Communication Matters 2nd Edition Kory Floyd Test Bank

Communication Matters 2nd Edition
Kory Floyd Test Bank

Visit to Download in Full: https://testbankdeal.com/download/communication-matters-
2nd-edition-kory-floyd-test-bank/
Chapter 7 Communicating in Social and Professional Relationships
Chapter 7
Learning Objectives
• Explain why we form social relationships.

• Summarize some of the benefits and costs of social relationships.
• Compare and contrast attraction theory and uncertainty reduction theory.
• Differentiate social exchange theory and equity theory.
• Apply the primary relational maintenance behaviors theory to social relationships.
• Define self-disclosure and describe some of its attributes.
• Summarize the benefits and risks of self-disclosure.
• Identify the characteristics of typical friendships.
• Describe the dynamics of social relationships in the workplace.
Questions
1. Having strong ______________ ties with friends, neighbors, co-workers, and

others improves the quality of our life in multiple ways.
a. personal
b. social
c. relational
d. friendly
Answer: b
Type of question: Comprehension
Page: 152
2. Which theory says that each of us is born with a drive to seek, form, maintain, and
protect strong social relationships?
a. Need to belong
b. Social relationship
c. Social exchange
d. Interaction
Answer: a
Floyd: Communication Matters, 2e TB-7 | 1
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
Type of question: Knowledge
Page: 152
3. Which of the following is one of the reasons why solitary confinement is

considered such a harsh punishment for prisoners?
a. Interacting only with people for whom we have no real feelings is
unrewarding.
b. Most of us aren’t satisfied if we have emotionally close relationships with
people we don’t get to see.
c. Being cut off from social interaction can be physically and psychologically
devastating.
d. We develop many of our important relationships in face-to-face contexts.
Answer: c
Type of question: Analysis
Page: 152
4. Which statement is TRUE about relationships formed online?

a. We develop our most important and significant relationships in face-to-face
contexts, not online.
b. People who develop relationships online are stigmatized as lacking self-
confidence and social skills.
c. Our need to belong can be met entirely through online relationships.
d. Online relationships are often just as close and involve just as frequent
communication as our face-to-face relationships do.
Answer: d
Page: 153-154
whole or part.
5. Lydia maintains her Facebook page, posting updates regularly and commenting
on her friends’ posts. She also IMs and e-mails the same group of friends. She
maintains her most important friendships not only in person, but online as well.
What motivates Lydia’s use of communication technology?
a. Relational wants
b. Need to belong
c. Interaction needs
d. Social skills
Answer: b
Type of question: Application
Page: 153-154
6. Which of the following is NOT a major reason adolescents use instant messaging?
a. Breaking up with someone
b. Making plans with friends
c. Keeping track of social life
d. Playing a trick on someone
Answer: c
Page: 153
7. _________________ means using the Internet to inflict emotional or

psychological harm on someone.
a. Bullying
b. Bully-texting
c. Online bullying
d. Cyberbullying
Answer: d
whole or part.
Page: 155
8. In 2010, high school student Phoebe Prince endured weeks of classmates

allegedly calling her “Irish whore” online and using posts on Facebook to
encourage Phoebe to kill herself. By all reports, Phoebe became scared to be
alone at school or to walk alone. Tragically, as a result of this
________________, Phoebe committed suicide by hanging herself.
a. cyberbullying
b. bullying
c. negative behavior
d. miscommunication
Answer: a
Type of question: Evaluation
Page: 155
9. Social relationships bring us what three types of rewards?

a. Emotional, material, and relational
b. Relational, material, and health
c. Emotional, psychological, and health
d. Emotional, material, and health
Answer: d
Page: 154-156
10. Sydney is getting ready to have a baby. Though she is very excited, she is also a
bit nervous and doesn’t know what to expect. Sydney’s friends throw her a
surprise baby shower, where they celebrate her upcoming arrival and reassure her
whole or part.
that all will go well. Sydney’s friends are providing what kinds of rewards by
supporting and celebrating with her?
a. Emotional
b. Health
c. Material
d. Physiological
Answer: a
Page: 154
11. Examples of ___________ rewards include empathy, support, and happiness.

