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Udemy Business 2023 WorkplaceLearningTrends Report
Udemy Business 2023 WorkplaceLearningTrends Report
Learning Trends
Report
The next era of business
thrives on learning
CONTENTS
Introduction 3
1. Top trends 5
1.1 / CULTURE 6
1.2 / AGILITY 8
1.3 / DELIVERY 10
2. Data analysis 12
Conclusion 32
INTRODUCTION
Culture, agility
& delivery
1.1 / CULTURE
Lead through
a culture that
reinforces learning
In order to be resilient and adaptable, There’s a real cost when employees are
organizations need to attract and retain not engaged or are actively disengaged:
top talent that is committed to their $7.8 trillion, or 11% of global GDP,
own success and that of the company. according to Gallup. As many as 70%
The Great Resignation and faltering of employees around the globe have
engagement reveal how crucial it is for contemplated a major career move in
employees to feel connected to their 2022, as reported in an ADP study.
work and their employer at a time when
organizations in turn are struggling to Learning can help drive
adapt to employees’ wants and needs. engagement
“”
skills that are integrated into distinct
learning paths. This approach addresses employees are seeking to learn personal skills that
diverse learning needs where they better enable them to be more effective in their
Learning is an ongoing practice of building skills,
arise to meet the challenges of an jobs and drive business results.
experiences, and knowledge through our work, not around
evolving hybrid workplace. A learning
or on top of it. A company is not automatically a learning organization that connects work culture
organization when it offers training programs. It may even to strategy provides a clear career path
be the opposite. True learning organizations are clear on These skills help employees manage stress and current
for employees, helping to ultimately
workplace challenges, allowing them to be:
their purpose, strategy, and culture. They ensure the engage and retain key talent. It also fuels
connection between those and the skills they are building. the organization to meet the challenges
of today and tomorrow by ensuring
More Less More open
From ReCulturing by Melissa Daimler
employees are acquiring the skills needed present reactive to feedback
Chief Learning Officer, Udemy
for emerging roles.
tu
m
fu
plo
company mission. There’s no other way associated skills can be defined more
Get
yee
to secure employee commitment to the easily. For example, at Udemy, one of our
s
hard work that’s required. That means values is always learning. All employees
organizational strategy for success learn skills that can help them engage in
and growth has to include defining and behaviors that support this value, such
Bu
t
le n
sk
il d
ta
evolving culture and then tying culture as decision-making, self-awareness, and ill s
ta
in
Re
into the learning strategy. constructive debate.
Le ar
n i n g st ra t e g y
Building meaningful culture is easy to say, Deeply embedded learning is an essential
but hard to do. Companies must do more element of a healthy culture that drives When learning and culture are closely
than just disseminate a list of values or employee engagement, unlocks critical aligned, they mutually reinforce each
offer benefits and perks. Organizational goals, and drives business outcomes. A other, creating a powerful flywheel for
culture needs to be articulated through strategic learning organization identifies employee and company growth.
49%
1.2 / AGILITY Total learning hours of technical
skills increased 49% over the last
year on Udemy Business.*
for workforce
agility
Even before the pandemic, companies had on remaining agile and innovative is more
to keep up with technological changes critical than ever. There is a long-term
and find talent with the right skills to stay strategic advantage for those who
ahead of the competition. Future-proofing embrace disruptions as an opportunity.
remains a necessity during difficult times. Organizations that continued to prioritize
If teams are reduced or budgets are cut, innovation through the 2009 financial
there’s still a need to deliver projects and crisis outperformed the market average
advance major programs. Staying focused by more than 30%, for example.
“”
By some estimates, response to the pandemic has
greatest percentage growth in consumption over
one year — 7 of the top 10 are technical skills:
“”
By attempting tasks on their own,
learners can try to apply their
knowledge and skills in real work
scenarios with the support they need
1.3 / DELIVERY
in case they get stuck.
Melissa Belardi
Learning Science and Design Manager, Udemy
Rethink delivery
to get the most out
of learning
Successfully executed and integrated learning programs are
a key to unlocking essential business objectives. Designing
learning experiences today means not only ensuring that the
skills learned tie back to organizational strategy and culture,
but that those skills also take hybrid work into account.
Approaches that deliver learning in service of the specific needs
within an organization pave the way for achieving broader
organizational objectives.
“”
can improve their communication skills —
including leaders.
Organizations continually update leadership
skills to meet the needs of a changing world
and cohort-based learning is an effective way 50%
to develop these skills.
Learner data on Udemy Business shows that half of
the total learning hours spent on the 10 top consumed
Dr. Stefanie K. Johnson
business skills were spent on developing leadership
Udemy Cohort Learning Faculty | Director, John and Ann Doerr Institute for
and communication capabilities.
