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    This document provides information about telephoning in business in English. It discusses the typical patterns of business phone calls, including someone answering and asking how they can help, and the caller making a request. It then provides tips for business telephoning such as setting a purpose, being straightforward, asking open questions, and listening. An example dialogue of a business phone call is also included. Finally, some common business telephoning vocabulary is listed, such as phrases for taking a call, making a call, giving a reason for calling, leaving a message, and ending a call.

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    Coklat dan Beige Estetik Scrapbook Tugas Presentasi 2

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    This document provides information about telephoning in business in English. It discusses the typical patterns of business phone calls, including someone answering and asking how they can help, and the caller making a request. It then provides tips for business telephoning such as setting a purpose, being straightforward, asking open questions, and listening. An example dialogue of a business phone call is also included. Finally, some common business telephoning vocabulary is listed, such as phrases for taking a call, making a call, giving a reason for calling, leaving a message, and ending a call.

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    © All Rights Reserved
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    8 views5 pages

    Coklat Dan Beige Estetik Scrapbook Tugas Presentasi 2

    Uploaded by

    tm6kh7khry
    This document provides information about telephoning in business in English. It discusses the typical patterns of business phone calls, including someone answering and asking how they can help, and the caller making a request. It then provides tips for business telephoning such as setting a purpose, being straightforward, asking open questions, and listening. An example dialogue of a business phone call is also included. Finally, some common business telephoning vocabulary is listed, such as phrases for taking a call, making a call, giving a reason for calling, leaving a message, and ending a call.

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    of 5

    ENGLISH BUSINESS

    TELEPHONING
    Oleh
    Nama:Alifiya Berlianna Monsiano
    Npm: 23111063
    Prodi:S1-manajemen
    Dosen pengampu:Putri Laila Ramadhani,M.Pd
    01
    WHAT IS TELEPHONING IN
    BUSINESS

    Telephoning is an important part of doing business in


    English. Telephone conversations, especially business
    telephone conversations, follow certain patterns:
    Someone answers the phone and asks if they can help.
    The caller makes a request—either to be connected to
    someone or for information
    02
    TIPS FOR DOING BUSINESS
    TELEPHONING

    1. Set the purpose of calling


    2.create phone details
    3.Straightforward
    4. Ask open questions
    5.Listen
    6. Ask what you don't know
    7.Chit Chat
    03
    EXAMPLE OF BUSINESS TELEPHONING DIALOGUE

    Ms Clarkson:
    Good morning, Second Planet. This is Adrianna Clarkson speaking. How may I help you?
    Mr Olsen:
    Yes, this is Frank Olsen calling. May I speak to Ms Larry, please?
    Ms Clarkson:
    I’m afraid Ms Larry is out of the office today. Would you like to leave a message?
    Mr Olsen:
    This call is rather important, actually. We spoke yesterday about the funding agreement. I’d like to follow-up on a few terms mentioned in
    the agreement. Did she leave any information with you?
    Ms Clarkson:
    As a matter of fact, she did. She has discussed it already and will send the details about the revised terms in the agreement.
    Mr Olsen:
    I’m afraid the information is not clear enough.
    Ms Clarkson:
    I’m terribly sorry about that. In the meantime, Ms Larry has asked me to put you through Mr Darrell of the Finance Department and Ms
    Scott of the Business Development Department. I will arrange an online meeting with them today and inform you soon. What do you feel
    after lunch break? Will 1pm be okay with you?
    Mr Olsen:
    That would be perfect. I’m looking forward to the meeting.
    Ms Clarkson:
    Excellent. I will inform Ms Larry about this meeting and ask her if she has time to join.
    Mr Olsen:
    Thank you for your help.
    Ms Clarkson:
    My pleasure. Have a great day.
    04
    BUSINESS TELEPHONING VOCABULARY

    Taking a call
    This is [business/company name], [name] speaking. How can I help you? – Ini
    [perusahaan], dengan [nama].
    Making a call
    Hello, this is [name] from [company name].
    Giving the reason
    I’d like to talk to [name].
    Checking whether the receiver has time
    Is this a good time for you to talk?
    Leaving a message
    Would you mind taking a message?
    Offering further help
    Just let me know if there’s anything else I can do for you
    Ending a call
    Thank you very much for your help.

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