ETHICS 1.4 4.

Regulators

Ethics -Everyone expresses himself or herself using regulators.

-The discipline concerned with what is morally good and bad
and morally right and wrong
-It studies what is morally right and wrong
-It is about doing the right thing, making the right choices,
protecting the common good, promoting good behavior,and
avoiding harm.
Verbal Form
-face-to-face / by phone/written format
-These behaviors regulate the verbal message, for instance,
making it stronger or gentler, more authoritative or friendlier,
casual or more formal. Just like illustrators, regulators are
hardly noticed by the person speaking, but they are certainly
noticed by others.
5. Adaptors
-These are unconscious behaviors that are mainly nervous in
nature. People are generally unaware of making them.

Internal Customer

-in are other staff, workers, and colleagues from within the
business

External Customer

-come from outside the business

What do we communicate?

-Communication takes place with customers and colleagues

on a constant basisWhilst the content of the communication
may vary for different audiences, the success of effective
communication is vital to ensure the success of the
customer's visit to your establishment.

Body language

-" is also called "non-verbal communication".

-Non-verbal communication is anything other than words that

communicates a message.

Five distinct aspects of non-verbal communication have

been identified.

1. Emblems

-These are the explicit type of gestures and body language

that are used with complete intention, and whose meanings
are generally accepted and understood.

2. Illustrators

-These are mannerisms that are unique to individuals.

3. Affect Displays

-These are the ways in which our facial expressions or our

body movements reveal our emotions.
PURPOSIVE COMMUNICATION 1.2
Globalization
-has directly affected global communication and with that, it
helps to increase business opportunities, but it may also
affect businesses negatively if it is not given importance.
GLOBAL AND CULTURAL ISSUES AFFECTING
COMMUNICATION
-It helps increase business opportunities positively and
negatively.
Multinational companies
-must understand how to communicate with employees,
customers and business partners that are located in different
parts of the world with different cultural background
Generational Gap
-Diversity in workplace of local or multinational companies in
terms of generation gap is considered to be an issue affecting
communication representatives. among the employees or
business
-A generation gap is the difference of opinions skills, values,
attitudes and beliefs between one generation and another
-As mentioned generation gap has a big impact to our
workplace aside from affecting our relationship with our
relatives or families.
Language
-Language barriers are the most common communication
barriers because they could cause misunderstandings and
misinterpretations between individuals or businesses.
Time zones and Distances
-When a business expands outside its locality, it starts its
operations across the globe and change time zones. This may
cause a large communication gap between employees and
even its customers. With all the communication and
technology tools that are available today, the issue about
geographical distance has somehow been solved but what
remains as a problem is, again, time zones.
Technology
-When we talk about technology in business communication,
it basically means the electronic systems used for effective
communication between individuals (colleagues or
customers) or business organizations.
Zoom
-It is a software- based conference room solution used by
different zoom companies, even colleges and universities for
conference, huddle, and training rooms, meetings.
Stereotype
-as "A pre-conceived and over-simplified idea of the
characteristics which typify a person, race, or community
which may lead to treating them in a particular way".
Prejudice
-on the other hand, is a pre-conceived opinion not based on
facts or actual reason. It is usually a biased pre-conception
Legislation
-It is the making or giving of laws addressing specific issues. In
global communication, majority of international companies or
employees are not affected.
China has started tightening restrictions on messaging
applications especially those that come from other countries
like Viber and Messenger that can be used in communication
between two colleagues
Morocco blocked SkypeViber, Tango, WhatsApp, and
Facebook Messenger for almost a year Also, some middle
eastern countries like Qatar and United Arab Emirates also
made a ban on Snapchat and Facetime.
Religion
-is a particular system of beliefs or practices; a faith or
worship of God or gods or any superhuman believed to have
controlling power
In Buddhism, Buddha's birthday, known as Vesak Day (or
Wesak), which is usually observed during the first full moon in
May.
Islam is the second largest religion in the world. They believe
in one God the creator, sustainer, ruler, and judge of the
universe
Christian religion base their beliefs on the life, teachings, and
death of Jesus Christ. Christians believe in one God that
created heaven, earth, and the universe.
Manners and Etiquettes
-Working with different nationalities would be challenging
especially in communication. People with different cultural
background surely have different manners and etiquettes
which we need to consider when dealing or working with
them.
German philosopher that is known for his works on WHO WE ARE AND ESTABLISH A SENSE OF SELF THAT IS
empiricism and rationalism. For Kant, self is but a collection of UNIQUES AND DISTINCT FROM OTHERS.
impressions and different contents that define a person. The
awareness of different emotions, impressions and behavior is
only part of oneself he called "transcendental apperception"
He emphasizes that a person who fully understands the self
has a certain level of consciousness or sense that uses
intuition which synthesizes all the experiences, impressions
and perceptions that will pave the way to define and know
the true self.

IMMANUEL KANT

- GERMAN PHILOSOPHER THAT IS KNOWN FOR HIS WORKS

ON EMPIRICISM AND RATIONALISM

-EMPIRICISIM CONSIDERS EXPERIENCE AS THE SOURCE OF

KNOWLEDGE AND RATIONALISM CONSIDERS REASONS AS
THE SOURCE OF KNOWLEDGE

- ESTABLISH THAT THE COLLECTION OF IMPRESSIONS AND

DIFFERENT CONTENTS IS WHAT IT ONLY TAKES TO DEFINE A
PERSON

- AWARENESS OF DIFFERENT EMOTIONS THAT WE HAVE,

IMPRESSIONS AND BEHAVIOR IS ONLY A PART OF OURSELF

- TO FULLY UNDERSTAND THE SELF, A CERTAIN LEVEL OF

CONSCIOUSNESS OR SENSE THAT USES OUR INTUITION
WHICH SYNTHESIZES ALL THE EXPERIENCES, IMPRESSIONS
AND PERCEPTIONS OF OURSELVES WILL PAVE THE WAY TO
DEFINE AND KNOW WHO WE ARE REALLY ARE.

-ARGUED THAT THE SENSE CALLED "TRANSCENDENTAL

APPERCEPTION" IS AN ESSENCE OF OUR CONSCIOUSNESS
THAT PROVIDES BASIS FOR UNDERSTANDING AND
ESTABLISHING THE NOTION OF SELF BY SYNTHESIZING ONE'S
ACCUMULATION OF EXPERIENCES, INTUITION AND
IMAGINATION

- WE EXPERIENCE BUT STILL BE ABLE TO BECOME AWARE OF

FOR EXAMPLE: THE IDEA OF TIME AND SPACE, WE MAY NOT

BE ABLE TO OBSERVE THE MOVEMENT OF TIME AND THE
VASTNESS OF SPACE BUT WE ARE STILL CAPABLE OF
UNDERSTANDING THEIR CONCEPT BASED FROM WHAT WE
CAN OBSERVE AS THEIR REPRESENTATION

- THE IDEA OF SELF ARE NOT ONLY AN OBJECT THAT

PERCEIVES AND REACTS TO WHATEVER IT IS THAT WE
ARE EXPERIENCING; WE ALSO HAVE THE CAPABILITIES
TO UNDERSTAND BEYOND THOSE EXPERIENCES AND BE
ABLE TO THINK AND HAVE A CLEAR IDENTIFICATION