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7-ZXMW Maintenance and Troubleshooting Guide
7-ZXMW Maintenance and Troubleshooting Guide
7-ZXMW Maintenance and Troubleshooting Guide
Troubleshooting Guide
CONTENTS
n ZXMW Maintenance
l Daily Maintenance
l Monthly Maintenance
l Quarterly Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
Checking the Status of Boards
n By checking the status of boards, maintenance personnel can detect and resolve board
faults in a timely manner.
l 1. Log in to the Web LMT system, select Home from the top menu bar. The shelf diagram is
displayed, see the following figure. Click the board you want to view to display the board status
below the shelf diagram.
l 2. If the Alarm indicator of a board is lit red, troubleshoot the board fault immediately.
n Through the performance detection of an NE, you can check the performance indexes of
the device obtained every 15 minutes and 24 hours to monitor and analyze the
operational status of the NE.
n The following operations are based on the performance indexes of the RMON board.
l 1. Log in to the LMT system, select Performance > RMON from the navigation tree on the left.
The RMON page is displayed,
Ø On the 15 Min tab, the performance indexes obtained every 15 minutes over last three days are displayed.
Ø On the 24 Hour tab, the performance indexes obtained every 24 hours over last seven days are displayed.
l 3. Close the page after you verify that the performance indexes are normal.
n On the window for alarm management, you can observe and analyze the current and
historical alarms to discover errors or potential failures in network operations, and thus
locate, isolate and eliminate failures.
l 1. Log in to the Web LMT system. From the top menu bar, select Alarm > Current. The Current
page is displayed.
Ø Note :Users can export the alarm query result to an Excel file for further analysis and processing.
l 3. If there is any critical alarm, locate, isolate, and resolve the fault as soon as possible.
l 2. Verify that there are no abnormal device events. If there is any, locate the system faults and
resolve them in a timely manner.
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Checking the Status of Indicators
n Analyzing the status of indicators is a common method used when a fault is detected.
Maintenance personnel can locate and resolve the faults by observing the status of
indicators on each board panel.
n This procedure describes how to check the information of the board, optical module, and
ODU inventories.
l 1. Log in to the LMT system, select Maintenance > Inventory from the navigation tree on the left.
The Inventory page is displayed.
n ZXMW Maintenance
l Daily Maintenance
l Monthly Maintenance
l Quarterly Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
Checking Spare Parts
n Regularly checking spare parts in the warehouse helps ensure that they are safe and
reliable.
l 1. Check the storage time of boards and devices, and send them to ZTE for inspection in
accordance with the following principles (if you have any questions, dial +86-755-26771900):
Ø Spare parts that have been stored for over one year and less than three years shall be sent for inspection
once a year. Spare parts that have been stored for more than three years and less than six years shall be
inspected once per half year.
l 2. Check each spare part. If the package of any spare part is damaged, or the spare part has
been dropped or hit, or is damp during the storage process, the spare part shall be sent to ZTE
for inspection.
n This procedure describes how to check the equipment's power supply to ensure that the
equipment can operate properly.
l 1. Verify that the status of the power cabinet (Uninterruptible Power Supply (UPS)) is normal.
l 2. Verify that the air break switch power supply of the portal frame is normal.
l 3. Verify that the rack, IF cable, IDU, ODU, and lightning protector are well grounded.
l 4. Verify that the power indicator of each board of the IDU is in normal status, that is, slowly
flashing green or lit green.
l 1. If possible, power off the equipment, detach the boards and components from the
equipment following the specified procedure, and then fully clean each part of the equipment.
l 2. If it is not allowed to power off the equipment, clean the power-on equipment with one of
the following methods whenever applicable:
Ø a. Spray-wash the equipment first, and then wash it with a water gun.
• This method is applicable when a lot of dust covers the equipment. Operation procedure: Spray the cleaner on the
equipment, wait until the cleaner infiltrates the dirt to insulate the dirt particles and the floating dust deposits, and then,
wash the equipment with a water gun.
• This method is applicable when the equipment contamination is serious. It prevents dirt accumulation on the equipment.
• This method is applicable during the entire procedure of cleaning the power-on equipment.