a. health
b. relational
c. emotional
d. material
Answer: c
Page: 154
12. Tara is moving to a new apartment across town. Several of her friends come with
their trucks and help her move her belongings to her new place. They stay to help
her unpack and get settled as well. Tara is experiencing what type of rewards
from her friendships?
a. Health
b. Material
c. Emotional
d. Task
Answer: b
whole or part.
Page: 155
13. When we experience _______________ rewards, our needs for items such as
money, food, and shelter are being met by our social relationships.
a. material
b. health
c. basic
d. task
Answer: a
Page: 155
14. Research suggests that close relationships help people manage the negative effects
of stress because social relationships bring ______________ rewards.
a. material
b. basic
c. health
d. personal
Answer: c
Page: 155-156
15. Social relationships carry ___________ as well as rewards.

a. needs
b. problems
c. wants
d. costs
whole or part.
Answer: d
Page: 156
16. Which of the following is NOT an example of a cost in a social relationship?

a. The expense involved in going on a road trip with friends
b. Having friends listen to you talk about what’s going on in your life
c. The time spent with a friend
d. Helping a friend move to his new apartment
Answer: b
Page: 156
17. Which theory explains why individuals are drawn to others?

a. Social exchange
b. Relational maintenance
c. Attraction
d. Uncertainty reduction
Answer: c
Page: 156
18. If you like your new classmate because of her funny and bright personality, you
are experiencing ________ attraction.
a. social
b. task
c. physical
d. interpersonal
whole or part.
Answer: a
Page: 156
19. Cameron really likes his new roommate, Tom. Tom is clean, always picks up after
himself, and pitches in when it is time to cook dinner. Cameron also appreciates
that Tom is a great karaoke partner when they go to the karaoke bar on Tuesday
nights. Cameron is experiencing which type of attraction to Tom?
a. Social
b. Physical
c. Interpersonal
d. Task
Answer: d
Page: 156
20. Because humans are visually oriented, we are attracted by _______________,

which often motivates us to get to know someone better.
a. appearance
b. similarity
c. complementarity
d. proximity
Answer: a
Page: 157
21. We’re more likely to form attraction, particularly social and task attraction, with
people we see often because we are attracted by
whole or part.
a. appearance.
b. similarity.
c. complementarity.
d. proximity.
Answer: d
Page: 157
22. Amy’s daughter has been attending a particular preschool for two years. Amy has
formed bonds with many of the other mothers in her daughter’s class. They have
regular play dates and even a few “ladies’ nights” without the children. Amy
genuinely enjoys the time she spends with the other mothers. What most likely
attracts her to the other mothers?
a. Complementarity
b. Proximity
c. Appearance
d. Lifestyle
Answer: b
Page: 157
23. Which word best encompasses the idea that we are attracted to others who are like
us?
a. Appearance
b. Complementarity
c. Similarity
d. Proximity
Answer: c
whole or part.
Page: 157
24. The saying “opposites attract” might seem true because we are attracted by
a. Proximity
b. Appearance
c. Complementarity
d. Similarity
Answer: c
Page: 157
25. Numerous studies have shown that in general we find ______________ to be

more attractive than complementarities.
a. proximity
b. appearance
c. task orientations
d. similarities
Answer: d
Page: 157
26. Culture has the strongest influence on how we define ___________________

