Md.

Sagor Hossain
House # 08, Road # 03, Nobinagar Housing,
Mohammadpur, Dhaka-1207, Bangladesh.
Cell: 01671-190955
E-Mail: sagor5614@gmail.com

Career Objective

Having 2 years diversified experience in service sector with highly self-motivated and organized
service management professional looking for a position where my extensive and diverse experience
and skills can positively impact organizational goal.

Skill Profile: Key Strength and Attributes

✓ Excellent customer communication & service management skill.

✓ Ability to work in a team environment to maintain good relation with colleagues and to work under
pressure.
✓ Problem solving, decision making and personal stress management.
✓ Ability to lead, organize and take initiative.
✓ Hardworking, dynamic and accommodating.
✓ Strong communication and leadership skill.
✓ Ability to work closely with and develop relationships with clients.
✓ Self-starter, who can multi-task in a demanding environment.

PROFESSIONAL EXPERICENCES: Past Affiliation: Bkash Limited (Junior Officer- Customer Service)

Roles & Responsibilities

✓ Responsible for providing professional & transparent service to the corporate customer.
✓ Visiting and communicating corporate clients for developing service quality.
✓ Monitoring & following up corporate service call file.
✓ Seeking out, establishing and maintaining relationships with operational contacts with each client.
✓ Escalating operational issues to senior management.
✓ Proactively developing and retaining key customer accounts.

IT SKILLS:

• MS Office Package:
✓ Ability to work in MS Word, MS Excel, MS Power Point.
✓ Working knowledge in ERP based software named CIMT

PERSONAL ATTRIBUTES:

• Strong interpersonal skills, self-confident, dependable and reliable.

• Willingness to accept responsibility and initiative.
• Leadership, flexible both managing capability and team player.
• Good written and spoken communication skill.
• Decision Making.
• Time Management.
• Self-motivation.
SCHOLASTIC ATTAINMENTS

Master of Business Administrations - (M.B.A Professional) 2019 Dhaka from National University
2019 from National University with major in marketing CGPA- Running

Bachelor of Business Administrations - (B.B.A Professional) 2017 Dhaka from National University
with major in marketing CGPA- 2.65 (Out of 4.0)

LANGUAGES:

Bengali: Fluently speaking in Bengali as our (Mother Tongue).

English: Proficiency in writing, Average in speaking & understanding.
Hindi: Proficiency in speaking & understanding.

HOBBIES:

 Travelling.  Reading Books & Newspaper. Take up challenges.  Bike Riding.

PERSONAL DETAILS

Parent’s Name : Father – Younus , Mother – Jahanara begum

Date & Place of Birth : 18-November-1996, Bhola, Bangladesh
Nationality : Bangladeshi (By Birth)
Religion : Islam
Marital Status : Unmarried
Gender : Male
Permanent Address : Vill: Lezsokina, P.O: Dawri,
P.S: Lalmohon, Dist: Bhola
Blood Group : AB+ (“AB” Positive)
Height : 5'-8''

REFERENCE

Md. Faizul Islam

Assistant Manager | Bkash Limited
Cell : 01914-902139 | E-Mail- faizul.islam@bkash.com

DECLARATION

I undersigned, certify that to the best of my knowledge and belief, this resume correctly describes my

Md. Sagor Hossain