Nama : DEDEN DERMAWAN

No prakerja : 3260202357012762

CS: Good afternoon. This is Mery from Shipy. What can I do for you?

Deden: Good afternoon.

CS: May I know your name?

Deden: It is Deden.

CS: Very well, Mr. Deden. What can I help you with?

Deden: I ordered some goods from a store yesterday. The store provided a video showing that
the goods were in good condition before they shipped them. But when it reached here, the
condition of the good was terrible. It is all broken with torn packages.

CS: What goods did you order, mr?

Deden: It’s ceramic cups.

CS: Okay, sir. Can you tell me the invoice number, please?

Deden: The transaction number is AVC173592 [Nomor transaksinya AVC173592]

CS: Okay, please wait a moment, sir. I checked the invoice number first.

Deden: Okay.

CS: Hello, sir. Thank you for waiting. We apologize for the inconvenience. After our review, our
courier indeed shipped your order. Is that correct?

Deden: Yes, that’s correct.

CS: Okay. If that’s the case, I’ll help you file a report on your complaint. We will call you back
later. Is this also the number we can call later?

Deden: Yes.

CS: Good. Once again, we apologize for the inconvenience. Please allow a maximum of 2 x 24
hours for processing.

Deden: Okay.
CS: Is there anything else I can help you with?

Deden: That’s it.

CS: Good. Thank you for contacting Shipy. Good afternoon.

Deden: Good afternoon.