INSTITUTE OF INTEGRATED ELECTRICAL ENGINEERS OF THE PHILS., INC.

36TH ANNUAL NATIONAL CONVENTION

ELECTRIC SERVICE APPLICATION PROCESS –

THEME: KWENTUHAN PARATHE SA MERALCO
BAYAN WAY
Presented by:

Engr. Eusebio A. Gonzales

Sr. Manager & Head
SME Business Technical Support, MERALCO

&
Engr. Ronald V. Dollentas
Superintendent & Team Leader
SME Business Technical Support, MERALCO
Outline

I. Background
II. Service Availability
III. Service Application
Background
MERALCO’s Distribution System

Major Statistics
Franchise Area: 9,337 sq. km.
No. of Customers: 4.982 M
Demand and energy purchases
• 5,283 MW peak demand
• 24, 683 GWh
Energy Sales: 22, 725 GWh
System Loss: 7.43%

Data as of Sept. 2011

Franchise Area
• Meralco Franchise covers:
all cities and municipalities of
Metro Manila
entire provinces of:
Bulacan
Cavite
Rizal
parts of the provinces of:
Batangas
Laguna
Quezon
17 barangays of:
Pampanga
MERALCO FRANCHISE
 Meralco Business Segments
1. Home and Micro Business (HMB)
– Residential and General Service with contracted capacity
less than 40 kW

2. Small and Medium Enterprise (SME) Business Group

– For contracted capacity of 40 kW up to 499.99 kW

3. Corporate Business Group

– For contracted capacity of 500 kW and up
Home and Micro Business Center Location

North Area Central Area South Area

Balagtas Angono Alabang
Balintawak Cainta Bacoor
Baliwag Espana Batangas
Commonwealth Kamuning Calamba
Dasmarinas
Malabon Makati
Las Pinas
Malolos Malate Lucena
Novaliches Mandaluyong Rosario
Santa Maria Marikina San Pablo
Valenzuela Pasig San Pedro
Roosevelt Tutuban
SME Business Group

three (3) SME Technical Support

Offices
 North
 Central
 South
Corporate Business Group

three (3) CBG Technical Support

Offices
 North
 Central
 South
 SERVICE
AVAILABILITY
A. SECONDARY SERVICE
B. PRIMARY SERVICE
A. Secondary Service
Radial and Network Area*
a. 230 Volts, Single Phase (1ø), Two (2)-Wire
b. 230 Volts, Single Phase (1ø), Three (3)-Wire
c. 230 Volts, Three Phase (3ø), Four (4)-Wire
d. 400/230 Volts, Three Phase (3ø), Four (4)-Wire
(Grounded Wye)
e. 400/230 Volts, Three Phase (3ø), Four (4)-Wire
(Grounded Wye)

*Network Area – a local area in Manila, bounded by Quezon Boulevard,

C.M. Recto, Juan Luna, Muelle de Binondo and Pasig
River.
A. Secondary Service
Maximum capacity of Meralco-supplied
transformer for non-residential secondary
service:

230 Volts: 1000 kVA

400 Volts: 1000 kVA

460 Volts: 2000 kVA

Service applications with load requirements of

more than the indicated capacities shall be
served at primary voltage levels.
B. Primary Service
Available Primary Voltage Service

a. 13.2/7.62 kV Three Phase (3Ø), Four (4)-Wire

(Grounded Wye)
b. 13.8/7.97 kV Three Phase (3Ø), Four (4)-Wire
(Grounded Wye)
c. 34.5/19.92 kV Three Phase (3Ø), Four (4)-Wire
(Grounded Wye)
d. 69/39 kV Three Phase (3Ø), Four (4)-Wire
(Grounded Wye)
e. 115/66 kV Three Phase (3Ø), Four (4)-Wire
(Grounded Wye)
B. Primary Service
 Primary voltage service may be provided when the applied
service voltage is different from the nominal secondary
voltages offered by the Company provided that the
applicant’s contracted capacity necessitates a minimum
transformer capacity of 150 kVA.

 Due to its effect of unbalanced loading on the electric

distribution system, single phase primary voltage service
may be provided on a case-to-case basis, depending upon
the feasibility, as determined by the company.
B. Primary Service

 Service applications with voltage disturbing loads such as

arc furnace, large motor loads, etc., shall be either required
to install anti-flickering devices or be served at sub-
transmission voltage as determined by the Company.

