Test A

Complete the sentences. Choose a), b), c) or d). Ø means no article.

1 Adventure Travel _____ 50 people in its New York branch.

a) are employing b) employs c) is employing d) was employed

2 Our new hotel _____ next week.

a) is opening b) open c) opened d) opening

3 Business _____ – things couldn’t be any better!

a) booms b) boomed c) is booming d) will boom

4 Our plane _____ – it’s now due to land at 5.30 p.m.

a) delayed b) is delaying c) has been delayed d) was delayed

5 _____ the brochures out yesterday? If not, you’ll have to do it now as they must go today.
a) Did you send b) Do you send c) Have you sent d) Will you send

6 We’ve been stranded here _____ Monday because floods closed the airport.
a) by b) for c) since d) over

7 By the time we closed yesterday we _____ over 600 bed-nights as a result of the promotion.
a) have sold b) had sold c) sell d) sold

8 The weather forecast says it _____ cold, with snow at the weekend.
a) is being b) is going to c) will be d) will being

9 The delay to the building works _____ a problem at the start of the tourist season next week.
a) causes b) is causing c) is going to cause d) is going to causing

10 Our car _____ so we couldn’t go to the lakes after all.

a) broke around b) broke down c) broke off d) broke up

11 We look _____ hearing from you when you have decided which holiday you wish to book.
a) forward b) forward of c) forward to d) to forward

12 Could you _____ this form_____ please, and hand it in at reception?

a) fill . . . in b) fill . . . up c) write . . . out d) write . . . up

13 Passengers _____ remain seated until the ‘fasten seat belt’ sign has been switched off.
a) can b) must c) must to d) need to

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14 You _____ show your passport at the border between England and Wales.
a) can’t b) don’t have to c) mustn’t d) shouldn’t

15 Do you think I _____ take cash or a credit card on holiday with me?
a) may b) might c) must d) should

16 We _____ have time to go to the Louvre, but there are always queues so we’ll have to get there early.
a) can b) might c) must d) need

17 Some guests _____ always be late, so it’s a good idea to give a slightly earlier departure time.
a) can b) might c) should d) will

18 Could all guests please meet at 2.30 p.m. in _____ hotel car park where our coach will be waiting.
a) a b) an c) the d) Ø

19 We’re going to _____ Australia next year – I’m hoping to see a kangaroo!
a) Ø b) a c) an d) the

20 _____ May is the best month to visit Madeira as the flowers are in full bloom and it isn’t too hot.
a) A b) Ø c) An d) The

21 If you like sailing, _____ the Greek islands.

a) you love b) you loved c) you’ll love d) you’re loving

22 _____ you _____ on a world cruise if you could afford it?

a) Are . . . going b) Do . . . go c) Will . . . go d) Would . . . go

23 If I _____ you, I’d visit the Prado when you’re in Madrid – it’s one of the world’s greatest art museums.
a) am b) had been c) were d) will be

24 We’ve postponed _____ the caves until tomorrow, when we’ll have more time.
a) to visit b) to visiting c) visit d) visiting

25 We can’t afford _____ on holiday this year, so we’re hoping for good weather at home.
a) go b) going c) to go d) to going

26 Don’t forget _____ the contract before you leave – I’d like to send it back to the lawyer today.
a) sign b) signing c) to sign d) to signing

27 The brochures _____ this morning – can you wait in the office until they arrive?
a) were delivered b) delivered c) deliver d) are being delivered

28 Lunch _____ in the dining room from 12.00 to 2.00 p.m., so there’s time for a walk this morning.
a) was served b) serves c) serving d) will be served

29 Stonehenge _____ to have been built around 5,000 years ago.

a) believed b) believes c) is believed d) was believing
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30 I do apologize for the inconvenience – we _____ a plumber to fix the leak immediately.
a) get b) have c) ’ll get d) ’ll have

31 We _____ our offices redecorated next week, but it won’t interfere with office opening hours.
a) have b) having c) ’re have d) ’re having

32 Does your boss _____ you _____ late in the evenings?

a) have . . . to work b) get . . . work c) make . . . work d) make . . . to work

33 ‘Were you able to relax on holiday?’ ‘Yes, I _____. I had a great time.’
a) am b) are c) was d) were

