drawing Power to be reduced
MAX- housing Maximum -> as required group Can be on monthly basis to the extent of
SAVER” loan attracted, who principal component of EMI so that
OVERDRAF scheme are willing to OD is liquidated. Interest is to be
T on Prospectiv take interest recovered as and when levied.
monthly e & benefit borrower can deposit an amount in
reducing Existing addition to the EMI . Since the loan is
Drawing Borrowers given in the shape of OD , additional
Power whose amount can also be withdrawn if
basis . account is required.
regular,
and
complete
disbursem
ent has
been done
“OVERDRF All housing Minimum- Rs 2 lakh TL-max 10 if Interest not serviced
T/ TERM loan Maximum - Rs 25 lakh years within 7 days from the
LOAN TO borrowers- If loan realizabl OD- close of the month, the
HOUSING new , amount ( e value Repayment default amount will
LOAN existing , i.e. of the of interest attract penal interest
BORROWE takeover current property ROI on monthly of 2% at the applicable
RS FOR cases HL TL- basis ( rate for the period of
PERSONAL (other than exposure RLLR+BSP+0.3 monthly insufficiency .
NEEDS” purchase + 5% servicing of If interest is not paid
of plot, Proposed OD- interest for more than 2
under- OD) RLLR+BSP+1.3 component months, then OD will
constructio 5% ) be recalled.

Jaipur
89
n house/ up to 75 80%
flat ) lakhs
NRI/PIO 75 lakhs 75%
are not
eligible
Purpose-
For
personal
needs
PMAY (Pradhan Mantri Awas Yojana) – HUDCO & NHB (Bank’s MOU with NHB)
type EWS (Economically LIG (Low MIG-1 (Medium MIG-2

Weaker Section) Income Group) Income Group)
Income group 3 lakh 3 lakh to 6 lakh 6 lakh to 12 lakh Above 12 Lakh to
18 Lakh
Carpet Area 30 Sq. Mt. 60 Sq. Mt. 160 Sq. Mt. 200 Sq. Mt.
Loan Amount Maximum 30 Lakhs as needed
Margin 20 Lakh - 10% , Above -20% 20%
Repayment / Up to the age of 70 years of the borrower , or According to the existing Housing Loan
Repayment 30 years (including moratorium period ) , scheme , but the subsidy will be available for
whichever is earlier. a maximum of 20 years ,
Non-subsidized rate for a period of more than
20 years.
Subsidy Rate 6.50% up to a maximum of 20 years or till the 4% 3%
tenure of the loan
Subsidy loan 6 lakhs 9 lakhs 12 lakhs
subsidies Rs.267280/ - Rs.235068/ - Rs.230156/ -
Reference RAD Cir no. 108/2021 RBD(A) Cir.No. 51/2020, 78/2021- Subsidy
discontinue for middle income group since
28.07.2021
Education Loan
SARASWATI UDAAN PRATIBHA KOUSHAL HONHAAR

Purpose Pursue higher, Professional and For students For vocational Delhi only (
professional and technical seeking admission education and 10 th
and
technical education in studies abroad. in premier training / skill 12th _
)
India. educational development
institutes in India courses.
(361 Premier
Institutes)
loans as needed as required 10 lakhs- annexure Minimum – Max 10 Lakh
G, 15 lakhs (new IITs 5000/- and
, IIMs) & annexure maximum – 1 .
H list institutions as 5 lakh
required
repayment 15 years (Course 15 years (course 15 years (course 50000 – 3 15 years
duration + moratorium duration + duration + years ; 50001 (course
of 1 year extra ) moratorium of 1 moratorium of 1 to 1 lakh – 5 duration +
year extra ) year extra ) years ; Above moratorium
1 lakh – 7 of 1 year

Jaipur
90
years ( extra )
moratorium –
6 months (on
courses up to
1 year) & 1
year (on
courses above
1 year)
margin 4 lakh - Nil; Above 4 4 lakh - Nil; As per annexure in nil nil
lakhs 5% Above 4 lakhs Circular
15%
Reference RAD 62/2022 RAD 91/2022 RAD
92/2022
security Loans up to 7.5 lakhs are covered under CGFSEL (Credit Guarantee Fund Scheme on Education
Loan) , property above 7.5 lakhs or Liquid Security Tangible Collateral security of suitable value
acceptable to bank .
Car Loan (RAD Circular 77/2022)
purpose New ( New) / Old Car (which is not more than 3 years old and is not charged by
any bank /not financed by any other bank) .
eligibility Individuals & Business ( Corporates & non-corporates), only one co-borrower can
be added jointly .
net monthly salary / pension / income in Individual and Sole Proprietorship firm -
Rs 25000 , all existing customers whose banking relationship is satisfactory
Loan  Individual and Sole Proprietorship Firm - 25 times of gross monthly income/
pension , maximum 1 crore.
 Business - No maximum limit .
Income Proof 2 Years ITR/ABS ( Balance Sheet)
Max. Permissible  Up to Rs.50000 - 50 %
Deduction of GAS/I  Rs 50000 -60% ,
AGM RAM/CHCAC & above allowed 10% above limits
repayment New car – 84 months ; Used Car - 60 Months (Age - 65 Years Max CHCAC -70
Years)
margin  new car -15% on-road; Used car – 25%
 10% on-road or nil- ex-showroom
Permissible Deduction If GMS/I upto 50000 50% ; above 5000060% (AGM RAM/ CHCAC can be
increased by &above-10% )
guarantee Can be taken for GMS/I less than 50000
Reimbursement up to 1 month (up to 3 months – PLP Head & CHCAC and above )
JRC VAHAN portal
PNB 551 It is necessary to take quarterly in irregular and NPA.
INSTA VEHICLE LOAN SCHEME (FOUR WHEELER & TWO WHEELER) FOR EXISTING HOMELOAN
BORROWERS

Jaipur
91
purpose Hassle free vehicle loan to existing 3

year old Home Loan borrowers with
satisfactory track record.
Ability _ term loan
Assessment 90% of the on-road price, subject to a
of Limit maximum of 10 lakhs
repayment 100 months (Four Wheelers); 84 months
(two wheeler)
PNB COMBO LOAN SCHEME (HOUSING LOAN + CAR LOAN) (RAD Cir.
No. 77/2022 Dated 14.07.2022)
eligibility Home loan borrowers 15 lakhs and above , new 4 wheelers
Income Min Salary 50000/- ( Salaried); 6 lakhs per annum (Professional, self employed,
businessman) ; Gross Loan up to 60% of income
Margin/ 90% of on road price
amount
repayment Maximum remaining home loan tenure or 84 months , whichever is less.
PNB GREEN CAR (e-Vehicle) Loan
Purpose A new electric car (reimbursement of 3 months old also possible)

Eligibility Individuals & Business (Corporates & non-corporates), only one co-borrower can be added
jointly .
net monthly salary / pension / income in individual and sole proprietorship firm - Rs 25000,
all existing customers whose banking relationship is satisfactory , no need to give income
proof on giving security up to 110%.
Loan  Individual and Sole Proprietorship Firm - 25 times of gross monthly income/ pension ,
maximum 1 crore.
 Business - No maximum limit .
Income Proof 2 Years ITR/ABS ( Balance Sheet)
Repayment 120 months ; Maximum 65 years extendable by 5 years CHCAC & above ) ; 70 years in case
of pensioner
Margin 10% on-road or nil- ex-showroom; In case of 25% reimbursement. (subsidy will be
deposited in the loan account)
Permissible GMS/I upto 50000  50%, above 5000060% ; AGM RAM/ CHCAC can be increased by &
Deduction above-10% )
Guarantee Can be taken for less than GMS/I 50000. Scale-4 RAM Head & above can also waive.
JRC VAHAN portal
INSTA (IN-BUILT) CAR LOAN FACILITY TO EXISTING MSME/CORPORATE BORROWERS (RAD

Cir.No. 106/2022 Dated 12.09.2022)

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92
Purpose In -built Car Loan ; Non- individual customer (individual use only) ; existing loan – 1 crore and
should not be SMA-1/2 in last 3 months.
Loan 10% of Sanctioned limits; Maximum 1 crore ;
Income Maximum loan amount
50000/- per month 5 lakh
50001 1 lakh per month 10 lakh
more than 1 lakh 25 lakhs
Income proof ITR/ABS ( Balance Sheet) of 2 years ; CHCAC 1 Year; Cash Profit or DSCR - 1.50:1 for 1 year
Repayment 120 months ; Maximum 65 years which can be extended by 5 years AGM RAM/ CHCAC &
above ) ; 70 years in case of pensioner
Margin 10% on-road or nil- ex-showroom ; In case of reimbursement - 25% . (subsidy will be
deposited in the loan account)
Net take home Up to 50000 40% ; above 5000030%
guarantee Can be taken for less than GMS- 50000 . Scale-4 RAM Head & above Can also waive
JRC VAHAN portal
PNB SARTHI -Two Wheeler Loan [RAD Circular 94 /2022]
eligibility 18 to 65 years existing customer having satisfactory transactional relationship with the bank for
more than 6 months , and having valid driving license. 70 years if pensioner from PNB (5 years
more considered with permission of AGM RAM/CHCAC & above ).
Minimum net monthly salary / income – 10000 per month (including proposed loan installment).
Income 2 Years ITR/Form 16
Proof
Loan  super bikes/hybrid two wheeler of 200 CC or more - 10 lakh
Incumbent RAM & above - can consider more than 10 lakhs.
 all other (less than 200 CC ) two wheelers - 1.50 lakh
repayment  60 months (bike, Scooter etc.)
 30 Months ( Scooterate)
 24 Months (Moped)
guarantee On loans above 25000. (Guarantee can be waived with permission of Incumbent RAM/CHCAC
and above )
margin Where salary is being disbursed by the bank, 10% of on-road price , otherwise 25%
PNB Power Ride – Two Wheeler [RAD Circular 94/2022]
Eligibility women (18-65 years) ; Minimum net monthly salary / income – 8000 per month (including
proposed loan installment)
Income latest 3 salary slips or last year's ITR/form 16
Proof
Loan max 60000
repayment Maximum 36 months.
Guarantee Suitable guarantee which is acceptable to the bank , any family member or third-party guarantee
can be given.
Margin 10% ex showroom
ROI RLLR+1.90%

Jaipur
93
PNB Sahyog Loan ( Personal Loan Scheme for Public/DOCTORS/SELF-EMPLOYED ( Personal

loan) [ RAD Circular No. 63/2022]
eligibility All Govt/Semi Govt/PSU/School/College etc employees. LIC Agents below the age of 60
years, who have been in the agency for 5 years, and have a savings account in the bank.
Nature of facility Term Loan , Overdraft ( including reducing DP basis )
Income Proof 2 Years ITR/Form 16 or Salary Slip – 12 Months
Loan 24 times of Gross Monthly Salary , maximum Rs.20 lakh ;
Permissible 30000/- 50% ; 30000/- Above 60% ; Minimum take home Metro/Urban - 15000/- ; Semi
Deduction Urban/Rural - 10000/-
repayment maximum 72 months ,
guarantee Suitable guarantee which is acceptable to the bank , any family member or third-party
guarantee can be given.
margin nil
security Suitable guarantee, (Incumbent RAM and CHCAC and above may relax) & In Case Applicant
is confirmed/Permanent Employee of Central/State Govt./PSU & having Salary Account with
us 7 Salary of more than 75000/- credited in last three month then Sanctioning Authority, of
any scale may waive guarantee on merits of case.);
Doctor’s Delight: [RAD Circular No. 63/2022]
Eligibility Professionally qualified practicing/serving Doctors (BDS, MBBS & above only) Whose annual
income (Net) 5 lakh and above.
Nature of Term Loan , Overdraft (including reducing DP basis )
facility
Loan Minimum - 2 lakh , maximum 20 lakh or 24 times of Monthly Gross Income / Salary .
margin Zero
repayment Maximum 84 months (up to 65 years ; AGM RAM & CHCAC & above -70 Years)
security Third party Guarantee or 100% Security.
Self-Employed: [RAD Circular No. 63/2022 ]
Eligibility CA/CS, Data Analysts, Architect/ Valuers, LIC Agents, Engineers, Software Developers and
Financial Consultants only. ( CIBIL-750 & above)
Loan 10 times of average Gross monthly income of last two years with a maximum of Rs.5.00
Lakh.
margin Zero
repayment Maximum 60 EMIs or up to 65 years whichever is earlier.
security Third party Guarantee having minimum gross annual income (GAI) of Rs. 6.00 lakhs for the
last two years.
PNB Aabhar Rin - Personal (Pension) Loan For Pensioners [ RAD Cir No. 84/2022 ]
eligibility  All the pensioners are eligible under this scheme , an undertaking will be given from
all that they will not change their disbursing bank without the permission of the bank.

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Loan  Minimum Rs 25000
borrower age General Pensioners Defense Pensioners
up to 70 years 18 times of net monthly 20 times of net monthly
pension or maximum 10 Lakh, pension or maximum of 10
whichever is less Lakh , whichever is less
Above 70 years 18 times of net monthly 20 times of net monthly
and up to 75 pension or maximum of 7.5 pension or maximum of 7.5
years lakhs , whichever is less lakhs , whichever is less
75years 12 times of net monthly pension or maximum of 5 lakhs ,
whichever is less
margin Zero
Repayment Maximum 60 months or till the borrower pensioner attains the age of 78 years , whichever
is earlier.
Security family pensioner or earning children or suitable TPG
ROI RLLR+2.50%
PRE APPROVED PERSONAL LOAN TO EXISTING CUSTOMER (CENTRAL GOVT./STATE GOVT./

PSU EMPLOYEES/ PVT. EMPLOYEES) - PAPL
eligibility Government employees or government undertaking employees / private employees

whose salary account is maintained with us.
10 months out of the last 12 months is credited to the salary account of the subscriber.
Credit is mandatory for any two months out of the last three months. Apart from this ,
the salary of the previous month should also be compulsorily deposited in the account .
MINIMUM QAB No QAB required up to 5 lakh loan, for loan above 5 lakh QAB 10000/- (up to 4 quarters)
Maximum 50% of last 12 months salary ; Minimum take home salary 15000/- (in metro/urban areas) ,
Permissible 10000/- (in semi-urban and rural areas)
deduction
Loan 12 months, Avg. of salary deposited in 10 months . 10 times ; Minimum - 25000 / -
Maximum - 8.00 lakhs (in case of government employees) , 5 lakhs for private employees.
repayment 60 months
E -Signing e-signing & e - stamping waived (OTP based) on loans up to Rs.4 lakh ; E-Signing & E -
Stamping Mandatory (Aadhaar OTP Based) above 4 Lakhs up to 8 Lakhs .
Where to PNB One , Internet Banking to PAPL , https://installoans.pnbindia.in and Bank's corporate
process website pnbindia .in
PRE-APPROVED PERSONAL LOAN TO EXISTING CAR LOAN, HOME LOAN AND PERSONAL LOAN
BORROWERS ( RAD Cir.No. 118/2022 Dated 01.10.2022)
Eligibility Existing Car Loan (3 years old Regular) , Home Loan (above 7.50 Lakhs , 3 years old) and
Personal Loan (3 years old) borrower for personal use , should never have been in SMA-1 or
2.
Mode _ online digital
Nature of facility term loan

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Loan 1) 50000/- Maximum Rs.8 lakh ;

2) original disbursement and the current outstanding of the Car/Home/Personal Loan
;
Whichever is less of 1 or 2.
CIC S c ore 750 and above
repayment Maximum 60 EMIs or whichever is less till the age of 60 years.
E -Signing e-Signing & e - Stamping on loans up to Rs.4 lakh ; Above 4 Lakh up to 8 Lakh E-Signing &
E - Stamping Mandatory.
margin nil
PRE-APPROVED PERSONAL LOAN TO PNB EXISTING CUSTOMERS HAVING DEPOSIT RELATIONSHIP WITH
US ON THE BASIS OF QAB & TRV ( RAD Cir.No. 118/2022 Dated 01.10.2022)
eligibility 1. TRV based : Age 18-60 years (1 year old relationship), 20000/- and above deposits have
been deposited in 10 months out of 12 months . Credit (20000/- and above) is mandatory
for any two months out of the last three months . Apart from this , the last month's salary
should also compulsorily be deposited in the account 20000 / - and above . SMA-1/2/ NPA
& Personal loan borrower letter no.
2. QAB Based : Age 18-60 years (1 year old relationship), Last 12 months QAB more than 1
Lakh , SMA-1/2/ NPA & Personal loan borrower letter no.
CIC Score 700 (-1/0) in case of TRV , 750 and above in case of QAB
Exception for Cash deposit , transaction in account of a cust_id , FD/RD closure transaction , deposit entry with
credit entry difference of more than 20% from previous month.
mode digital in term loan
Loan 1) In case of TRV, out of 12 months, in 10 months Avg. 10 times ;
2) In case of QAB, 1.25 times the average of QAB of last 4 quarters ;
Minimum – 25000/- Maximum – 4.00 Lakhs ; 50% of the net take home deposit or Rs.15,000/-
whichever is less after the loan installment . This applies in both the cases.
repayment 60 months , up to a maximum age of 65 years.