New Leaders and Professor at Rice University | Author of INCLUSIFY
learner data
the percentage growth in total hours of
learning consumed for a given topic over
the last year. This number is an indicator
of increase in learning of a specific topic,
showing us what new skills are trending
upward most within a given area.
Employees are
mastering complexity
and prioritizing comms
To acquire the quickly evolving skill most on communication, underlining
sets required for the workplace, the importance of creating alignment, For total hours of learning consumed over the past year across
employees can’t stop with the specific fostering collaboration and teamwork,
all business skills, there are some notable callouts.
functions of a given role anymore. mitigating conflict, and enabling
Learners are looking to boost their productivity. At the same time, the ability
business capabilities and expand them to manage complex work projects (and
across broader categories, including the technology to do so) is seeing intense
soft skills, tech skills, and operations. growth. In a hybrid world, where teams no
longer have the chance to sit down around Out of the top 10 consumed The other 5 fall into the
Key business skills matter for every the table on a regular basis, there has to business skills overall, 5 category of project management,
of them focus either on operations, and tools:
employee, regardless of role or level be a deliberate effort to track projects and
methods of communication • Foundational project management
of seniority. Learners are focusing keep everyone in sync and accountable. or leadership skills: • Agile
• Communication skills • Scrum
• Foundational leadership • Project Management Professional
• Business communication (PMP)® certification
• Effective meeting strategy • Business analysis*
• Management skills
13 Udemy Business / 2023 Workplace Learning Trends Report *These are the skills within the business category seeing the most
total hours of learner consumption over the last year.
Introduction Top trends Data analysis Conclusion
“”
The most important thing you can do [for time
management] is separate the planning from
the doing. Plan in advance. If you can set aside
10 minutes today to plan for tomorrow, you’ll use
Top 10 surging business skills Top 10 consumed business skills that time much more efficiently.
Ranked by increase in consumption Ranked by total consumption
Alexis Haselberger
Udemy Time Management and Productivity Instructor
Customer experience
management
449%
1 Communication skills
In this year’s data, some areas jump While these may be areas of interest for All of this raises a question of whether
out where employees are investing in individual employees, it’s unlikely these this is a red flag for leaders, or just
skills that may be less applicable to their skills are required for their day jobs. another layer of what workforce learning
day-to-day job responsibilities — not should provide. The ability to engage with
to mention what they are signed up to Other consumption trends suggest learning — at least some of the time —
do from 9 to 5. that workers may be honing their on any subject can be seen as a way
abilities to find their next role, including of allowing employees to engage overall
Some of these skills have applications surging interest in system design and to bring more of their authentic
outside of work only. Among finance and interview in technical skills and job selves and diverse interests to work.
accounting skills, for example: search in personal skills. On the other hand, employers could
• Cryptocurrency is the top consumed see this as a misuse of work time and
skill and the sixth surging skill. resources and could decide to limit
access to these topics.
• Stock trading is the second most
consumed skill.
15 Udemy
15 Business
Udemy/ Business
2023 Workplace
/ 2023Learning
Workplace
Trends
Learning
Report
Trends Report
Introduction Top trends Data analysis Conclusion
1
2.1 / BUSINESS SKILLS SAP S/4HANA 178% Cryptocurrency
4
As many as 95% of accountants are planning to adopt Financial statement 98% SAP S/4HANA
cloud accounting technology over the next two years,
if they haven’t already done so, explaining why SAP’s new
5
version of cloud enterprise resource planning (ERP) software Private equity 94% Investing
S/4HANA has seen the greatest increase in learner demand.
And while employers might question whether cryptocurrency
6
and stock trading should be high-consumption topics in Cryptocurrency 93% SAP FICO
their corporate learning programs, these rank among top
consumed skills in this category.
