Welcome

Open KSS app and CHECK-IN for Today’s shift.

Please be sure to use secure site: https://kognitive.app
(use Google Chrome for Android and Safari for iOS devices.)

1. Log IN - using Rep ID and PIN

2. Install app to your device – ADD TO HOMESCREEN

Add the KSS

app to your
device
Get the Most Out of T1
By the end of this session, you will be expected to:
1. Memorized 8 Mastercard Benefits
2. Passed a Role Play with the Sales Pitch including
using AIDA format.
3. Passed a Role Play of one key product Objection
showing ABC format.
4. Completed a role play for the Activation Pitch
5. Completed an online quiz
 Missing any element will prevent advancing to T2
(in store training)
Get the Most Out of T1
Participation Tips
1. Attend and be active the entire session
2. Be indoors only – no driving or walking around
3. Limit Distractions (silence mobile and other apps)
4. Camera on during introductions and role plays
5. Microphone on (mute if background noise)
6. CT Workbook/Slide Deck will be downloadable after the session for further review
7. Maximize your bandwidth
1. Close all other applications
2. Turn off camera if zoom is disrupted
3. Direct internet or data works best
1. WiFi – move close to source
4. Switch off HD/Touch Up Appearance – Zoom Video settings
Getting to Know You!

In 1 minute or less, please share:

Your Name

Your Current City in Canada

One Hobby

Do you have sales experience?

Our Values

TRUST
GROWTH DYNAMIC
& RESPECT
MINDED & FUN
Our Values

COMMITMENT SOLUTION
TO EXCELLENCE ORIENTED
A Day In the Life
 Roaming Store/Event Area  Promoting Card Use/First
 Connect with Customers Purchase
 Promoting Triangle  Setting Up Digital Cards
Mastercard and Triangle
Rewards
 Completing Applications  Providing and Explaining
Accurately Documentation (Legal and
Product Brochures)
 Provide Excellence Customer
Service  Treating Customers with
 Reporting Hourly Activity in Respect
KSS app
 Engaging with Team in
Telegram
Your Client Introduction

You will be representing Canadian

Tire Bank while working in
Canadian Tire locations in your
region!

Over 1900 locations to collect

Canadian Tire Money across
Canada!

23-Aug-15
Triangle Rewards/ CT Money
Triangle Rewards Program is a loyalty program that gives Canadian Tire Money to customers
when they shop at CT family stores that can be redeemed to save you on your next purchases.

COLLECT
• Instore and Online
• Triangle rewards card, FOB, Triangle App, Triangle Mastercard or phone number
• On physical product only

REDEEM
• Redeem rewards everywhere but CT Gas - phone number NOT accepted
• Instore & Online
• $1 in Canadian Tire Money = $1 in free Product ONLY!

Getting a Triangle Card

• New members automatically enrolled
• Existing members share account number on application to link the accounts.
Triangle Rewards/ CT Money
Review
1. Customers can collect Canadian Tire Money
a. When they shop for product in CT family stores online or in-store
b. When they present their Triangle Rewards Card, App, Mastercard or Phone #
c. Immediately on their receipt at the time of purchase
d. All of the above
2. Customers can redeem Canadian Tire Money at CT Gas+ locations.
a. True
b. False

3. Which account proof is NOT accepted to redeem Canadian Tire Money?

a. Triangle Rewards Card
b. Triangle App Card Scan
c. Triangle Mastercard
d. Phone Number
Benefits IN Family Stores

1. 4% Rebate in Canadian Tire Money

 $4 for every $100 spent
 10X upgrade from just rewards card
 .4% with rewards card only

23-Aug-15
Benefits IN Family Stores

Review
1. What % do you earn when you shop in
Triangle Family Stores with the Triangle
Mastercard (lifetime)?
a. 8%
b. 4%
c. .4%
2. How much more do you earn when you shop
with the Triangle Mastercard in the family
stores that if you used just the rewards card?
a. 10x
b. 4x
c. 2x

23-Aug-15
Benefits IN Family Stores

2. Promotion: 8% Rebate for 60 days

• New Triangle Cardmembers earn 20X for 60 days on
qualifying purchases (excludes PartSource and Gas+)

• 10x is everyday bonus (4%) and shows on purchase

receipt

• 10x (4%) is new member bonus – loaded to account

within 4 days of activation

In Canadian Tire 4% = 10x CT Money on your purchase

So with the promotion we say both:
8% for 60 days AND
20x for 60 days!