attractiveness.
a. social
b. physical
c. interpersonal
d. task
whole or part.
Answer: b
Page: 157-159
27. In 2006, pop star Ashlee Simpson underwent rhinoplasty to have the size and
shape of her nose reduced. Though she denied having surgery for a while,
Simpson ultimately told Us Weekly in 2008, “I used to look at a beautiful girl on
the cover of a magazine and think I could never be that. … I like to get dressed up
now, and that’s something I’ve never been into before.” Simpson appeared to
have believed a larger nose improved her ____________ attractiveness.
a. social
b. interpersonal
c. physical
d. task
Answer: c
Page: 157-159
28. When you first meet someone, ____________________ theory suggests you will
find your lack of information about that person to be unpleasant, so you’ll be
motivated to find out more information.
a. uncertainty reduction
b. attraction
c. relational maintenance
d. social exchange
Answer: a
whole or part.
Page: 160
29. Arwan thinks his classmate Jasmine is attractive. He invites her for coffee after
class, where they discuss basic information, such as what they like to do and
where they live. They spend more time together over a period of several months,
and Arwan learns more personal information about Jasmine. He also gets to know
what she is thinking or feeling simply by observing her nonverbal cues such as the
tone of her voice or her facial expressions. He finds himself liking Jasmine the
more he learns about her. Which theory best represents Arwan’s experience?
a. Attraction
b. Uncertainty reduction
c. Social exchange
d. Relational maintenance
Answer: b
Page: 160
30. Liking your brother’s best friend the more you get to know him is a reflection of
the ______________ theory.
a. social exchange
b. relational maintenance
c. uncertainty reduction
d. attraction
Answer: c
Page: 160
31. The guiding principle of ______________ theory is that people seek to maintain
relationships in which their benefits outweigh their costs.
whole or part.
a. social exchange
b. equity
c. uncertainty reduction
d. relational maintenance
Answer: a
Page: 161
32. If you believe that friends should always be there for you and support you even if
they disagree with your decisions, that is your _______________ for friendship.
a. social exchange
b. equity
c. comparison level for alternatives
d. comparison level
Answer: d
Page: 161
33. Shannon and Emilio have been dating for three months. Though Shannon is
happy with Emilio and she feels he treats her very well, she is excited to hear
through the grapevine that Travis is also interested in her. Shannon finds Travis
more attractive and exciting than Emilio, and after some thought, breaks up with
Emilio to date Travis. Shannon most likely used her _____________ to make the
decision.
a. comparison level
b. conscience
d. equity theory
whole or part.
Answer: c
Page: 161
34. Your _____________ for a particular relationship can strongly influence how
satisfied you are in that relationship.
a. happiness
b. comparison level
d. social exchange
Answer: b
Page: 161
35. Gia’s best friend Michelle can be very critical. More often than not, she is angry
with Gia, or is ignoring her. Despite her other friends’ repeated pleas to end the
abusive relationship, Gia sticks it out. Though she finds Michelle’s behavior
hurtful, she can’t reconcile this behavior with the fact that Michelle can be kind
and thoughtful as well. She also believes that Michelle understands her better
than anyone else. Which theory provides an explanation for why Gia maintains a
relationship that appears to others to be too costly?
a. Social exchange
b. Attraction
c. Equity
Answer: a
whole or part.
Page: 161-162
36. What theory maintains that a good relationship is one in which your ratio of costs
