The document lists various factors that influence online shopping behavior and customer satisfaction. It discusses website usability and features, seller reputation, pricing and costs, payment options, customer service, and product delivery. Numerical values seem to indicate the importance of each factor based on a scale from 0 to 1.
The document lists various factors that influence online shopping behavior and customer satisfaction. It discusses website usability and features, seller reputation, pricing and costs, payment options, customer service, and product delivery. Numerical values seem to indicate the importance of each factor based on a scale from 0 to 1.
The document lists various factors that influence online shopping behavior and customer satisfaction. It discusses website usability and features, seller reputation, pricing and costs, payment options, customer service, and product delivery. Numerical values seem to indicate the importance of each factor based on a scale from 0 to 1.
and ry and e on Reputati Opportuni Sensitivit Shopping Cost Shippi Utilizati Hassles on and ties and y and Cart Factor ng on and and Custom Limited- Promoti Managem Benefi Custom Limited er Time ons ent and ts er Payment Feedbac Offers Engageme Suppor option k nt t
Jump ship 0.634
and shop at other online stores to get similar products at a lower price Total costs 0.616 of the item are lower of another online store Website 0.612 reviews Seller 0.758 contact details and informatio n Free 0.757 postage and packaging Free 0.733 shipping coupons and reward Methods of 0.7 delivery of products Easy-to-use 0.769 website navigation Mobile- 0.729 friendly website user interface Availability 0.612 of customer service before purchase Lengthy 0.748 sales process Lack of 0.721 video demonstrat ion Preferred 0.666 payment method is not available Time- 0.632 consuming refund procedure Complaint 0.778 rates Return 0.766 rates Reviews 0.653 about the seller Checked 0.694 other online shops to make sure I get a good deal Time- 0.616 limited offers Waiting for 0.68 the product’s price to drop Discounts 0.642 and special offers that are available during the purchase Forgot the 0.763 items added to my virtual shopping cart Get bored 0.669 after a short while