• Operation procedure: Insert antistatic papers between each shelf and above the
• cabinet bottom, clean the equipment layer by layer, and extract all the papers.
• This method is used to clean a board that has a 3-5 mm gap from other boards or the equipment.
• Operation procedure: Insert the extension pipe of a special spray gun or a handheld pressure sprayer into the gap, and spray-wash
the board sides.
• This method is used to clean boards that do not have gaps from other boards or the equipment.
• Operation procedure: Insert the extension pipe of a special spray gun into the gap between shelves, and spray-wash the board sides.
• Operation procedure: Take out the Radio Fan Asset (RFA) board of the Indoor Unit (IDU) rack, and clean the dirt, to ensure the fan to
operate properly.
Ø CAUTION
• To reduce the maintenance risk, prepare a standby board before you take out the fan board.
• Replace the fan board according to the replacement process. Clean the removed board after the standby board run properly.
n The equipment room environment includes all the conditions that influence the
equipment operation in the equipment room, such as temperature, humidity, and dust.
Ø Operation procedure: Use a blower to blow away the dust on the equipment surface, and use absolute
alcohol to wash the equipment surface. It is recommended to put a thin layer of heat-conductive silicon
oil on the components exposed in the air.
Ø Operation procedure: Keep a certain humidity inside the equipment room, prevent the accumulation of static
electricity, and keep good contact between the grounding cable and the equipment.
l 3. Verify that the air conditioner in the equipment room is operating properly, and keep the
temperature inside the equipment room within the range from 15 °C to 35 °C.
l 4. Keep the humidity inside the equipment room within the range from 20% to 80%, and take
waterproof and dampproof measures for the equipment in the rainy season.
n ZXMW Maintenance
l Daily Maintenance
l Monthly Maintenance
l Quarterly Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
Checking the Receive Level
n This procedure describes how to check the receive level and the handling methods in
case that the receive level is out of the planned range.
l 1. Check whether the receive level of the ODU is within the planned range. You can view
performance statistics on the Web LTM system.
n The procedure describes how to check the Outdoor Unit (ODU) installation, to ensure
that the ODU can operate properly and well cooperate with other devices.
l 1. Verify that the installation position of the ODU's adapter meet the engineering design
requirement.
l 2. Verify that the ODU's adapter is firmly fixed on the pole, meeting the wind resistance
requirement.
l 3. If the ODU is installed in separate mode, verify that the interface of the flexible waveguide
flange is firmly and reliably connected to the ODU's adapter, and ensure that the bending radius
of the flexible waveguide does not exceed 90°.
l 4. Verify that the ODU is within the protection range of the lightning rod.
Ø Note :The protection angle of the antenna's lightning rod must be less than 45°. In areas with high mountains or
frequent thunderstorm, the protection angle of the antenna's lightning rod must be less than 30°.
l 6. Verify that the waterproof clay and tape between the Intermediate Frequency (IF) cable and the
ODU are reliably sealed.
n This procedure describes how to check the combiner installation, to ensure that the
combiner can operate properly and well cooperate with other devices.
l 1. Verify that the combiner is fastened to the antenna firmly and the four screws are secured.
l 2. Verify that the combiner is within the protection range of the lightning rod.
Ø Note: The protection angle of the antenna's lightning rod must be less than 45°. In areas with high
mountains or frequent thunderstorm, the protection angle of the antenna's lightning rod must be less
than 30°.
n This procedure describes how to check the antenna installation, to ensure that the
antenna can operate properly and well cooperate with other devices.
l 1. Verify that the installation position and direction of the antenna meet the engineering design
requirement.
l 2. Verify that the antenna bracket is firmly and reliably fixed on the pole, meeting the wind
resistance requirement.
l 3. Verify that the antenna is within the protection range of the lightning rod.
Ø Note :The protection angle of the antenna's lightning rod must be less than 45°. In areas with high
mountains or frequent thunderstorm, the protection angle of the antenna's lightning rod must be less than
30°.
n This procedure describes how to check the IF cable, to ensure that the IF cable is
properly connected.
l 1. Verify that the outdoor connector and grounding clip of the IF cable are well sealed.
l 3. Verify that the IF cable is not broken or twisted and its shielding layer is not exposed.
l 4. Verify that the bending radius of the IF cable is greater than 30 cm.
l 5. Verify that the grounding points of the IF cable comply with the specification.
