COMPETENCY-BASED LEARNING MATERIAL

Sector : HEALTH, SOCIAL, AND OTHER COMMUNITY

DEVELOPMENT SERVICES

Qualification Title: HEALTH CARE SERVICES NC II

Unit of Competency: WORK IN A TEAM ENVIRONMENT

Module Title: Working in a Team Environment

Western Leyte College of

Ormoc City, Inc.
 HOW TO USE THIS
COMPETENCY BASED LEARNING MODULE

Welcome to the Module WORKING IN A TEAM ENVIRONMENT. This

module contains training materials and activities for you to complete.
The unit of competency WORK IN A TEAM ENVIRONMENT contains the
knowledge and skills and attitudes required for environmental protection. It
is one of the specialized modules at National Certificate level II (NC II).
You are required to go through a series of learning activities in order to
complete each learning outcomes of the module. In each learning outcome
there are Information Sheets to help you better understand the required
activities. Follow these activities on your own and answer the self –check at
the end of each learning outcome. You may remove a blank answer sheet at
the end of each module (or get from your facilitator/ trainer) to write your
answers for each self-check. If you have questions, don’t hesitate to ask
your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered
in this module because you have:

 Been working in the same industry for some time.

 Already completed training in this area.

If you can demonstrate to your trainer that you are competent in a

particular skill or skills, talk to him/her about having them formally
recognized so you won’t have to do the same training again. If you have
qualifications or Certificates of Competency from previous trainings, show
them to your trainer. If the skills you acquired are still relevant to this
module, they may become part of the evidence you can present for RPL.

A Trainee Record Book (TRB) is given to you to record important dates, jobs
undertaken and other workplace events that will assist you in providing
further details to your trainer/assessor. A Record of Achievement/Progress
Chart is also provided to your trainer to complete/accomplish once you have
completed the module. This will show your own progress.

HEALTH CARE SERVICES Date Developed: Document No.

NC II Issued by:
Date Revised:
Working in a Team Environment
WLC Page 2
Developed by:
Ormoc,
EMMA LISSA B. RAMIREZ
Inc.
DIRECTION FOR USE OF THE CBLM

This module was prepared to help you achieve the required

competency: Working in a Team Environment. This will be the source of
information for you to acquire the knowledge and skills in this particular
module with minimum supervision or help from your trainer. With the aid
of this material, you will acquire the competency independently and at your
own pace.
Talk to your trainer and agree on how you will both organize the
training of this unit. Read through the module carefully. It is divided into
sections which covers all the skills and knowledge you need to successfully
complete in this module.

Work through all the information sheets and complete the activities in
each section. Do what is asked in the INSTRUCTIONAL SHEETS and
complete the SELF-CHECK. Suggested references are included to
supplement the materials provided in this module.
Most probably, your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things.
Ask for help.
Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that you
listen and take notes.
Talk to more experienced workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your
own progress.
When you are ready, ask your trainer to watch you perform the
activities outlined in the module.
As you work through the activities, ask for written feedback on your
progress. Your trainer gives feedback/pre-assessment reports for this
reason. When you have successfully completed each element or learning
outcome, ask your trainer to mark on the reports that you are ready for
assessment.
When you have completed this module and feel confident that you
have had sufficient practice, your trainer will schedule you for the
institutional assessment. The result of your assessment/evaluation will be
recorded in your COMPETENCY ACHIEVEMENT RECORD.

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
Issued by:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 LISTS OF BASIC COMPETENCIES

Competenc Unit of Competency Module Title Code

y Number
1 Participate in Workplace Participating in 500311105
Communication workplace
communication
2 Work in Team Working in team 500311106
Environment environment
3 Practice Career Practicing Career 500311107
Professionalism Professionalism
Practice Occupational Practicing 500311108
Health and Safety occupational
4 Procedures health and safety
procedures

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 MODULE CONTENT

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT

MODULE TITLE : WORKING IN TEAM ENVIRONMENT

MODULE DESCRIPTOR:
This unit covers the skills, knowledge and attitudes to identify role and
responsibility as a member of a team.

NOMINAL DURATION: 4 hours

LEARNING OUTCOME:
At the of this module you MUST be able to:
LO1. Describe team role and scope.
LO2. Identify own role and responsibility within team.
LO3. Work as a team member.
LO4. Work effectively with colleagues.
LO5. Work in socially diverse environment.

ASSESSMENT CRITERIA:

1. The role and objective of the team is identified from available sources of
information.
2. Team parameters, reporting relationships and responsibilities external
sources
3. Individual role and responsibilities within the team environment are
identified
4. Roles and responsibility of other team members are identified and recognized
5. Reporting relationships within team and external to team are identified
6. Effective and appropriate forms of communications used and interactions
undertaken with team members who contribute to known team activities
and objectives.
7. Effective and appropriate contributions made to complement team activities
and objectives, based on individual skills and competencies and workplace
context.
8. Observed protocols in reporting using standard operating procedures
9. Contribute to the development of team work plans based on an
understanding of team’s role and objectives and individual competencies of
the members.
10. Information is communicated clearly and in concise manner using
appropriate communication techniques
11.Relationships are established and maintained effectively
with colleagues.
12.Work activities are performed within the team to ensure achievement of team
goals.
13.Customers and colleagues from diverse backgrounds are communicated
with, in all verbal and non-verbal forms

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 14.Cross cultural misunderstandings are dealt with, taking account of cultural
consideration.