and rewards is equal to your partner’s.
a. Social exchange
b. Attraction
c. Equity
Answer: c
Page: 162
37. Stavros and Craig have been friends and roommates for many years. Lately,
Stavros has been feeling dissatisfied in the relationship. He notices that Craig
discusses his personal problems, but he never seems to have time to listen to
Stavros’s problems. Craig has a tendency not to clean up after himself, and he’s
quick to borrow “a few bucks,” but never seems to repay the money. According to
equity theory, Stavros is feeling dissatisfied in the relationship because he is
a. over-benefitted.
b. over-looked.
c. under-looked.
d. under-benefitted.
Answer: d
Page: 162
38. Once you’ve formed a relationship with someone and you are both satisfied with
its costs and rewards, you’ll want to keep the relationship strong so it can grow
and thrive, according to ______________ theory.
whole or part.
a. social exchange
c. attraction
d. equity
Answer: d
Page: 162
39. Lucie and Sophie have been best friends for so many years that they know one
another’s families, co-workers, and other friends. They are equally welcome in all
circles. Lucie and Sophie have used what relational maintenance behavior?
a. Convergence
b. Sharing tasks
c. Assurance
d. Openness
Answer: a
Page: 163
40. If you don’t hesitate to give your friend a ride to school when her car breaks down
because you know she would do the same for you, you are engaging in what
relational maintenance behavior?
a. Convergence
b. Assurance
c. Social networking
d. Sharing tasks
Answer: d
whole or part.
Page: 163
41. Which of the following is NOT one of the five relational maintenance behaviors?
a. Positivity
b. Assurances
c. Support
d. Openness
Answer: c
Page: 163
42. Which of the following describes the act of intentionally giving others
information about ourselves that we believe to be true, but we think they don’t
already have?
a. Social penetration
b. Self-disclosure
c. Social disclosure
d. Self-revelation
Answer: b
Page: 164
43. If during your speech you reveal to the class your mother died of cancer, you have
used which of the following?
a. Self-disclosure
b. Openness
c. Trust
whole or part.
d. Revelation
Answer: a
Page: 164
44. When McKenzie has a glass of wine, she has a tendency to share things with her
friends she does not mean to share. The last time they went out, McKenzie told
them some embarrassing details of her teenage years, and she was mortified when
they teased her about it the next day. Why does McKenzie’s sharing of this
information not count as self-disclosure?
a. It varies in breadth and depth.
b. It is not intentional.
c. It is not truthful.
d. It varies among relationships.
Answer: b
Page: 164
45. ___________ theory is a good illustration of how self-disclosure over time is like
peeling away the layers of an onion: each self-disclosure helps us to learn more
about the person.
a. Equity
b. Relational maintenance
c. Social exchange
d. Social penetration
Answer: d
whole or part.
Page: 164
46. Kevin and Lily are classmates and have known each other for a few semesters.
They meet frequently for lunch after classes and they talk about a wide range of
topics. However, Kevin has noticed that Lily likes to gossip, sharing others’
secrets with him. He is guarded with how much information he shares with her,
for fear she will share it with others. According to social penetration theory,
Kevin’s self-disclosure has ___________ but not depth.
a. variety
b. range
c. breadth
d. difference
Answer: c
Page: 164-165
47. Breadth and depth are two important components of _______________ theory.
a. social penetration
c. attraction
d. social exchange
Answer: a
Page: 164-165
48. Acquaintanceships with casual friends at work or school could be characterized

