Building NOC

Q
How can I submit a Building NOC application?
)
A) To submit a Building NOC application, you must first login to the eService with your username and
password. Once logged in, click on “New Building Permit NOC Application” from the main menu to submit
a new application.

Q
What type of Building NOC application can I submit?
)
A) You can submit a Building NOC application for “Electricity” or “Water”.

Q
Are any attachments required while submitting a Building NOC application?
)
A) Electronic attachments are not mandatory. However, if you wish to attach documents to your application,
then you can do so.

Note: try not to attach files that are large is size.

Q
What file extensions can I attach?
)
A) The file extensions you are allowed to attach are:
doc, gif, jpg, jpeg, pdf, tiff, zip, DOC, GIF, JPG, JPEG, PDF, TIFF, ZIP

Q
What rules do I have to follow while filling in the Building NOC application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *).
- Enter only numeric values in numeric fields (e.g. P.O.Box)
- Enter only characters in some fields such as NAME and TYPE OF PROJECT.

Q
How will I know if there are data entry errors for my submitted Building NOC application?
)
A) Error messages will appear before the form can be submitted.

Q
What happens to my Building NOC application after I successfully submit it?
)
A) The Building NOC application will go to the respective Department concerned. The application will then be
processed accordingly.

Q
How do I track the status of my submitted Building NOC application?
)
A) To track your Building NOC application, login to the Building NOC eService and then click on “Track
Submitted Building Permit NOC Status”.

Q
Will the Building NOC application be approved directly?
)
A) Before the Building NOC application is approved or rejected, it must first be processed by the concerned
department. Accordingly, the department might APPROVE or REJECT the application.
Q
What are Incomplete Building NOC applications?
)
A) Incomplete Building NOC applications are ones which have to be revised by you and that has errors.

Q
How can I revise the Incomplete Building NOC applications?
)
A) To revise Incomplete Building NOC applications, login to the Building NOC eService, and from the main
menu, click on “Revise Incomplete Building Permit NOC Applications”.

Q
Can I submit a Building NOC manually?
)
A) Yes, the Building NOC application can be submitted manually at DEWA Head Office. Note that submission
of the application manually is at a fee of DHS 100.

Q
Is the Building NOC eService free of charge?
)
A) Yes, the Building NOC eService is provided free of charge if submitted online.
=================================================================================================
Demolition NOC
Q
How can I submit a Demolition NOC application?
)
A) To submit a Demolition NOC application, you must first login to the eService with your username and
password. Once logged in, click on “New Demolition Permit NOC Application” from the main menu to
submit a new application.

Q
What type of Demolition NOC application can I submit?
)
A) You can submit a Demolition NOC application for “Electricity” or “Water”.

Q
Are any attachments required while submitting a Demolition NOC application?
)
A) You can attach a Copy of Dubai Municipality approved Clearance Certificate, Site Plan (Affection Plan),
and a Copy of the Site setting out plan .

Note: try not to attach files that are large is size.

Q
What file extensions can I attach?
)
A) The file extensions you are allowed to attach are:
doc,pdf, zip, gif or jpg

Q
What rules do I have to follow while filling in the Demolition NOC application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *).
- Enter only characters in some fields such as NAME and TYPE OF PROJECT.

Q
How will I know if there are data entry errors for my submitted Demolition NOC application?
)
A) Error messages will appear before the form can be submitted.

Q
What happens to my Demolition NOC application after I successfully submit it?
)
A) The Demolition NOC application will go to the respective Department concerned. The application will then
be processed accordingly.
Q
How do I track the status of my submitted Demolition NOC application?
)
A) To track your Demolition NOC application, login to the Demolition NOC eService and then click on “Track
Submitted Demolition NOC Status”.

Q
Will the Demolition NOC application be approved directly?
)
A) Before the Demolition NOC application is approved or rejected, it must first be processed by the
concerned department. Accordingly, the department might APPROVE or REJECT the application.

Q
What are Incomplete Demolition NOC applications?
)
A) Incomplete Demolition NOC applications are ones which have to be revised by you and that has errors.

Q
How can I revise the Incomplete Demolition NOC applications?
)
A) To revise Incomplete Demolition NOC applications, login to the Demolition NOC eService, and from the
main menu, click on “Revise Incomplete Demolition NOC Applications”.

Q
Can I submit a Demolition NOC manually?
)
A) Yes, the Demolition NOC application can be submitted manually at DEWA Head Office. Note that
submission of the application manually is at a fee of DHS 100.

Q
Is the Demolition NOC eService free of charge?
)
A) Yes, the Demolition NOC eService is provided free of charge if submitted online.
Distribution S/S inspection
Q
How do I submit a Distribution Substation Inspection application?
)
A) To submit a Distribution Substation Inspection application, you must first login to the eService with your
username and password. Choose “Distribution Substation Inspection” from the list of e-Services. Once
logged in, click on “New Distribution Substation Inspection Application” from the main menu to submit a
new application.

