HH 101 EXCELLENT HOSPITALITY AND CUSTOMER SERVICE REFLECTIVE JOURNAL 1

REFLECTIVE JOURNAL 1 Notes:

Writing your Reflective Learning Journal Students work in group to do some activity on identifying customer need in perceptive of hospitality and tourism scenario. In each journal entry, you might therefore want to write down your reaction, comment, personal feelings, and suggestion to each of these teaching and learning activities. For example, you can start by thinking:

This piece of writing should be highly unstructured, therefore its important that the guided questions provided should be very open-ended, so that allow students to carry deep thinking on course-related issues Only a few guided questions will do, otherwise, students will be overwhelmed and divert all their energy in attempting all the questions instead of taking a quality reflection on their learning

Whats quality level of customer service in at least three different tourism and hospitality business settings? Whats my plan for special need population in at

least three tourism and hospitality business settings

Explain the meaning of hospitality values: a) Attentiveness b) Generosity c) Courtesy d) Helpfulness e) Care f) Reliability g) Considerations h) Friendliness i) Respect j) Sincerity Whats my opinion on the content of this lesson? How can I relate other things directly or indirectly to things that I have learnt in this lesson?

PTSS/JHPWATI/HH101/RJ1/JUNE2011