E -Signing e-signing & e - stamping digitally on loans up to Rs.4 lakh;
Where to PNB One , Internet Banking to PAPL , https://installoans.pnbindia.in and Bank's corporate
process website pnbindia . in
PNB myProperty Loan [RAD Cir No. 87/2022]
Purpose All purposes other than speculative purposes

eligibility Individual and joint borrowers, who have immovable property to mortgage , and sufficient
income to repay .
Income Salary - 25000 monthly ; Others ( self-employed) – 3 lakhs per annum.
Loans Minimum - Rs 2 lakh , Maximum - Rs 500 lakh
Repayment o Term Loan - Maximum 120 months or till the age of 65 years , whichever is
earlier.
o Overdraft ( reducing DP) – 10 years or till the age of 65 years , whichever is
earlier.
( AGM RAM/CHCAC & above -70 years)
limit setting (1) 65% of the realizable value of the property or (2) 36 times of gross monthly income for
salaried ,
whichever is less of (1) and (2) ,
(3) 36 times the average of the last 3 years gross monthly income as per ITRs for non-salaried
, Whichever is less of (1) and (3).

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Repayment Monthly Salary / Maximum permissible

Capacity _ Income income) deduction /Max .
allowable deductions
1 lakh 60%
above Rs.1 lakh 70%
Income Proof latest salary slip or ITR/form 16/ audited balance sheet of last 3 years
Security Equitable or registered mortgage Immovable property whose residual life is at least 25 years.
If half of the property is on rent , then only the self-occupied portion will be financed .
PNB Bagban (Reverse Mortgage) [ RAD Cir No. 82/2022 ]
Purpose Personal/Medical Expenses

Eligibility 60 years or more ( Joint Borrower spouse – 58 years and above)
Loans up to 1 crore
Repayment 6 months after the death of the couple.
Margin 20%
Security Residual Life of the property – 20 years minimum
Gold Loan [ RAD Cir no. 100/2022 ]
Purpose Personal use

Nature of facility Demand Loan , Overdraft
Loans Minimum - 25000 rupees , maximum 25 lakhs.
Repayment 12 months
Margin 30 % in case of one time payment ; 25% interest paid as and when applicable.
Security Gold ornaments will be pledged
Loan against Sovereign Gold Bond [ RAD Cir no. 100/2022 ]
Purpose Personal use

Nature of facility Demand Loan , Overdraft
Loans 50,000 to Rs 10 lakh
Repayment Maximum 8 years or till the maturity of the gold bond.
Margin Individual - 25% ; Business or Institutions – 40%.
Security Sovereign Gold Bond
Loan Against Fixed Deposit [ L&A 39/2021]
Rupee Deposits (including NRE) in the name of the borrower given on Gaya Advance :
S.no. advance giving time maturity Of margin % (the minimum)
_ remaining duration
1 Advance against Deposit (remaining period maturity)

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Upto 2 years 5.00%

2 to 3 years 7.50%
3 to 4 years 10.00%
4 to 5 years 12.00%
5 years and more 20.00%
2 Advance against third Party fixed deposit 25.00% (minimum)
3 advance to Staff Members/ Retired /Voluntary retired /the widow of staff
Upto Rs. 10 Lakh 5.00%
Rs. 10 lakh and more As applicable to the public
4 Advance against FCNR(B) deposits
up to 1 year 10%
more than 1 year up to 2 years 20%
more than 2 years 30%
5 Advance against third party FCNR(B) deposits
up to 2 years 20%
more than 2 years 30%
6 NRO Fixed Deposit 25%
If there is any shortfall in the minimum margin after such loan/advance has been granted, the bank has
the option of asking the borrower to meet the shortfall in the minimum margin or prematurely close the
term deposit by giving due notice to the borrower. Ask to clear the outstanding balance of the
loan/advance.
such fixed deposits on which TDS is made, the total tax to be deducted under section 194A of Income
Tax on interest of such fixed deposit is also to be reduced from the amount of advance/DP/limit .
Rate of interest-
advance Rate of interest
Advance against fixed deposit standing in the name 1% above the rate offered on deposits
of the borrower
Others / Third Party Deposits 2% above the rate offered on deposits subject to
minimum RLLR Ho
FCNR(B) deposits (in the name of the borrower and RLLR
jointly)
Advance against FCNR(B) deposits to third parties RLLR + 1%
Staff Members /Respectfully Retired /Voluntary Retired /Staff Of Widow Of For
Advance up to Rs.10 lakh as per deposit rate
Advances above Rs 10 lakh As applicable to the public
Online Overdraft Facility (e- OD) through PNB ONE Only against Fixed Deposit Opened through
Branches i.e. Offline FD & fixed Deposit opened through Digital Mode (PNB One/IBS) (e-FD)
Offline FD Online FDs

Eligible Fixed Deposit FD opened from branch in single name , Open e - FD online in single name , No loan
No loan on Tax Saver Scheme, Capital on Tax Saver Scheme, Capital Gains Scheme
Gains Scheme and already mortgaged FD. and already mortgaged FD.
Amount of Advance Min  25000 and maximum 5 lakh Min  25000 and maximum 5 crores (in
case of easy FD) , less than 1 crore on other
FDs.
Advance periods Till Maturity of FD Maximum 3 years or till maturity of FD
whichever is less.
Margin Maturity 10% for Maturity 5%

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period up to 3 general period up to

years public 2 years
Maturity 20% Maturity 7.5%
period more period more
than 3 years than 2 years
staff and ex- 5% and up to 3
staff years
up to 10 lakh 5%
staff
more than 10 according
and ex-
lakh to general
staff
public
Interest Above 1% FD (0.25% discount in online) Above 0.75% FD
Availability 6 a.m. to 10 p.m. 24*7

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CHAPTER
Priority Sector Guidelines 11

The categories under
priority sector are as follows:
a. Agriculture
Table depicts calculation of ANBC
b. Micro, Small and Medium
Bank Credit in India I
Enterprises
c. Export Credit Bills Rediscounted with RBI and other approved II
d. Education Financial Institutions
e. Housing Net Bank Credit (NBC)* III(I-II)
Outstanding Deposits under RIDF and other eligible IV
f. Social Infrastructure
funds with NABARD, NHB, SIDBI and MUDRA Ltd on
g. Renewable Energy account of priority sector shortfall + outstanding
h. Others PSLCs
Eligible amount for exemptions on issuance of long- V
term bonds for infrastructure and affordable housing
Advances extended in India against the incremental VI
FCNR (B)/ NRE deposits, qualifying for exemption
from CRR/ SLR requirements, as per the RBI
Investments made by public sector banks in the VII
Recapitalization Bonds floated by Government of India
Other investments eligible to be treated as priority VIII
sector (e.g. investments in securitized assets)
Face Value of securities acquired and kept under HTM IX
category under the TLTRO 2.0
Bonds/debentures in Non-SLR categories under HTM X
category
ANBC III + IV-
(V+VI+VII) +VIII
- IX + X

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Categories Domestic commercial Foreign banks with less Regional Rural Banks Small Finance
banks (excl. RRBs & than 20 branches Banks
SFBs) & foreign banks
with 20 branches and
above
Total Priority 40 per cent of ANBC as 40 per cent of ANBC as 75 per cent of ANBC as 75 per cent of
Sector computed in para 4 computed in para 4 below computed in para 4 below ANBC as computed
below or CEOBE or CEOBE whichever is or CEOBE whichever is in para 4 below or
whichever is higher higher; out of which up to higher; CEOBE whichever is
32% can be in the form of However, lending to higher.
lending to Exports and not Medium Enterprises, Social
less than 8% can be to any Infrastructure and
other priority sector Renewable Energy shall be
reckoned for priority sector
achievement only up to 15
per cent of ANBC
Agriculture 18 per cent of ANBC or Not applicable 18 per cent ANBC or 18 per cent of
CEOBE, whichever is CEOBE, whichever is ANBC or CEOBE,
higher; out of which a higher; out of which a whichever is higher;
target of 10 percent# is target of 10 percent# is out of which a
prescribed for Small prescribed for SMFs target of 10
and Marginal Farmers percent# is
(SMFs) prescribed for SMFs
Micro 7.5 per cent of ANBC or Not applicable 7.5 per cent of ANBC or 7.5 per cent of
Enterprises CEOBE, whichever is CEOBE, whichever is higher ANBC or CEOBE,
higher whichever is higher
Advances to 12 percent# of ANBC or Not applicable 15 per cent of ANBC or 12 percent# of
Weaker CEOBE, whichever is CEOBE, whichever is higher ANBC or CEOBE,
Sections higher whichever is higher
# Revised targets for SMFs and Weaker Section are being implemented in a phased manner as
indicated below:
Financial Year Small and Marginal Farmers target Weaker Sections target
2020-21 8% 10%
2021-22 9% 11%
2022-23 9.5% 11.5%
2023-24 10% 12%
All domestic banks (other than UCBs) and foreign banks with more than 20 branches to ensure
that the overall lending to Non-Corporate Farmers (NCFs) does not fall below the system-wide
average of the last three years' achievement. It is 13.78 % for FY 2022-23.
Computation of Adjusted Net Bank Credit (ANBC): ANBC denotes the outstanding Bank Credit in
India Adjustments for weights in PSL Achievement:
To address regional disparities in the flow of priority sector credit at the district level
a higher weight (125%) would be assigned to the incremental priority sector credit in the
identified districts where the credit flow is comparatively lower (per capita PSL less than 6000), and
a lower weight (90%) would be assigned for incremental priority sector credit in the identified
districts where the credit flow is comparatively higher (per capita PSL greater than 25,000).
The districts other than those mentioned above will continue to have existing weightage of 100%.

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DESCRIPTION OF ELIGIBLE CATEGORIES UNDER PRIORITY SECTOR

Agriculture
Farm Credit - Individual farmers:
The lending to agriculture sector will include Farm Credit (Agriculture and Allied Activities),
lending for Agriculture Infrastructure and Ancillary Activities.
Loans against pledge / hypothecation of agricultural produce (including warehouse receipts)
for a period not exceeding 12 months subject to a limit up to 75 lakh against NWRs/eNWRs
and up to 50 lakh against warehouse receipts other than NWRs/eNWRs.
Farm Credit - Corporate farmers, FPOs / FPC, Partnership firms and Co-operatives of
farmers engaged in Agriculture and Allied Activities : Loans for the following activities
subject to an aggregate limit of 2 crore per borrowing entity:
Crop loans to farmers -traditional / non-traditional plantations and horticulture.
Medium and long-term loans for agriculture and allied activities ,Loans for pre and post-
harvest activities.
Loans up to 75 lakh against pledge/hypothecation of agricultural produce (including
warehouse receipts) for a period not exceeding 12 months against NWRs/eNWRs and up to
50 lakh against warehouse receipts other than NWRs/eNWRs.
Loans up to 5 crore per borrowing entity to FPOs / FPCs undertaking farming with assured
marketing of their produce at a pre-determined price.
Agriculture Infrastructure: Loans for agriculture infrastructure will be subject to an
aggregate sanctioned limit of 100 crore per borrower from the banking system.
Ancillary Services:
Loans up to 5 crore to co-operative societies of farmers for purchase of the produce of
members
Loans up to 50 crore to Start-ups in agriculture and allied services.
Loans for Food and Agro-processing Rs.100 crore per borrower from the banking system.
Small and Marginal Farmers (SMFs):
a. Farmers with landholding of up to 1 hectare (Marginal Farmers).
b. Farmers with a landholding of more than 1 hectare and up to 2 hectares (Small Farmers).
Loans up to 2 lakh to individuals solely engaged in Allied activities without any accompanying
land holding criteria.
Khadi and Village Industries Sector (KVI): All loans will be eligible for classification under the
sub-target of 7.5 percent prescribed for Micro Enterprises under priority sector.
Export Credit (not applicable to RRBs and LABs):

Export credit under agriculture and MSME sectors are allowed to be classified as PSL in the
respective categories viz. agriculture and MSME.
Export Credit (other than in agriculture and MSME) will be allowed to be classified as
priority sector as per the following table:
Domestic banks / WoS of Foreign banks with 20 Foreign banks with less than
Foreign banks / SFBs / UCBs branches and above 20 branches

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Incremental export credit Incremental export credit over Export credit up to 32 per
over corresponding date of corresponding date of the cent of ANBC or CEOBE
the preceding year, up to 2 preceding year, up to 2 whichever is higher.
per cent of ANBC or CEOBE percent of ANBC or CEOBE
whichever is higher, subject whichever is higher
to a sanctioned limit of up to
40 crore per borrower.
Education: Loans to individuals for educational purposes, including vocational courses, not
exceeding 20 lakh.
Housing loans :
Bank loans to Housing sector as per limits prescribed below are eligible for priority sector
classification.
Loans to individuals for Purchase/ Population Overall cost of the

Construction of a dwelling unit per family dwelling unit
Upto Rs. 35 lakh metropolitan centres ten lakh and above does not exceed Rs. 45
lakh
Upto Rs. 25 lakh other centres Below 10 lakh does not exceed Rs. 30
lakh
Loans for repairs to damaged dwelling units up to 10 lakh in metropolitan centres and up to 6
lakh in other centres.
Bank loans to any government agency for construction of dwelling units or for slum clearance
and rehabilitation of slum dwellers subject to dwelling units with carpet area of not more than
60 sq.m.
Bank loans for affordable housing projects using at least 50% of FAR / FSI for dwelling units
with carpet area of not more than 60 sq.m.
Bank loans to HFCs for on-lending, up to 20 lakh for individual borrowers, for purchase /
construction / reconstruction of individual dwelling units or for slum clearance and
rehabilitation of slum dwellers.
NOTE: Housing loans to banks' own employees will not be eligible for classification under PS.
Social Infrastructure:
Bank loans up to a limit of 5 crore per borrower for setting up schools, drinking water facilities
and sanitation facilities including construction / refurbishment of household toilets and water
improvements at household level, etc.
loans up to a limit of 10 crore per borrower for building health care facilities including under
'Ayushman Bharat' in Tier II to Tier VI centres.
Renewable Energy:
Bank loans up to a limit of 30 crore to borrowers for purposes like solar based power generators,
biomass-based power generators, wind mills, micro-hydel plants and for non-conventional energy
based public utilities, viz., street lighting systems and remote village electrification etc.
For individual households, the loan limit will be 10 lakh per borrower.

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Others: The following loans as per the prescribed limits are eligible for priority sector
classification.
Loans not exceeding ₹2.00 lakh provided by banks to SHG/JLG for activities other than
agriculture or MSME, viz., loans for meeting social needs, construction or repair of house,
construction of toilets or any viable common activity started by SHGs.
Loans to distressed persons [other than distressed farmers indebted to noninstitutional
lenders] not exceeding 1.00 lakh per borrower to prepay their debt to noninstitutional lenders.
Weaker Sections:
Priority sector loans to the following borrowers will be considered as lending under Weaker Sections
category:
Small and Marginal Farmers

Artisans, village and cottage industries where individual credit limits do not exceed 1 lakh
Beneficiaries under Government Sponsored Schemes such as National Rural Livelihood
Mission (NRLM), National Urban Livelihood Mission (NULM) and Self Employment Scheme for
Rehabilitation of Manual Scavengers (SRMS)
Scheduled Castes and Scheduled Tribes
Beneficiaries of Differential Rate of Interest (DRI) scheme
Self Help Groups
Distressed farmers indebted to non-institutional lenders
Distressed persons other than farmers, with loan amount not exceeding 1 lakh per borrower
to prepay their debt to non-institutional lenders
Individual women beneficiaries up to 1 lakh per borrower
Persons with disabilities
Minority communities
Investments by banks in securitized assets:
The all-inclusive interest charged to the ultimate borrower by the originating entity should not exceed
the investing bank's MCLR + 10% or EBLR + 14%
Bank loans to NBFCs for on-lending: Bank credit to registered NBFCs (other than MFIs)
for on-lending will be eligible for classification as priority sector under respective
categories.
a. Agriculture: On-lending by NBFCs for 'Term lending' component under Agriculture
will be allowed up to 10 lakh per borrower.
b. Micro & Small enterprises: On-lending by NBFC will be allowed up to 20 lakh per
borrower.
Bank loans to HFCs for on-lending (not applicable to RRBs, SFBs and LABs): an
aggregate loan limit of 20 lakh per borrower.
Cap on On-lending: Bank credit to NBFCs (including HFCs) for on-lending will be allowed
up to an overall limit of five percent of individual bank's total priority sector lending.

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Non-achievement of Priority Sector targets:
Banks having any shortfall in lending to priority sector shall be allocated amounts for contribution to
the Rural Infrastructure Development Fund (RIDF) established with NABARD and other funds with
NABARD / NHB / SIDBI / MUDRA Ltd.
The interest rates on banks' contribution to RIDF or any other funds, tenure of deposits, etc. shall be
fixed by Reserve Bank of India from time to time
Service charges: No loan related and ad hoc service charges / inspection charges should be
levied on priority sector loans up to 25,000. In the case of eligible priority sector loans to SHGs /
JLGs, this limit will be applicable per member and not to the group as a whole.