Q
Are any attachments required while submitting a Distribution Substation Inspection application?
)
A) No attachments are required.

Q
What rules do I have to follow while filling in the Distribution Substation Inspection application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *).
- Enter only numeric values in numeric fields (e.g. P.O.Box)
- Enter only characters in some fields such as NAME.
- S/S No. must be in the format of XX#### (e.g. PK1234) and can be entered numerous time with a
separation by a comma (,).
- Plot No. should include at least one character.

Q How will I know if there are data entry errors for my submitted Distribution Substation Inspection
) application?
A) Error messages will appear before the form can be submitted.

Q
What happens to my Distribution Substation Inspection application after I successfully submit it?
)
A) The Distribution Substation Inspection application will go to the department concerned. The application will
then be processed accordingly.

Q
How can I track the status of my submitted Distribution Substation Inspection application?
)
A) To track your Distribution Substation Inspection application, login to the Distribution Substation Inspection
eService and from the main menu, click on “Track Submitted Distribution Substation Inspection Status”.

Q
Will the Distribution Substation Inspection application be approved directly?
)
A) Before the Distribution Substation Inspection application is approved or rejected, it must be processed by
the concerned department first. Accordingly, the department might APPROVE or REJECT the application.

Q
What are Distribution Substation Re-inspection Applications?
)
A) Distribution Re-inspection Applications are applications that have been sent back to you for re-inspection
because DEWA has found snags in your application.

Q
How can I view my Distribution Substation Re-inspection Applications?
)
A) To view your Distribution Substation Re-Inspection applications, login to the Distribution Substation
Inspection eService, and from the main menu, click on “Distribution Substation Re-Inspection
Applications”.

Q
What action should I take on my Distribution Substation Re-inspection Applications?
)
A) From the main menu, click on “Distribution Substation Re-Inspection Applications” and select the
application you want to resubmit. Once the form loads, resubmit it after the snags have been cleared.

Q
Can I submit a Distribution Substation Inspection application manually?
)
A) Yes, the Distribution Substation Inspection application can be submitted manually at DEWA Head Office.

Q
Is the Distribution Substation Inspection eService free of charge?
)
A) Yes, the Distribution Substation Inspection eService is provided free of charge.
LV design provisional Drawing approval
Q
How do I submit LV Design Provisional Drawing Approval application?
)
A) To submit a LV Design Provisional Drawing application, you must first login to the eService with your
username and password. Choose “LV Design Provisional Approval” from the list of e-Services. Once
logged in, click on “New LV Design Provisional Drawing Application Request” from the main menu to
submit a new application. Note: Only “ Consultant Electrical & Consultant Utility” are eligible to avail this
eservice. Applications from others will be rejected.

Q
Are any attachments required while submitting a LV shop Drawing application?
)
A) No, Only manual attachments are required as follows:
1. Summary of Total Connected Load -( Manual )
2. Load distribution schedules of MDBs and SMDBs -( Manual )
3. Single Line Diagram (Proposed LV distribution and tariff metering) - (Manual)
4. General layout and Ground Floor layout plans indicating location of substation, LV Room, (along with
dimensional layout details of the LV room and arrangement of MDBs, kWh meters) - (Manual)
5. Building NOC - (Manual)
6. Affection Plan - (Manual) Manual attachments are to be submitted to DEWA Al Hudaiba office at the
eService counter
Q
What rules do I have to follow while filling in the application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *). - Enter
only numeric values in numeric fields (e.g. Maximum demand Load) - Enter only characters in some fields
such as NAME. - Building NOC number is to be entered in a specified format viz. EB/####/##

Q
How will I know if there are data entry errors for my submitted application?
)
A) Error messages will appear before the form can be submitted.

Q
What happens to my application after I successfully submit it?
)
A)
The application will go to the concerned department. The application will then be processed accordingly.

Q
How can I track the status of my submitted application?
)
A) To track your application, login to the LV Design Provisional Drawing Approval eService and from the main
menu, click on “Track Submitted LV Design Provisional Drawing Approval”.

Q
Will the LV Design Provisional drawing application be approved directly?
)
A) Before the application is approved or rejected, it is first processed by the concerned department. The
department might APPROVE or REJECT the application.

Q
How can I view my applications sent for revision?
)
A) To view your applications sent for revision, login to the LV Design Provisional Drawing Approval eService,
and from the main menu, click on “Revise LV Design Provisional Drawing Approval”.

Q
What action should I take on my applications sent for revision?
)
A) From the main menu, click on “Revise LV Design Provisional Drawing Approval” and select the application
you want to resubmit. Once the form loads, Check Notice of Drawing Status Document and collect your
commented drawing from DEWA Al Hudaiba eService counter and resubmit it after incorporating
comments in the drawing.

