DIRECTORATE GENERAL OF

CIVIL AVIATION

Issuance / Renewal of Flight Radio Telephone

Operator’s License - (FRTOL)
 Training Objectives
By the end of this module, you will be able to:

• Identify the pre-requisites for availing Issuance/

Renewal of Flight Radio Telephone Operator’s
License - (FRTOL)
• Understand the process for availing Issuance/
Renewal of Flight Radio Telephone Operator’s
License - (FRTOL)
Pre-requisites for
Issuance/ Renewal of Flight
Radio Telephone Operator’s
License - (FRTOL)
Pre-requisites for Applying Issuance of FRTOL
For FRTOL issuance, following pre-requisites are essential to successfully process the
request and issue the license:

• Applicant shall be registered on eGCA portal and should have a unique eGCA ID.

• Applicant shall have completed medical examination and must have a valid medical
assessment as per Rule 39 C of Aircraft Rules, 1937.

• Educational qualification as specified in Para 1 (b) of Section Y, Schedule II, The Aircraft
Rules, 1937.

• Applicant shall have valid RTR Certificate, issued by WPC, Ministry of

Telecommunications .

• Applicant shall have a valid flight crew license or Flying experience in accordance with
Section Y, Schedule II of Aircraft Rules 1937

• For More Info Refer Schedule II of The Aircraft Rules 1937

• https://dgca.gov.in/digigov-
portal/?dynamicPage=aircraftRulesContent2Req/1/3026/viewDynamicRuleContLvl2&m
ainaircraftRules1937/1/0/viewDynamicRulesReq
Pre-requisites for Applying Renewal of FRTOL
For FRTOL Renewal, following pre-requisites are essential to successfully process the
request and issue the license:

• Applicant shall be registered on eGCA portal and should have a unique eGCA ID

• Applicant shall have completed medical examination and must have a valid medical
assessment as per Rule 39 C of Aircraft Rules, 1937.

• For first time eGCA user add Educational qualification as specified in Para 1 (b) of
Section Y, Schedule II, The Aircraft Rules, 1937

• Applicant shall have valid RTR Certificate, issued by WPC, Ministry of

Telecommunications .

• For More Info Refer Schedule II of The Aircraft Rules 1937

• https://dgca.gov.in/digigov-
portal/?dynamicPage=aircraftRulesContent2Req/1/3026/viewDynamicRuleContLvl2&m
ainaircraftRules1937/1/0/viewDynamicRulesReq
Process Flow:
Issuance of Flight Radio
Telephone Operator’s License -
(FRTOL)
 The Flow Chart

Let us understand how an Applicant can apply for Issuance of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

The Applicant Prior to Apply for Applicant verifies If any Applicant validates The generated
Applicant selects
visits the eGCA the Issuance of their Basic details, discrepancies the details payment receipt is
portal and logs-in Issuance/Renewal FRTOL, Applicant Examination Details, found, applicant populated in the visible to the
using EGCA ID of FRTOL service reads and Medical to get it correct form and fills Applicant on the
and go through through remaining details . portal post payment.
and password. understands the Examination Details After Submission Applicant can track
the Instruction Instruction page, and License Details DMS/Digitized
Page before filling Data the application the application status
the form. User Manual form, the on the Portal through
updation/support
application will re- ‘License Request
cell as applicable. directed to details’ option.
Bharatkosh
payment gateway
 The Flow Chart

Let us understand how an Applicant can apply for Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

The Applicant Prior to Apply for Applicant verifies If any Applicant validates The generated
Applicant selects
visits the eGCA the Renewal of their Basic details, discrepancies the details payment receipt is
portal and logs-in Issuance/Renewal FRTOL, Applicant Examination Details, found, applicant populated in the visible to the
using EGCA ID of FRTOL service reads and Medical to get it correct form and fills Applicant on the
under “Services” through remaining details . portal post payment.
and password. understands the Examination Details After Submission Applicant can track
Section from Left Instruction page, and License Details DMS/Digitized
side panel. Data the application the application status
User Manual form, the on the Portal through
updation/support
application will re- ‘License Request
cell as applicable. directed to details’ option.
Bharatkosh
payment gateway
Form Details: Issuance/Renewal of
Flight Radio Telephone Operator’s
License - (FRTOL)
 Issuance of FRTOL
User checks and validates the following sections in the FRTOL Issuance form:

02
CEO
01 Examination 03
Basic Medical
Result
Details Examination
Details

05
Issuance of 04
06 ELP Details License
FRTOL
Details
 Renewal of FRTOL
User check and validates the following sections in the Renewal of FRTOLform:

02
CEO
01 Examination 03
Basic Medical
Result
Details Examination
Details

05
Renewal of 04
06 ELP Details License
FRTOL
Details
Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

User shall logs-in to the portal through their eGCA Id.

Log-in Page
User shall logs-in with their eGCA Id and password
Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

User selects the “Issuance/Renewal of FRTOL” under “Services” Section from Left side panel.
Home Page
Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Prior to Apply for Issuance/ Renewal of FRTOL, User reads and understands the Instruction page, User
Manual
Instruction page before applying for Issuance/Renewal of FRTOL
Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

User verifies their Basic details, Medical Examination Details and License Details then fills the form of
Issuance of FRTOL
In Basic Detail tab, Applicant verifies their PMR No., Computer No., Personal Details
In Basic Detail tab, Applicant verifies their Contact details, Address Details
Education Qualifications
In Case of Issuance of FRTOL-R, 10th & 12th certificate and Verification letter are mandatory when computer
no. is not available or issued before 2013.
Enter the Reason for Board Verification documents not sent to DGCA if selected ‘No’ in ‘Original Documents
for Verification Sent by Post ’
In Renewal of FRTOL-R, 10th & 12th certificate and Verification letter are optional field
CEO Examination Details (Exam results as per records of CEO)
Applicant Verifies their Examination details
 Examination Details (Cont.)