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CHAPTER
12
PRIME MINISTER’S EMPLOYMENT GENERATION PROGRAME (PMEGP)
It was launched by merging the two schemes that were in operation till 31st March 2008. PMEGP =
PMRY (Pradhan Mantri Rozgar Yojana ) + REGP (Rural Employment Generation Programme) w.e.f.
15-08-2008.
It is central sector scheme administered by the Ministry of Micro, Small and Medium Enterprises
(MoMSME)
Implemented by Khadi and Village Industries Commission (KVIC) at the National level.
At the State level, the scheme is implemented through State offices of KVIC, State Khadi and Village
Industries Boards (KVIBs),District Industries Centres (DICs), Coir Board(for coir related activities) and
Banks.
Levels of support under PMEGP(Margin and Rate of subsidy)
For setting up of new micro enterprise (units)
Categories of beneficiaries under Beneficiary's contribution (of Rate of Subsidy (of project
PMEGP (for setting up of new project cost) cost)
enterprises
Area (location of project/unit) Urban Rural
General Category 10% 15% 25%
Special Category (including 05% 25% 35%
SC,ST,OBC, Minorities, Women,
Ex-Servicemen, Transgender,
Differently-abled, NER,
Aspirational Districts, Hill and
Border areas(as notified by the
Government) etc.
The maximum cost of the project/unit admissible for Margin Money subsidy :
PMEGP Loan for setting up of new micro enterprise Maximum cost of the project/unit admissible
for Margin Money subsidy
Manufacturing sector Rs. 50 lakhs
Business/Service sector Rs. 20 lakhs
2nd Loan for upgradation of existing PMEGPIREGPIMUDRA units
Categories of beneficiaries Beneficiary's contribution (of Rate of Subsidy (of project

under PMEGP (for upgradation project cost) cost)
of existing units)
All Categories 10% 15%
(20% in NER and Hill States)

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The maximum cost of the project/unit admissible for Margin Money subsidy:
PMEGP Loan under for Maximum cost of the project/unit admissible Maximum subsidy
upgradation for Margin Money subsidy
Manufacturing sector Rs. 1 crore Rs.15 lakh
(Rs.20 lakh for NER and Hill
States)
Business/Service sector Rs. 25 lakhs Rs.3.75 lakh (Rs.5 lakh for NER
and Hill States)
If the total project cost exceeds Rs. 1.00 Crore or Rs. 25.00 Iakhs for Manufacturing and Service/Business
sector respectively, the balance amount maybe provided by banks without any Government subsidy.
Eligibility Conditions of Beneficiaries:

Any individual, above 18 years of age
No income ceiling for assistance for setting up projects under PMEGP
For setting up of project costing above Rs.10 lakh in the Manufacturing sector and above Rs. 5
lakh in the Business /Service sector, the beneficiaries should possess at least VIII standard pass
educational qualification.
Only for New projects sanctioned, existing units are not eligible.
Projects without Capital Expenditure are not eligible for Financing under the Scheme.
Cost of the land should not be included in the Project cost.
PMEGP is applicable to all new viable microenterprises, including Village Industries projects
except activities prohibited by local Government/Authorities
Only one person from one family is eligible for obtaining financial assistance for setting up of
projects under PMEGP. The 'family' includes self and spouse.
The applicants, who have already undergone training of at least 10 Days(for offline mode) or
60 hours (for online mode) under Entrepreneurship Development Programme (EDP) / Skill
Development Programme (SDP) / Entrepreneurship cum Skill Development Programme (ESDP)
or Vocational Training (VT) need not undergo EDP training again.
Bank Finance:
Category of Beneficiary Bank Finance (% of project cost)
General Category 90%
Special Category 95%
For Manufacturing units, Working Capital component should not be more than 40% of the
project cost and
For units under Service/Trading sector, the Working Capital shall not be more than 60% of the
project cost.
Repayment :Repayment schedule may range between 3 to 7 years after an initial moratorium
as may be prescribed by the concerned Bank/financial institution.
The prescribed EDP training is mandatory before releasing of loan by the Banks.
The prospective entrepreneurs and the beneficiaries can undergo EDP training either in online
or offline mode.
The duration of the training would be for at least 5 days for projects with project cost up to
Rs.5 lakh and for project with cost above Rs.5 lakh, the duration of EDP would be at least
10 days.
No EDP training will be mandatory for projects up to Rs. 2 Lakh.
The beneficiaries who have undergone EDP earlier of duration not less than 10 Days
through KVIC/KVIB or reputed Government training centers will be exempted from
undergoing fresh EDP.

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Once the Margin Money (subsidy) should be kept in the Term Deposit Receipt (TDR)/Subsidy
Reserve Fund (SRF) for three years at branch.
No interest will be paid on the TDR/SRF, and no interest will be charged on loan disbursed for
the corresponding amount of TDR/SRF.
In case the Bank's advance goes "bad" before the three-year period, due to any reason
whatsoever, beyond the control of the beneficiary, the Margin Money (subsidy) will be
returned to KVIC.
In case any recovery is affected subsequently by the Bank from any source whatsoever, such
recovery will be utilized by the Bank for liquidating their outstanding dues.
Margin Money (subsidy) will be 'one time assistance', from Government.
For any enhancement of credit limit or for expansion/modernization of the project, Margin
Money (subsidy) assistance is not available except in case of units selected for upgradation
through 2nd loan under this Scheme.
Projects financed jointly i.e., financed from two different sources (Banks / Financial Institutions),
are not eligible for Margin Money (subsidy) assistance.
DEENDAYAL ANTYODAYA YOJANA - NATIONAL RURAL LIVELIHOODS MISSION (DAY-NRLM)
The Ministry of Rural Development (MoRD), Government of India launched the National Rural Livelihood
Mission (NRLM) by restructuring Swarnajayanti Gram Swarojgar Yojana (SGSY) with effect from 01st April
2013.
NRLM was renamed as DAY-NRLM (Deendayal Antyodaya Yojana - National Rural Livelihoods Mission)
w.e.f. March 29, 2016.
DAY-NRLM promotes affinity-based women Self Help Groups (SHGs).
However, only in case of groups to be formed with persons with disabilities and other special categories
like elders and transgenders, DAY-NRLM may have both men and women in the Self-Help Groups.
Members:
 Women SHGs under DAY-NRLM consist of 10-20 members.
 In case of special SHGs i.e. groups in the difficult areas, groups with disabled persons, and
groups formed in remote tribal areas, this number may be a minimum of 5 members.
FINANCIAL ASSISTANCE TO THE SHGs:
 Revolving Fund:
DAY-NRLM, MoRD, would provide Revolving Fund (RF) support to SHGs:
 SHG which are in existence for a minimum period of 3/6 month
 SHG which follows the norms of good SHGs, i.e. they follow ‘Panchasutra’ – regular
meetings, regular savings, regular internal lending, regular recoveries and
maintenance of proper books of accounts.
 Only such SHGs that have not received any RF earlier would be provided with RF
 Revolving Fund(RF) amount:
Minimum Maximum
Revolving fund( RF) per SHG ₹10,000 ₹15,000
 Purpose of RF: to strengthen their institutional and financial management capacity and build a
good credit history within the group.
 Capital Subsidy: No capital subsidy would be sanctioned to any SHG under DAY-NRLM.
Lending to SHGs and their individual members:

 Eligibility Criteria for SHGs to avail loans:
 SHGs should be in active existence for at least 6 months as per their books of
accounts

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 SHGs should be practicing ‘Panchasutras’

 SHGs should qualify as per grading norms fixed by NABARD.
 The existing defunct SHGs are also eligible for credit if these are revived and continue to be
active for a minimum period of three months.
Loan amount:
 SHG is given multiple doses of assistance under DAY-NRLM( means assisting an SHG over a
period of time, through repeat doses of credit).
 SHGs may avail either Term Loan (TL) or a Cash Credit Limit (CCL) or both based on their
requirement.
 In case of need, additional loan may be sanctioned even though the previous loan is
outstanding, based on the repayment behavior and performance of the SHG.
 Cash Credit Limit (CCL): In case of CCL, each SHG to be sanctioned minimum loan of ₹6 lakhs
to each eligible SHG for a period of 3 years with a yearly drawing power (DP).
 The drawing power may be enhanced annually based on the repayment performance of the
SHG.
 Term Loan: In case of Term Loan, loan amount should be sanctioned in doses.
Cash DP for 1st DP for 2nd year/2nd DP for 3rd year/3rd DP for 4th year
credit(CC) year(CC)/ 1st dose dose( TL) dose ( TL) onwards/ Fourth
/Term ( TL) dose onwards ( TL)
Loan(TL)
Cash 6 times of the 8 times of the corpus Minimum of ₹6 lakh Above ₹6 lakh, based
credit/Term existing corpus or at the time of based on the Micro on the MCP prepared
Loan minimum of ₹1.5 review/enhancement Credit Plan (MCP) by SHG and appraised
lakh, whichever is or minimum of ₹3 prepared by SHG and by the
higher lakh, whichever is appraised by the federations/support
higher federations/support agency and the
agency and the previous credit history.
previous credit history
Repayment 24-36 36-48 months in 48-60 60-84
(in case of monthly/quarterly monthly/quarterly monthly/quarterly monthly/quarterly
Term Loan) instalments instalments instalments installments
Credit facilities to SHG members: Branches may consider extending loans up to ₹10 lakh to individual
members of select matured well performing SHGs (SHGs which are more than 2 years old and have
accessed at least one dose of bank loan with timely repayment).
 Purpose of loan : At least 50% of loans above ₹1 lakh, 75% of loans above ₹4 lakh and at least 85%
of loans above ₹6 lakh should be used primarily for income generating productive purposes.
 Security and Margin:
SHG Loan amount Margin Collateral Lien against savings bank CGFMU Coverage
accounts/Deposit
Upto ₹10.00 lakh NO NO NO NO
Above ₹10 lakh and NO NO NO Yes(entire loan
upto ₹20 lakh (irrespective of the loan
outstanding)
 DAY-NRLM ensure adequate coverage of vulnerable sections of the society such that 50% of the
beneficiaries are SC/STs, 15% are minorities and 3% are persons with disability.
 Funding Pattern: DAY-NRLM is a Centrally Sponsored Scheme and the financing of the programme
would be shared between the Centre and the States in the ratio of 60:40 (90:10 in case of North
Eastern States including Sikkim; completely from the Centre in case of UTs).

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Interest subvention:
 Interest subvention scheme on Credit to Women SHG during the year 2022-23 for all Public Sector
Banks, Private Sector Banks and Small Finance Banks in all districts.
 The scheme is limited to Women Self Help Groups under DAY-NRLM in rural areas only.
 For loans up to ₹3 lakh under the scheme, Bank will extend credit at a concessional interest rate of 7%
per annum.
 For outstanding credit balance upto ₹3 lakh, Bank will be subvented at a uniform rate of 4.5% per
annum during FY 2022-23.
 For loans above ₹3 lakh and up to ₹5 lakh under the scheme, Bank will extend credit at interest rate
equivalent to their 1 year-MCLR or any other external benchmark based lending rate or 10% per annum,
whichever is lower.
 For outstanding credit balance above ₹3 lakh and upto ₹5 lakh, bank will be subvented at a uniform rate
of 5% per annum during FY 2022-23.
 For the year 2022-23, Indian Bank has been nominated as the Nodal bank by MoRD for operationalizing
interest subvention scheme.
DEENDAYAL ANTYODAYA YOJANA- NATIONAL URBAN LIVELIHOODS MISSION (DAY-NULM)
The Government of India, Ministry of Housing and Urban Affairs (MoHUA), restructured the existing
Swarna Jayanti Shahari Rozgar Yojana (SJSRY) and launched the National Urban Livelihoods Mission
(NULM) in 2013.
NULM has been under implementation w.e.f. September 24, 2013 in all district headquarters
(irrespective of population) and all the cities with population of 1 lakh or more.
The percentage of women beneficiaries under SEP should not be less than 30 percent. SCs and STs
must be benefited at least to the extent of the proportion of their strength in the city/town population
of poor.
A special provision of 5 percent reservation is made for the differently-abled under this program with
priority to women.
Entrepreneurship Development Program (EDP): In addition to skill training of the beneficiaries, the
ULB will also arrange to conduct Entrepreneurship Development Program for 3-7 days for individual and
group entrepreneurs.
Pattern of Financial Assistance: The financial assistance available to urban poor in setting up individual
and group enterprises will be in the form of Interest subsidy on the bank loan.
Interest subsidy, over and above 7% rate of interest will be available on a bank loan for setting up of
individual or group enterprises.
The difference between 7% p.a. and the rate of interest charged by the bank will be provided to bank
under DAY-NULM.
An additional 3 percent interest subvention will be provided to all Women Self Help Groups (WSHGs)
who repay their loan in time.
Individual Enterprises (SEP-I)-Loan & Subsidy: An urban poor individual beneficiary desirous of
setting up an individual micro-enterprise for self-employment can avail benefit of subsidized loan under
this component from any bank.
Age: have attained the age of 18 Years at the time of applying for loan.
Project Cost (PC): The Maximum unit Project Cost for an individual microenterprise is ₹ 2,00,000 (₹ Two
Lakhs)
Collateral Guarantee on Bank Loan:No collateral security in the case of loans up to ₹ 10 lakhs.
Branches may avail guarantee cover from Credit Guarantee Fund Trust for Micro and Small Enterprises
(CGTMSE) setup by Small Industries Development Bank (SIDBI) or any other appropriate guarantee fund.

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Repayment: Repayment schedule would range between 5 to 7 Years after initial moratorium of 6-18
months.
Margin Money: No margin for a loan up to ₹ 50,000.
For loans above ₹ 50,000 preferably 5% & in no case be more than 10% of the project cost.
Type of Loan Facility: in form of Term Loan/Working Capital loans through Cash Credit. Composite
Loans consisting of Capital Expenditure and Working Capital components.
Group Enterprises (SEP-G) -Loan & Subsidy: A Self Help Group (SHG) or members of an SHG
constituted under DAY-NULM or a group of urban poor for selfemployment can avail benefit of
subsidized loans under this component.
Eligibility Criteria: The group enterprises should have minimum of Three (3) members with a minimum
of 70% of the members from urban poor families. More than one person from the same family should
not be included in the same group.
Age: All members , have attained an age of 18 years at the time of applying for bank loan.
Project Cost (PC): The group will be eligible for a maximum loan of Rs. 2 Lakh per member or Rs. 10
Lakh, whichever is lower.
Type of Loan: Loan can be extended either as a single loan to the group functioning as one borrowing
unit or each member of the group can be provided individual loans up to 2 lakhs and an overall cap of
10 lakhs based on the principal of joint liability of the group.
Type of Loan Facility: Finance to groups can be extended for capital expenditure in the form of Term
Loan and for Working Capital, through Cash Credit Facility. Composite Loans for Capital Expenditure and
Working Capital, depending upon Group’s requirement may also be extended. Loan and Margin
Money: The Project Cost minus the beneficiary contribution (Margin Money) would be made available as
loan amount to the group enterprise.
Margin: No margin , for loan up to ₹ 50,000 and
For loan above ₹ 50,000 : Preferably 5% & in no case be more than 10% of the project cost.
Collateral Guarantee on Bank Loan: No collateral guarantee is required.
Repayment: Repayment schedule would range between 5 to 7 Years after initial moratorium of 6-18
months.
DIFFERENTIAL RATE OF INTEREST (DRI) (June 12, 2007)
Objective: To improve the economic conditions of the weakest of the weaker sections of community by
providing financial assistance at concessional rate of interest for engaging in productive and gainful
activities.
Eligible borrowers: Annual Family Income : Max Rs. 18000/- p.a. in Rural Areas and Rs. 24000/-
p.a. in Urban & Semi Urban areas.
Land holding criteria:
i. People with no land holding or
ii. Land holding does not exceed 1 acres of irrigated land or
iii. 2.5 acres of un -irrigated land.
iv. Land holding criteria does not apply to SC/ST borrowers.
DRI through Institutions:
 1.Orphanages and women homes
 2.Institutions for physically handicapped
 3.State corporations for SC/ST
 4. State Minority finance/Development corporation.
 5. Members of unorganized labor Board constituted by respective State Government.
 Corporations themselves will be exempted from income criteria.
The maximum amount of borrowings for such institutions will be so calculated that the assistance per
beneficiary does not exceed the ceiling fixed for individuals under the scheme

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Bank Loans Activitis: For productive activities, pursuing higher education by indigent students, purchase
of artificial limbs, hearing aids, Wheel chair by Physically Handicapped.
Amount : Max Rs. 15000.
For physically handicapped additional loan Rs. 5,000/- for artificial limbs / braille typewriter.
Maximum limits for housing loan under the scheme is Rs. 20000/- per beneficiary
 Target :
 Min 40% to SC/ST beneficiaries.
 2/3rd to be routed through rural & semi urban branches
No subsidy is available under the scheme.
No margin, No insurance rerquired under the scheme.
Rate of interest : 4% p.a. simple interest.
Security : Hypothecation of assets created out of bank loan. No collateral security.
Repayment:
Maximum of Five years.
In case of housing loan, the repayment period is extendable to Seven years in hardship cases.
Installments to be fixed monthly or otherwise depending on income generation.
DISBURSEMENT OF LOANS: Full amount up to Rs.15,000/ - may be disbursed in cash.
However, Branch Manager to ensure end-use by physical verification.
INTEREST SUBSIDY: Interest Subsidy in DRI Advances has been discontinued w.e.f. Nov - 2016.
SCHEME FOR REHABILITATION OF MANUAL SCAVANGERS (SRMS) 2013
 Scheme launched under Prohibition of Employment as Manual Scavengers and their Rehabilitation Act
2013 by modifying the earlier scheme 2007.
 Scheme implemented by National Safai Karamchari Finance & Development Corporation under Ministry
of Social Justice.
Objective:
 To rehabilitate manual scavengers & their dependents in alternative occupations.
 Manual scavengers and their dependants irrespective of their income are eligible (min. age 18
years).
 Scavengers: A "Scavenger" means one who is partially or wholly engaged in the obnoxious and
inhuman occupation of manually removing night soil and filth.
SRMS
No minimum education criteria
Training : Beneficiaries to be provided upto 2 years training with stipend @ Rs.3000 pm.
Cash assistance : Identified persons (one from each family) eligible for cash assistance of Rs.40000
(withdrawable in monthly instalment of Rs.7000)
Max Loan amount : Rs.10 lac (in case of sanitation related projects- like Vacuum Loader, Garbage
Disposal Vehicle, Pay & Use Toilets etc, the loan amount is Rs.15 lac)
Margin : No margin from the borrowers
Rate of interest :
 Project up to Rs.25000 = 5% (4% for women).
 Above Rs.25000 = 6% pa. If banks charge higher interest rate, difference will be paid by SCA.
Repayment :
 Project up to Rs.5 lac: 5 years and Above Rs.5 lac: 7 years. (including moratorium period of 2
years).
 State Channelizing Agency (SCA) would distribute funds within 3 months from date of application.
Back ended Capital subsidy :
Range of Project Cost (Rs.) Rate of Subsidy
Upto 2,00,000 50% of project cost

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2,00,000 to 5,00,000 Rs. 1 lakh + 33.3% of project cost between Rs. 2-5 lakh
5,00,000 to 10,00,000 Rs. 2 lakh + 25% of project cost between Rs. 5-10 lakh
10,00,000 to 15,00,000 Rs. 3,25,000/-
 Full amount of loan shall be disbursed including amount of subsidy by the bank.
Penal Provision for misuse of funds: In case of diversion of funds by beneficiaries for their other
needs, the banks can initiate action as per their policy and rules in this regard.
 In case it is found that the beneficiary has diverted the subsidy for any purpose, other than for
which the assistance was provided:
(i) he/she shall be liable to repay the entire amount of subsidy immediately with a penal
interest of 9% per annum.
(ii) he/she shall become ineligible for any assistance under the scheme, in future.