Association of
Certified Chartered
Accountants (ACCA)
83%
7 Bookkeeping
Bookkeeping 83%
8 Chartered Financial
Analyst (CFA)
1
2.1 / BUSINESS SKILLS Nonverbal 268% Communication skills
communication
4
Strong leaders are essential for success — and they’re big into soft skills. Business 211% Effective meeting
Bad leaders cost businesses billions of dollars every year, and they are communication strategy
responsible for 70% of variance in employee engagement. Whether
5
leaders are developed in your organization or hired to fill an open Foundational MBA 187% Management skills
position, they need the right mix across a range of capabilities to be topics
successful. As the nature of work itself has changed, so have in-demand
6
leadership skills. Today’s challenges call for skills like leading change, Effective meeting 169% Presentation skills
emotional intelligence, and leading virtual teams, according to DDI. strategy
“”
Home and hybrid working mean our people are interested in
Digital transformation 164%
7 Emotional intelligence
1
2.1 / BUSINESS SKILLS Marketing strategy 103% Digital marketing
SEO 36%
10 Google Ads (AdWords)
Certification
1
2.1 / BUSINESS SKILLS Six Sigma Yellow Belt 198% Foundational project
management
Procurement 102%
10 Confluence
1
2.1 / BUSINESS SKILLS Customer experience 449% Salesforce software
management
Customer success
management
25%
7 Customer experience
management
Foundational sales
topics
3%
10 Lead generation
1
2.1 / BUSINESS SKILLS Recruiting 179% Interviewing skills
4
Whether you call it the Great Resignation or the Great ReShuffle, HIPAA compliance 76% Train the trainer
the current movement in the global labor market has made
talent sourcing a top challenge for workplace and human
5
resources. Identifying and hiring the best possible workers Corporate learning and 60% Workplace health
for the job is the primary issue these teams face. Managing the development (L&D) and safety
process well has considerable payoffs. Glassdoor has found
6
that organizations that invest in a strong candidate experience Foundational HR 58% Instructional design
improve the quality of new hires by 70%. It’s hardly surprising topics
that recruiting, interviewing, and talent management skills
7
top the learning list. Instructional design 46% HIPAA compliance
8 Talent management
9 Online course
creation
*Seven skills in the workplace & human resources skills category saw positive surging consumption
10 Hiring
21 Udemy Business / 2023 Workplace Learning Trends Report growth during the July 1, 2021, to July 1, 2022, time frame as compared to the prior year.
49%
2.2 / TECHNICAL SKILLS
to prepare for
the next big thing
The wave of technical innovation breaks foundational development languages this audience. Many are adding technical
fast and technical employees have and knowledge to meet emerging certifications to their resumes, boosting
to keep pace. It’s a universal truth that cybersecurity threats. Learners beefed up not only their knowledge but also their
they need to constantly update and skills related to maintaining an efficient credibility and hireability. Retention
advance their skills or they — and cloud architecture with Kubernetes of tech talent is a headline issue for Among the top consumed technical skills,
their organizations — risk the costs microservices and security around organizations, and many workers appear
some clear areas of emphasis emerge.
of falling behind. container applications as well. to be readying for a job change with
system design interview skills.
Technical skills learning has grown With a global estimated value of $1 trillion
49% on Udemy Business over the at stake by 2030, it’s a given that cloud
last year alone. There’s a focus on computing garners heavy attention for
Cloud computing skills remain Skills and solutions for data
a primary area of focus, with topics analysis and security rank high
related to Amazon Web Services among the surging technical skills.
(AWS) claiming 4 of the top 10
22 Udemy Business / 2023 Workplace Learning Trends Report consumed skills.
Introduction Top trends Data analysis Conclusion
Employees are prepping for data
transformation and leaping to the cloud
Cloud reigns supreme: Cloud computing Citizen data scientists and developers:
skills for Amazon Web Services (AWS) By 2025, as many as 70% of employees
take 4 of the top 10 spots among skills will need to use data heavily in their
seeing the most learning hours. This jobs — in 2018, that number was just
Top 10 surging technical skills Top 10 consumed technical skills aligns with the fact that AWS controlled 40%. Just as there are an increasing
Ranked by increase in consumption Ranked by total consumption 33% of the entire cloud infrastructure number of citizen data scientists in any
services market in Q1 2022. organization, we are also seeing a rise
in citizen developers, creating a surge
Scaling data for the enterprise: in skills consumption when it comes to
Databricks 2161%
1 Amazon Web Services
(AWS) certification Organizations are continually gathering low-code app creation tools like Microsoft
more data and need to make effective use Power Platform. Neither IT employees
System design interview 1012%
2 Python of it, to join the data-driven enterprises nor professional coders, citizen
generating more than 30% growth per developers are creating applications for
Behavior Driven
Development (BDD)
770%
3 Java year. Seeing a surge of more than 2,000% their business units without relying on
in the last year, the Databricks platform developers, which can create benefits like
offers a cloud-based data “lakehouse” to agility, speed to market, and lower costs.
5G 643%
4 Microsoft certification
centralize all organizational data, enabling
higher data quality and optimized access
Microsoft Power Platform 439%
5 AWS Certified Solutions
Architect - Associate
for data science and machine learning.
Cryptography 418%
6 AWS
Helm 417%
7 AWS Certified Cloud
“”
Practitioner
According to Cohen, “Developing in-house data
8
Linux certification 396% requires a two-pronged approach”:
Excel
You don’t need to be 1. Provide ongoing training and continuous
Certified Kubernetes
Security Specialist (CKS)
354%
9 React a data scientist in order development in the latest data science
advances, but also reinforce foundational
to learn how to make skills like math and statistical analysis.
