IT Infrastructure Solution Architect

Towers: Data Centre, Service desk, End User Computing, Networking, Tools (hyper automation, AI ML),
ITSM - Service management

Skills profile required:

EXP – 3 to 12

Location : PAN INDIA

Designing solutions for Infrastructure Services technical towers (General Skills)

 Experience in handling infrastructure solution RFx (RFI/RFP/RFQ etc.)

 Participating in Solution presentations
 Conducting and leading solutions
 Experience in Customer engagement
 Understanding of latest market trends and technologies for the specific to tower/domain
 Good communication and presentation skills
 Good Analytical skills
 Experience in building winning infrastructure solution proposals and not limited to selling products.
 Overseas experience will be an added advantage.

Please have profiles covering majority of these Job description aspects; although do understand that a
single SME will not have all skills. Associates need to have relevant experience and willing to learn Large
Deal Solutions will be considered. The base location to be Chennai, Mumbai, Bangalore, Hyderabad,
Delhi, Pune, Kolkata.

Tower Job Description

Data center Expertise in one or more of the following with an experience in building end to
end DC solutions.
 Compute: Expertise in at least one Win/
Unix/Linux/PSeries/iSeries/Mainframe
 Storage & Backup
 Database: Expertise in at least one Oracle / SQL / MySql /NoSQL
 Cloud service including migration solutions (Private / Public cloud)
 Middleware: Expertise in at least one Application servers/ Portals / Message
queuing / Commerce / ESB
 Monitoring
 Data Center hosting solutions including Facilities management.
 Data Center Security
 TCO Analysis

Tools,AI, Expertise in one or more of the following with an experience in building end to

1|Page Solutioning Team – Job Description

Automations end tools solutions.
 Architecting, Designing and integration Experience (one or more of the
following)
 Enterprise Infrastructure Tools (ESM) (HP/Micro-focus, IBM, BMC, CA /
Broadcom, Science Logic etc.)
 ITSM Tool sets (ServiceNow, Symphony SUMMIT, Remedy, Cherwell etc.)
 Analytics tools (PowerBI, ELK, Splunk etc.)
 Application monitoring tools (AppDynamics, Dynatrace, New Relic etc.)
 Experience with Automation tools like Ansible, Chef, Puppet
 Expertise in tools implementation, Hosting, customization, integration,
Transition etc.
 Strong knowledge in Discovery, CMDB, Asset Management (HW & SW),
Knowledge Management tools
 Knowledge in End user computing and service desk tools.
 Building high level BOQ/BOM, Resource estimation, and technical documents
for solution
 Knowledge in ITIL process
 Supporting State-Of-the-Art Tools
 Analytics and Dashboard
Networking & Expertise in one or more of the following with an experience in building end to
Security services end Network solutions.

Data Network:
 Architecting, Designing & Implementing Enterprise Security Solutions for
Global customers (including cloud and on prem solutions)
 Knowledge of Routing and Switching Technologies (LAN, WAN, N/W Security)
 Managed Services, Outsourcing, CapEx / OpEx pricing Models (TCO View)
 Tools & Automation, Digital Technology, Process integration.
 Migration, Enterprise Network, Merger & Acquisition, Divesture.
Voice Network
 Voice, Contact Center
 Enterprise Voice/ IP Telephony solution experience (Cisco / Avaya / Aspect
/Microsoft/ Genesys etc.)
 PSTN service & Number Porting knowledge/experience
 call recording platforms, IVR solutions, WFM (NICE, Verint, Aspect, etc)
 Global VOIP deployments including SBCs, SIP trunks and multiple carriers
along with codecs (G711, G729)
Network Security:
 Vulnerability and End Point Protection
 Security Controls, Audits, Certification
 User Identity & Access Management
 Content Filtering
 Anti-Virus, Anti-Spam Management
Workplace  Expertise in one or more of the following with an experience in building end
Services to end Workplace services solution.
End User Computing:
 Device as a service and Desktop as a service

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  Imaging, Application Packaging, Software Distribution
 Anti-Virus Management for End Points, End Point Security
 Software Licensing Management, Patch Management
 Remote Desktop Management, VIP Support, Field service support
 VDI technologies
 OS Migration, Desktop tools, Collaboration tools
Service Desk:
 Designing Service Desk solution for global customers supporting multiple
languages
 Service Management Tools like ITSM Remedy, HEAT, HP Service Desk etc.
 ITIL v3/v4 Process
 Data and Voice Network, Telephony for Service Desk
 Service Desk integration
 Understanding of User experience parameters
 Understanding of automation, self-service and monitoring Tools
Service  Expertise in IT Service management solution with following skills.
Management /  Architecting, Designing & Implementing ITIL v3/v4 process for Global
ITSM Enterprises.
 Process customization
 Business Process, Business service management
 Asset Management, Configuration management
 Major Incident Management, Problem management, Change management,
Release management,
 Service Integration and management
 Process Reporting

3|Page Solutioning Team – Job Description