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CHAPTER
Credit Management & Risk Policy 13

Chapter 1: Objective, Structure & Processes of Credit Risk Management
Possibility of Or
Due to Inability
Loss Unwillingness
Chapter 2: Credit Delivery Structure

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PNB LenS – The Lending Solution for Loan Management
Chapter 3: Statutory, Regulatory and Other Restrictions on Credit
3.1: Statutory Restrictions:
Bank cannot grant any loan on the security of its own shares [Sec. 20(1) of BR Act]
Certain restrictions on loans to the Directors and their firms [Sec. 20(1) of BR Act]
Restrictions on holding shares in companies [Sec. 19(2) and 19(3) of BR Act]
Restriction on credit to companies to buy back their securities (Companies Act, 2013)
3.2: Regulatory Restrictions:
Granting loans and advances to relatives of Directors

Restrictions on Grant of Loan & Advances to Officers and Relatives of Senior Officers (Scale IV & above)
of the Bank
Restrictions on Grant of Financial Assistance to Industries Producing/ Consuming Ozone Depleting
Substances (ODS)
Restrictions on Advances against Sensitive Commodities under Selective Credit Control (SCC)
Chapter 4: Exposure Norms

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Chapter 5: Credit Delivery – Pre Sanction Appraisal
5.1 Due Diligence:
All credit proposals are subjected to due diligence processes in regard to the credentials of the
borrower, purpose of the loan, financial position of the borrower, need based requirement of
credit facilities for working capital and capital expenditure, capability to service the loans and
security offered.
Scrutiny of past credit history of all Borrowers/ Promoters/ Directors/ Guarantors needs to be carried out
for being satisfied about their credentials, and to comply with guidelines on KYC and AML.
5.2 Central Economic Intelligence Bureau:
For HO proposals (at present exceeding ₹50 cr.), the report sought from Central Economic Intelligence
Bureau (CEIB) on the prospective borrower be properly analysed and mentioned in the proposal.
5.3 Legal Entity Identifier (LEI) Registration:
RBI has made it mandatory for corporate borrowers having aggregate FB and NFB exposure of ₹5 crore
and above (introduced in a phased manner) from any bank to obtain Legal Entity Identifier (LEI)
registration and capture the same in the CRILC.
5.4.1: Methods of Lending - Working Capital Facilities:
5.4.2: Assessment of Term Loan:
While appraising proposal for term loan, the following 4 fundamentals should be carefully studied and analyzed:
i) Technical feasibility,
ii) Economic viability,
iii) Financial viability and
iv) Managerial competence.
The tenor including moratorium for scheme specific term loans should be as per the approved schemes
guidelines. In other cases, term loans are normally granted for periods varying from 3 to 7 years. Term Loans for
Infrastructure Projects may be allowed even with longer repayment period upto 20 years.

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Chapter 6: Credit Delivery – Post Sanction Follow up, Supervision and Monitoring
Documentation-
Execution & vetting
PDC
LSS
Ensuring End Use of Funds
6.5 Agencies for Specialized Monitoring (ASMs):
In case Borrowal accounts is having credit exposure (FB+NFB) of more than ₹250 crore from the Banking
system under Consortium/ Multiple/ Sole banking, ASMs are to be appointed.
Further, if need arises, ASMs can also be appointed in the following situations:
1. Exposures of specialized nature

2. Criticality/ Stress observed in the account & SMA-2
3. Project or functioning of borrowal account is too technical or complex
4. If flagged as RFA by Banks
5. If there is adverse development in the account or in the industry
However, in case of borrowers having valid External Risk Rating of AAA or AA, sanctioning authority is
empowered for considering waiver of appointment of ASMs.
6.9 Review/ Renewal of Working Capital Limits/ Term Loans:
In terms of IRAC Norms “Regular and ad hoc credit limits need to be reviewed/ regularized not later than 3
months from the due date/ date of ad hoc sanction.
In case of constraints, the branch should furnish evidence to show that renewal/ review of credit limits is already
on and would be completed soon.
In any case, an account where the regular/ ad hoc credit limits have not been reviewed/ renewed within
prescribed timeline i.e. 180 days from the due date/ date of ad hoc sanction will be treated as NPA.
Chapter 7: Delegation of Loaning Powers
The Bank has a well-defined system of delegation of loaning powers, duly approved by the Board, to sanction/
approve credit facilities. The loaning powers have been delegated at various levels based on certain parameters
viz. Risk associated with the borrower, Facility Type, Industry/ Sector composition, regulatory prescription etc.
7.1 Delegated Power of Loans & Advances:

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The delegated loaning powers of the various functionaries are to be exercised judiciously within their vested
loaning powers and strict compliance of various guidelines are enumerated in loaning powers & guidelines for
exercising such powers at various levels.
Temporary Overdrawings (TOD): In fund-based secured advances, overdrawing may be allowed for payment of
statutory dues, salaries, wages or any other justifiable debits for very short period say 2-3 days, but not
exceeding 7 days (including roll over, if any) to meet temporary mismatch of funds in unforeseen circumstances
within their vested loaning powers.
Adhoc Facilities: Adhoc limit/ facility should be granted as regular sanction for fixed period to the borrower after
analyzing the financials & requirements of the borrowers only for unexpected business and subject to the other
laid down stipulations for sanction of adhoc limits.
7.3.12 Confirmation of Action:
Any direction (including telephonic direction) for taking action in any case in respect of matters, on which the
senior officer or his subordinate has powers to decide, shall ordinarily be conveyed in writing.
The officials shall exercise the vested loaning powers diligently and shall not exceed the vested powers. However,
in exceptional circumstances and for bonafide exigencies, wherever such powers are exceeded, reporting the
same immediately to the controlling authority for confirmation by the competent authority not later than 3 days
from the date of the transaction in any case shall be done.
Chapter 8: Internal Risk Rating/ Scoring - Process and Systems
8.1.2 Credit Risk Rating Models:
To measure risk in individual Borrowal accounts, the bank has identified various segments viz. large corporate,
mid corporate, small, NBFC, New projects, Banks, Retail etc. Borrowers in these segments reflect similarity of
potential credit risk factors and as such can be rated using the single model for the segment.
Parameters under these models capture potential credit risk both internal as well as external, which may affect the
credit quality of a borrower.
The models have been provided on online server and can be accessed through respective links available under
“Non CBS Applications” on Finacle Home page.
Validity of Ratings under Trac (Due after 12 months/18 months of B/L Date and Overdue after 15/21 of
B/L Sheet Date)
Chapter 9: Identification of Target Market for the Bank - Thrust Areas:
9.1 Retail Segment: The performance, monitoring and control of all the Retail Segment Schemes is looked
after by Retail Banking Division. Bank will continue to use retail as a growth trigger and direct its policies
towards boosting advances to retail segment, mainly through Lead Generating Branches attached to RAMs &
Independent Lending Branches.
Following areas will be focused to build robust and quality-based retail loan portfolio:-
9.1.1 Product, Research and Innovations

9.1.2 Leveraging of Information Technology (Lead Nurturing Cell)
9.1.3 Cut- off levels for Scoring Models for Credit Decision

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9.2: Priority Sector Credit: Bank will continue to direct its policies for boosting advances to all segments
of Priority Sector to remain ahead of the national goals under priority sector, agriculture, weaker
sections, women beneficiaries etc.
The thrust is to provide financial and all other assistance to the farming segment in the line with goals of Govt.
of India to double farmers’ income by promoting farmers’ welfare, reducing agrarian distress and bringing
parity between income of farmers and those working in non-agriculture professions.
In addition to agriculture, thrust shall remain on boosting Micro Credit through financing of Self Help Groups.
Financing to Women SHGs will be focused upon. Bank will engage sufficient number of “PNB Sakhis” and NGOs
to facilitate credit linkage of SHGs.
9.3 Micro, Small & Medium Enterprises (MSME):
The Bank shall continue to lay emphasis on financing Micro, Small & Medium Enterprises and our existing MSME
credit portfolio shall be enlarged with special focus on lending to Micro Enterprises.
9.3.2 Targets for MSME Lending:
Advances to MSME sector shall be reckoned in computing achievement under the overall Priority Sector target of
40% ANBC or CEA of Off-Balance Sheet Exposure, whichever is higher, as per the extant guidelines on priority
sector lending.
Further, in terms of the recommendations of the Prime Minister’s Task Force on MSMEs, banks are advised to
achieve:
20% y-o-y growth in credit to micro and small enterprises.

10% annual growth in the number of micro enterprise accounts, and
60% of total lending to MSE sector as on preceding March 31st to Micro enterprises.
Chapter 10: Capital Charge for Credit Risk
10.1 Credit Risk Policy:
With the objective to improve the banking sector’s ability to absorb shocks arising from financial and economic
stress, Bank has implemented the Basel III guidelines w.e.f. 01.04.2013 on the basis of regulatory prescription
for Capital Adequacy.
RBI vide their letter dated 31.07.2013 has also allowed the bank to participate in the parallel run process for
Foundation Internal Rating Based (FIRB) approach for regulatory capital calculation for credit risk.
Under Standardized Approach, loan assets have been classified into different categories. The major categories
are:
1. Claims on Domestic/ Foreign Sovereigns

2. Claims on Public Sector Entities (PSEs)/ Primary Dealers
3. Claims on Banks
4. Claims on Corporates
5. Claims on NBFCs
6. Claims included in the Regulatory Retail Portfolio
7. Claims secured by Residential Properties

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8. Claims under Specified Categories (Consumer credit, credit cards, capital market, venture capital etc.)
9. Other Assets (Staff Loans)
10. NPA
The credit exposures in the above categories are assigned different Risk Weights (as prescribed by RBI) to
calculate Risk Weighted Assets for Credit Risk, which forms a basis for computation of Capital Charge for Credit
Risk
10.3: External Risk Rating
In view of Basel III regulations, the borrowers of having aggregate exposure (FB+NFB) above ₹5 Crore or
total average annual turnover of more than ₹50 crore, shall get their credit facilities rated from any of the
External Rating Agencies. However, as per our Bank’s guidelines all borrowers with total exposure (both
Fund Based & Non Fund Based) up to ₹25 Crore has been exempted from securing External Risk Ratings.
10.5: Credit Risk Mitigation Techniques:
Eligible financial collaterals help the bank in reducing the exposure amount by permitting offset of such
collaterals against the exposure
Under Standardized Approach, the following securities (either primary or secondary) are eligible for
treatment as credit risk mitigates:
1. Cash or the deposit with the bank taking exposure

2. Gold
3. Securities issued by Central/ State Govt.
4. KVP/ NSC
5. LIC Policies (Surrender Value)
6. Certain specified Debt Securities
7. Certain specified Mutual Fund instruments
Eligible collaterals:
In addition to the eligible financial collaterals as mentioned above for standardized approach, some other
collaterals recognized under IRB approaches of credit risk are as under:-
1. Eligible Financial Receivables

2. Commercial or Residential Real Estate (CRE/RRE)
3. Other physical Collaterals
The above mentioned is an indicative list of eligible financial collaterals. The detailed guidelines are available in
Credit Risk Mitigation and Collateral Management Policy 2022-23.

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CHAPTER
Micro, Small & Medium Enterprises 14

MSME are the backbone of the Indian economy. MSME stands for Micro , Small and Medium
Enterprises. They contribute about 30% to the country's gross domestic product (GDP). MSME sector
is the biggest source of employment in the country.
The livelihood of about 12 crore people depends on this sector . To realize the government's mission
of $5 trillion economy by 2024, the contribution of this sector to GDP needs to increase to 50%. This is
the reason that the focus of the government has increased towards this sector. Many types of
incentives are being provided to MSME businessmen by the Central Government and the State
Government .
New definition of MSME Micro , Small and Medium Enterprises are called MSME in short. There are
two types of MSMEs :
Manufacturing enterprise ie production unit . Second is the service MSME unit , it mainly works to
provide service . Recently the government has changed the definition of MSME .
classification Micro Small Medium industry

industry industry
Manufacturing and service Investment in Investment in Investment in Plant
enterprises and enterprises providing Plant & Plant & & Machinery or
services Machinery or Machinery or equipment 's : Not
equipment 's : equipment 's : exceeding 50 crore
Not exceeding Not exceeding and annual turnover
Rs.1 Crore and Rs.10 crore and not exceeding Rs.
Annual Turnover annual turnover 250 Crore
: not exceeding : not exceeding
Rs. 5 Crore Rs. 50 Crore
Jan Samarth Portal
Jan Samarth is a digital portal that brings together 13 credit linked government schemes on a single
platform. Beneficiaries can digitally check eligibility , apply online under Patra Yojana and get digital
approval in a few simple steps.

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Available Plans :
Education Loan – Central Sector Interest Subsidy Scheme , Padho Pardesh , Dr. Ambedkar
Central Sector Scheme
A gri infrastructure loan – Agri Clinic & Agri Business Center Scheme ( ACABC), Agriculture
Marketing Infrastructure ( AMI), Agriculture Marketing Fund.
Business Activity Loan – PMEGP , Weaver Mudra Scheme , Pradhan Mantri Mudra Yojana ,
Pradhan Mantri Street Vendor Atmanirbhar Nidhi Scheme , Self Employment Scheme for
Rehabilitation of Manual Scavengers, Standup India Scheme
Livelihood Loan – Deendayal Antyodaya Yojana – National Rural Livelihood Mission ( DAY-
NRLM)
ZED – Zero Defect Zero Effect
This scheme , launched by the Ministry of Micro , Small and Medium Enterprises in the year 2016 , is
an integrated and comprehensive certification system.
The scheme is responsible for making the Msme productive , quality , pollution abatement , energy
efficiency , financial position , human resource and technologically competent including design and
intellectual property rights.
Its mission is to develop and implement 'ZED' culture in India based on the principles of ' Zero Defect ,
Zero Effect ' .
ZERO DEFECT
o Zero Defect concept is customer centric.
o Zero Nonconformity or Noncompliance
o zero waste
ZERO EFFECT
o Zero air pollution , liquid discharge , solid waste
o Zero wastage of natural resources
ZED Certification \ Rating:
Micro , Small and Medium Enterprises will be assessed on defined outcome parameters for
operational level indicators and organizational level indicators.
Based on the evaluation, the MSMEs will be ranked as Bronze-Silver-Gold enterprises.
There are 50 parameters for ZED rating and additional 25 parameters for ZED defense rating
under ZED maturity assessment model .
Purpose of the plan
To develop an ecosystem for ' Zero Defect Manufacturing ' in Micro , Small and Medium
Enterprises .
Promotion of optimization of quality equipment/systems and energy efficient manufacturing.
To enable micro , small and medium enterprises to manufacture quality products .
To encourage MSMEs to continually upgrade quality standards in products and processes.
To develop professionals in the field of ZED construction and certification.