23-Aug-15
Benefits IN Family Stores
Review
1. What % do you get back for a lifetime on your
purchase receipt when you use the Triangle
Mastercard in family stores?
a. 4% back in Canadian Tire Money
b. 8% back in Canadian Tire Money
c. .4 back in Canadian Tire Money
2. Your New Cardmember bonus gives you:
a. 8% for 20 days
b. 20x for 60 days
c. 20x for 20 days
3. When do you get your bonus 4% on your first
purchase?
a. Same day as purchase
b. Same day as card activation
c. 4 days after card activation 23-Aug-15
Benefits IN Family Stores

3. 5 ¢/L at CT Gas
 Upgrade from 3¢/L with Rewards card

23-Aug-15
Benefits IN Family Stores

Review
1. Using the Triangle Mastercard at the CT Gas+
locations will get you:
a. 5% back in Canadian Tire Money
b. 3% back in Canadian Tire Money
c. 5 cents/Litre back in Canadian Tire Money
d. 3 cents/Litre back in Canadian Tire Money
2. You get a discount on gas when you use the
Canadian Tire Triangle Mastercard
a. True
b. False

23-Aug-15
Benefits IN Family Stores

4. In Store Financing
 Purchase over $150 before tax
 24 equal installments
 No Interest or Fees
 Max $12000 spending = $180 in CTM

23-Aug-15
Benefits IN Family Stores
Review
1. How many equal payments can you have with
ISF?
a. 12
b. 18
c. 24

2. What value before tax is required for ISF?

a. 100
b. 150
c. There is no minimum
3. The purchase must meet the minimum value
a. With one item only
b. On your total cart value
c. There is no minimum value
23-Aug-15
Benefits IN Family Stores

5. Triangle Rewards
 Email promotional offers
 Flyer offers
 Website/App offers
 Stackable
 Promotions good for 7 days
$5 in CTM when you sign up for email
promotions

23-Aug-15
Benefits Outside Family Stores

6. 1.5% on Grocery Purchase

 Max $12,000 spending = $180
 Offered at Canadian Grocers
 Excludes Costco and Walmart

23-Aug-15
Benefits Outside Family Stores
Review
1. The grocery benefit provides
a. 1.5% discount on groceries
b. 1.5% rebate on groceries

2. What is the max annual spending for the

grocery benefit?
a. $12000
b. $10000
c. $20000

3. Which stores are excluded from the grocery benefit?

a. Loblaws and Costco
b. Walmart and No Frills
c. Loblaws and No Frills
d. Walmart and Costco 23-Aug-15
Benefits Outside Store
7. .5% Everywhere
 50 cents/$100 spend
 Pay a bill
 Shop at all your favourite stores

23-Aug-15
 Review
Benefits Outside Store 1. If you purchase groceries at Loblaws with your
Triangle Mastercard, what is your rebate back in
CT Money?
a. 5%
b. 1.5%
c. .5%
2. If you pay a bill with your Triangle Mastercard,
what is the rebate back in CT Money?
a. 5%
b. 1.5%
c. .5%
3. If you shop at Costco and Walmart for groceries, what
will your rebate back in CT Money?
a. 5%
b. 1.5%
c. .5%