Q
Can I submit LV Design Provisional Drawing Approval application manually?
)
A) No.

Q
Is the LV Design Provisional Drawing Approval eService free of charge?
)
A) Yes, the eService is provided free of charge.
Q What can I do if I faced problems in submitting my application, or I did not receive any e-mail
) notification?
A) In case of any problem, you can contact the Customer Service Department. The contact information of the
department is available under ‘Contact Us’ link at the bottom of the page.

LV inspection and release of power supply

Q
How do I submit a new LV Inspection & Release of Supply application?
)
A) To submit a new LV Inspection & Release of Supply application, you must first login to the eService with
your username and password. Choose “LV Inspection & Release of Supply” from the list of e-Services.
Once logged in, click on “New LV Inspection & Release of Supply Request” from the main menu to submit
a new application.

Q
Are any attachments required while submission of LV Inspection & Release of Supply application?
)
A) No electronic attachments are required. However, after you submit the application, you will be asked at a
later stage to provide a list of attachments for requested applicable requirements. This list will be sent to
your email.

Q
How do I send attachments for applicable requirements when asked of me?
)
A) You will have to send the original copy of the document to DEWA’s head office.

Q
What rules do I have to follow while filling in the LV Inspection & Release of Supply application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *).
- Enter only numeric values in numeric fields (e.g. Phone)
- Enter only characters in some fields such as NAME.
- Drawing Approval Number must be valid.

Q
Can I submit a new LV Inspection & Release of Supply application twice?
)
A) You can only submit an application with the same “application from number” once only.

Q How will I know if there are data entry errors for my submitted LV Inspection & Release of Supply
) application?
A) Error messages will appear before the form can be submitted.

Q
What happens to my LV Inspection & Release of Supply application after I successfully submit it?
)
A) The LV Inspection & Release of Supply application will go to the department concerned. The application
will then be processed accordingly.

Q
How can I track the status of my submitted LV Inspection & Release of Supply application?
)
A) To track your LV Inspection & Release of Supply application, login to the LV Inspection & Release of
Supply eService and from the main menu, click on “Track Submitted LV Inspection & Release of Supply
Applications”.

Q
Will the LV Inspection & Release of Supply application be approved directly?
)
A) Before the LV Inspection & Release of Supply application is approved or rejected, it must be processed by
the concerned department first. Accordingly, the department might APPROVE or REJECT the application.

Q
How can I view my to-be revised LV Inspection & Release of Supply Applications?
)
A) To view your to-be revised LV Inspection & Release of Supply applications, login to the Distribution
Substation Inspection eService, and from the main menu, click on “Revise LV Inspection & Release of
Supply Applications”.

Q
What action should I take on my to-be revised LV Inspection & Release of Supply Applications?
)
A) From the main menu, click on “Revise LV Inspection & Release of Supply Applications” and select the
application you want to resubmit. Once the form loads, resubmit it after revision.

Q
Can I submit an LV Inspection & Release of Supply application manually?
)
A) Yes, the LV Inspection & Release of Supply application can be submitted manually at DEWA Head Office.

Q
Is the Distribution Substation Inspection eService free of charge?
)
A) Yes, the LV Inspection & Release of Supply eService is provided free of charge.

LV shop drawings approval

Q
How do I submit LV Shop Drawing Approval application?
)
A) To submit a LV Shop Drawing application, you must first login to the eService with your username and
password. Choose “LV Shop Drawing Approval” from the list of e-Services. Once logged in, click on “New
LV Shop Drawing Application Request” from the main menu to submit a new application.

Note: Only “Electrical Contractors” are eligible to avail this eservice. Applications from others will be rejected.

Q
Are any attachments required while submitting a LV shop Drawing application?
)
A) Few attachments are required as followes:

1. Summary of Total Connected Load and load distribution schedules of MDBs and SMDBs -( Electronic )
2. Single Line Diagram (Proposed LV distribution and tariff metering) - (Manual)
3. General layout and Ground Floor layout plans indicating location of substation, LV Room, (along with
dimensional layout details of the LV room and arrangement of MDBs, kWh meters) - (Manual)
4. Load distribution schedules of distribution boards. - (Manual)
5. Wiring Layouts – Lighting - (Manual)
6. Wiring Layouts – Power - (Manual)
7. Building NOC - (Manual)
8. Substation Approval (if applicable) - (Manual)

Manual attachments are to be submitted to DEWA head office at the eService counter. All the attachments
must carry the stamp of Consultant.