 Service applications in areas served by 34.5 kV system

with ultimate load of 10 MVA and above may be served at
115 KV sub-transmission voltage as determined by
MERALCO through a Distribution Impact Study.
B. Primary Service

 Service applications in areas served by 13.8 kV or 13.2 kV

systems with ultimate load of 7 MVA and above may be
served at either 69KV or 115KV sub-transmission voltage
as determined by MERALCO through a Distribution Impact
Study.
Service Application
 Types of Application

New Permanent Application

Temporary Application

Change of Service (Change of
Load, Voltage, or Phase)
Scope of Service Application

Ordinary Service Application (OSA)

An application that only involves the
installation of a service drop and/or meter.

Project-Covered Application (PCA)

An application that requires extension or
upgrading of lines and/or facilities.
An illustration of
ORDINARY SERVICE APPLICATION

An application that only

involves the installation of
a service drop and/or meter.

SERVICE
DROP

Meter

NEAREST
EXISTING
FACILITY

within 30M distance

APPLYING
CUSTOMER
PROJECT COVERED APPLICATION

A brief description of
EXTENSION OF LINES & FACILITIES
EXTENSION OF
DISTRIBUTION FACILITIES
TRANSFORMERS

An application that requires

extension or upgrading of
lines and/or facilities.

SERVICE
DROP
APPLYING
CUSTOMER Meter

ADDITIONAL EXISTING
FACILITY FACILITY

BEYOND 30m FROM THE NEAREST POLE

SERVICE APPLICATION ORDINARY SERVICE
PROCESS FLOW APPLICATION

CUSTOMER MERALCO
Receipt of • Submits initial requirements •Receives and reviews
Application the application

• Surveys and advises

Pre-Survey and
customer on service
Processing entrance requirements

Presentation and • Accepts and signs contract • Presents service

Acceptance of Contract contract with required
• Secures meter socket and deposit
starts with construction of
service entrance
Payment / compliance • Inspects customer
to requirements compliance to
• Pays the deposits all requirements
• Submits the CFEI

Energize Energize
Service Service
SERVICE APPLICATION PROJECT-COVERED
PROCESS FLOW APPLICATION
CUSTOMER MERALCO
Receipt of • Submits initial requirements •Receives and reviews
Application the application

• Notifies Meralco to proceed

with the project design and
Pre-Survey and
signifies intention to pay
Processing the project cost if applicable
• Surveys and advises
customer on service
entrance requirements
• Estimates the project cost
and determines viability

• Starts wiring installation and

Design and prepare construction of • Prepares design and
Project Cost service entrance actual project cost

• Presents service contract

Presentation and • Accepts and signs contract indicating the bill deposit
Acceptance Of Contract and project cost, if
applicable

• Pays the bill deposit and • Inspects customer

Payment / compliance
project cost, if applicable compliance to all
to requirements
requirements
Construct Lines • Construct lines
and Facilities • Submits the CFEI and facilities
Energize
Energize Service
Service
 Application Process
1. Submission of
requirements.
2. Signing of Notice to Proceed
and Gantt Chart.
3. Completion of Service Entrance
and Technical Requirements
4. Acceptance of Letter
Agreement and Contract for
Electric Service.
5. Payment of the applicable
charges and submission of
CFEI:
6. Energization of your service.
Submission of Requirements
a. Letter Request
Type of application
 New electric service
 Temporary electric service
 Change of load

Owner/ Applicant Information

 Surname, First Name, Middle Name
 Business Name
 Mobile Phone No.
 Landline Phone No.
 Email Address
 Office Address
 Service Address (where electric service is
required)
Submission of Requirements

b. Electrical Plans
• Electrical Plans duly signed and sealed by a
professional electrical engineer

• Electrical Plan should contain the ff;

– Single Line Diagram,
– Schedule of Loads,
– Proposed Service Entrance Location
indicating nearest Meralco pole or service,
Size of Service Entrance Wires

• Type of service
• Voltage requirement
• Biggest Motor Rating
Submission of Requirements
c. Business Document

For corporate entities

• SEC Registration with Articles of

Incorporation
• Latest General Information Sheet
(GIS)
• Business Tax Identification Card/BIR
Certificate of Registration
• Secretary’s Certificate for contract
signatory other than the president or
members of the board
Submission of Requirements
c. Business Document

