Internship Report

Department of Delivery Operations Jawad Ahmed

(April 12-2010 to May12-2010)

About Alcatel-Lucent
Alcatel-Lucent is the trusted transformation partner of service providers, enterprises, and strategic industries such as defense, energy, healthcare, transportation, and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP and optics technologies, applications and services, Alcatel-Lucent leverages the unrivaled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.2 billion in 2009 and is incorporated in France, with executive offices located in Paris.

Organization
With a strong focus on complete solutions maximizing value for customers, Alcatel-Lucent is organized around four operating segments and three geographic regions. Applications focus on developing and maintaining innovative applications and software products for our global customer base. Networks are responsible for managing our network product portfolio, in line with the companys High Leverage Network strategy. It provides industryleading products that address our customers network requirements in all market segments such as service providers, strategic industries and enterprises. Services supports a networks entire life cycle, including consultation, integration, migration and transformation, deployment, maintenance and management of operations. Our fourth operating segment includes mainly our Industrial Components-Vacuum business. The company's geographic regions are the Americas; Europe, Middle East, and Africa; and Asia Pacific. In addition, Alcatel-Lucents Enterprise and Strategic Industries organization focuses on the needs of business customers as well as those of strategic industries that require carrier-grade, mission-critical communications systems for their operations. Innovation & Technology

Alcatel-Lucent is one of the largest innovation powerhouses in the communications industry, representing an R&D investment of Euro 2.4 billion, and a portfolio of more than 27,500 active patents spanning virtually every technology area. At the core of this innovation is Alcatel-Lucents Bell Labs, an innovation engine with researchers and scientists at the forefront of research into areas such as multimedia and convergent services and applications, new service delivery architectures and platforms, wireless and wire line, broadband access, packet and optical networking and transport, network security, enterprise networking and communication services and fundamental research in areas such as nanotechnology, algorithmic, and computer sciences. History The formation of Alcatel-Lucent created the worlds first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry. Alcatel-Lucent combined two entities Alcatel and Lucent Technologies which shared a common lineage dating back to 1986. That was the year Alcatels parent company, CGE (la Compagnie Gnrale dElectricit), acquired ITTs European telecom business. Nearly 60 years earlier, ITT had purchased most of AT&Ts manufacturing operations outside the United States. Lucent Technologies was spun off from AT&T.

The Alcatel-Lucent Vision, Mission and Values form the cornerstones of our company. These statements set the tone for the way the company operates.
Our Vision To enrich peoples lives by transforming the way the world communicates. Our Mission To use our unique capabilities to ensure that our customers thrive, our business grows and we enrich the personal communications experience for people around the world. Our Values

A system of shared beliefs that are at the heart of everything we do. Customers First: We exist to serve our customers. Our success will be determined by how well we perform for our customers. Innovation: We are intuitive, curious, inventive, practical and bold, which allows us to create new ideas for our customers, our business and employees. These ideas come from anywhere throughout our global operations. Teamwork: Success requires teamwork. We are collaborative and respect the contributions of each person to the teams success. Respect: We are a global company with many cultures. We respect and embrace people and perspectives from all over the world. Accountability: We do what we say we will do. We own a collective responsibility towards customers, colleagues, communities and shareholders.

Operating Segments
Alcatel-Lucents four operating segments are responsible for developing, delivering and supporting best-in-class products, solutions and services for our service providers, enterprise and strategic industries customers. These operating segments, along with our Enterprise and Strategic Industries organization, are aligned to support our Application Enablement vision and the High Leverage Network architecture. Applications develops innovative solutions for both service providers and enterprises under the leadership of Paul Segre. Service providers use the groups solutions to create innovative and profitable products for consumers, such as digital home management and rich media applications that span mobile and connected devices. Through service providers as well as through direct channels, the group enables enterprises to deploy applications to transform their customer service capabilities across multiple channels including internet, e-mail, phone and mobile. The common focus is developing software that enriches the personal communications experience for people.

Networks, under the leadership of Philippe Keryer, is responsible for driving network product portfolio, addressing our customers network requirements in all market segments, including service providers, strategic industries and enterprises. This operating segment aligns its R&D focus within the High Leverage Network framework across all ground-breaking technologies of our portfolio: IP, optics including submarine, fixed broadband access, core networks, wireless, and radio frequency systems. It provides an industry-leading product portfolio that allows our customers to profitably deploy scalable, IP-enabled, multi-access networks that enable new and differentiating services. Services is the telecom industrys most experienced and knowledgeable services partner. Headed by Vivek Mohan, Services includes more than 18,000 network experts supporting the worlds largest service providers, providing a broad and comprehensive set of professional services that encompass the entire network lifecycle consultation, integration, migration and transformation, deployment, maintenance and management of operations. Alcatel-Lucent offers a full range of managed service partnership models from operational support to full outsourcing. Alcatel-Lucent assists clients in achieving the right balance between in-house capabilities and services partnerships to make the best use of the technologies and enjoy the full benefits of their transformation program. The Enterprise and Strategic Industries organization is a world leader in the delivery of communications solutions for businesses, serving more than 250,000 customers worldwide. Headed by Tom Burns, the Enterprise and Strategic Industries organization delivers a competitive edge to businesses of all sizes by enabling them to increase customer satisfaction, employee productivity and operational efficiency. The organization is also responsible for solutions sold to strategic industries that require carrier-grade, missioncritical communication systems for their operations. These include Energy Utilities, Smart Communities, Transportation, Defense and Healthcare. The organization leverages the broad Alcatel-Lucent portfolio, including network products, applications and services, and provides solutions designed to make it easier for the people within businesses to share multimedia information more through sophisticated offerings such as unified communications and contact centers, IP telephony, IP address and performance management software, and security solutions.

Our Quality Policy

We ensure that everything we do must be focused on becoming the trusted partner of our customers by: Delivering high quality, secure and reliable products, services, software and solutions the first time, every time, and on time - as promised. Continuously making improvements and looking for innovative ways to anticipate and fully meet the highest expectations of our customers. Counting on all employees to be personally accountable for putting the customer first and honoring the commitments we make.

This policy will be regularly reviewed, updated as necessary, applied and communicated to all employees and persons working for or on behalf of Alcatel-Lucent, and made available to interested parties and the public.

DELIVERY OPERATIONS
Delivery operation department is dealing with order management from origin till shipment delivery mainly in Pakistan in line with Iran and Afghanistan. D/O runs against the areas of: 1. 2. 3. 4. 5. Imports & Exports Warehousing Site Dispatches Invoicing Inventory Management

The main customers in Pakistan are 1. Mobilink 2. CMPAK 3. NLC 4. PTCL With the emerging need of DSL and its increasing demand new markets appears and two new names are added in Alcatel-Lucents client list i.e. Cyber net Nayatel My scope & responsibility of work during the tenure of my job was:

Understand the processes of D/O Reconciliation of Dispatch record for CMPAK project (phase-1) using Micro Soft Excel (VLOOKUP) that is the core initial report for analyzing the per unit cost of the equipment that has been received in bombs, so that the available remaining budget of the project will be identified and remaining equipment should be delivered . Basic inventory reporting using SAP Understand the processes & need of Transmission Plan in D/O

During this period I avail the opportunity to learn and excel my knowledge practically, & understanding organizational practices