34 _____ sit here? It looks if there aren’t any other seats.

a) Do I may b) I may c) May I d) May I to

35 _____ does the tour last? We have to be back in time for dinner.
a) How far b) How long c) How much d) How soon

36 I’m nearly ready to go – _____ time does the train leave?

a) how b) what c) when d) which

37 _____ you _____ idea when we’ll be there? The children are getting tired and so am I!
a) Do . . . any b) Do . . . have c) Have . . . any d) Have . . . one

38 We ran all the way to the station, but when we arrived the train _____ already _____.
a) did . . . leave b) had . . . leave c) had . . . left d) was . . . left

39 I’d just started going through the bookings when the phone _____.
a) had rung b) rang c) was ringing d) was rung

40 _____ you ever _____ to New York before your trip last year?
a) Did . . . been b) Did . . . gone c) Had . . . been d) Had . . . go

41 We’ve decided to use an independent travel _____ because we think we’ll get a better service.
a) client b) consultant c) customer d) supplier

42 Is there much _____ for adventure holidays in Ireland?

a) attraction b) demand c) destination d) development

43 The _____ has only been open a few months so this is our first high season – we’re very excited about it.
a) brochure b) destination c) package d) resort

44 There’s a wide choice of _____, from large hotels to self-catering apartments.

a) accommodation b) attraction c) living d) market

45 I’m going to be a bit late getting to the airport so I’ll meet you at the _____ desk.
a) check-in b) check-out c) check-up d) check-under
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46 One possible _____ of a career in the travel industry is discounted hotel rates.
a) baggage b) benefit c) berth d) break

47 There is always a lot of _____ on the road to the airport so we should allow plenty of time.
a) catering b) congestion c) risk d) speed

48 Could passengers wait in the _____ lounge until their flight is called? Thank you.
a) depart b) departing c) department d) departure

49 Our hotel has been _____ a fourth star, which is terrific – now we’re working towards our fifth!
a) awarded b) graded c) rated d) rewarded

50 Our room hasn’t been cleaned – I’m going to call _____.

a) homemaking b) housekeeping c) housemaking d) householding

51 The _____ engineer is going to come and look at the air conditioning – it’s making a terrible noise.
a) maintain b) maintainer c) maintenance d) maintaining

52 I’d like to make a _____ for a double room for next weekend.
a) reserve b) reservance c) reservation d) reserving

53 If your flight is _____, we will arrange overnight accommodation in a hotel near the airport.
a) blocked b) cancelled c) confirmed d) disrupted

54 The forecast is for scattered _____ so we might get a bit wet.

a) fog b) drizzle c) rain d) showers

55 There’s a lovely warm _____ this evening so it’ll be pleasant to sit outside after dinner.
a) breeze b) gale c) mist d) wind

56 Knossos is one of the most important archaeological _____ on Crete.

a) artefacts b) countries c) sites d) positions

57 For a truly _____ cultural experience, homestay holidays invite you to live with a local family.
a) authentic b) dramatic c) overrated d) touristy

58 Bronze is the metal most commonly used for _____.

a) carvings b) paintings c) sculptures d) watercolours

59 Could you work out a(n) _____ with costings, based on the age and interests of the group?
a) catalogue b) itinerary c) timetable d) travel

60 Which _____ of Spain would you recommend for tourists interested in archaeology?
a) activities b) countries c) icons d) regions

61 Photography and bird-watching are examples of _____ tourism.

a) mainstream b) mass c) niche d) slum
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62 People travelling abroad to have _____ are sometimes known as ‘medical tourists’.
a) meditation b) saunas c) seminars d) surgery

63 Please complete the application form if you wish to _____ on the course.
a) attend b) enrol c) sign d) take

64 We believe our tours contribute to the local _____ as we employ local people wherever possible.
a) economy b) homeland c) pilgrimage d) project

65 The Roman city of Bath cannot be fully _____ as the medieval Abbey lies on top of it.
a) discovered b) excavated c) impacted d) launched

66 Do you know how much the entry _____ is for the museum? I’m not sure if I have enough money.
a) display b) fee c) guide d) label

67 We’ve just been to see a fascinating _____ about the Academy Awards at the Hollywood Museum.
a) artefact b) custom c) exhibition d) excavation