by breadth of disclosure but very little depth; however, close friendships involve a
higher degree of both breadth and depth. Which statement best explains why this
is?
whole or part.
a. Self-disclosure is usually reciprocal.

b. Self-disclosure is influenced by cultural and gender roles.
c. Self-disclosure is intentional.
d. Self-disclosure varies among relationships.
Answer: d
Page: 166
49. Zach discloses very personal medical information to his therapist, yet does not
expect the therapist to confide in him. However, when he discloses to his friends,
he does expect them to share information with him in exchange for his
disclosures. What norm do Zach’s expectations about disclosure reflect?
a. Norm of return
b. Norm of reciprocity
c. Norm of social exchange
d. Norm of sharing
Answer: b
Page: 166
50. Li Ming is sometimes offended by her American’s friends’ easy and open self-
disclosure. In her family in China, discretion is valued, and she wouldn’t be
comfortable disclosing personal information to anyone except a family member or
romantic partner. Li Ming is discovering that self-disclosure
a. is influenced by cultural roles.
b. varies among relationships.
c. varies in breadth and depth.
d. is intentional.
whole or part.
Answer: a
Page: 166
51. Which of the following is NOT a benefit of self-disclosure?

a. Emotional release
b. Reciprocity
c. Professional development
d. Assistance to others
Answer: c
Page: 166-167
52. Sometimes the best part of self-disclosing is just the feeling of “getting something
off your chest,” which could be described as what kind of benefit?
a. Reciprocity
b. Emotional release
c. Enhancement of trust
Answer: b
Page: 166-167
53. When Mason’s father dies, he feels alone, despite being surrounded by family and
friends. He thinks no one understands how he feels, being without a father. After
the funeral, Mason’s friend Jayden pulls him aside to share with him how his own
father died two years ago. Mason feels reassured that he is not alone and that
whole or part.
Jayden can truly understand how he feels. In this instance, Jayden used self-
disclosure as __________ Mason.
a. enhancement to the relationship with
b. reciprocity with
c. emotional release for
d. assistance to
Answer: d
Page: 166-167
54. Which of the following is a risk of self-disclosure?

a. Reciprocity
b. Emotional release
c. Obligating others
Answer: c
Page: 167-168
55. Rejection, chance of obligating others, hurt to others, and violation of other
people’s property are all _____________ of self-disclosure.
a. benefits
b. side-effects
c. results
d. risks
Answer: d
whole or part.
Page: 167-168
56. Helen finds and reads her sister’s diary. She tells her best friend some of the
things she read, and though Helen swears her best friend to secrecy, Helen is most
likely not aware of which negative aspect of self-disclosure?
a. Violation of other people’s privacy
b. Hurt to others
c. Chance of obligating others
d. Rejection
Answer: a
Page: 167-168
57. Which of the following is one of the defining characteristics of a friendship?

a. Positive
b. Voluntary
c. Open
d. Contextual
Answer: b
Page: 168-169
58. Because friendships are ______________, not only do we have to interact with
that person to form the friendship, we have to use relational maintenance
behaviors such as openness, positivity, and network convergence to maintain the
relationship.
a. life-long
b. challenging
c. social exchanges
whole or part.
d. voluntary
Answer: d
Page: 168-169
59. A ________ is someone who is similar to you in power or status.

a. friend
b. classmate
c. peer
d. subordinate
Answer: c
Page: 169
60. By being someone’s friend, you acknowledge (at least implicitly) that you expect
certain things from that person and that he or she can expect certain things from
you, because
a. friends are usually peers.
b. friendships are governed by rules.
c. friendships are influenced by expectations.
d. friendships differ by sex.
Answer: b
Page: 169
61. Reilly and Karissa have been friends for years. When they are together, they
spend a lot of time catching up and sharing their feelings about recent events in
whole or part.
their lives. However, when Reilly spends time with another friend, Andrew, she
notices they spend more time bonding through activities such as mini-golfing and
surfing, and they often flirt and make jokes of a sexual nature. These differences
in Reilly’s friendships illustrate the theory that
a. friendships differ by culture.
b. friendships are influenced by expectations.
c. friendships are usually stronger with peers.
d. friendships differ by sex.
Answer: d
Page: 169
62. Which statement is NOT true about opposite-sex friendships?

a. Opposite-sex friendships closely mirror same-sex friendships.
b. Many opposite-sex friends feel some degree of physical or romantic attraction
toward each other.
c. Many opposite-sex friends have specific reasons for not wanting their
friendship to evolve into a romantic relationship.
d. Research suggests that both men and women value opposite-sex friendships as
a chance to see things from each other’s perspective.
Answer: a
Page: 171
63. Many public agencies and private corporations expect specific communication
behaviors from their employees. These might include all of the following,
EXCEPT
a. communicating honestly.
b. listening attentively.
whole or part.
c. using effective intrapersonal communication.

d. treating people with dignity.
Answer: c
Page: 172
64. Workplace friendships are usually ____________ to control than regular

friendships.
a. easier
b. more challenging
c. about the same
d. more fun
Answer: b
Page: 172
65. The most likely opportunity for forming friendships at work arises with respect to
whom?
a. Superiors
b. Subordinates
c. Clients
d. Co-workers
Answer: d
Page: 173
whole or part.
66. Stephen and Tim are co-workers with a strong friendship outside of the
workplace. They are working in the same-level position, and when a supervisory
position becomes available, they both apply. Stephen is disappointed when he
finds out that Tim got the promotion, because he feels that he is more qualified
and has been at the company longer. However, because of the ________________
dimension of their relationship, Stephen acts happy and voices his support for
Stephen.
a. social
b. task
c. friendship
d. reward
Answer: a
Page: 173
67. Friendships between _______________________ are considerably more

