Engeenier Colony

Akhil Vihar Apartment

Flat No S-1, near hossanna

Churh, Raichur KA

– 582101

+ 8792278995

navyagaddale@gmail.com

G YAMUNA

OBJECTIVE To seek a challenging position of responsibility in

your organization / company, where I will enhance
my knowledge and skill and provided opportunity for
advancement and for current corporate growth. To
work in a healthy innovative and challenging
environment extracting the best out of me. Which is
conducive to learn and grow at professional as well
as personal level there by directing my future
endeavor as an asset to the organization.

KEY SKILLS

Able to resolve in-depth queries in a methodical manner independently

and with internal and external business partners to find appropriate
resolutions, efficiencies and high level of quality

− Enjoys sharing knowledge and encouraging development of others to

achieve specific team goals

Strong analytical and organizational skills; refined planning and

organizational skills that balance work, team support and ad-hoc
responsibilities in a timely and professional manner

− Can lead the team in a positive way and can create an eco-friendly
environment.
 − Demonstrate good documentation practices for each interaction
reported by customer.

− Maintain in-depth knowledge of Product, Process, Quality and policies.

− Works in close coordination with other teams to meet resolution and

quality expectations.

− Participate in mentoring and training activities.

− Must be able to communicate precisely and accurately to all levels of

the organization

− Excellent time management and multitasking skills

− Excellent written and verbal communication skills

− Strong personal commitment to quality, customer service and patient

safety

− Must be motivated, self-directed and able to work with minimal

supervision.

Able to resolve in-depth queries in a methodical manner independently

and with internal and external business partners to find appropriate
resolutions, efficiencies and high level of quality

EXPERIENCE
❖ Worked as Relationship manager and SME (Subject matter
expert) from 2 years in NOBROKER.
❖ Working as Senior sales Executive from past 2 years 10 months in
Melorra (Working)

EDUCATION Course Name of Board/University % age

SSLC State Board
70.24%
XII State Board
72.00%
Done FASHION DESIGNING COURSE from Lalita Fashion
Designing Institute

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 ACHIEVEMENTS Rewarded as RISING STAR for best performer in
NOBROKER.in

 Subject Matter Expert −

Training new team members (Pro-active in talking to the new members

and understanding there requirements)

Taking action to correct and staff shortcomings, managing team’s BAU.

(Motivating team keeping Managements requirements in mind)

Answering incoming L2 Escalation calls (Manager Calls) which will be

transferred from L1 desk (Operator -> Floor supervisor -> Team Leader -
> L1 Escalation)

Responsibilities Handled −

Manage the process of the complaint handling system including, receipt of

complaints from all sources

− Routing the complaint to appropriate department for further evaluation.

− Checking for complaint accuracy and content, correct information to process

the complaint

− Provide training to personnel involved in overall complaint process as

directed by management.

− Contact the customer for further information or follow up.

− Acknowledgement to the customer of receipt and status of the complaint if

needed.

− Maintain customer relations via multiple means, written, verbal, phone

call’s… etc.

− Review of complaint prior to closure for accuracy and appropriateness.

− Customer escalations and escalate to the Business units for response and
resolution as needed

− Ensure that the customer compliant complies with all relevant procedures

− Remain current in product knowledge and any upgrades to complaint

handling systems.

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 − Maintain expert knowledge level of the compliant handling system

− Provide feedback to management for compliant process improvement

opportunities (e.g., complaints systems, final letters, escalations process, etc...)

− Provide training to peers as requested by management.

− Raise any escalated customer concerns to the next level of management

PERSONAL DETAILS

Name: G YAMUNA

Date of Birth: 13/10/1995

Sex: FEMALE.

Father Name: Vasanth Rao.

Nationality & Religion: INDIAN.

Marital Status: SINGLE.

Hobbies: Dance and Driving

Languages Known: Kannada, Telugu, English, Hindi, Marathi, and Urdu.

Declaration

I hereby declare that, the above furnished details are true to the best of my knowledge.

G YAMUNA.

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