23-Aug-15
Benefits Outside Family Stores

8. No Annual Fee

23-Aug-15
RIANGLE STORES 4% when you shop at CT Family Stores

EWARDS OFFERS Bonus offers weekly just for Triangle members

NSTORE FINANCING OVER $150 before tax, 24 equal installments no interest

NNUAL FEE FREE

EW CARD BONUS 8% for 60 days in CT family stores

ROCERY 1.5% to max $12000

ITRES 5 ¢/L at CT Gas+

Memory Tool
VERYWHERE .5% minimum guarantee return

23-Aug-15
RIANGLE STORES 4% when you shop at CT Family Stores

EWARDS OFFERS Bonus offers weekly just for Triangle members

NSTORE FINANCING OVER $150 before tax, 24 equal installments no interest

NNUAL FEE FREE

EW CARD BONUS 8% for 60 days in CT family stores

ROCERY 1.5% to max $12000

ITRES 5 ¢/L at CT Gas+

Memory Tool
VERYWHERE .5% minimum guarantee return

23-Aug-15
RIANGLE STORES 4% when you shop at CT Family Stores

EWARDS OFFERS Bonus offers weekly just for Triangle members

NSTORE FINANCING OVER $150 before tax, 24 equal installments no interest

NNUAL FEE FREE

EW CARD BONUS 8% for 60 days in CT family stores

ROCERY 1.5% to max $12000

ITRES 5 ¢/L at CT Gas+

Memory Tool
VERYWHERE .5% minimum guarantee return

23-Aug-15
Additional Perks
 Online and Mobile account access
 Free Supplementary Cards
 Contactless Payments
 Tap and Go
 Apple Pay
 Google Pay
Cost of Credit
• Standard Purchase Interest Rate 20.99%
• Cash Advance
• 22.99% outside Quebec
• 21.99% in Quebec
• Some individuals may not be approved at above rate and may receive
• Outside Quebec – 25.99% for credit purchases and 27.99% for cash advances
• In Quebec – 21.99% for all charges
• Interest Free Grace Period
• At least 21 days outside Quebec
• At least 26 days inside Quebec
• Other Fees
• Foreign Exchange 2.5%
• Cash advance fee - $4
• NSF - $25
• Statement Copies - $2 – E-Statements are FREE and can be signed up for during the application
• Credit Balance Admin Fee - $2 if credit balance carried (inactive for 2 consecutive months)
Payment Options
Online
Your local bank – online, telephone or ABM
Customer Service Desk
Mail (cheque or money order)
Requirements to Apply For Triangle Mastercard
 Age of Majority – 18 (AB, MB, SK, ON, QC, PEI) or 19 in remaining areas.
 Reside in Canada with Canadian Address
 Have Valid and Accepted Canadian ID (a photo of ID is NOT accepted)
 Be currently employed, self-employed, student, homemaker, retired on a pension
/with investment income.
 Can provide gross personal income
 Gross household income is optional (applicant and partner’s income combined)
 Able to mentally comprehend their sign up
 Do not currently have Triangle Mastercard
 **You CANNOT sign yourself up for a card!
 It is considered FRAUD! If they any of these – do not sign up!
Register for CT Portal
Required to complete this unit and get 100% on all review questions.

1. Go to website:

https://myctblearning.com

2. Click “Register” to create your account

 You must use agency K
 You must use your employee ID from Kognitive
Commissions and Pay
Sales Per Hour is the number of applications you complete per hour of work.
An Active Card is when a customer uses their new card in the store for a same day purchase.
You make commission on Active Cards, which can increase your hourly pay.

Number of Actives in 6 hour shift Hourly Pay

0 $15.50
1 $17.42
3 $23

Notice that if you get more actives in your shift, you can make a higher pay per hour.
Even if you are limited to 20 hours a week you have great earning potential!
*Student Visa restrictions end Nov 15

23-Aug-15
Keys to Successful Approach
 Body Language  Connection
 High Energy  Roaming

“Even though you have pitched the card 75 times

today it is the next customers first time hearing it
so it’s super important to remember that. They
deserve the same energy and enthusiasm that the
first customer received.”

“Don’t get discouraged by a customer saying no

and don’t let it impact your energy or excitement
level in field. You should expect lots of people to
say no and to be prepared for it. The key is just to
speak to as many people as you can and we know
it will be right for some.”
Words Matter

Key Words to use to attract people Words that can deter customers
to talk to you! (use only after sharing benefits)
 Free Mastercard
 Bonus Apply
 Promotion Sign Up
 Save

Do not mislead
Cash Back/Money Back  Earn/Collect Canadian Tire Money/ REBATE
Points Card  Triangle MasterCard
The/Top  One of the top
PITCH – AIDA Format
 ATTENTION: Take the opportunity to connect and ADD VALUE to your customer (help find product)
 Hi there, how are you?
 INTEREST :
 Just so you know we have a huge event today at the store where you will be getting 8 % back in Canadian Tire
Money which is the equivalent of 20 times Canadian Tire Money you usually collect. Also, you drive?
 Yes - Perfect, we will also give you 5 cents/ liter Canadian Tire Money in our Canadian Tire Gas bar.
(show it to them if it’s across the street)