CONDITIONS:

ASSESSMENT METHOD:

 Observation
 Interview
 Written examination
 Demonstration of practical skills

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 Learning Experience

Learning Activities Special Instructions

1.ReadInformation sheet 2.1 After reading information sheet 2.1

the learner must answer self check
Describe team role and scope 2.1.1
compare the answer to the answer key
2.1.1

2.Read information sheet 2.2 After reading information sheet 2.2

the learner must answer self check 2.2
Identify own role and responsibility Compare the answer to the answer
within team key. 2.2

3.Read Information sheet 2.3 After reading information sheet 2.3

the learner must answer self check 2.3
Work as a team member Compare the answer to the answer
key. 2.2

4.Read information sheet 2.4 After reading information sheet 2.4

the learner must answer self check 2.4
Work effectively with colleagues Compare the answer to the answer
key. 2.4

5. Read Information sheet 2.5 Evaluate your own work using

performance criteria
Work in socially diverse environment

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 INFORMATION SHEET

Describe team role and scope

A team is a small number of people with

complementary skills who are committed to a common
purpose, performance goals, and approach for which
they are mutually accountable.‘

A group of people to work together to achieve a

common aim.

Teamwork suggests that people work in an atmosphere of mutual support and

trust, working together cohesively, with good inter-group relations. Each other’s
strengths are valued. It should also foster an increasing maturity of relationship,
where people are free to disagree constructively, and where both support and
challenge are a part of helping teams work.

Team Leader
has ultimate responsibility for deciding the degree
to w/c autonomy of the team member has to be
constrained. He has to exercise his responsibility in a
way that it does not erode the commitment of the team
members.

With real teamwork we tend to see positive attitudes and behavior such as:
 Trust in colleagues to deliver what they promise
 Willingness to help when needed
 Sharing of a common vision of the future
 Co-operation and blending of each other’s strengths
 Positive attitudes, providing support and encouragement

HEALTH CARE SERVICES

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EMMA LISSA B. RAMIREZ
 Active listening
 All members pulling their weight and in the same direction
 Giving the benefit of the doubt.
 Consensus building
 Effective conflict resolution
 Open communication

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 INFORMATION SHEET

Work effectively with colleagues

How to work well in a team environment

Steps
1. Avoid trying to be the team leader.
2. Take turns.
3. Use "we" language.
4. Contribute positive feedback
5. Take time to get to know each of your team mates.
6. Discuss more than argue.
7. Accept the mistake and learn from it.

Qualities and Behavior for Good Work Ethics

 Caring- having concern to a person, help make the person life easier or less
painful.
 Dependability- Perform delegate task and deep obligations and promises.
 Considerate- respect the persons physical and emotional feelings, putting
yourself on their situation.
 Cheerfulness- Full of good spirits; merry; always smiling; energy hyper,
greet and talk to people on a pleasant manner, do not be moody, bad
tempered or unhappy while at work.
 Empathy- the action of understanding’ being aware of, being sensitive to,
putting yourself on the situation.
 Trust Worthiness- employers will have confidence in you if you will keep
information confidential.
 Respectfulness- showing respect to people, treat the person with respect
and dignity at all times.
 Courtesy- address people by title and name ( respectful act ), always say
thank you and please.
 Conscientiousness- be careful alert and exact in following instructions,
always give your best efforts.
 Honesty- be truthful and accurate, adherence to the fact, fairness and
straight forwardness of conduct.
 Cooperation- the action of cooperating, common effort associations of
person for common benefit, willingly work and help to others.
 Enthusiasm- you like your doing, strong excitement of feeling be eager,
interested and exited about work.
 Self Awareness- know your own feelings, strength and weakness you need
to understand yourself before you can understand others.

Name of Trainee
Qualification HEALTH CARE SERVICES NC II
Unit of competency WORK IN TEAM ENVIRONMENT

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
Issued by:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ
 SELF-CHECK _______

Identification: Choose your answer from the word below.

Respecting Helping Persuading

Communication
Recipient Participating Sharing
Support
Mentoring Team Knowledge
Team Environment

______________ 1. Individuals are encourage to exchange, defend and then to

ultimately rethink their Ideas.

______________ 2. All members of the team are encourage to participate in

the Team.

______________ 3. This skills is needed for team work when people are
expressing their ideas.

______________ 4. The general theme of teamwork.

______________ 5. Encourage people to manage their own learning in order

that they maximize their potential, develop their skills, improve their
performance and become the person they want to be.

______________ 6. Consist of group of people with complementary skills who

are committed to a common purpose, performance goals and approach for
which they are mutually accountable.

______________ 7. Aims to provide. To enable a recipient to achieve either

work related or personal goals and objectives.

______________ 8. The person asking for support.

______________ 9. It is important to treat others with respect and to support

their ideas.

_____________ 10. To work effectively it is essential that team members

acquire communication skills and use it effectively.

HEALTH CARE SERVICES

Document No.
Date Developed:
NC II Date Revised:
Issued by:
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Working in a Team Environment Developed by: WLC Ormoc, Inc.
EMMA LISSA B. RAMIREZ