Automated solution

December 2022, KSA

 Let’s play

Go on Kahoot.it
or open the Kahoot App
 Summary

1. The Dining Offer

2. Presentation of new
automated solution
3. Earn process
4. Burn Process
5. In APP Simulation
6. Reconciliation

Attendance will be validated by attending this call

+ having +40/50 in the test quiz
Dining Offer
 F&B is one of the many
passions of our guests.

With our Dining offer,

guests will be rewarded
living their passion:

More Rewards More opportunities

points by dining to spend Rewards
in our outlets points
 1 1
EURO
SPENT
= REWARD
POINT
Automated
Solution
 Why is the solution so powerful
A FULLY INTEGRATED DIGITAL EXPERIENCE

A better
Check your bill anytime in experience offered
the App to the guests

Payments
automatically posted
into the restaurant
POS

HOTELS
GUESTS Real time & STAFF
100% Earn or
Redemption

Up to 15% (*) of time

allocated to the
service (less time
spent to manage the
payment)

Invite friend to
contribute
 3 options of payment in the APP
SUMMARY

1 Payment with card in 2 Payment at venue

3 Payment with points
the APP (earn points) (redeem points)
Requirement : the hotel • Member declares in • Member chooses to
has Accor Online the APP the amount pay his bill with his
Payment Services he pays at venue points in the APP

• Member registers his • He enters a security • The payment is posted

credit/ debit card in code given by the staff directly on the POS
the APP wallet
• The staff enters the • Points are
• Members pays the bill payment in the POS automatically debited
in the APP from the member’s
• Points are account
• The payment is posted automatically credited
directly on the POS to the member’s
account
• Points are
automatically credited
to the member’s
account
 Guest Journey with automated solution
Earning or Redeeming Points

STEP 2:
Earning points

STEP 1: STEP 3:
Accessing the Pay at venue
bill
STEP 2:
Redeeming Only If
member didn’t pay
Points 100% of the bill with
points. The rest is due
to be paid at the
venue
 EARN
1 1
EURO
SPENT
= REWARD POINT

BURN
1000 10
REWARD
POINTS
= EURO
ACCESSING THE BILL
 In app guest journey – Accessing the bill
Member with the App already downloaed - Access the bill
#1 Entry point
Home page #2 Entry point
QR code

Home Restaurant search Table search Bill

Soul
Soul

33

Earn Rewards points in our

participating restaurants
and bars
265
Benefit
 In app guest journey – Earning Points
New member - Access to the bill

# Entry point
Scan QR code
Sign-up and member’s Bill
Downlaod the App account creation

Earn Rewards points in our

participating restaurants
and bars

Benefit
EARNING POINTS
 In app guest journey – Earning Points
Choose the amount to pay

Bill display Enter the amount

The member can choose to pay :

• The entire bill

• Part of the bill – the other persons

sharing his table will pay their
part through the APP or not
 In app guest journey
1 Pay with the card in the app

Payment CVC Confirmation

For Hotels with Accor Online

Payment Services
If not, the option is not
proposed to the guest

The payment is directly posted

You paid 167.00€
on the PMS
and you won 167 points

Total sum still due : 107€

 In app guest journey – Earning Points
2 Pay at venue (EARN points)

Payment Security code Confirmation

The member has to pay the venue in

cash or credit/debit card the amount
he declared on the App.

The staff post the payment in the

POS

The payment in the App should

always be done before posting
the payment in the POS
 POS impact
Pay at venue (EARN points)

• The “Pay At Venue” indicates only that the member got the points of ALL.
• The team still needs to collect the payment from the member.
The line « pay at venue » indicates that a members declared the payment in the
App, with the associated amount
 POS impact - EARN
Pay at venue (EARN points)

• The “ ALL Points Earned” indicates only that the member got the points of ALL.
The line « ALL Points Earned» indicates that a member declared the payment in the
• The team still needs to collect the payment from the member.
App, with the associated amount
 Security code
Pay at venue (EARN points)

Security code

Why
Prevent fraud from members – members could connect without being at the
restaurant and declare payment to earn points

How
• One code per day per hotel
• Sent every month by the central team with all the codes of the month
• Give the code to the member for to him to validate the transaction, or enter the code
on behalf of the member
REDEEMING POINTS
 In app guest journey
3 Pay with Points (REDEMPTION)

Payment Confirmation
 POS impact - Burn
Pay at venue (EARN points)

The line «Payment with ALL Points XXXX/Loyalty F&B » indicates that a members
The line «XXXX/Loyalty F&B» indicates that a members declared 100% of the
declared the payment in the App, with the associated amount. XXXX is your PM
payment in the App, with the associated amount. XXXX is your PM member.
member. Part of the payment has been paid with points.
IN APP SIMULATION
 Focus on specific case

DON’T Split the check in the POS

The sub-check are not recognized on the app and it creates glitches. We can have several payments for one check, but do
not split the check on the POS.

The bill is already checked-out

Once the bill is checked-out on the POS, members don’t have the possibility to earn or redeem points anymore. However
you can propose a manual credit of points to the guest. Retrieve the necessary data, card number and signature, on a copy
of the bill and credit the points manually on Hotel Link.

Error messages / technical issue

The app can display several error messages : wrong table number, No synchronization please try again, Pay with points not
possible due to not enough points in the member’s account or bill too low. They are usually self explanatory, and the glitch
can be fixed. However if the member cannot proceed in the app due to technical issue, always propose the manual
process. The manual process works only for earn. It the pay with points (=burn) does not work in the app, there is NO
workaround solution
 Venue list & Codes
Please note that your venue code will change in April

Venue Codes Venue name

15307 Casa Mia

25307 Palmeraie

35307 Kebabgy

45307 La Madeleine

55307 Window on the Nile

 HOW TO CREATE A QR CODE

1. Generate your custom URLs links by using the below link and customizing it with your venue code + table number.
The venue code will be the same for all the tables of the restaurant and only the table number will change.

https://bok7.app.link/59XYDpAN3W?%243p=a_custom_152976&~customer_keyword=Owned&~customer_placement=qrcode&~customer_ad_name=f
nb&~customer_ad_set_name=12423&$deeplink_path=accor%3a%2f%2fsearch%2ffnb%3frestaurant_id%3d12423%26table_id%3d1

Venue Venue Table

Code Code Number

2. Next is to shorten the URLs link by clicking “convert to dynamic to shorten URL”

Note: Shortening the URL will make your QR Code smaller and easier to scan.

3. Now you can create your QR codes with the shorten URL links.
Click here to generate the QR codes.
 QR code Tool kit
Option will be share with you Access the tool kit
Cheaper versions should be considered until
the venue code is changed

PROMOTIONAL CARD
RECONCILIATION
 Next steps

1. Test Quiz at the end of the session - before EOD

https://forms.gle/yNQwr7D63QrZSwj18

2. 2 days to create the QR codes

3. 1 week to order the collaterals
4. Start first transactions today!

Attendance will be validated by attending this call

+ having +40/50 in the test quiz