23-Aug-15
PITCH – AIDA Format
 DESIRE:
 How do you collect your Canadian Tire Money?
 I don't know about it
 We have a loyalty program that gives you Canadian Tire Money back on every purchase. Today is the day you
will get that 8% back for the next 60 days, and 4% back after that every time you shop here & all CT family
stores, and 5 cents per liter at our gas bar.
 I have the points card (Triangle Card)
 Excellent, with your Triangle Rewards card you only get .4% we will give you 20x more for the next 60 days
and 4% every time after that when you shop here, all CT family stores and 5 cents/ liter in our gas bars.
 It's 100% free with our Canadian Tire Triangle Mastercard!
 Again, you're getting 8% back in store and 5 cents/litre today just for trying it!
 ACTION:
 It only takes 2 minutes. Do you have a piece of photo ID?

23-Aug-15
PITCH – Practice Line by Line
 ATTENTION: Take the opportunity to connect and ADD VALUE to your customer (help find product)
 Hi there, how are you?

23-Aug-15
PITCH – Practice line by Line
 ATTENTION: Take the opportunity to connect and ADD VALUE to your customer (help find product)
 Hi there, how are you?
 INTEREST :
 Just so you know we have a huge event today at the store where you will be getting 8 % back in Canadian Tire
Money which is the equivalent of 20 times Canadian Tire Money you usually collect. Also, you drive?
 Yes - Perfect, we will also give you 5 cents/ liter Canadian Tire Money in our Canadian Tire Gas bar.
(show it to them if it’s across the street)

23-Aug-15
PITCH – Pitch Practice
 DESIRE:
 How do you collect your Canadian Tire Money?
 I don't know about it
 We have a loyalty program that gives you Canadian Tire Money back on every purchase. Today is the day you
will get that 8% back for the next 60 days, and 4% back after that every time you shop here & all CT family
stores, and 5 cents per liter at our gas bar.
 I have the points card (Triangle Card)
 Excellent, with your Triangle Rewards card you only get .4% we will give you 20x more for the next 60 days
and 4% every time after that when you shop here, all CT family stores and 5 cents/ liter in our gas bars.
 It's 100% free with our Canadian Tire Triangle Mastercard!
 Again, you're getting 8% back in store and 5 cents/litre today just for trying it!

23-Aug-15
PITCH – Pitch Practice
 ACTION:
 It only takes 2 minutes. Do you have a piece of photo ID?

23-Aug-15
Pitch - Key Words
Attention:
• How are you?
• Interest (after helping customer):
• Huge Event Today
• Canadian Tire Money
• Drive?
• Desire:
• Collect CTM?
• No- share promotion and gas benefit
• Yes – compare earning with rewards only to promotion
• Free Triangle Mastercard
Action:
• 2 min to save
• Photo ID
Objection Handling
Agree
• Empathize with concern
Build Value
• Use product knowledge to connect specific benefit to the customer’s shopping habits/lifestyle
Close
• Reaffirm offer, reassure and ask for ID

An Objection
is a problem that if solved can be overcome.
We make 2 but no more than 3 attempts to
overcome objections unless there is a FIRM
NO (Rejection) from the customer.
A Rejection
Indicators: Firm NO, hand out, leave your
presence.
The customer has no use for what you are
selling. Remember it is rejection of what
you are promoting, not YOU!
 We offer benefits you
I already have a can’t get with any other
Customer: Rep:
credit card card!

Agree
• Ok, no problem. It’s not about adding another card. It is about getting you a card that provides you the most
value in your wallet.
Build Value
• With our card, you could earn 5 cents/L in CT Money when you fill up at our Gas+ stations
• Plus earn 4% when you shop in our family stores
• And when you spend $150 or more in our family stores, you could spread your payments over 24
months, with NO interest or fees.
• These are benefits that are not matched by any other credit card!
Close
• Remember you will receive 8% back in CT Money on all your purchases for the next 60 days!
• All I need is your photo ID to begin
 I already have a
Customer:
credit card

Agree
• Ok, no problem. It’s not about adding another card. It is about getting you a card that provides you the most
value in your wallet.
Build Value

Close
• Remember you will receive 8% back in CT Money on all your purchases for the next 60 days!
• All I need is your photo ID to begin
Customer: I don’t shop at Rep: You can earn
SA
CT that often EVERYWHERE!