Ø The IF cable should be more than 60 m in length and is grounded in the three-point grounding mode. If the
IF cable is shorter than 60 m, it is recommended to ground the cable in the two-point grounding mode.
Waterproofing measures should be made at the grounding points.
l 6. To satisfy the antenna height adjustment requirement in future, reserve 5 m-10 m of the IF cable
to make a ring and fix it on the metal tower:
l 7. Bind the indoor IF cable and the power cable separately, and fix the IF cable with cable ties.
l 8. Fix the outdoor IF cable with cable ties every one meter.
© ZTE All rights reserved
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CONTENTS
n ZXMW Maintenance
n ZXMW Troubleshooting
l Overview
l Application Faults
l Radio Link Faults
l Ethernet Service Faults
l Network Management Faults
l Fault Locating Methods
Overview
n This procedure shows an example of the air interface in 1+1 configuration. The following
principles should be observed for troubleshooting:
l Troubleshoot indoor problems before troubleshooting outdoor problems.
n ZXMW Maintenance
n ZXMW Troubleshooting
l Overview
l Application Faults
l Radio Link Faults
l Ethernet Service Faults
l Network Management Faults
l Fault Locating Methods
A PC Connected to the LMT Interface Cannot Ping the
Equipment
n Perform the following troubleshooting steps:
l 1. Check the IP configuration of the Personal Computer (PC).
Ø To access the equipment through the LMT interface, the IP address of the PC must be configured within
the same network segment as the default LMT debug IP address.
Ø If the PC is configured with two network adapters, it cannot access the equipment sometimes. In this case,
disable one network adapter. After that, the PC can access the equipment successfully.
Ø Normally, the firewall function will prohibit some programs to access the network. It is recommended to
disable the firewall function or add the ports to be accessed in the firewall configuration.
l 5. Verify that the Radio Core Cross-connect Unit (RCU) is operating properly.
Ø Verify that the RUN indicator of the RCU board is slowly flashing green. If the indicator is rapidly flashing, it
indicates that the RCU board is not started.
l 6. If the problem still exists after the previous operations, replace the PC.
Ø To access the equipment through the NMS interface, the IP address of the PC and that of the equipment
must be configured in the same network segment. If the two IP addresses are not configured in the same
network segment, reconfigure them, and access the equipment again.
l 2. Check the port mode and VLAN configuration of the NMS interface.
Ø To allow the PC to access the equipment, enable the NMS interface, set the port mode of the NMS
interface to Access, and set PVID to the DCN VLAN ID.
Ø If the PC is configured with two network adapters, it cannot access the equipment sometimes. In this
case, disable one network adapter. After that, the PC can access the equipment successfully.
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A PC Connected to the LMT Interface Cannot Ping the
Equipment
l 4. Verify that the firewall function is not enabled on the PC.
Ø Normally, the firewall function will prohibit some programs to access the network. It is recommended to
disable the firewall function or add the ports to be accessed in the firewall configuration.
Ø Verify that the RUN indicator of the RCU board is slowly flashing green. If the indicator is rapidly flashing, it
indicates that the RCU board is not started.
l 7. If the problem still exists after the previous operations, replace the PC.
n ZXMW Maintenance
n ZXMW Troubleshooting
l Overview
l Application Faults
l Radio Link Faults
l Ethernet Service Faults
l Network Management Faults
l Fault Locating Methods
The Receive Level Does Not Reach the Theoretical Value
l 3. Draw the cross section diagram in accordance with the map, and verify that there is no obstacle. If
there is any obstacle, modify the mounting height of the antenna or change the route direction.
l 4. Verify that the feeders and connectors do not have water leakage or are not moist.
Ø The connectors include those between the antenna and combiner, between the combiner and ODU, and
between the ODU and feeder. If the receive level drops due to water leakage, resolve the water leakage
problem or replace the ODU.
Ø Verify that the ODU power does not decrease. If the power is insufficient, replace the ODU.
