S E BAST I A N CAREER OBJECTIVE

OJ E DA Hardworking candidate well-versed in the hospitality industry.

Experienced in providing exceptional customer service to guests and
M AC I AS ensuring efficient operations within the restaurant. Committed to
SOCIAL MEDIA MARKETING developing a strong working relationship with all members of the
INTERN restaurant staff to promote optimal service delivery.
Proactive professional with [Number] years of work experience and
CONTACT proven knowledge of food preparation, quality control, and catering.
Aiming to leverage my abilities to successfully fill [Job Title] role on your
0434 912 733 team.
Results-oriented professional with [Number] years of experience and
sebastian@maciasconcepts.com
proven knowledge of cost management, novella cuisine, and culinary
Sydney, NSW 2010 design. Aiming to leverage my abilities to successfully fill the [Job Title]
role on your team.

SKILLS
EXPERIENCE

• Customer Service

• Dining Room Management March 2020 - Present

• POS Software
Host
Hosting my property at airbnb, Sydney, NSW
• Guest Inquiries

• GuestBridge Reserve • Developed departmental objectives, budgets, policies, procedures and

strategies.
• Group Reservations Management
• Demonstrated ability to manage multiple tasks while remaining adaptable and
• Waiting Tables flexible.

• Hosting Meetings • Participated in ongoing training to enhance own job skills and knowledge.

• Guest Interaction • I was hosting people from around the world at my property and love that job.

• Rewards Programs January 2022 - October 2023

• Guest Flow Social Media and Communications Executive

• Resolving Irregularities Wella ANZ, Sydney, NSW

.

LANGUAGES • Assisted in creating innovative strategies to drive traffic from social networks to
company websites and landing pages.

• Monitored conversations around relevant topics on social media channels and

• English identified opportunities for engagement.
Fluent • Organised promotional events or competitions through social media platforms
Greendwich collegue sydney such as Facebook Live or Twitter chats.

• Spanish
• Successfully managed social media campaigns for various clients, including
developing and executing strategies to increase brand awareness and
Native engagement.
• Catalan • Performed detailed keyword analysis using SEO tools in order to optimise
Native content for organic search engine rankings.

• Developed comprehensive reports on the success of campaigns, analysing data

• French such as impressions, clicks, conversions and ROI.
Intermediate • Managed budgets allocated for each campaign while staying within budget
guidelines.

February 2018 - January 2021

Cabin Crew Member
Emirates , Dubai

• Developed strong communication and interpersonal skills by interacting with

passengers and colleagues in a professional manner.

• Assisted passengers with seating arrangements, special dietary requests and

accommodating individual needs.

• Resolved customer complaints promptly in order to ensure satisfaction was

achieved.
• Maintained an organized cabin environment by delivering meal services,
collecting rubbish and replenishing supplies as needed.

• Monitored passenger behavior during the flight in order to maintain a safe

environment at all times.

• Maintained a professional appearance at all times while interacting with

customers.
• Adhered to company policies regarding security measures, emergency protocols
and other operational guidelines.

• Maintained knowledge of airline products and services including duty free items
available for purchase onboard.

• Utilized problem-solving abilities to quickly address any issues that arose during
the flight.
• Demonstrated flexibility in adapting to various situations that arose during the
flight such as medical emergencies or disruptive passengers.

• Performed pre-flight checks, ensuring all aircraft systems were functioning

properly before departure.

• Inspected cabin prior to take off for cleanliness, functionality of equipment and
safety hazards.
• Verified that all documents required for travel were valid prior to boarding
passengers onto the aircraft.

• Demonstrated excellent customer service skills while managing a wide variety of

passenger needs on international flights.

• Ensured compliance with safety regulations and procedures while providing

exceptional service to customers.
• Delivered detailed briefings regarding safety procedures before takeoff and
landing.

EDUCATION

June 2022
TAFE australia , Sydney, NSW
Extracurricular Activities

• Volunteer work