Agree
• Ok no problem! You can also earn at our family stores.

• Build Value
• Do you ever shop at Sport Chek, Mark’s or Atmosphere?
• With our card you can get 5 cents/L at all CT Gas bars
• Plus 1.5% back on your grocery purchases
• And you will earn .5% everywhere you shop!

Close
• Remember you will receive 8% Rebate on all your purchases for the next 60 days!
• Why not give it a try?
Customer: I don’t shop at
SA
CT that often

Agree
• Ok no problem! You can also earn at our family stores.

• Build Value

Close
• Remember you will receive 8% Rebate on all your purchases for the next 60 days!
• Why not give it a try?
 I have poor credit Canadian Tire Bank has a
Customer: Rep:
higher rate of applications
approved in Canada!
Agree
• I completely understand.

Build Value
• I want to encourage you to consider applying because Canadian Tire has one of Canada’s highest rates
of approval and if you are approved, by using and paying off your card each month, you can help build
your credit.

Close
• Remember you will receive 8% Rebate on all your purchases for the next 60 days!
• Why not give it a try?
Customer: I have poor credit

Agree
• I completely understand.

Build Value

Close
• Remember you will receive 8% Rebate on all your purchases for the next 60 days!
• Why not give it a try?
Objection Handling – Role Play

I have too I have too I have too I have too I have too
many credit many credit many credit many credit many credit
I have My credit is cards
cards
I have too cardstoo cards I have too
cards
many credit poor I don’t shop many credit
many credit
cards cards at CT often cards

I have too I have too I have too I have too I have too
Imany
have credit
too many credit many credit many credit many credit
cards
many credit I don’t
cardsshop cards cards
at CT often My credit is My credit is Icards
don’t shop
cards poor at CT often
poor

https://wheelofnames.com/zw5-wdy
Activation
 Consider this AFTER SALE service to get customer confident in how to get the most
benefits

 Our goals with the activation pitch

 1. Same day use = commission opportunity
 2. 2nd use in 30 days (PFU) = bonus opportunity
 3. Set up of digital wallet with Triangle MC as default card

 3 key areas to cover:

 What do they need to do today?
 What do they need to do to activate their card?
 Reminders of key benefits and closing off
Activation
TODAY
 Congratulations! Your card has been approved.
 Let's take one minute to add your new Mastercard into your phone to use today. It just takes a minute and
then you can get all these benefits starting with your in-store purchase! (if they don't do Dii - ensure they
understand temporary card use)
• You are going to also present this voucher to the cashier when you make a purchase to get your 8% bonus!
4% will be in your account today and 4% will be added once you activate your new card! (give voucher with
bar code)
• You can benefit from Free Financing on a 24-month payment plan if your purchase is $150 or above before Tax.
Activation

Activate Card
 Your physical card will arrive in 10 business days, roughly in 2 weeks.
 It is very important that you activate your card and use it before (give 30 day date). I recommend you make a
calendar booking in your phone!
Activation

Benefits and Closing

 Use your card regularly and activate your offers in the Triangle app to maximize your benefits! Would you like
me to show you how?
 Hand customer Triangle MC Brochure and review:
 You will get 4% at Canadian Tire Family Stores for your Lifetime
 5 c/L when you visit CT Gas+AND earn Canadian Tire Money everywhere you shop
 If Driver/CT Gas+ Location-Tap your digital card at our CT Gas+ on your way out and get your 5
cents/L today!
 If not - Tap your digital card to get your groceries today to get 1.5% back today!
 Do you have any questions? Thank you for your business and have a great day!
Activation Pitch - Key Words
1. Today
1. Card outcome
2. Set up card in wallet (or explain temporary card)
3. Pay today
4. Bonus – 4% with activation
5. In Store Financing
2. Activation
1. Arrival
2. Activate (30-day date)
3. Calendar
3. Reminder of Benefits
1. Activate awards in Triangle app (support)
2. Triangle MC Brochure
1. 4% Family Stores
2. 5 c/l CT Gas
3. Earn everywhere you shop
3. Reminder to use card today outside store
4. Questions?
Sales Per Hour (SPH)
Represents our productivity (Applications Completed)
Expectation is to hit .60 SPH on average (1 sale every 1 hour and 40 min)

How to reach .60 SPH and higher!