Q
What rules do I have to follow while filling in the application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an asterisk *).
- Enter only numeric values in numeric fields (e.g. Maximum demand Load)
- Enter only characters in some fields such as NAME.
- Building NOC number is to be entered in a specified format viz. EB/####/##

Q
How will I know if there are data entry errors for my submitted application?
)
A) Error messages will appear before the form can be submitted.

Q
What happens to my application after I successfully submit it?
)
A) The application will go to the department concerned. The application will then be processed accordingly.

Q
How can I track the status of my submitted application?
)
A) To track your application, login to the LV Shop Drawing Approval eService and from the main menu, click
on “Track Submitted LV Shop Drawing Approval”.

Q
Will the LV shop drawing application be approved directly?
)
A) Before the application is approved or rejected, it is first processed by the concerned department. The
department might APPROVE or REJECT the application.
Q
How can I view my applications sent for revision?
)
A) To view your applications sent for revision, login to the LV Shop Drawing Approval eService, and from the
main menu, click on “Revise LV Shop Drawing Approval”.

Q
What action should I take on my applications sent for revision?
)
A) From the main menu, click on “Revise LV Shop Drawing Approval” and select the application you want to
resubmit. Once the form loads, resubmit it after incorporating engineer’s comments in the drawing.

Q
Can I submit LV Shop Drawing Approval application manually?
)
A) Yes, it can be submitted manually at DEWA Head Office.

Q
Is the LV Shop Drawing Approval eService free of charge?
)
A) Yes, the eService is provided free of charge.

Q What can I do if I faced problems in submitting my application, or I did not receive any e-mail
) notification?
A) In case of any problem, you can contact the Customer Service Department.

The contact information of the department is available under ‘Contact Us’ link at the bottom of the page.
S/S location and size approval

Q
How can I submit a Substation Location & Size Approval application?
)
A) To submit a Substation Location & Size Approval application, you must first login to the eService with your
username and password. Once logged in, click on “Substation Location & Size Approval” from the main
menu to submit a new application.

Q
When I can apply for Substation Location & Size Approval?
)
A) You can submit a Substation Location & Size Approval after taking No Objection Certificate .

Q
Are any attachments required while submitting a Substation Location & Size Approval application?
)
A) Yes, there are Electronic attachments which are depending on your Substation Type. View Attachments
List. Note: try not to attach files that are large in size.

Q
What file extensions can I attach?
)
A) Only .PDF, doc, dwg or dxf file extensions are allowed to attach documents.

Q
What rules do I have to follow while filling in the Substation Location & Size Approval application?
)
A) - Required fields must be filled in (required fields are either in red or marked
with an asterisk *).

Q How will I know if there are data entry errors for my submitted Substation Location & Size
) Approval application?
A) Error messages will appear before the form can be submitted.

Q What happens to my Substation Location & Size Approval application after I successfully submit
) it?
A) The Substation Location & Size Approval application will go to the respective Department. The application
will then be processed accordingly.

Q
How do I track the status of my submitted Substation Location & Size Approval application?
)
A) To track your Substation Location & Size Approval application, login to the Substation Location & Size
Approval eService and then click on “Track Submitted Substation Location & Size Approval Status”.
Q
Will the Substation Location & Size Approval application be approved directly?
)
A) Before the Substation Location & Size Approval application is approved or rejected, it must first be
processed by the concerned department. Accordingly, the department might APPROVE or REJECT the
application.

S/S Layout Request

Q
How can I submit a Substation Layout Request application?
)
A) To submit a Substation Layout Request application, you must first login to the eService with your
username and password. Once logged in, click on “Substation Layout Request” from the main menu to
submit a new application.

Q
When I can apply for Substation Layout Request?
)
A) You can submit a Substation Layout Request after taking No Objection Certificate .

Q
Are any attachments required while submitting a Substation Layout Request application?
)
A) Yes, there are Electronic attachments which are depending on your Substation Type. View Attachments
List. Note: try not to attach files that are large in size.

Q
What file extensions can I attach?
)
A) Only .PDF, doc, dwg or dxf file extensions are allowed to attach documents.

Q
What rules do I have to follow while filling in the Substation Layout Request application?
)
A) - Required fields must be filled in (required fields are either in red or marked with an
asterisk *).

Q How will I know if there are data entry errors for my submitted Substation Layout Request
) application?

A) Error messages will appear before the form can be submitted.

Q
What happens to my Substation Layout Request application after I successfully submit it?
)
A) The Substation Layout Request application will go to the respective Department. The application will then
 be processed accordingly.

Q
How do I track the status of my submitted Substation Layout Request application?
)
A) To track your Substation Layout Request application, login to the Substation Location & Size Approval
eService and then click on “Track Submitted Substation Layout Request Status”.

Q
Will the Substation Layout Request application be approved directly?
)
A) Before the Substation Layout Request application is approved or rejected, it must first be processed by the
concerned department. Accordingly, the department might APPROVE or REJECT the application.