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‘Make in India ' campaign.
Implementing Agency of the Scheme:
Quality Council of India ( QCI ) has been appointed as the National Monitoring and Implementation
Unit ( NMIU) for the implementation of ZED. Ministry of MSME has issued under the MSME
Sustainable ( ZED) certification scheme In which there are three levels of certification ie 1 ( Bronze) , 2 (
Silver) and 3 ( Gold ).
The below mentioned concessions are provided to Z rated MSME units in PNB:
ZED rating achieved by the Units Eligible Concession

Bronze 50% off on processing fee and 0.10% interest subvention
Silver & Gold 50% off on processing fee and 0.25% interest subvention
Bank's Various Schemes for MSMME Sector
Scheme Name eligibility loan terms features

st
PM Swanidhi ( peddlers and vendors 1 Loan up to Tranche -5000- Interest subsidy
PM Street Vendor 10000/- , without any collateral
Atam Nirbhar 2nd Tranche -15000-20000 (applicable rate 7% ) ,
Nidhi) 3rd Tranche -30000-50000 CGTMSE cover free.
pnb property business persons and 10 lakhs , repayable in 180 65% max on house
organizations months , OD/ TL option. property , 60% max
on other property.
PNB E-Mudra Non-Farm Sector 50000/- or the sum of 6 Guarantee coverage
Business Individual months' deposits , whichever is under CGFMU
18-60 Years , 6 higher.
Months Old
Customer
PNB MSME prime business persons and 10 lakh to 100 crore , In the Minimum collateral
plus organizations shape of WC or TL ( repayable security from 30% to
in 7 years) . 75% .
MSME -Special –
Facility of automatic
enhancement of limit.
MSME-open Term
Loan – Pre-approved
term loan available.
PNB Jeevan Manufacturer and TL up to 2 cr ( repayable in 5 Guarantee coverage
Rakshak supplier of Medical years) and LC ( repaid on due under CGTMSE
Oxygen , Hospital , date) In the shape of
Nursing Home
PNB Gurukul educational Maximum (2 Crore) as required At least 50% of the
institutions , Margin-25% , Maximum loan loan is secured by
70% of Annual Deposit Receipt property or liquid
, Repayment in 10 years (2 security.
years moratorium)

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PNB Hospitality For business of Maximum Term Loan -10 Crore 40% of the loan
restaurant / dhaba / , Overdraft - Upto 50 Lakh secured by collateral
hotel etc. (Total exposure not more than -
10 Crore ) , Margin -25%
Repayment in 10 years
(moratorium of 2 years)
PNB GST Express All GST registered Loan from 10 Lakh to 2 Crore , 100% Collateral
units for working Margin-Zero Secured , 50%
capital collateral + 50%
CGTMSE coverage.
PNB Shikhar Applicable only in Loan up to 2 crores , term loan CGTMSE covers loans
Jammu and Kashmir repayment in 7 years. above 10 lakhs.
and Ladakh , all
business entities
PNB Stand Up SC/ST/Women Loan above 10 Lakh and up to CGTSSI cover for
India Entrepreneur Door to 1 Crore , Margin – 15% of the loans above 10 lakhs.
New Enterprise project cost
PMEGP (Prime New ventures for Maximum 50 Lakh Subsidy General
Minister employment (Manufacturing), 20 Lakh (Urban-15%, Rural-
Employment generation in rural (Service Sector) ; Margin- 10% 25%), Subsidy Other-
Generation and urban areas. 10 General Category , 5% - SC, ST, (Urban-25%, Rural-
Program) pass OBC, Women 35%)
Credit Guarantee Funds for Micro and Small Enterprises ( CGTMSE)
 Scheme came into force from August 1, 2000.

 CGFSI was renamed CGTMSE subsequent to enactment of MSMED Act, 2006
PURPOSE OF THE SCHEME: The purpose of CGTMSE scheme is to provide collateral free
finance to the borrowers of Micro & Small Enterprises.
Scope and Extent of the Scheme: Eligible Lending Institution enters into an Agreement with
the Trust. Such Institution is referred to as Member Lending Institution (MLI).
Credit Facilities eligible under Scheme:
The Trust shall cover credit facilities (FB and/or NFB) extended by MLI to a single eligible
borrower in the MSE Sector for credit facilities :
(i) Not exceeding 50 lac RRB/FI

(ii) Not exceeding 200 lac (SCB & selected FIs)
(iii) Facilities should have been sanctioned without any collateral security and/or third
party guarantee.
(iv) Except for cases covered under the concept of “Hybrid Security”.
CGTMSE had also introduced a new “Hybrid Security” product where the
MLIs will be allowed to obtain collateral security for a part of the credit
facility, whereas the remaining unsecured part of the credit facility, upto a
maximum of ₹200 lakh, can be covered under the scheme.
Eligible Activities:

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All new and Existing MSEs engaged in manufacturing or service activities.
Excluding:
 Loans to Educational Institution

 Training Centre
 Self Help Group
 Joint Liability Group
 Mandatory coverage of Loans upto Rs.10 lac to MSE eligible under the scheme.
Respective sanctioning authority is empowered to cover eligible loans under CGTMSE

guarantee coverage, on merits of the case.
Credit Facilities not eligible:
 Any credit facility covered under DICGC.
 Any credit facility covered by Govt or by any other agency.
 Credit facilities sanctioned against collateral security/third party guarantee. However, after
the introduction of Hybrid Security model MLIs can cover the unsecured part of the
collateral security under CGTMSE upto to the extent of Rs.200 lakh.
 Maximum interest rate not to be more than 14% p.a.
Annual Guarantee fee
Annual guarantee fee before 01.12.2022
Credit Facility Women, Micro Enterprises and Units

Others
covered in North East Region
Up to 5 Lakhs 1.00 %+ Risk Premium as per extant guidelines of the Trust
Above 5 Lakhs and up 1.35% + Risk Premium as per extant 1.50 %+ Risk Premium as per extant
to 50 Lakhs guidelines of the Trust guidelines of the Trust
Above 50 Lakhs and 1.80% + Risk Premium as per extant guidelines of the Trust
up to 200 Lakhs
Retail Trade ( up to 2.00%+ Risk Premium as per extant guidelines of the Trust
100 lakh)
Payment of ASF/AGF on or after 01.12.2022
Slab Standard Rate Fee Rate after Fee Rate with Risk Premium
(SR)* Discount
(-10%)* 15% 30% 50% 70%
0 – 10 Lakh 0.75 0.68 0.86 0.98 1.13 1.28
Above 10-50 1.10 0.99 1.27 1.43 1.65 1.87
Lakh
Above 50-2 1.20 1.08 1.38 1.56 1.80 2.04

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Crore
*AGF will be charged on the guaranteed amount for the first year and on the outstanding amount for
the remaining tenure of the credit facility. The standard rate is across all activity including trading
activity.
MLIs newly registered/which do not have sufficient history of transactions under CGTMSE will be
placed at 70% risk premium for a period of atleast 1 year.
CGTMSE had engaged the services of external agency to carry out the analysis of the portfolio of
CGTMSE. The agency, inter alia, has also categorized the MLIs based on critical factors such as NPA
rate, claim rate, quick mortality ratio, netflows etc. Accordingly, depending on the degree of risk,
MLI with better portfolio would be given the discount of 10% in standard rate whereas MLI with
high risk associated would be charged maximum risk premium up to 70% of SR
Payment of ASF/AGF before 01.12.2022
Risk premium on NPAs in Guaranteed portfolio Risk premium on Claim Payout Ratio
NPA Percentage Risk Premium Claim Payout Percentage Risk Premium
0-5% SR 0-5% SR
>5-10% 10% of SR >5-10% 10% of SR
>10-15% 15% of SR >10-15% 15% of SR
>15-20% 20% of SR >15-20% 20% of SR
>20% 25% of SR >20% 25% of SR
Payment of ASF/AGF on or after 01.12.2022
Slab Standard Rate Fee Rate after Fee Rate with Risk Premium
(SR)* Discount
(-10%)* 15% 30% 50% 70%
0 – 10 Lakh 0.75 0.68 0.86 0.98 1.13 1.28
Above 10-50 1.10 0.99 1.27 1.43 1.65 1.87
Lakh
Above 50-2 1.20 1.08 1.38 1.56 1.80 2.04
Crore
*AGF will be charged on the guaranteed amount for the first year and on the outstanding amount for
the remaining tenure of the credit facility. The standard rate is across all activity including trading
activity.
MLIs newly registered/which do not have sufficient history of transactions under CGTMSE will be
placed at 70% risk premium for a period of atleast 1 year.
CGTMSE had engaged the services of external agency to carry out the analysis of the portfolio of
CGTMSE. The agency, inter alia, has also categorized the MLIs based on critical factors such as NPA
rate, claim rate, quick mortality ratio, netflows etc. Accordingly, depending on the degree of risk,
MLI with better portfolio would be given the discount of 10% in standard rate whereas MLI with
high risk associated would be charged maximum risk premium up to 70% of SR

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Discount of 10% on or after 01.12.2022

Category Social category (Weaker Geographic MSE
section / Undeserved Section) Status
Target Group Women / SC / ST NER (Upto 50 Lakh) / ZED
Aspirational District Certified
Relaxation/Concession in 10% 10% 10%
Standard Rate
An MSE falling in all the above three categories will be eligible for maximum discount of 30% on
Standard rate of fee.
Extent of Guarantee before December 01, 2022
Category Max. extent of Guarantee where credit facility is

Up to 5 lakhs More than 5 lakhs and up More than 50 lakhs and
to 50 lakhs up to 200 lakhs
Micro Units 85% of the default amount 75% of the default amount
or a maximum of Rs 4.25 or a maximum of Rs 37.5
50% of the default amount
lakh lakh
or a maximum of Rs 150
Women 80% of the default amount or a maximum of Rs 40 lakh
lakh
Entrepreneurs/ North
East
रीटे ल टर े ड 1 कर ड़ तक 50% of the default amount or a maximum of Rs 50 lakh
बाकी अन्य कैटे गरी 75% of the default amount or a maximum of Rs 150 lakh
Extent of Guarantee on or after December 01, 2022
Category Max. extent of Guarantee where credit facility is

(including trading upto 200 lakh) Upto 5 lac Above 5 lac Above 50 lac
and upto 50 lac and upto 200
lac
Micro Enterprises 85% 75%
75%
MSEs located in North East Region (incl. Sikkim) 80%
Women Entrepreneurs/Aspirational District/ ZED 85%
certified MSEs / SC /ST entrepreneurs
All other category of borrowers 75%

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CHAPTER
NPA Management 15
IRAC (Income Recognition and Asset Classification) Norms
NPA (Non-Performing Assets): An Asset, including a leased asset, becomes Non-Performing when it
ceases to generate income for the bank.
Term Loan: if interest and/or installment of principal remain overdue for a period of more
than 90 days.
Cash Credits and Overdrafts: If the account remains “Out of order”
Out of order Conditions:
 The outstanding balance remains continuously in excess of the sanctioned
limit/drawing power for 90 days.
 Even though the outstanding balance is less than the sanctioned
limit/drawing power, there are no credits continuously for 90 days as on the
date of balance sheet or credits are not enough to cover the interest debited
during the same period.
Stock Statement: The outstanding based on drawing power calculated from stock
statements older than three months, would be deemed as irregular & if such
irregularity persists for a continuous period of 90 days.
Renewal/ Review: Regular/ Ad-hoc credit limits have not been reviewed / renewed
within 180 days from the due date/date of ADHOC sanction will be treated as NPA.
Bills Purchased and Discounted: If the bill remains overdue for a period of more than 90
days.
Securitization Transactions: If the amount of liquidity facility remains outstanding for more
than 90 days.
Derivative Transactions: In respect of derivative transactions, the overdue receivables
representing positive mark-to-market value of a derivative contract, if these remain unpaid for
a period of 90 days from the specified due date for payment.
Credit Card Accounts: If the minimum amount due, as mentioned in the statement, is not
paid fully within 90 days from the Payment due date as mentioned in the statement.
Default In Payment of Interest: In case of default in payment of interest only, Branches
should classify an account as NPA only if the interest charged during any quarter is not
serviced fully within 90 days from the end of the quarter.
Determination of NPAs: Borrower wise, not Facility wise.
Advances against FDR/NSCs/KVP/IVP/LIP: need not be treated as NPAs if adequate margin
is available in the accounts.

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Advances to Staff members, under Staff Welfare Scheme: should be classified as NPA only
when there is default in repayment of installment of principal or payment of interest on due
date of payment.
Agriculture Advances: The crop season for each crop, which means the period up to
harvesting of the crops raised, would be as determined by the State Level Bankers’ Committee
in each State.
A loan granted for short duration crops will be treated as NPA, if the installment of
principal or interest thereon remains overdue for two crop seasons.
A loan granted for long duration crops will be treated as NPA, if the installment of
principal or interest thereon remains overdue for one crop season.
Kisan Credit Cards: Kisan Credit Card Account would be deemed to be a Non Performing
Asset (NPA) if it remains out of order for a period of two crop seasons /one crop season (as
the case may be).
There are no credits in the account continuously for two crop seasons/ one crop
season (as the case may be) as on the date of balance sheet.
The outstanding remains continuously in excess of the limit for two crop seasons/
one crop season (as the case may be) as on the date of balance sheet.
The credits in the account are not sufficient even to cover the interest debited in
respect of the account for two crop seasons/ one crop season (as the case may be).
Consortium Advances: Each bank may classify the borrowal accounts according to its own
record of recovery and other aspects having a bearing on the recoverability of the advances.
Advances guaranteed by Central Government: The credit facility backed by the Central
Government Guarantee though overdue may be treated as NPA only when the Government
repudiates its guarantee when invoked.
This exemption from classification of Government guaranteed advances as NPA is not
for the purpose of recognition of income.
If interest and/or installment of principal/or any other amount due to the bank
remains overdue for a period more than 90 days shall become a non performing
advance.
MONITORING OF IRREGULAR ACCOUNTS – CROP BASED ADVANCES
For Crop based CC/OD:

Irregularities Sub-Categories Crop period Basis for Classification
(Overdue period)
Short Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days
Long Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days
For Crop based TL/DL:

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Irregularities Sub-Categories Crop period Basis for Classification

(Overdue period)
Short Term Crop
CBR-0 1-364 Days
CBR-1 365-546 Days
CBR-2 547-729 Days
Long Term Crop
CBR-0 1-182 Days
CBR-1 183-364 Days
CBR-2 365-547 Days
Following reports are available in Amalgamated EDW: -
1. PSFID-050 CBR Summary (Crop based irregularity)- Crop based agriculture loans sub-classified
as CBR-0, CBR-1 & CBR-2 depending on days of irregularity.
2. PSFID-051 CBR Account wise detail (Crop based irregularity)- Crop based agriculture loans sub-
classified as CBR-0, CBR-1 & CBR-2 depending on days of irregularity.
RECOGNITION OF INCOME & APPROPRIATION OF RECOVERY IN NPAS:
Income Recognition Policy: Income from non-performing assets is not recognized on accrual basis but
is booked as income only when it is actually realized.
Ascertainment of interest not realized (DI)/Reversal of Interest: When a credit facility is classified for
the first time as NPA the entire interest accrued & credited to the income account in the past periods,
which has not been realized should be ascertained and same should be reversed and should be
credited back in the respective account itself. And stop further application of Interest. This will apply
to Govt. guaranteed accounts also.
Appropriation of Recoveries:
1. Expenditure / Out of Pocket Expenses incurred for Recovery (earlier recorded in
Memorandum Dues)
2. Principal irregularities i.e. NPA outstanding in the account gets updated / adjusted,
whichever is earlier.
3. Thereafter towards the interest irregularities/ accrued interest.
Assets purchased from other bank: Any recovery in respect of a non performing asset purchased
from other banks should first be adjusted against its acquisition cost. Recoveries in excess of the
acquisition cost can be recognized as profit.
GUIDELINES ON ASSET CLASSIFICATION:
CATEGORIES OF AN ASSET:
Standard Assets Sub-Standard Assets Doubtful Assets Loss Assets

o Standard Assets: Standard asset is one which does not disclose any problem and which does
not carry more than normal risk attached to the business. Such an asset is not an NPA.
o Special Mentioned Account (SMA):
SMA (0) SMA(1) SMA(2)
Irregularities (Principal Irregularities (Principal or Irregularities (Principal or
or Interest) up to 30 Interest) from 31 days to 60 Interest) from 61 days to 90
days. Days Days

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o Sub- Standard Assets: A sub-standard asset is one, which has remained NPA for a period less
than or equal to 12 months.
o Doubtful Assets: An asset is classified as doubtful if it remained in the sub-standard category
for 12 months.
DB-1 DB-2 DB-3

Remained in doubtful Remained in doubtful Remained in doubtful
category up to 1 Year. category for 1 to 3 Years. category for more than 3
Years.
o Loss Asset: A loss asset is one where loss has been identified by the bank or internal or
external auditors or the RBI Inspectors but the amount has not been written off wholly.
o Straightaway Doubtful: If the realizable value of the security (as assessed by the bank’s
approved valuers / RBI) is less than 50% of the outstanding in the borrowal accounts, it may
be straightaway classified under doubtful category and provisioning should be made as
applicable to doubtful assets (DB 1).
o Straightaway Loss: If the realizable value of the security (as assessed by the bank’s approved
valuers / RBI) is less than 10% of the outstanding in the borrowal accounts, the existence of
security should be ignored and the asset should be straightaway classified as loss asset.
Functionaries responsible:
Type of Centre/ Office Definition

