Jamal S.

Harper
Phone number: 678-790-7090 / 706-340-0059
Email address: Jamalh28@gmail.com / Topcoatautomotives@gmail.com

Profile
Highly skilled and motivated Automotive Manager with a proven track record of
exceeding in auto repairs, auto estimating, customer service, sales targets, and building
strong client relationships. Possesses excellent communication and negotiation skills,
as well as a deep understanding of market trends, customer needs, and company
expectations. Seeking a challenging role where I can utilize my expertise to drive
business growth, build strong client relations, and deliver exceptional results.

Work Experience
07/2019 – present Co-owner / general manager
Atlanta, ga, USA Topcoat Automotives
Provided effective supervision and coaching to assigned technical employees
to achieve the required quality and service output goals. Maintain appropriate
shop records and inventories. Manage the smooth flow of work through the
collision center
Served as the process leader for shop activities, ensuring work standards are
defined and systemically improved with input from collision technicians and
the rest of the collision center team
Lead, coach and develop a highly engaged team of technicians
Partnered with insurance adjusters to establish targets for quality, speed and
cost in line with customer and business needs
Ensured that work standards and available engineering procedures are current,
accurate and that all work is done in compliance to ensure maximum quality.
Monitored to ensure that all employees comply with safety regulations and
safety programs
Worked with employees to resolve technical and personnel problems.
Scheduled employees to effectively meet collision repair needs and to ensure
vacation and other time off consistent with company policies
Responsible for selecting team members and ensuring they receive the
required training. Conducted regularly scheduled morning meetings, one on
one developmental meetings, and evening evaluations with team members to
facilitate their professional development and leveling in their career. Monitored
training needs/requirements of the team and individuals and coordinated
training as required in partnership with training team resources
Provided effective daily communication in order to keep all team members
working toward the same goals. Communicated to employees all issues that
affect the service center and overall service organization
Partnered with corporate to scale and grew the production of the shop in
support of company targets
Performed other duties to support business

03/2012 – 06/2019 General Manager

Morrow, United States Maaco
Led and managed a team of 6 technicians to ensure high-quality auto body
repairs and maintenance services were performed, resulting in customer
satisfaction and timely completion
Implemented and optimized operational processes with the Morning Meetings,
resulting in a 20% reduction in cycle time and increased productivity of the
shop
 Work Experience
Collaborated with insurance companies to negotiate favorable repair estimates,
leading to cost savings of over $50,000 annually
Oversaw comprehensive training programs for new technicians, resulting in a
30% improvement in overall repair quality and customer service ratings.
Fostered strong relationships with clients, delivering exceptional customer
service by promptly addressing inquiries, explaining coverage details, and
guiding them through the claims process
Collaborated closely with insurance company teams, including appraisers, to
accurately evaluate damages and ensure timely claim resolutions
Conducted technical estimating to create repair estimates for Collision
Damaged vehicles
Built Repair Plans following specific repair procedures and billed work in
accordance with industry accepted insurance standards
Documented all damages requiring repair or parts replacement with detailed
photos
Directed disassembly technicians on the pace and scope of disassembly to
identify all damages upfront.
Ordered all replacement parts from suppliers and monitored parts delivery
Communicated with insurance company to submit claims and manage billing
Managed body technicians to perform repair attempts in cases where Repair Vs
Replace was unclear
Efficiently managed time to meet the daily requirement of fully Blueprinted
vehicles.
Provided regular updates to customers on vehicle progress.
Ensured timely closing of billing and smooth delivery of vehicles.

02/2006 – 03/2012 Entry Estimator

Atlanta, United States Bishop Bros. (Manheim)
Conducted thorough diagnostics and troubleshooting to identify issues in
vehicles, in preparation to be be repaired or entered in the auction, resulting in
a high rate of successful auction sales and enhanced customer satisfaction.
Demonstrated exceptional time management skills by efficiently completing
103 point vehicle inspection, on an average of 25 vehicles per day, ensuring
prompt and reliable service to the auction block
Successfully input all information, including necessary repairs and price points,
for a wide range of luxury and performance vehicles, demonstrating meticulous
attention to detail and proficiency in automotive inspecting.

Skills
AUTO DAMAGE WebEst Pro Audatex Mitchell1
ESTIMATOR Professional Professional Professional

CCC
Professional

AUTO MANAGER Leadership and Team Automotive Sales and

Management Marketing Inventory Management
Professional Professional Professional

Customer Service
Excellence
Professional
 Strengths

Sales, Relationship building, Communication

Strategic planning, Customer service, Team management Analytical, Detail-oriented,

Communication skills, Problem-solving, Multitasking, Negotiation skills, Responsible,

Networking, Adaptable, Coachable

Hobbies

Reading a good
Traveling/Exploring Capturing moments
book

Enjoy all kinds of

Every kind of sport Anything with cars
music

Education
08/2001 – 05/2004 Dual Dipolma
Chamblee, United States Chamblee High School

08/2005 – 06/2007 Auto- Body Collision Repair | ACR

Atlanta, United States Atlanta Technical College

Certificates
06/2007 Auto-Body Collision Repair
Atlanta Technical College
ABCR

08/2007 ASE Certification

National Institute for ASE
Collision Repair and Refinishing (B2-B6)