• Sell Yourself
• Only 1 chance to make a great first impression!
• Look and act professionally (clean, well groomed, uniform, respect)
• High energy with good body language
• Sell the Company
• 100 years operations with multiple banners (family stores) to meet all your needs
• Over 1900 locations to earn in Canada
• Sell the Product
• 8% offer for 60 days
• In Store Financing No Interest, No Fee 24 months equal payments
• Earn Everywhere
• Be active (approach 20 people/hour)
Review Quiz
 Quizizz.com

23-Aug-15
KSS App
Go to KSS APP

Locate each area and specific information:

1. Schedule Tab – must set availability 3 weeks ahead
2. Task List – reminds you what is outstanding. Monitor your task list EVERY day to stay on top of check
in, out, survey and trainings. Remember that if you do not complete your daily survey at the end of
the shift, it will mean it is not closed and submitted for your pay!
3. Help Centre
1. Locate
1. T1 Powerpoint
2. CT Workbook
3. How to set Availability
4. Checklist to prepare for T2
5. Review Quizzes
6. Credit Protector Cheat Sheet
To Advance to T2
Operational Tasks Required to move to T2: (check KSS TASK LIST)
1. You complete your background check – link in app task list within 1 hour of survey completion
today
2. Complete CT Portal online to 100% score
3. Submit Your Availability 3 weeks in advance
4. Receive Tablet Password (email from Kognitive) once the previous 3 items are complete – bring
this password to your T2.

You are required to have the following prepared before the T2 booking call with your manager
(manager will quiz during call):
• Have confidence in all product knowledge about Canadian Tire, Triangle Rewards and Triangle
Mastercard.
• Memorize the Sales Pitch
• Memorize Objection Scripts for “Too many credit cards, I don’t shop here often, and I have
poor credit”
To Advance to T2
Getting T2 Booked

When you have completed all required items and feel confident about your skills, please contact
your manager in Telegram or by phone. The number is in your T1 invitation email and can also be
found in the Help Centre on the KSS app https://kognitive.app/dashboard/helpcenter under “I’m still
waiting for my T2”. If your manager has not heard from you within a week, they will reach out a, to
you to complete the booking. During your call with your manager, you should expect to answer
questions to demonstrate your knowledge and the opportunity to practice a role play.

**If you do not have product knowledge proficiency and your scripts memorized it will hold you back
from being scheduled**
Prepare for T2
• Your T2 will be booked within 1 week where possible from graduation of T1
• Be prepared:
• You will have memorized your sales pitch, 3 objections, activation pitch and be
confident in your product knowledge
• You will arrive in full uniform and ready to be on your feet and moving much of the
shift
• You should prepare to arrive at your scheduled store early (10 minutes ahead)
• Your KSS app will be enabled for location services so that you are ready to check in
• You will bring your tablet password retrieved from your email

• Uniform
• Black Casual Dress Pants or Skirt
• Black Dress/Running Shoes (no open toe)
• Black Shirt – must be professional – no t-shirts
• Your lanyard will be given to you during your
shift
T2
What to Expect?
• Your trainer will
• Give you store tour and introduce you to key team members
• Spend time refining your pitch and objection handling
• Orientate you to your equipment and completing applications
• Show you how to complete a sale from beginning to end
• Show you how to use app
• Support you as you engage customers to complete sales
• Complete evaluation to determine your graduation into independent sales

• You will
• Be prepared with your pitch and knowing the card benefits to make the most out of your day
• Shadow trainer for first half of training, asking questions and practicing your skills
• Initiate sales with customers for 2nd half of training with support of your trainer
• Follow your trainer’s coaching
• Be active, engaging 20 customer per hour
• Secure 1-2 completed sales
Sign up for Telegram Messenger

VISIT: https://telegram.org/
Sign up for account using phone number
Create new contact for your trainer.
Questions
Checking Out
It is critical you select the correct data in
your survey today to move ahead in your
training.
1. Click: “Check Out”
2. Click: “Complete Shift Survey”
3. Select: T 1 Shift and Submit

• The trainer will confirm when the report shows

your survey is complete.
• Ensure you have sent telegram message to
trainer.
• Do not leave until personally dismissed by your
instructor
• You can stay for extra questions if needed.