Worksheet 8

1. Piyali purchased an ISI marked Heater from Bharti Appliances. She made Cash
Payment but failed to get a Cash Memo. While making use of the heater she observed
that it was not working properly. She contacted the shopkeeper immediately and told
him the problem. Shopkeeper paid no heed to her complaint rather he marked that the
good in question was not bought from his shop. Piyali had no evidence of proving that
the heater was purchased from his shop only. She discussed the problem with her friend
Sohini who advised her to approach the consumer Forum and lodge the complaint.
Piyali was convinced with the idea of lodging the complaint against the shopkeeper but
due to lack of cash memo it was difficult for her to proceed. Suggest what steps are to
be taken by her to resolve the issues.

Ans. Despite the absence of a cash memo, Piyali needs to do the following actions to
fix the problem with the defective ISI-marked heater she bought from Bharti
Appliances. She should first record all correspondence she had with the merchant,
including the time, date, and type of communication. In addition, she ought to collect
any further proof she may possess, including bank transaction records that show the
cash payment that was made to the store. Second, Piyali ought to go to the local
consumer forum and describe the circumstances, emphasizing the absence of a cash
memo and the shopkeeper's unwillingness to take her complaint seriously. In addition
to having a process in place for resolving customer complaints, the consumer forum
might provide advice on how to lodge an official complaint against the shopkeeper.

2. Explain salient features of the Consumer Protection Act and its impact in the present
society.

Ans. The India-introduced Consumer Protection Act comprises a number of noteworthy

provisions designed to protect consumers' rights and interests. Consumer rights such as
the right to information, the right to choice, the right to be heard, and the right to seek
redress are recognized, and manufacturers and service providers are held strictly
accountable for the goods and services they provide. Other features include the creation
of consumer forums at various levels to handle consumer complaints, the provision of
compensation and remedies to consumers in cases of substandard goods or services,
and the simplification and accessibility of the complaint filing process. This Act has
had a profound effect on modern civilization.