Communication and

Conflict Management
UUW127/2
DR. MOHAMMAD REZAL HAMZAH
Deputy Dean (Industrial Collaboration and Quality
management)
FSGM
0176024406
rezal.ikom@gmail.com
 Rationale

 This course introduces students to the field of

conflict analysis and management. It teaches
how to describe conflict accurately and
manage the conflict based on Interpersonal
Conflict, Organizational Conflict and
Intercultural Conflict. The students will learn skills
that will be useful for application in a variety of
settings such as workplace, family, society,
media and etc.
Course outline
Understanding conflict Lecture
1 -Definition and Approaches to Conflict Final Examination
and Communication.
Part 1: Interpersonal Conflict online
-Introduction to Interpersonal Conflict
-Emotion and Communication in Conflict
2-3 Interaction Quiz and Final Examination
-Social Cognition and Conflict

Part 1: Interpersonal Conflict

-Conflict in Dating and Marital Relationship

-Intimate Partner Violence
4-5 -Family Conflict Communication
Midterm Exam

-Managing Conflict in a Competent

Manner: A Mindful Look at Events That online
Matter
 Part 2: Organizational Conflict

-Introduction to Organizational Conflict

6-7 -Negotiation
-Perspectives on Workgroup Conflict and
Communication

Part 2:
Organizational Conflict online
Final Examination
-Conflict Motivations and Tactics of Targets,
Bystanders and Bullies: A Thrice-Told Tale of
Workplace Bullying
8 -Work-Life Conflict
-Building Constructive Conflict Communities
Through Conflict Resolution Education
-System within System: Law, Management and
Participation-Based Conflict Management Systems
within Organizations
 Part 3: Intercultural Conflict
Group
Presentation
9-10 -Introduction to Intercultural Conflict
online and Final
-The Identity Factor in Intercultural Examination
Conflict
Part 3: Intercultural Conflict

-Conflict in the Global Workplace

online Final
11-12 -Building Culture of Peace: The Role Examination
of Intergroup Dialogue
-Culture-Based Situational Conflict
Model: An Update and Expansion
Part 3: Intercultural Conflict

-Transforming Intercultural Conflict

online
Through the Context of Relationship Final
13-14 -Conflict Communication in Examination
Contexts: Organizing Themes and
Future Direction
 Evaluation contribution

• Final Examination = 50%

[Replacement (Quiz 2 – 10, case study 1 =20 case study 2
=20]
• Group Assignment = 30%
• Kuiz/Quiz = 20%
References

 Jandt, F. E. (2017). Conflict and Communication. United State : SAGE

 John, G. O., Stella, T. T. (2013). The Sage Handbook of Conflict
Communication. United State: SAGE
 Mary, S. (2010). The Big Book of Conflict Resolution Games Quick, Effective
Activities to Improve Communication, Trust and Collaboration. McGraw-Hill
 Xiaodong, D. & Guo-Ming, C. (2017). Conflict Management and
Intercultural Communication the Art of Intercultural Harmony. New York :
Routledge
 Assignment
 Assume that you are a consultant to a company in a real-world organizational conflict
management.
 Choose a company in the area of your choice and do prepare a diagnosis, conflict
resolution strategy. In order to complete the task the followings concern should be
addressed in your assignment.
 Introduction: The company profile (1-2 pages)
 Body :
 What are the conflict occurred in the company ( 3-5 pages)
 How and what are the strategies has been taken to address the conflict (2-3 pages)
 Identify potential future risks of the conflict (1-2 pages)
 Conclusion: Discussion on impact of overall strategies towards the company (1-2 pages)

 You may apply the concepts, tools and skills that we have covered in the course
 Form a group (5 members)

Due date : Week 23 Dis 2020