Branch Office Responsible for recovery in NPA accounts with Balance O/s up to Rs 10.00
Lakh. (Borrower wise)
Circle SASTRA Centre Circle SASTRA Office: Recovery and resolution of NPA borrowers having
aggregate balance outstanding above Rs 10 lakhs (Borrower wise).
Zonal SASTRA Centre NPA Accounts of the Branches at ZO location Centre with Balance O/s
above Rs10.00 Cr (Borrower wise) & NCLT accounts. They will also
monitor the Circle SASTRA & will be reporting office of Circle SASTRA.
SASTRA Division Responsible for overall management of the NPA portfolio of the bank.
GUIDELINES ON PROVISIONING:
What is Provisioning: Provisioning is setting aside a part of the profit earned to meet the default
arising out of non-payment of loan installment.
Provisioning on Sub-Standard Asset:
15% 25% 20%
General provision for secured Provision for Unsecured Infrastructure loan accounts
Exposure Exposures.
Provisioning on Doubtful Asset:

25% 40% 100%
DB-1 (Secured portion) DB-2 (Secured portion) DB-3 & Unsecured portion of
doubtful Assets
Provisioning on Loss Assets: 100% on o/s balance.
Provisioning on Standard Assets:

0.25% 1.00% 0.75% 2.00% 0.40%
Direct Advances to Advances to CRE Advances to CRE Housing loan granted at All other loans and
AGR & MSE sector - RH “Teaser Rates” advances*

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o 5% for: Advances restructured and classified as standard in terms of the Master direction –
Reserve Bank of India (Relief Measures by Banks in Areas affected by Natural Calamities)
Directions 2018 – SCBs, as updated from time to time.
Advances covered by ECGC/ DICGC guarantee: In the case of advances classified as doubtful
guaranteed by DICGC/ ECGC, provision should be made only for the balance in excess of the amount
guaranteed by these Corporations.
Advance covered by CGTMSE and CRGFTLIH Guarantee: In case the advance covered by CGTMSE
guarantee becomes non-performing, no provision need be made towards the guaranteed portion.
Provisioning requirements for Credit Card:
0.40% 25% 100%
Standard Assets Sub-Standard Assets Loss Assets
Wilful Defaulters and Non-Cooperative Borrowers:

15% 25% 25% 40% 40% 100% 100% 100%
rd th th
Upto 6M  Upto 6M  SE USE 3 & 4 Year 5 Year
nd (SP & USP) onwards
6M 1Y 6M 1Y 2 Year
Sub-Standard Sub-Standard DB-1 DB-2 DB-3
(Secured) (Unsecured)
SARFAESI Act 2002
(Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002) : The
SARFAESI Act, 2002 empowers Banks/ Financial Institutions to recover their Non-Performing Assets without
the intervention of the court.
Eligible:
o Contractual dues should be more than Rs. 1 Lakh
o Account must be in NPA Category.
o Security charged must be specific, clear & available to the Bank.
o Limitation must be alive.
o In Consortium financing, 60% of secured creditors by value must agree.
o Action can be initiated against cases pending in DRT.
NPA Account not eligible under SARFAESI Act:
o Where Contractual dues not exceeding Rs. 1 Lakh.

o Agriculture land charged against agriculture purpose loan.
o Due amount is less than 20% of principal & interest.
o Charge not registered with CERSAI.
o Loan secured by pledge, lien & by security of bank deposits.
o Limitation has expired as Limitation Act.
o Where security is not charged to bank
AUTHORISED OFFICER
o Means an officer not less than a Chief Manager of PSB or equivalent.
o Authorised Officer enjoys immunity for all Actions done in good faith and without
negligence.

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o Process
Prepare note of approval (Administrative Approval) on SI-2 along with Draft notice
T+2
under Sec 13(2)
Authorized Officer issues 60 Day’s “Notice under Section 13(2)” revised SI-4 for
By T+10 Days
borrowers & revised SI-4A for guarantors.
If notice remains un-served: Substituted Service by Affixation of 13(2) Notice
By T+17 Days where borrower/ mortgagor’s residence / business address + publication in 02
newspapers, one of which should be in vernacular language
If any Representation/Objections submitted by the borrower under Section 13(3A):
By T+47 Days
Reply within maximum 15 days.
On E Day = 60 days Taking over of Possession
completion day
 Possession by delivering Possession Notice (Form SI-10/10A/10B ) to the
borrower.
 Simultaneously affix such Possession Notice on the outer door or at such
conspicuous place of the property.
By E+3 Days
 Prepare inventory as per format (SI-9);
 Deliver a copy of Possession Notice and inventory (SI-9) to the person entitled
to receive the same. In case of refusal to give acknowledgement, send it by
Regd. Post AD/Speed Post/Courier etc.
 Publication of Possession Notice within 07 days in 02 leading newspapers (1-
vernacular) mandatory
Publication by E+10
 SI-10: Single NPA a/c, SI-10A: Multiple NPA a/c, SI-10B: Multiple NPA a/c and
Days
multiple AOs.
 Take valuation from valuer accompanying you. (by E days)
Actual physical possession not delivered voluntarily/ resisted by borrower
If there is resistance in delivering actual possession:
 Filing of application before DM/CMM for taking possession u/s 14 of SARFAESI
File DM/CMM
Act.
application by E+5
 When application is allowed, possession to be taken as per orders of the
Days
DM/CMM. The District Magistrate/ Chief Metropolitan Magistrate will pass
suitable orders for taking possession of the secured assets within a period of
30 days. (Maximum up to 60 days with reason of delay)
Issue of Notice of intended Sale and Publication (Immovable)
 Issue & serve “Notice for intended Sale by Auction/ Tender” of 30 Days (Form
SI-13) and Public Notice (Proclamation of Sale) SI-14 / Invitation for Tender
(Form SI-24) on the Borrower/mortgagors and guarantors.
 SI-14 / SI-24 to be affixed on the conspicuous part of the property to be
By E+10 Days sold/auctioned.
 Publish SI-14 / SI-24, in the two leading newspapers (one should be
vernacular)
 Minimum 30 days gap (Expiry of 30 days) between the date of publication and
the date of Auction or date of opening the tenders.
 Auction Notice to be compulsorily placed at (i)www.pnbindia.in

(ii)http://eprocure.gov.in/epublish/app and (iii) www.ibapi.in
(iv)https://etender.pnbnet.in:8443/banks/detail/pnb/MTQy for movable
assets at-least 30 days in addition to publication in the newspapers.
 For adopting the mode to conduct auction e.g. e-auction, manual auction etc.
E-Auction
refer guidelines issued by the recovery Division.
 T & C to be signed by bidders in Form SI-18A. 10% of RP fixed to be deposited

as EMD on before the fixed date of deposit of EMD Amount.
 Bio-data of highest bidder is to be taken on SI-20.

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 Successful Bidder will have to deposit 25% pf closure bid Amount immediately.
 On getting initial deposit, acceptance of bid to be given on SI-21.
 Confirmation of sale to be given as per SI-22 within 15 days.
 Remaining 75% of the Bid amount to be deposited with 15 days. Period can be
extended to 3 month with prior permission of Zonal SASTRA Head.
 Agreement to sell be executed on format SI-23.
 Confirmation of sale- Form SI-15/16 for Movable & SI-17 for IP.
The Powers to hold on SARFAESI action is as under:
Powers for keeping  For accounts under the purview of Circle SASTRA Centre  Zonal SASTRA
enforcement of Committee.
SARFAESI Action in  For accounts under the purview of Zonal SASTRA Centre  Zonal Office
Abeyance Compromise Committee.
POLICY FOR WILFUL DEFAULTER AND ACTION THERE AGAINST:
NPA borrowal accounts with O/S (FB & NFB facilities which are converted into FB facilities) aggregating Rs.25
lac and above, where “wilful default” is identified by the Bank.
Work Flow for Declaring Borrowers/Guarantor as WILFUL Defaulter
 Identification of Wilful Default on Borrowing Persons/Entity.

STEP-1  When Guarantors are to be declared as wilful defaulters: Serve Recall / Demand
notice on the guarantor.
CS/ZS Centre to serve 10 days’ notice (As per Annexure-I) on all the identified
persons as Step 1, to rectify the default by registered post with AD as well as E-mail, if
STEP-2
available. Examine the reply, if any, and send a suitable reply maximum within 7
days time bringing out the factual position leading to event of Wilful Default.
Sending Proposal to SASTRA Division, HO
STEP-3
If default is not rectified, send Proposal (as per Annexure-II) to ZSC along with
recommendations supported by requisite evidence/ documents.
STEP-4 Placing the proposal before The Committee on Wilful Defaulters thereof within 3
days.
Show Cause Notice
Consequent upon receiving the decision of The Committee from Recovery Division,
STEP-5 Head Office, shall issue 15 days‘ Show Cause Notice (As per Annexure-III) through
registered post with AD and E-mail within 3 days through concerned ZSC/CSC.
Representation by the Proposed Defaulter

If any representation is received from the borrower, submit the representation along
STEP-6 with Para-wise comments and recommendations through ZSC to SASTRA Division,
Head Office for placing the matter before The Committee.
Notice for personal hearing by The Committee

 Serve Notice (As per Annexure IV) for personal hearing by The Committee
through registered AD and E-mail within 2 days on receiving communication of
STEP-7 the date fixed for personal hearing from the SASTRA Division, HO.
 Ensure to serve Notice and proof thereof be submitted to Recovery Division,
Head Office.
Meeting of The Committee and personal hearing of borrower

STEP-8  SASTRA Division, Head Office will place the matter before the Committee.
The Committee will give a personal hearing to such borrowers/ proposed defaulters

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who have made representation.

Decision of the Review Committee
 The decision/ order of The Committee will be placed before the Review
Committee for approval.
STEP-9  On approval of decision/ order by the Review Committee on Wilful Defaulters
declaring the Borrower/ Proposed Defaulter as Wilful Defaulter, the decision
would be communicated to the said Borrower/ Defaulter within 3 days through
concerned ZSC.
Submission of Information
CS centres /ZS centres would submit information to the SASTRA Division, Head Office
STEP-10 as per prescribed format (Annexure V) for publishing/ Reporting to CICs.
CS centres /ZS centres may also ensure the facts about directors, wherever
possible, by cross-checking with Ministry of Corporate Affairs.
When default is identified, simultaneously following measures be taken:
 Foreclosure of mortgaged properties.
 Recovery Suits/SARFAESI Actions.
STEP-11  Criminal Proceedings wherever necessary.
 Removal of Director/ Promoter, who is a Wilful Defaulter, in case loan documents
incorporate such clause that borrower company shall not induct a person who is
a Promoter/ Director of a Wilful Default Company.
Debar from further Institutional Finance and floating new ventures
 No additional facilities should be granted by any Bank/FI to the listed wilful
defaulters.
 In addition, the entrepreneurs / promoters of companies (wilful defaulted)
should be debarred for floating new ventures for a period of 5 years from the
PENAL MEASURES
date of removal of their name from the list of the wilful defaulter.
 Circle SASTRA Centres/Zonal SASTRA Centres may consider publishing the
photographs of Wilful Defaulters only, with outstanding of Rs.25 lacs and above
in the Newspapers, in the Newspapers, covering the area where the borrower
resides.
https://www.cibil.com/nonsuitfile https://suit.cibil.com/
AVAILABILITY OF Non Suit Filed wilful defaulter/ Suit Filed wilful defaulter/ defaulter
NAMES OF WILFUL defaulter for all Banks for all Banks
DEFAULTERS List of Wilful Defaulters of Our Bank can be accessed through Knowledge Centre 
Knowledge Repository Wilful Defaulters
OTS (One Time Settlement)
What is Compromise: Compromise settlement refers to a negotiated settlement under which Bank
endeavours to recover maximum amount in a minimum time with minimum expenses.
Basic parameters for Compromise:
o Quality of primary assets charged to the Bank, their realisability / marketability.
o Collateral value, marketability, realisability and enforceability.
o Means/other attachable assets of the Borrower/guarantor(s).
o Status of legal action/ SARFAESI action and time involved.
Objective
o Maintain capital as per capital adequacy norms.
o Continue incurring cost to service the funds blocked in NPAs.
o Bear the cost for loss of opportunity to lend these funds at favourable rates.
o Make provisions for such loan losses in terms of IRAC norms.

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Eligibility Criteria
o NPA Borrowal Accounts after 3 months from its date of slippage to NPA.
o Recovery Action like SARFAESI Action should have been initiated in the account (wherever
applicable) & at least ONE auction should have been conducted.
Calculation of Recoverable Dues
Balance O/S (Date of NPA) + DI/SI reversed + interest prior NPA debited after NPA
+ Simple Interest @ MCLR Rate (1 Yr )
+ Legal and Other Charges recoverable
+ Charges debited after NPA date
- Recoveries
Recoverable Dues as on the last date of last quarter (A+B+C+D-E)
Valuation of Securities
o Validity/Periodicity of Valuation Reports: Not more than 1 Year old.
o Property Value = 5 Crore & above, minimum 2 independent latest valuation shall be
obtained.
Net Present Realisable Value (NPRV)

o Net Present Value of the OTS amount
If Payment within Where Payment is paid along Where OTS Amount is to be recovered without
3 Months with interest@MCLR interest or at a rate lower than the MCLR
Calculation Not OTS Amount Approved OTS Amount – (Interest@MCLR –
Require Interest@OTS sanctioned Rate)
o NPRV of Securities:
10% 20% 10% 10% 10% 15%*

General IPs having old/ Stay against Attachment by IP Not Mort-gagor
Discount multiple tenancy SARFAESI & Govt. Agencies demarcated Dead (for
/multiple suits Auction failed ancestral IPS)
Specific Discount (Max 40%) 45%*
o NPRV for Plant & Machinery:

Where 2 or more Bids under Consortium/ Direct Agriculture Advances with
SARFAESI have failed Multiple Banking Accounts balance outstanding up to 10 lac
last Reserve Price or NPRV, w. e. Bank’s share in Valuation Zero
is lower
Minimum Indicative OTS Amount:
Where NPRV > Recoverable Dues Recoverable Dues.
Where NPRV < Recoverable Dues but more than Book
NPRV of the securities
O/S
Where NPRV < less than Book O/S NPRV of the securities
Whatever maximum can be
Where NPRV is Zero
recovered
The basis for negotiation shall always be Memoranda Dues and should aim at recovering
maximum share of the same.
The cases where NPRV is less than the book outstanding or Zero and Book Outstanding is more than Rs. 10.00
Cr, then before considering OTS Proposal, Detective Agency should be engaged (If previously not engaged) and
the assets traced out by Detective Agency should be taken into cognizance during negotiation/ approval of
OTS, however, HOCAC-III & Management Committee shall have full powers to waive this condition on case to
case basis based on proper justification.

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Minimum 50% of Book O/s Minimum 40% of Book O/s

Sub-Standard NPAs Doubtful NPAs
DOWN PAYMENT/ UPFRONT PAYMENT:
OTS Offer Upfront Amount Upfront Amount where it is

difficult to provide
prescribed upfront Amount
Upto Rs. 10 lacs 20% Nil
Rs. 10 lacs to Rs. 50 lacs 15% Rs. 0.50 Lacs
Rs. 50 lacs to Rs. 100 lacs 10% Rs. 1.00 Lacs
Rs. 100 lacs to 500 lacs 10% Rs. 5.00 Lacs
Rs. 500 lacs & Above 10% Rs. 10.00 Lacs
Payment terms of OTS Amount:
Where the OTS amount is to be paid beyond 3 months from the date of conveying approval, and/ or
payment in installments, future interest to be charged at least:
@MCLR (1-year) at the time of approval of OTS
Within 12 Months Of Approval
+ 1% on simple basis on reducing balance
@MCLR (1-year) at the time of approval of OTS
More Than 12 Months Of Approval
+ 2% on simple basis on reducing balance
REJECTION OF PROPOSALS
Bal O/S up to 10.00 lacs Bal O/S of more than 10.00 lacs
Circle SASTRA Head Zonal SASTRA Head
Branch Head
proposals under CSCO & COCC Proposals under ZSCO & ZOCC
OTS/WRITE OFF IN STAFF ACCOUNTS: Shall be considered by an authority not below the
level of HOCAC-I subject to delegated powers.
SETTLEMENT OF CGTMSE COVERED ACCOUNTS:
Minimum Indicative OTS Amount
Cases where CGTMSE Claim received Shall not be less than the amount of CGTMSE claim received.
Cases where CGTMSE Claim rejected Shall be as per General Settlement Scheme .
Cases where CGTMSE Claim not yet lodged/ or Shall not be less than 75% of total CGTMSE claim eligible amount
lodged but not yet settled based on the extent of guarantee.
SETTLEMENT OF CGTMSE-HYBRID SECURITY COVERED ACCOUNTS:

Minimum Indicative OTS Amount
Claim amount received Sum of Claim amount received
+ Minimum Indicative amount as per General Settlement Scheme.
Claim not yet filed/ Sum of 75% of Total CGTMSE Claim amount + Minimum Indicative amount as per
received General Settlement Scheme.
SPECIAL OTS SCHEME FOR FY2022-23 (NON DISCRIMINATORY AND NON-DISCRETIONARY SPECIAL
OTS SCHEME - FOR NPA ACCOUNTS UPTO Rs 5.00 CRORES)
Eligibility Criteria : All NPA accounts under Sub-Standard, Doubtful- I, Doubtful-II, Doubtful III, LOSS
category (including Technical Write-off accounts) with ledger outstanding (also termed as balance)
up to Rs.5.00 crores as on 31.03.2022 shall be eligible under this Scheme.