For partnership
• SEC Registration with Articles of Partnership

• Business Tax Identification Card/BIR Certificate of Registration

For sole proprietorship

• DTI Permit/Certificate of Registration of Business Name

• Business Tax Identification Card/BIR Certificate of Registration

• One valid identification with picture and signature

Submission of Requirements

d. Documents Establishing the Right to Occupy Premises

• Transfer Certificate Title (TCT) or Deed of Sale if applicant owns the property
(photocopy)

• Condominium Title Certificate (CTC) for condominium owners. (photocopy)

• Notarized Lease/Purchase Agreement or Contract to Sell if property has not

yet been fully paid (photocopy)

 For tenants, Proof of Authority-to-Occupy document from the owner

– notarized and unexpired Contract of Lease or written authorization from

the owner (original)
– notarized undertaking from the owner (original)
 Application Process
1. Submission of requirements.
2. Signing of Notice to
Proceed and Gantt
Chart.
3. Completion of Service Entrance
and Technical Requirements
4. Acceptance of Letter
Agreement and Contract for
Electric Service.
5. Payment of the applicable
charges and submission of
CFEI:
6. Energization of your service.
 Notice to Proceed

Based on your applied load, Meralco

will design the facilities you need and
estimate the related project costs.

You will be notified of the initial project

cost estimates which will be subject to
your approval before the project can
proceed.
Gantt Chart
 Application Process
1. Submission of requirements.
2. Signing of Notice to Proceed
and Gantt Chart.
3. Completion of Service
Entrance and Technical
Requirements
4. Acceptance of Letter
Agreement and Contract for
Electric Service.
5. Payment of the applicable
charges and submission of
CFEI:
6. Energization of your service.
Service Entrance and Technical
Requirements

1. Service Entrance Pole

2. Service Entrance
3. Service Equipment
4. Grounding
 Application Process
1. Submission of requirements.
2. Signing of Notice to Proceed
and Gantt Chart.
3. Completion of Service Entrance
and Technical Requirements
4. Acceptance of Letter
Agreement and
Contract for Electric
Service.
5. Payment of the applicable
charges and submission of
CFEI:
6. Energization of your service.
 Letter Contract
Applicable Charges

• Bill Deposit

• If applicable, installation
and removal cost

• If applicable, Contribution
In Aid of Construction
(CIAC) or Cash Advance
 Agreement for the Sale of Electric
Energy

Contracted Capacity (CC)

Applied load x D.F.

Guaranteed Minimum Billing

Demand (GMBD)

CC x 0.7
 Application Process
1. Submission of requirements.
2. Signing of Notice to Proceed
and Gantt Chart.
3. Completion of Service Entrance
and Technical Requirements
4. Acceptance of Letter
Agreement and Contract for
Electric Service.
5. Payment of the
applicable charges and
submission of CFEI
6. Energization of your service.
 Submission of CFEI

• After completing your service entrance, secure a

Certificate of Final Electrical Inspection (CFEI)
from the city or municipality where your service
is located and submit it to Meralco.

• Pay the applicable charges simultaneous with or

after the submission of CFEI:
 Application Process
1. Submission of requirements.
2. Signing of Notice to Proceed
and Gantt Chart.
3. Completion of Service
Entrance and Technical
Requirements
4. Acceptance of Letter
Agreement and Contract for
Electric Service.
5. Payment of the applicable
charges and submission of
CFEI:
6. Energization of your
service.
IIEE 36TH ANNUAL NATIONAL CONVENTION
PICC, CCP Complex, Pasay City
November 23-26, 2011

Thank you.

www.meralco.com.ph
1. Service Entrance
Definition
Service entrance is defined as that portion
of the customer’s wiring including all
necessary conduits, cable, and
accessories which extends from the
customer’s service switch to the service
drop on the outside of the building.
2. Transformer Vault Room
Definition
Transformer Vault Room is a concrete
enclosure designed and constructed to be
fire-resistant and with adequate structural
strength, exclusively built to house
unattended Meralco-owned transformers
and accessories.
3.Indoor/Outdoor Substation
A. Definition
An indoor substation is defined as a
customer-owned integrated unit--
comprising the power transformer(s),
primary switch with power fuses or circuit
breaker, and the secondary switchgear --
installed indoor and connected to
Meralco’s electrical distribution system
through underground high voltage cables.