Ø In areas with serious salt corrosion, verify that the equipment does not rust. If the receive level drops due
to antenna rust, use the antenna that provides salt corrosion prevention.
Ø In the LMT system, if the displayed operating frequency is consistent with the designed value and the
difference between the actual transmitting power and the configured transmit power does not exceed ±2
dBm, the radio link is considered normal; otherwise, the radio link is abnormal.
l 2. Verify that the receive levels of the ODUs are normal. For operation details, refer to"
Checking the Receive Level".
Ø If the MSE value is low, the error code problem is caused by interference.
l 4. Verify that the IF cables connected to the ODUs are normal. For operation details, refer
to"Checking the IF Cable" .
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Radio Link Is Disconnected
l 2. Verify that the bandwidths and modulation modes of ODUs at the two ends of the radio link
are consistent.
l 3. Verify that the IF interface of the IDU has rated DC voltage. If the IF interface does not have
rated DC voltage, replace the IDU.
l 4. Verify that the feeders and feeder connectors are in good condition.
l 5. Verify that the polarization of the antenna and the ODU are installed properly.
l 6. Verify that the antenna azimuth does not deviate from the designed azimuth.
l 2. Use the network management software or a level recorder to verify that the instantaneous
break is due to signal attenuation. For detailed information, refer to"Checking the Receive
Level" .
l 3. Verify that there is no interference. If interference exists, find the interference source
frequency and modify the equipment frequency.
l 2. Check link loop problem due to incorrect protection configuration and modify the 1+1
protection mode to 1+0 no-protection mode.
l 3. Check link losing lock due to that the receive level is lower than the threshold value of the
high modulation mode and set the working mode to 7M/QPSK.
l 6. Check frequency interference and modify the frequency points to another pair of frequency
points. © ZTE All rights reserved
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Air Interface Performance Is Zero
l 2. Verify that there is no external interferences (co-channel interference, and adjacent channel
interference) in this duration and no obstacles on the transmission path.
l 4. Verify that the configuration is correct. For example, both directions of an antenna must be in
the same LAG group or PLA group.
n ZXMW Maintenance
n ZXMW Troubleshooting
l Overview
l Application Faults
l Radio Link Faults
l Ethernet Service Faults
l Network Management Faults
l Fault Locating Methods
Ethernet Services Are Disconnected
l 3. Verify that the RUN indicator of the RTU board is in normal status.
Ø If the RUN indicator is slowly flashing green, the RTU board is operating properly.
Ø If the RUN indicator is rapidly flashing green, the RTU board is disconnected from the RCU board. In the
LMT system, verify that the RTU board is configured in the correct slot.
Ø If the RUN indicator is lit or not lit, the RTU board is faulty. Replace the faulty board by a new one.
l 4. Verify that the link status indicator of the RTU board is in normal status.
Ø Verify that the Ethernet parameters of the microwave equipment and the port parameters of the network device (such as a
switch) connected to the microwave equipment are configured correctly. These parameters include duplex mode, rate, learning
mode, self-negotiation mode, flow control and rate setting, default port priority, VLAN setting, xSTP setting, LAG setting, and
QoS setting.
Ø If the Ethernet port is electrical port, verify that the Ethernet cable is well made, the crystal connectors are in good condition, the
line sequence is correct, and the cable is connected reliably.
Ø If the Ethernet port is optical port, verify that the optical fiber is connected properly, the optical module is operating properly,
and the working modes are matched.
n ZXMW Maintenance
n ZXMW Troubleshooting
l Overview
l Application Faults
l Radio Link Faults
l Ethernet Service Faults
l Network Management Faults
l Fault Locating Methods
Network Management Services Are Disconnected
l 2. Verify that the Ethernet service is operating properly. For detailed information, refer to
"Ethernet Service Faults".
Ø If the equipment is working in the layer-2 switching mode, verify that all IP addresses satisfying the layer-2
switching protocol are in the same subnetwork.
Ø If the equipment is working in the layer-3 routing mode, verify that the Open Shortest Path First (OSPF)
configuration is correct, and verify that the following cases do not exist:
• Network management services are disconnected due to the equipment's crossing network segments.