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o Cases pending before Courts / DRTs will be eligible.

o Cases where Bank has initiated the action under SARFAESI- Act 2002 will also be eligible.
o Eligible accounts referred for Revenue Recovery action under State Recovery Laws will also
be eligible.
o Agriculture accounts with balance outstanding more than Rs 10.00 lacs will be covered under
this scheme.
o Cases where OTS was earlier approved but not implemented and has already been declared
failed on or before 31.03.2022, will be eligible.
o Accounts under Consortium or Multiple Banking Arrangements will also be eligible to be
covered under the scheme.
o Units where rehabilitation / restructuring have failed as on date 31.03.2022 are eligible.
Exceptions
o Fraud Accounts.
o Central Govt. /State Govt. guaranteed accounts.
o Units under rehabilitation/restructuring (Already approved and under implementation).
o Cases admitted in NCLT under Insolvency and Bankruptcy Code, 2016.
o Loan against Gold/Jewellery and other liquid securities e.g. LIC/NSCs/KVPs etc.
o Staff Accounts.
o Agriculture NPA accounts upto Rs. 10.00 Lakhs under Sub-Std & DB-I category will not be
covered under this scheme.
o NPA accounts where bank has already entered into a compromise/settlement and
settlement is in force as on 31.03.2022.
o OTS in written off accounts will not be covered in this scheme and OTS in such cases shall be
considered as per “Special guidelines for OTS in Written off Accounts” as circulated vide
SASTRA Division Circular No 24/2022 dated 27.04.20202. However, TWO (Technically Write
Off) accounts will be covered in the scheme.
Sanctioning Authority and Settlement Amount:
Category (Ledger O/s as on 31.03.2020) Sanctioning Authority

Upto Rs.10.00 lacs Branch Head
Above Rs 10.00 lacs upto Rs 1.00 Crore lacs Circle SASTRA Committee Head (CM)
Above Rs 10.00 lacs to Rs 2.00 Crore Circle SASTRA Committee Head (AGM)
Above Rs 1.00 crores upto Rs 2.00 crores (CM- Zonal SASTRA Committee (ZSCO) headed by
CSH) AGM/DGM/GM as Zonal SASTRA Head
Above Rs. 2.00 crores upto Rs. 5.00 crores (AGM-
CSH)
Quick Mortality upto 3.00 Cr ZOCC
Quick Mortality more than 3.00 to 5 Cr HOCAC-I
Express One Time Settlement Process (e-OTS)
e-OTS is an end-to-end digital settlement approval process for NPA Accounts having outstanding
balance up to Rs.10.00 Lakh as on 31.03.2022.
Eligible Borrowers can automatically pay pre-calculated OTS amount through 24 x 7 available digital
channels without visiting Bank’s Branch and can generate sanction letter in online mode. Further,
No-Dues certificate can also be generated on full payment of OTS amount.

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The e-OTS process has been rolled out through PNB official website / PNB One and shall be valid up
to 31.03.2023.
Steps of e-OTS Digital Journey:
STEP- 1 Borrower will visit Bank’s Corporate website www.pnbindia.in and will click e-OTS Icon
available under online services menu through pnbindia, or will Log on to PNB One App
and will click e-OTS icon available under more option.
STEP- 2 He/ She will search NPA Account by selecting either Customer-ID OR Loan Account No OR
Aadhaar No OR PAN No. and validate himself/herself through mobile no. registered with
the Bank by clicking Generate OTP button.
STEP- 3 After verification through OTP, eligible Borrower will click Login button and then details
of Borrower’s all eligible NPA Accounts shall be displayed on the screen along with
Balance outstanding and OTS amount
STEP- 4 After accepting terms and conditions of e-OTS, Borrower will click Full OTS Amount or
Upfront Amount button, as shown on the screen and portal will take the Borrower to the
payment page. Borrower will also have option to pay more than Upfront amount and less
than Full OTS Amount. To enable it, eligible borrower will have to click amount field
before Other Amount button, wherein borrower will enter the desired amount between
Full OTS and Upfront amount.
STEP- 5 On the Payment Aggregator’s page, Borrower will pay the OTS amount through available
digital channels passing through necessary validations from remitter’s Bank
STEP- 6 After payment of OTS amount, sanction letter can be generated online. No-Dues
Certificate shall be generated if full OTS amount is paid. In case partly/upfront amount of
OTS is paid, the Borrower will be able to pay later again through same URL, giving
reference number of e-OTS, generated first time at the time of paying partly/upfront
amount.
NPA Borrower Accounts not eligible under e-OTS Process are mentioned as under:
o All NPA accounts of a Borrower having Balance Outstanding (Principal Amount) up to Rs.
1,000/- as on 31.03.2022 or as on date.
o Agriculture NPA accounts up to Rs. 10.00 Lakhs under Substandard & DB-I categories as
on 31.03.2022.
o Fraud (RBI Reported) Cases wherein Free Code Field No. 9 in Finacle has been updated
as “XXXXX”, “YYYYY” & “ZZZZZ”.
o Wilful Defaulter/Criminal Action Cases.
o Central Govt. /State Govt. guaranteed accounts.
o Loan against Gold/Jewellery and other liquid securities e.g. LIC/NSCs/ KVPs etc. 6.7 Cases
admitted in NCLT under Insolvency and Bankruptcy Code, 2016.
o Cases under CGSSI (Credit Guarantee Scheme for Stand-up India).
o NPA Accounts covered under GECL
o NPA accounts where bank has already entered into a compromise/ settlement and
settlement is in force as on 31.03.2022.
o Units under rehabilitation/restructuring (Already approved and under implementation).
o Cases wherein the Borrower/Guarantor/Co-borrower/any other affected party has filed
a counter-claim/case against the Bank.

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o Cases where margin against un-devolved non-Funded facility is less than 100% as on
date.
o Actual written off accounts.
o Quick Mortality accounts.
o ECGC Covered NPA Accounts.
o Staff Accounts.
o NPA Accounts having Central/State Government Guarantee.
o Cases wherein there is Subsidy account/Fixed Deposit is outstanding.
o NPA accounts which are having flag as Debit, Credit or Total Freeze.
o NPA Pool Accounts
o Borrower-wise accounts which are NPA due to Credit Card default.
o Standalone saving and current accounts (other than PMJDY), where no loan account is
outstanding in the same customer ID.
o Cases where Scheme Type is BIA, FBA, PCA
o Education Loan accounts where interest is not capitalized to Principal outstanding.
o Cases where Borrower name includes the words such as Died, Death, Deceased, Dead,
Expired etc.
RESOLUTION OF NPA THROUGH LOK ADALAT:
Lok Adalats have been established under the provisions of “The Legal Services Authorities Act, 1987”.
o These Lok Adalats provide an easy and cost effective platform for disposal of large number of
cases.
o Every award of the Lok Adalat is deemed to be a decree of a Civil Court and no appeal can be
made against the award.
o All NPA accounts up to O/s upto 20.00 Lacs, both suit filed and others, can be considered for
reference to Lok Adalats for settlement.
o Above 20 lacs can be referred to DRT Lok Adalats.
o Pendency of matters with the Lok Adalat in non suit filed cases does not save limitation.
o Cases that cannot be taken up
 The offences which are compoundable under any law cannot be brought within the
purview of Lok Adalat.
 It has no authority of its own to pass judgements.
RESOLUTION OF NPA THROUGH Debt Recovery Tribunal/Civil Suits
Debt Recovery Tribunal: Created under Recovery of Debts Due to Banks & FIs Act(RDDBFT Act) 1993
except J&K. These are like other civil courts for a special purpose of helping in quicker NPA recovery in
large account. Presently 39 DRTs & 5 DRATs are there.
o Composition Of DRT: DRT headed by Presiding officer appointed by central govt.
 Should be qualified to work as district judge.
 Appointment for a period of 5 years or up to 62 years age whichever is earlier.
 To assist presiding officer Government can appoint Registrar and Recovery Officer.
o Eligible Amount: Minimum Amount due should be 20 lacs and more. Govt. may reduce it to
1 Lac.
o Time Limit: Show cause notice within 30 days. Disposal is expected in 180 days.
o Order:

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 After claim is upheld, Recovery certificate is issued. Recovery officer has powers
such as attachment etc. under Income Tax Act.
 Appeal to president of DRT against order of Recovery Officer within 30 days and
appeal against Registrar within 15 days.
Debt Recovery Appellate Tribunal (DRAT) : A person/ entity aggrieved by order of DRT can appeal to
DRAT within 30 days of receiving order depositing 50% of amount due determined by DRT. DRAT may
reduce or waive the amount to not less than 25%.
o Composition of DRAT: Head by chairperson appointed by central govt. for 5 years or up to 65

years age whichever is earlier.
 Should be qualified to be judge of High Court.
 Held office of Presiding officer at least 3 Years
 Disposal of appeal by DRAT maximum 180 days.
o Fees Structure:
DRT Less than 10 Lacs DRAT
Rs. 12000. 10 Lacs to less than 30 Lacs 12000
For each additional 30 Lacs & Above 20000
1 lac  1000. Max 1.5 lac. 30 Lacs & Above 30000
o Brief overview of various stages & steps before DRT :

Step-1 Filing an application commonly known as OA (Original Application) before the Registrar of
the concerned DRT.
Step-2 DRT issues summons in the names of defendants and the services of summons are
required to be made upon each of the defendant.
Step-3 On service of summons, the defendant is required to file reply within 30 days or further
time granted.
Step-4 In case the defendant sets up a counter claim against the bank in the written statement,
reply to the same should be filed before the next hearing to avoid delay on this ground.
Step-5 A copy of the OA, along with copy of documents and other Annexure(s) is required to be
served on each of the defendants together with the summons issued by DRT.
Step-6 If bank desires to obtain an Injunction, Stay or Attachment Before Judgement (ABJ) in
respect of any assets, separate application with Affidavit needs to be moved before the
DRT, making out a ground that the defendants are about to dispose of the property in
question.
Step-7 On getting Summons, within 30 days, the defendants have to file their reply.
Step-8 After filing of the written statement by the defendants, the evidence of the parties are
taken by way of affidavit.
Step-9 After completion of pleadings, the Presiding Officer (PO) of DRT fixes the matter for final
hearing/arguments. Hearing of OAs filed will be held on day-to-day basis.
Step-10 PO passes Final Order and Recovery Certificate (RC) is issued to RO (Recovery Officer) of
DRT to affect the recovery of the amount of debt as specified in the RC.
Step-11 In case the matter is resolved between the parties, at any stage, before the final order is
passed, by way of OTS etc., the court fee paid by the bank may be refunded.
o Brief overview of various stages & steps before Civil Court :
Step-1 The proceedings before Civil Court commence by filing of plaint along with the
documents relied upon.
Step-2 The defendant appears and files written statement within 30 days from the date of
service of Summons.
Step-3 Evidence by both sides has to be adduced. Cross-examination is allowed as a matter of
right.

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Step-4 Service of summons may be made by Speed Post, by Courier Services, as approved by the
High Court or by any other means of transmission of documents (including fax message
or electronic mail service).
The limitation period available for filing application for final decree is three years from the date of
expiry of the time specified in the preliminary decree.
NPA MANAGEMENT THROUGH TIME BOUND ACTIONS OF RECOVERY
On the Day of slippage of the account into NPA, the Borrower is to be contacted through
Day-1 telephone/E-mail/Letter informing him/her about the slippage of the account. The
communication should advise the borrower to regularize his/her/their account at the
earliest.
Personal meeting with the defaulting borrower/guarantor/co- borrower be held and During
Day-3
deliberations, Borrower be asked to submit details of any resolution plan for the account
with definite time lines for regularization of the account etc.
In case of no response to the personal contact
 Issue of recall notice to all the borrowers/co- borrowers/guarantors.
 Issue of notice under Section 13(2) under SARFAESI Act. Ensure AD, otherwise
Day 5-6
substitution service.
 Realization/Appropriation of proceeds of FDR/ other liquid securities.
 Case under section 138 of NI Act to be filed if Post-dated cheques returned
unpaid.
Complete review of account be done
 Examine the position of Secured assets/ drawing CRILIC Reports.
Day 7-12  Visit of unit be organized to ascertain the working level of the unit, stock position
etc.
 Last stock statement be analyzed and debtors of the party be contacted regarding
deposit of sale proceeds with Bank to get valid discharge.
Day 13-14 In eligible cases, Annexure-I of Wilful Default Notice be issued
 Submission of status notes.
 Examine quick mortality aspect and in eligible cases, approvals for filing FIR be
obtained.
 The CR’s of borrower’s and guarantors be cross-checked for any attachable assets.
 It must be ensured that limitation is available.
 Permission for suit filing before DRT/Civil Court & Vetting of Documents.
 Meetings with Supporting Agencies for planning out actions related to
Day 15-40 symbolic/physical possession.
 Option of Resolution under the ambit of NCLT be also looked into. before filing the
petition in NCLT, the following aspect be looked into:
 Realization of liquid security/margin money.
 Ensue that DRT suit is filed before NCLT.
 Initiate CIRP against Corporate Guarantors & Personal Guarantors as well
besides the Corporate Debtor.
 Annexure-II of Wilful Default be sent.
 File suit in the DRT/Court including Attachment before Judgment Application (ABJ)
and passport impounding.
Day 41-50
 CIBIL report of obligants be drawn. If the report does not show proprietors/
partners/guarantors as defaulters, matter be taken up with MISD, HO for rectification.
 Issue notice u/s 13(4) of SARFAESI Act and take Symbolic possession simultaneously.
Day 61-64 Publish notice within stipulated time i.e. within 7 days of taking symbolic possession.
 Move application to DM for permission of physical possession simultaneously
Day-90 Bank to move for physical possession of mortgaged property, after taking due permission.
Day 104- Property mortgaged to be placed for auction (either on symbolic or physical possession
120 basis) within 30 days of taking symbolic/physical possession.

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CHAPTER
CBS 16
FinHelp- Important Menu Options (Latest)
Description CBS-MENU
Updation of details under INTEREST SUBSIDY UNDER PMAY CLSS SCHEME. ADPMAY
Generation of GST Invoices CGSTRPT
Marking of fraud in borrower accounts on the basis of customer id CUFRD
Capturing drawdown schedule of term loan accounts in CBS DISBSCH
Release of doorstep banking services DSBS
Capture the details of Form 60 obtained from customer FORM60
GBM day-end activities GBMHSCOD
GSTIN VALIDATION for payment to GST Registered Entities GSTVAL
Post implementation performance of restructuring of exposures other than personal ICADEF
loans under resolution framework 1.0
Handling of Report & MIS for NCLT Cases NCLT
Capturing Non-fund based facilities details NFDTL
Inquiring various information about NPA & standard accounts NPACBAL
DOWNGRADING OF AUTOMATICALLY UPGRADED accounts NPARST
Capturing of operative account number NACH check-off facility, contact details and PREDISB
other checks.
Capturing biometric device details for enablement of registered device service REGRD
Loan charges relax RELAXSC
Restructuring rescheduling in CBS RESDET
MARKING UPGRADATION OF RESTRUCTURED NPAs ACCOUNTS IN CBS REUPGR
Handling Solvency Certificate activities SOLV
Locker waiting list WAITLIST
Accelerated provision due to wilful default WILDEF
Debiting & closure of freezed (code -014) casa accounts opened by branches but WKITCLS
rejected by casa back office where discrepancy is not rectifiable
FinHelp- Important Menu Options

Saving / Current Account
Opening of Savings Account HOAACSB
Verification of Saving Account HOAACVSB
Modification After Verification HACM
Modification of Saving Account before Verification HOAACMSB
Account Ledger Inquiry HACLI/ HACLINQ
Deposit Cash PCASHDEP
Transaction Maintenance HTM

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Printing of Passbook HPBP

Passbook Print Reset HPBPR
Issuance of Personalized Cheque Book CBSCHQBK
Issuance of non- Personalized Cheque Book HICHB
Destroy Cheque Book CHBD
Cheque Book Maintenance HCHBM
Stop Payment Of Cheque HSPP
Verification Of Stop Payment HSPPAU
Revoke Stop Payment HSPP
Charges Collection HCACC
Account Closure HCAAC
Update Cheque Status HUCS
Opening of Current Account HOAACCA
Verification of Current Account HOAACVCA
Modification of Current Account before Verification HOAACMCA
Menu used by branch for Opening of Current Account through Back Office BOCUSTCO
Printing Statement of Account HPSP
Change CIF ID of Account HCCA
Interest Run for Account HACINT
Transfer of Saving/ Current Account to Operative Category OPACTF
Transfering CIF from one branch to another branch CIFTRF
Account Balance Inquiry HACCBAL
Summary Details of a Customer HCUSUM
Current Accounts of Customer HCUCA
Saving Accounts of Customer HCUSB
Deposit Education and Awareness Fund Claim DEAFC
New Mini Deposit Scheme -Opening of Account MDNOAAC
Correct constitution Code –PAN Mismatch UPDCONST
Demand Draft
Issuance of Draft HTM
Printing of single DD HDDPRNT
Printing of all DDs HDDPALL
Reprinting of DD HDDRPRNT
Cancellation of DD HDDC
Marking of DD lost HDDLOST
Issuance of Duplicate DD HDDD
DD Status Maintenance HDDSM
DD credit account inquiry HDDIC
DD debit account inquiry HDDID
Inventory Management
Inventory Movement Authorization Maintenance HIMAUM
Inventory Movement Between Locations HIMC