In Case of any Result Pending, Applicant Selects the ‘”Result Pending” and enter the details and proceed
Medical Examination Details
License Details
ELP Details (If any)
ELP Details shows when applicant already have ELP

Detail shows when any

ELP Assessment is
pending with DGCA
Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

If any discrepancies found, applicant to get it correct through DMS/Digitized Data updation/support cell as applicable.
In case of any discrepancies in License Details, Applicant is to use the ‘License Records update’ option and submit for
validation.

Step 2 Step 3 Step 4 Step 5

Process Flow: Issuance / Renewal of FRTOL

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Applicant validates the details populated in the form and fills remaining details . After Submission the
application form, the application will re-directed to Bharatkosh payment gateway
 For Issuance of FRTOL service
Once User validates all their Details, User proceed for applying “Issuance of FRTOL” and fill the details in mentioned field.
Issuance of FRTOL (Cont.)

User fills the RTR details

Issuance of FRTOL (Cont.)

Other details
Issuance of FRTOL (Cont.)
Once filled all the details, Submit the application

Post data verifying, user

proceeds for fee payment and
rredirected to Bharatkosh
 Enter Remarks and click
on Submit

Verify the Applicant Name

and Service type

Tick the Checkbox and

click on Submit
Once Payment is successfully completed, Payment Receipt is generated
Please note that application process is complete only on successful transaction of fee payment and receipt of the same on
portal.
The date of submission to DGCA shall be the date on which the above entire process is completed and received by DGCA.
Applicant can download the payment receipt later also by using the node “Payment History”
 For Renewal of FRTOL service
Intended place of Renewal
 For Renewal of FRTOL service
Once User validates all their Details, User proceed for applying “Renewal of FRTOL” and fill the details in mentioned field.
User fills the RTR details
Renewal of FRTOL (Cont.)
Other details
Renewal of FRTOL (Cont.)
Once filled all the details, Submit the application

Post data verifying, user

proceeds for fee payment and
rredirected to Bharatkosh
 Enter Remarks and click
on Submit

Verify the Applicant Name

and Service type

Tick the Checkbox and

click on Submit
Once Payment is successfully completed, Payment Receipt is generated
Please note that application process is complete only on successful transaction of fee payment and receipt of the same on
portal.
The date of submission to DGCA shall be the date on which the above entire process is completed and received by DGCA.
Applicant can download the payment receipt later also by using the node “Payment History”
Bharatkosh Payment Gateway

• After submission of the application form online, applicant will be redirected to payment gateway
(Bharatkosh) where he / she has to pay the fees amount for the service requested.
• The candidate shall make the payment by using All Indian Credit Cards/ Debit Cards (Except Diners Club
Card) /Internet Banking of banks through the any Payment Gateways available within 48 hours of the
submission.
• The payment via American Express Credit Card (AMEX) can be made through SBI e-pay payment
gateway.
• Please note that your application process is complete only on successful transaction of fee payment and
receipt of the same on portal. Further, the candidate will get a notification on his / her Mobile and
Email of receipt number after successful submission of application and payment. The date of
submission to DGCA shall be the date on which the above entire process is completed and received by
DGCA.
 List of original documents required to be sent to DGCA for FRTOL

1. RTR issued by WPC, Ministry of Telecommunication.

2. Others license issued by DGCA (e.g. FRTOL-R etc.)
3. In case of Renewal (Old FRTOL License)
Process Flow: To Track the application request

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

The generated payment receipt is visible to the Applicant on the portal post payment. Applicant can track
the application status on the Portal through ‘License Request details’ option.
Applicant can track the application status on the Portal through ‘License Request details’ option.

Status get updated

automatically
Process Flow: How to find and reply to the shortfall on applied service

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7

Applicant received shortfall notification on SMS/Email, Applicant needs to can go ‘License Request
details’ option.
Applicant can find the shortfall on the Portal through ‘License Request details’ option.

Click here to view the

applied application along
with shortfall
Shortfall
Enter your response to shortfall Attach any documents if
you want

After enter the shortfall

response, then click on
“Update” button
Summary

• User visits the eGCA portal and logs-in using eGCA ID and password.
• User selects the “Issuance/ Renewal of FRTOL service” under “Services” Section from Left side panel.
• Prior to Apply for Issuance/ Renewal of FRTOL, User reads and understands the Instruction page, User Manual.
• User verifies their Basic details, Examination Details, Medical Examination Details and License Details,
• If any discrepancies found, applicant to get it correct through DMS/Digitized Data updation/support cell as applicable.
• Once Details are verified, then Applicant fills the form of Issuance/ Renewal of FRTOL.
• After Submission the application form, the application will re-directed to Bharatkosh payment gateway and after payment is
successful, the generated Payment receipt will visible to Portal.
• For more information refer to DGCA Public Notices dated
• 19 May 2020 pertaining to registration
• 02 Jun 2020 pertaining to launch of new services on eGCA platform

Note: Values indicated in the Screenshots are for representative purpose only and actual values may differ based on the service
requested.
 For More Visit us at:
• https://dgca.gov.in/digigov-portal/
• Connect with eGCA Support cell : 1800-11-3422
• Mail to eGCA Support Cell: egcasupport@dgca.nic.in
• Chat with us in case of any queries or concerns (Ask Aakash)