Software Development Life
Cycle (SDLC)
354%
10 JavaScript
data-based decisions. 2. Develop data literacy in all employees
so they understand what type of data they can
Mike Cohen access and where data might be flawed.
2.2 / Technical Skills / Top overall Udemy Data Science Instructor
23 Udemy Business / 2023 Workplace Learning Trends Report
Introduction Top trends Data analysis Conclusion
1
2.2 / TECHNICAL SKILLS SAP Cloud Platform 342% Amazon Web Services
(AWS) certification
in the cloud. These trends explain why the demand for cloud computing
skills — led by Amazon Web Services (AWS) — continues unabated. Google Cloud
certification
211%
5 Microsoft AZ-900
“”
The company was transitioning key internal systems
Google Cloud
Associate Cloud
Engineer
139%
6 AWS Certified
Developer - Associate
9
Robert Walters Group Amazon S3 95% Foundational cloud
computing
1
2.2 / TECHNICAL SKILLS Foundational math 265% Microsoft Power BI
topics
DAX 118%
5 Data modeling
“”
We’re accelerating our data With Udemy Business,
science growth, investing in
key technology and training
Booz Allen Hamilton saw: IBM Cognos 114%
6 Tableau
7
learning program graduates
employees with the capabilities Tableau Certified 112% Statistics
• 93.5% of learners are now rated Data Analyst
they need for years to come. highly proficient in data science
• 65% report a positive impact on
8
Jim Hemgen
Principal, Booz Allen Hamilton
productivity Data cleaning 110% Apache Spark
MLOps 104%
9 Artificial intelligence
Kibana 93%
10 Big data
1
2.2 / TECHNICAL SKILLS Web accessibility 224% Web design
Blender 64%
8 Blender
User experience
design
50%
10 After Effects
1
2.2 / TECHNICAL SKILLS System design 1012% Python
interview
NestJS 258%
10 Foundational web
development
1
2.2 / TECHNICAL SKILLS Databricks 2161% Microsoft certification
IT operations 5G 643%
2 Linux
IT fundamentals 211%
10 Oracle certification
1
2.2 / TECHNICAL SKILLS Microsoft Power 288% Excel
Automate
4
In today’s digital economy, employees need to navigate the Google Sheets 91% Pivot tables
many data streams and millions of data points captured
every day. As data science teams focus on complex data
5
infrastructure and storage, the general workforce population SharePoint 61% Microsoft Word
is gaining experience in the analysis and storytelling side.
They are learning data skills like Excel formulas and pivot tables
6
to quickly navigate around spreadsheet cells. These citizen Microsoft Office 37% SharePoint
data skills will only become more critical to productivity in
the modern workplace. By 2025, McKinsey expects nearly all
7
employees to regularly leverage data to support their work. Excel 37% Google Workspace (G
Suite)
OneNote 32%
8 Microsoft Office 365
VLOOKUP 29%
9 Google Sheets
3/10 4/10
our team members, giving them a chance to
take control of their career progression and
invest time in their personal well-being. And
Prioritizing English learning: Personal skills to leverage
in the workplace:
ultimately, if we’re helping our team members
2.3 / PERSONAL SKILLS • 3 of the top 10 surging skills
• 4 of the top 10 consumed skills • 4 of the top 10 surging skills perform better in their roles, that benefits our
• 4 of the top 10 consumed skills company and our customers.
personal skills to
elevate work life
We’ve seen growing overlap between Learners are placing heavy emphasis
personal and professional lives on acquiring English language skills for
throughout the pandemic. While we call today’s global workplace and leadership
these personal skills, and they do matter requirements. Skills to help employees
for the personal lives of learners, most manage workplace stress, avoid burnout,
of these skills really position them for and live fuller lives — in or out of the
success in the workplace. office — are pulling learners in. So are
skills that empower them to navigate the
workplace more effectively and do their
jobs more efficiently.
Mindfulness 825%
1 Personal productivity
CONCLUSION
Leaders who focus on the state of Those who support learning of essential skills as a foundational Growth in technical
element of a stronger, more vibrant culture will see not only skills learning
learning in their organizations and higher employee engagement, but a better-prepared workforce.
Top surging skills This statistic indicates the percentage growth in total hours of learning
consumed for a given topic over the last year. This number is an
indicator of increase in learning of a specific topic, showing us what
new skills are trending upward most within a given area.
Top consumed skills This is the ranking from 1 to 10 of skills by total learning hours
consumed on the Udemy Business platform, with number one being
the most total hours consumed. This shows total learning of a topic
overall, even if there hasn’t been a big spike in consumption over the
Updates in this version of the report reflect rewording of data categorization for clarity. last 12 months.