68 The cultural _____ of a country is often said to refer to its architecture, literature and music.
a) economy b) event c) heritage d) hospitality

69 Many hotels take on _____ to help out at particularly busy times in the main season.
a) casual labour b) casual jobs c) full-time staff d) permanent staff

70 We should provide _____ in addition to salary to make our staff feel that their hard work is valued.
a) incentives b) policies c) reasons d) suggestions

71 Mystery guests are often used to help _____ the service provided by a hotel or shop.
a) empower b) escape c) estimate d) evaluate

72 The _____ rates are an important measure of how successful a hotel is – empty rooms are a bad sign.
a) occupation b) occupancy c) occupational d) occupying

73 There is no charge for your coffee – it’s on the _____.

a) bill b) home c) house d) room

74 Focus groups allow researchers to collect _____ data by asking open questions on specific topics.
a) qualitative b) quality c) quantitative d) questionnaire

75 We were offered a free meal as a gesture of _____. Quite right too after such poor service!
a) atmosphere b) compliment c) goodwill d) happiness

76 Staff are required to carry out their duties in a(n) _____ manner at all times.
a) efficient b) loyal c) personal d) welcoming

77 Our staff receive an annual _____ to acknowledge their hard work over the year.
a) benefit b) bonus c) extra d) money
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78 We’re organizing a team-building event for a _____ client.
a) consultant b) corporate c) consulting d) corporation

79 We asked for a(n) _____ to first class, but they wouldn’t do it unless we paid the extra fare.
a) advantage b) promotion c) raise d) upgrade

80 I’ve arranged a _____ call so that we can speak to our colleagues overseas all together.
a) conference b) conversation c) discussion d) meeting

81 The four Ps in the marketing mix are product, place, _____ and price.
a) package b) profession c) programme d) promotion

82 A product such as an airline ticket is _____ because it can’t be used after the expiry date.
a) imperishable b) intangible c) perishable d) tangible

83 If a customer is telling you about a problem, don’t _____ – let them finish speaking.
a) blame b) interrupt c) question d) understand

84 When dealing with customers’ problems, ask questions to _____ the situation.
a) clarify b) excuse c) explain d) inform

85 I’m sorry to hear that there’s a problem with the air conditioning. I’ll _____ it right away.
a) look about b) look around c) look into d) look under

86 Never _____ with a guest who is making a complaint – listen carefully and say that you understand.
a) argue b) fight c) satisfy d) shout

87 I _____ you take a taxi – it’s too far to walk and the buses are not very reliable.
a) advise b) suggest c) should d) think

88 ‘What do you recommend?’ ‘Why _____ you try the fish? It’s the chef’s speciality and it’s very good.’
a) can’t b) do c) don’t d) won’t

89 Before you give a presentation, _____ what you are going to say.
a) perform b) rehearse c) repeat d) speak

90 When you are giving a speech, try to sound _____ – if you sound bored, your audience will be too.
a) clear b) distinctive c) enthusiastic d) excited

91 The number range ‘16–18’ is spoken as ‘sixteen _____ eighteen’.

a) at b) in c) of d) to

92 The fraction 7/8 is spoken as ‘_____’.

a) eight sevens b) eight sevenths c) seven eighths d) seven eights

93 Good morning everyone. Shall we get started? The first item on the _____ is . . .
a) agenda b) agreement c) aim d) diary
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94 I’ve called this meeting as we need to _____ a decision on the design for the new website.
a) add b) agree c) cover d) reach

95 Always _____ your audience at the start of a presentation and introduce yourself.
a) chat b) greet c) smile d) talk

96 Make sure you keep your presentation to the _____. Finishing early is fine but don’t overrun.
a) closing time b) ending time c) time let d) time allowed

97 When you’re on the phone, ____ while you’re talking – it makes you sound friendly.
a) interrupt b) sit down c) smile d) stand up

98 When you take a phone call at work, _____ your language to that of the caller.
a) adapt b) answer c) ask d) change

99 The ability to make _____ is an important skill in the business world.

a) little chat b) mini conversation c) small talk d) tiny discussion

100 Always look confident, even if you aren’t, and be careful about your body _____.
a) communication b) language c) speech d) talk

TOTAL / 100

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