Ø Users can add routes for the equipment in accordance with the actual condition.
l 5. Verify that the transmission channel between the equipment and the Network Management Server
(NMS) is normal.
l 2. Check whether the DCN interface IP address settings of the NE are correct and match the design
documentation.
l 3. Ping the EMS server from the NEs respectively. Verify that the IP configurations of the NEs are the
same with the design.
l 4. Check the MAC addresses of the NEs and verify that the NEs are configured with different MAC
address.
l 5. Check whether the polling cycle is set too short and the number of NEs should be increased.
l 6. Check whether the DCN gateway IP address settings of the NE are correct and match the design
documentation through the Command Line Interface (CLI).
l 7. Check whether the username and password configured on the EMS and the NE are the same.
© ZTE All rights reserved
51
CONTENTS
n ZXMW Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
l Obtaining Device Information with One Click
l Performing the Loopback Test
l Performing the Frequency Sweep
Obtaining Device Information with One Click
n With this function, you can quickly obtain dump, inventory, log, BBX, performance, alarm,
configuration file, SRU Stream and SRU Monitor information.
l 1. Log in to the LMT system, select Maintenance > One-Click from the navigation tree on the left.
The One-Click Info Download page is displayed:
l 2. In the One-Click Info Download area, select one or more devices whose information needs to be
exported.
To... Do...
Select one or more devices Select the options one by one.
Select all the devices Click ALL.
l 3. Click the One-Click Info Download button. Information of the device is exported to the specified
path.
n ZXMW Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
l Obtaining Device Information with One Click
l Performing the Loopback Test
l Performing the Frequency Sweep
Performing the Loopback Test
n Loopback is the process of an NE's transmitting a signal from its transmit port and
receiving the signal from its receive port. The loopback test helps detect the
transmission link problems.
n Through the loopback operation, maintenance personnel can locate NE faults along the
communication link section by section. It helps check the operating status of each node
and the transmission link, and rapidly locates the faulty NEs and faulty boards, which
facilitates equipment commissioning and debugging.
n In the WEB LMT system, users can set radio link loopbacks (including RF inner
loopback and IF loopback), Time Division Multiplexing (TDM) loopback, and Ethernet
loopback.
© ZTE All rights reserved
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Radio Link Loopback
n Radio link loopback is used to detect whether the related services are in normal status.
l 2. Log in to the LMT system, select Maintenance > Radio Test from the navigation bar. The
Radio Test window is displayed.
l 3. Select ON or OFF for the loopback option, set Loopback Time (1 to 10080), and click Apply
to test whether the bit error rate is zero.
l 2. From the top menu bar, select Maintenance > ETH Loopback. The ETH Loopback page is
displayed.
l 3. Set Loopback Port, Loopback Type (No loopback, Line loopback, or Internal loopback), and
Loopback Mode (Permanent or Appointed).
n TDM loopback can be used to perform loopback test on E1 port and STM-1 port.
l 1. Connect the equipment to a bit error tester.
l 2. In the LMT system, select TDM > TDM Port. In the TDM Port page, set the Status of the
corresponding port to Enable.
l 3. In the LMT system, select Maintenance > TDM Loopback. The TDM Loopback page is
displayed.
n ZXMW Maintenance
n ZXMW Troubleshooting
n Fault Locating Methods
l Obtaining Device Information with One Click
l Performing the Loopback Test
l Performing the Frequency Sweep
Performing the Frequency Sweep
n The frequency sweep function is used to display the RSSI distribution of the air interface
within the range of the queried frequency band.
l 1. Muting the remote ODU before performing the frequency sweep at the local end. The
operation steps are as follows:
Ø a. In the LMT system, select Maintenance > Radio Test. The Radio Test page is displayed.
Ø b. In the Mute area box, select ON, set Mute Time (1 - 10080), and click Apply.
Ø Note:The mute time can be set according to the frequency sweeping time.Once mute function is applied,
the link will be down.
Ø a. In the LMT system, select Maintenance > Freq Sweeping. The Freq Sweeping page is displayed.
Ø b. Select an air port, configure the Start Frequency, End Frequency, and Frequency Sweep Step as required.
Ø c. Click Start. When the progress is 100%, the frequency sweep is completed.