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Inquire & Split Inventory (Own Location) HISAI

Inquire & Split Inventory (All Location) HISIA
Inquire & Merge Inventory (Own Location) HIMAI
Inquire & Merge Inventory (All Location) HIMIA
Inventory Status Report (All Location) HISRA
Inventory Inquiry All HIIA
Modify Inventory Movement Authorization IMCAUTH
Miscellaneous
Link or delink Demat account with charges Bank Account of bank DEMAT
Memo Pad Look Up (Add/Delete) HMEMOPAD
Verify A Memo Pad HMPAU
Marking/ modifying Lien HALM
Freezing/ Unfreezing Account HAFSM
Standing Instructions Maintenance HSIM
Standing Instructions Inquiry HSII
Transfer of Accounts between SOLs HACXFSOL
Transfer of Scheme Code of Account HACXFRSC
Finacle Menu Option Help FINHELP
Mapping of Menu from Finacle 7 to Finacle 10 MENUHELP
Reports Menu Options Inquiry REPHELP
User Profile Maintenance HUPM
Branch Table Inquiry HBRTI
To capture GST details of Customer CUSTGST
To capture GST details of Customer CUSTGST
Customer Search CUSTSRCH
Credit Rate Management System CRMS
Suspend CIF ID CUMMSUSP
CIF CREATION BIO-METRIC CCBM
Outstation Instrument Collection Maintenance HOICM
Temporary Overdraft Maintenance HACTODM
PAN Correction PANCORR
Updation of PAN/Form60 PANUPD
Capturing Deceased person’s details CLAIM
Updation of Agencies for specialized Monitoring ASMDET
PAN Correction/change OVD for indentity Card PANCD
Term Deposits
Deposit Modeling HDEPMOD
Opening of FD/RD Account HOAACTD
Verification of FD/RD Account HOAACVTD
Modification of FD Account before Verification HOAACMTD
Modification of FD Account after Verification HACMTD
Opening of FD in days FDACOPN

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Opening of Flexi RD FOAAC

Closure of Flexi RD FCAAC
Printing of FDR HDRP
Duplicate Receipt of FDR HDUDRP
Modification Of Term Deposit HACMTD
Closure Of Term Deposit HCAACTD
Statement for Flexi FD FLEXIPSP
Deposit Flow Regularization HREGFLOW
Renewal History HRENHIST
TDS Refund HRFTDS
Generation of TDS Certificate HTDSIP
Account Balance details HACDET
Renewal of Term Deposit HTDREN
Extension of period of Term Deposit HTDEXT
Pending Installments List HPLIST
Account Selection HACS
General Deposits Details HGDET
Handling 15G/15H TAXEXM
Handling exemptions/ rebates on TDS EXMPTDS
Customer’s Term Deposit A/Cs HCUTD
Preferential Rate Update PRFUPD
Backdated FD Opening MIPBD
CUSTOMER ID STATUS CUSTSTAT
Alternate Delivery Channels
Doorstep banking Services DSDB
Request for issuance of Internet / Mobile Banking ADCREQ
Debit Card Issuance DCARD
Alerts registration/modification ALERTS
Debit Card Inventory Management DCARDINS
Search Account details using Debit Card Details HCDM
Duplicate PIN for PMJDY Cards PINREQ
Issuance of Prepaid cards PPISS
Reloading of Pre-paid Cards PPCLTM
Surrender of Suvidha Card PPSUR
Hotlisting of Debit Card HOTLIST
Credit Card Application CCAPPL
Credit Card Payment CCPAY
Generate Application Schedule for Credit Card GENDNLD
Request for NEFT/ RTGS HPORDM
Bulk NEFT HNFTBLK
Bulk RTGS HNRTBLK
NEFT/ RTGS Transaction Inquiry HUTRI

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ATM EOD ATMEOD

BNA EOD CAATMEOD
e-statement Registration UPEMAIL
Debit Card Related Reports CARDREP
Details of Credit Card Customers CUSTSRCH
Lockers
Locker Key Maintenance HLKKM
Locker Customer Maintenance HLKCM
Locker Transactions-History Maintenance HLKCHM
Locker Rent – Charge Collection Maintenance HLKRCM
Locker Operations HLKOPS
Locker Reports LKREPM
Income/ Expenditure
Expenditure Transaction Maintenance EXTM
To Delete EXTM Number EXTMDEL
Vendor Management System VENDORM
Menu option to recover charges MCHRG
Income/ GST reversal INCREV
Non-GST Charge Calculation for Loans PNBLACHG
GST External Charges Upload CEXCUPL
Fixed Assets Management System
Fixed Assets Management System FAMS
Reports related to FAMS FAMSRPT
Government Business
NPS Registration HNPSREG
Contribution to NPS NPSCON
SukanyaSmridhi Account – Printing of Passbook PBPSSA
Printing of PPF Passbook PBPPPF
Registration of Customer for Atal Pension Yojana APYREG
Request for PMJJBY PMJJBY
Request for PMSBY PMSBY
Issuance of FasTag FTAGISS
Reloading FasTag FTAGRLD
Fastag Surrender/Closure FTAGMBR
Cash Credit
Opening Of CC Account HOAACCC
Modification Before Verification HOAACMCC
Verification Of Account HOAACVCC
Account Modification HACM
Closure HCAAC
Collateral Maintenance HCLM
Linkage Of Collateral HSCLM

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Collateral Look Up HCLL

Account limit History Maintenance HACLHM
Account Drawing Power Maintenance HACDPM
Limit Node
Limit Node Maintenance HLNM
Limit Node Details HLNDI
Limit Tree Lookup HLTL
Collateral Register Lookup HCLL
Loans
Loan Account Opening HOAACLA
Loans General Inquiry HLAGI
Loans Overdue Position Inquiry HLAOPI
Loan Repayment Schedule Report HLARSH
Loan Demand Satisfaction Program HLADSP
Loan Lien Process HLALIEN
Loan Interest Transfer Liability HLARA
Loan Pay Off Process HPAYOFF
Loan Statement Print HLAPSP
Loan Demand Generation HLADGEN
Loan Modelling HLAMOD
Loan Account Scheduled Payment HLASPAY
Loan Account Rescheduling HLARA
Loan Account Modification After Opening HACMLA
Handling of Subsidy TMPS
Education Loan Details Maintenance EDULOANM
Subsidy Claim of Education Loan EDULOANM
Inquiry on History of Partition Accounts HPHINQ
Inquiry on Partitioned A/c HPARTINQ
Interest Rate Modification in Loan accounts HLINTTM
Change of Interest Rate in Loan Account due to change in Rating INTCH
Change of Interest Rate in Loan Account due to change in Loan Pricing INTCH
Loan Demand Effective Date Change LAIDC
Monitoring of Project Implementation details TOPM
Capturing details of application received/invocation done/implemention RPCVD
NPA
Appropriation of Recovery in NPA A/Cs HNPACR
Recording Charges in NPA Accounts NPACHRG
NPA Account WriteOff & Compromise Details COWO
Letter Generation For Loan Account Follow-up LETGEN
Loans Overdue Demand Reminder/Report HLAODR
Reversal of wrong Appropriation of Recoveries in NPAs APPROREV
Closure of NPA Accounts NPACLS

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Bank Guarantee
Outward Guarantee OGM
Bank Guarantee Covering Schedule BGCOV
Guarantees Issued/Liability Register HGILR
Guarantee Inquiry HGI
FOREX
Money Transfer Service MTSS
Inward Remittance Maintenance HIRM
Outward Remittance Maintenance HORM
Maintain Export & Outward Bill MEOB
Maintain Import and Inward Bills MIIB
Inward Documentary Credits Maintenance IDCM
Outward Documentary Credit Maintenance ODCM
Day End Related Menus
Actual Changing Date Of Sol HSCOD
Report For Checking Pendency HSVALRPT
Closure Of Sol Operations HSOLOP
Sol Closure Of Last Day HSCOLD
Sol Status Inquiry HSSI
HSCOD Process Pending Checklist HSCODCHK
Daily security check menu SECCHK
User login Maintenance HSAC
Financial Transaction Inquiry HFTI
Financial Transaction Report HFTR
Audit File Inquiry HAFI
DMS/ Control Reports Check CTRPTCHK

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CHAPTER
Glossary 17
Abbreviations Full Form
AD Authorized Dealer
ADB Asian Development Bank
ADR American Depository Receipt
AFS Available For Sale
AGM Annual General Meeting
ASSOCHAM Associated Chambers of Commerce and Industry of India
ATM Automated Teller Machine
BCP Business Continuity Plan
BHIM Bharat Interface for Money
BIS Bank for International Settlements
BoP Balance of Payments
BSCS Basel Committee on Banking Supervision
BSR Basic Statistical Returns
CAD Capital Account Deficit
CAG Controller and Auditor General of India
CC Cash Credit
CD Certificate of Deposit
CD Ratio Credit Deposit Ratio
CII Confederation of Indian Industries
CISO Chief Information Security Officer
CP Commercial Paper
CPI Consumer Price Index
CPI-IW Consumer Price Index for Industrial Workers
CR Capital Receipts
CRAR Capital to Risk Weighted Asset Ratio
CRR Cash Reserve Ratio
CSIR Council of Scientific and Industrial Research
CSO Central Statistical Organisation
CVC Central Vigilance Commission
DCM Department of Currency Management, RBI
DD Demand Draft
DI Direct Investment
DICGC Deposit Insurance and Credit Guarantee Corporation of India
DR Disaster Recovery
DRI Differntial Rate of Interest Scheme
DRP Disaster Recovery Plan
ECB External Commercial Borrowing
ECGC Export Credit and Guarantee Corporation
ECS Electronic Clearing Scheme

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ED Executive Director
EEA Exchange Equalization Account
EEFC Exchange Earners Foreign Currency
EFR Exchange Fluctuation Reserve
EPF Employees Provident Fund
EUR Euro
EXIM Bank Export Import Bank of India
FCA Foreign Currency Assets
FCCB Foreign Currency Convertible Bond
FCNR(B) Foreign Currency Non- resident )Banks)
FCNRA Foreign Currency Non- resident Account
FCNRD Foreign Currency Non- Repatriable Deposit
FDI Foreign Direct Investment
FEMA Foreign Exchange Management Act
FEMA Foreign Exchange Management Act
FI Financial Institution
FICCI Federation of Indian Chambers of Commerce and Industry
FII Foreign Institutional Investor
FPI Foreign Portfolio Investment
FRA Forward Rate Agreement
FRBM Fiscal Responsibility and Budget Management Act, 2003
FSS Farmers’ Service Societies
GDP Gross Domestic Product
GDR Global Depository Receipt
GFD Gross Fiscal Deficit
GFS Government Finance Statistics
GIC General Insurance Corporation
GoI Government of India
GPD Gross Primary Deficit
HFT Held For Trading
HO Head Office
HUDCO Housing & Urban Development Corporation
IBRD International Bank for Reconstruction and Development
IBS International Banking Statistics
ICAR Indian Council of Agricultural Research
IDB India Development Bonds
IDD Industrial Development Department
IFC International Finance Corporation
IFCI Industrial Finance Corporation of India
IIP Index of Industrial Production
IMF International Monetary Fund
IMT Instant Money Transfer
IN India
INR Indian Rupee
IP Interest Payment
IRMD Integrated Risk Management Division
ISO International Standards Organization

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ITRS International Transaction Reporting System

KVIC Khadi & Village Industries Corporation
LAF Liquidity Adjustment Facility
LAMPS Large sized Adivasi Multipurpose Societies
LBD Land Development Bank
LERMS Liberalised Exchange Rate Management System
M1 Narrow Money
M3 Broad Money
MCA Ministry of Company Affairs
MIGA Multilateral Investment Guarantee Agency
MIS Management Information System
MMID Mobile Money Identifier
MoF Ministry of Finance
MPIN Mobile Personal Identification Number
MSS Market Stabilisation Scheme
MT Mail Transfer
MTM Mark to market
NABARD National Bank for Agriculture and Rural Development
NAS National Account Statistics
NASSCOM National Association of Software and Services Companies
NBFC Non Banking Financial Companies
NFD Net Fiscal Deficit
NGO Non- Governmental Organization
NHB National Housing Bank
NIF Note Issuance Facility
NPA Non- Performing Assets
NPCI National Payments Corporation of India
NPD Net Primary Deficit
NPV Net Present Value
NR(E)RA Non- Resident (External) Rupee Account
NR(NR)RA Non- Resident (Non -Repatriable) Rupee Account
NRE Non- Resident External
NRI Non- Resident Indian
NSC National Statistical Commission
NSSF National Small Savings Fund
OD Over Draft
OECD Organisation for Economic Cooperation and Development
OLTAS OnLine Tax Accounting System
OMO Open Market Operations
OTP One Time Password
PACS Primary Agriculture Credit Societies
PCARDB Primary Cooperative Agriculture and Rural Development Bank
PD Primary Deficit
PDO Public Debt Office
PDs Primary Dealers
PF Provident Fund
PIHU PNBs Instant Help For You

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PIN Personal Identification Number

PIO Persons of Indian Origin
PNB Punjab National bank
PSE Public Sector Enterprises
PSP Payments Service Provider
PUC Paid Up Capital
RBI Reserve Bank of India
RD Revenue Deficit
RDBMS Relational Database Management System
RE Revenue Expenditure
RFC Residents Foreign Currency
RIDF Rural Infrastructure Development Fund
RoCs Registrars of Companies
RR Revenue Receipts
RRB Regional Rural Bank
RWA Risk Weighted Asset
SAS Statistical Analysis System
SCARDB State Cooperative Agriculture and Rural Development Bank
SCB Scheduled Commercial Bank
SDR Special Drawing Right
SEBI Securities and Exchange Board of India
SEBs State Electricity Boards
SFC State Financial Corporation
SGL Subsidiary General Ledger
SGSY Swarnajayanthi Gram Swarrojgar Yojana
SHGs Self Help Groups
SIDBI Small Industries Development Bank of India
SIDC State Industrial Development Corporation
SJSRY Swarna Jayanti Shahari Rojgar Yojana
SLR Statutory Liquidity Ratio
SLRS Scheme for Liberation & Rehabilitation of Scavangers
SMS Short Messaging Service
SPACE System and Product Approval Committee of executives
SSI Small Scale Industries
TBs Treasury Bills
TC Temporary Change
TRAI Telecom Regulatory Authority of India
TT Telegraphic Transfer
UCB Urban Cooperative Bank
UCN Uniform Code Number
UPI Unified Payments Interface
UPIN UPI Personal Identification Number
UTI Unit Trust of India
VC Venture Capital
WPI Wholesale Price Index
YTM Yield to Maturity

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PATHPRADARSHAK 23-24

Book for Promotional Aspirants

Smt. Kumud Negi Varshneya

It gives me immense pleasure to release “PATHPRADARSHAK 2023-24" (English

LKMC, HO Staff Training Centre

Training Head's Blessings

It is a moment of pride and great delight to handover the booklet

With best wishes!

(Dr. Deep Chand)

LKMC, HO Staff Training Centre

SNo. Chapter Page No.

LKMC, HO Staff Training Centre

Punjab Kesari Lala Lajpat Rai

TO OFFER QUALITY FINANCIAL SERVICES TO BE A GLOBALLY TRUSTED BANKING

WE WILL WORK AS A TEAM FOR THE BENEFIT OF CUSTOMERS.

LKMC, HO Staff Training Centre

LKMC, HO Staff Training Centre

Zonal Audit Office (ZAO) :

Large Corporate Branches

(Tier-2) Zonal Risk Management

Zonal SASTRA Vertical: 22

Circle Sastra Vertical : 139

Mid Corporate Center

Circle Office (139)

International foray : 2 (Dubai

LKMC, HO Staff Training Centre

DOMESTIC BRANCH NETWORK

LKMC, HO Staff Training Centre

The Business figures of the Bank as on September’2022 is given as under:

LKMC, HO Staff Training Centre

PRIORITY SECTOR LENDING

NEW INITIATIVES UNDERTAKEN

Saving Elite Scheme for HNI Customers

Integration for CERSAI (CKYC) for paperless KYC.

TAB Banking in all branches.

LKMC, HO Staff Training Centre

&Indian Air force.

Modification of Gold Loan Scheme for best interest rate advantages.

Introduction of Krishi Swarna Yojana.

Tie ups with

 National Small Industries Corporation Ltd. For financing MSMEs.

 Schwing Stetter India Pvt Ltd for Financing Construction Equipment.

AWARDS AND RECOGNITIONS

SOCIAL MEDIA PRESENCE

LKMC, HO Staff Training Centre

RBI Act -1934 2

LKMC, HO Staff Training Centre

Regulation and Control of Banking System:

Act Of Some important provision as follows are :-

LKMC, HO Staff Training Centre

6.25 % 3.35% 6.00 % 6. 50 % 6.5 0 % 4.50% 18.00%

LKMC, HO Staff Training Centre

Negotiable Instruments Act - 1881 3

Section 4 : A promissory note is an instrument in writing ,

holiday Cheque can be paid the next day.

CTS 2010 Standard :

LKMC, HO Staff Training Centre

IFSC Code with Bank Branch Address .

LKMC, HO Staff Training Centre

LKMC, HO Staff Training Centre

Banking Regulation Act -1949 4

LKMC, HO Staff Training Centre

Section 18: Cash Reserve- Non-Schedule bank will have to