complicated than other workplace relationships, because they include a power
difference.
a. coworkers
b. employees and clients
c. superiors and subordinates
d. superiors and clients
Answer: c
Page: 173-174
68. In superior-subordinate relationships in the workplace, it is best if the parties do

all of the following EXCEPT what?
a. Acknowledge that their friendship and their work relationship might conflict.
whole or part.
b. Agree to keep their friendship and their work relationship as separate as they
can.
c. Acknowledge the possibility of conflicts.
d. Establishing their expectations for how to address clashes of interest only after
such clashes occur.
Answer: d
Page: 173-174
69. In the workplace, your _____________ may be your friends, but they still expect
you to furnish a high-quality service or product, and you still expect them to
provide full and prompt payment.
a. co-workers
b. customers
c. subordinates
d. employees
Answer: b
Page: 175
70. A personal friendship with customers can be successful if the friends agree that
their ________________ relationship is separate and should be treated
accordingly.
a. professional
b. co-worker
c. subordinate
d. social
Answer: a
whole or part.
Page: 175
whole or part.

Communication Matters 2nd Edition Kory Floyd Test Bank

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Communication Matters 2nd Edition Kory Floyd Test Bank

Uploaded by

Copyright:

Available Formats

Communication Matters 2nd Edition

Kory Floyd Test Bank

• Explain why we form social relationships.

1. Having strong ______________ ties with friends, neighbors, co-workers, and

Type of question: Comprehension

Floyd: Communication Matters, 2e TB-7 | 1

Type of question: Knowledge

3. Which of the following is one of the reasons why solitary confinement is

Type of question: Analysis

4. Which statement is TRUE about relationships formed online?

Type of question: Analysis

Floyd: Communication Matters, 2e TB-7 | 2

Type of question: Application

Type of question: Analysis

7. _________________ means using the Internet to inflict emotional or

Floyd: Communication Matters, 2e TB-7 | 3

Type of question: Knowledge

8. In 2010, high school student Phoebe Prince endured weeks of classmates

Type of question: Evaluation

9. Social relationships bring us what three types of rewards?

Type of question: Knowledge

Floyd: Communication Matters, 2e TB-7 | 4

Type of question: Application

11. Examples of ___________ rewards include empathy, support, and happiness.

Type of question: Application

Floyd: Communication Matters, 2e TB-7 | 5

Type of question: Analysis

Type of question: Comprehension

Type of question: Comprehension

15. Social relationships carry ___________ as well as rewards.

Floyd: Communication Matters, 2e TB-7 | 6

Type of question: Knowledge

16. Which of the following is NOT an example of a cost in a social relationship?

Type of question: Analysis

17. Which theory explains why individuals are drawn to others?

Type of question: Knowledge

Floyd: Communication Matters, 2e TB-7 | 7

Type of question: Application

Type of question: Application

20. Because humans are visually oriented, we are attracted by _______________,

Type of question: Comprehension

Floyd: Communication Matters, 2e TB-7 | 8

Type of question: Comprehension

Type of question: Evaluation

Floyd: Communication Matters, 2e TB-7 | 9

Type of question: Knowledge

Type of question: Evaluation

25. Numerous studies have shown that in general we find ______________ to be

Type of question: Comprehension

26. Culture has the strongest influence on how we define ___________________

Floyd: Communication Matters, 2e TB-7 | 10

Type of question: Knowledge

Type of question: Evaluation

Type of question: Comprehension

Floyd: Communication Matters, 2e TB-7 | 11

Type of question: Evaluation

Type of question: Application

Floyd: Communication Matters, 2e TB-7 | 12

Type of question: Knowledge

Type of question: Application

Floyd: Communication Matters, 2e TB-7 | 13

Type of question: Evaluation

Type of question: Comprehension