Curriculum vitae

PERSONAL INFORMATION Carla Maria Bernardino Hermenegildo Cochat

Lisboa (Portugal)
965079181
carla.bernardino@bsci.com

Sex Female | Date of birth 06/06/1969 | Nationality Portuguese

POSITION Telesales Representative

WORK EXPERIENCE

01/03/2015–Present Customer Service Representative Level IV

Boston scientific Portugal, Lisboa (Portugal)
Responsible for supporting both internal customer and external customer.
Back office line of contact via phone or email.
Responsible for the Purchase orders entering process.
Responsible for monitoring all orders process until they reach final destination. Ensure the order is
process on time and deliver accordingly with customer request and requisites.
Responsible for managing Order Invoicing and to solve all issues related to the Invoice.

01/07/2008–01/02/2015 Customer Service and Tender Representative Level III

Boston Scientific Portugal, Lisboa (Portugal)
Responsible for supporting both internal customer and external customer.
Back office line of contact via phone or email.
Responsible for the Purchase orders entering process.
Responsible for monitoring all orders process until they reach final destination. Ensure the order is
process on time and deliver accordingly with customer request and requisites.
Responsible for managing Order Invoicing and to solve all issues related to the Invoice.
Responsible for tender process since publication till presentation to the customer. Preparing all
necessary documents and written offer provided by sales teams.

01/10/2002–30/06/2008 Customer Service and Tender Rep II

Boston Scientific Portugal, Lisboa (Portugal)
Responsible for supporting both internal customer and external customer.
Back office line of contact via phone or email.
Responsible for the Purchase orders entering process.
Responsible for monitoring all orders process until they reach final destination. Ensure the order is
process on time and deliver accordingly with customer request and requisites.
Responsible for managing Order Invoicing and to solve all issues related to the Invoice.
Responsible for tender process since publication till presentation to the customer. Preparing all
necessary documents and written offer provided by sales teams.

01/11/1996–30/09/2002 Customer Service Rep Level I

Boston Scientific Portugal, Lisboa (Portugal)
Responsible for supporting both internal customer and external customer.

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 Curriculum vitae Carla Maria Bernardino Hermenegildo Cochat

Back office line of contact via phone or email.

Responsible for the Purchase orders entering process.
Responsible for monitoring all orders process until they reach final destination. Ensure the order is
process on time and deliver accordingly with customer request and requisites.
Responsible for managing Order Invoicing and to solve all issues related to the Invoice.

01/10/1994–30/10/1996 Customer Service and Tender Representative

Grupo Palex Lusopalex produtos de saúde unipessoal Lda, Lisboa (Portugal)
Responsible for supporting all business areas in:
order entering process
Invoicing process
Incident solving
trace and track all orders from central warehouse to final destination
tender execution

01/08/1992–30/09/1994 Projects Director assistant

Compta Equipamentos e serviços de informática S.A., Lisboa (Portugal)
Support to the Projects Director

01/04/1990–31/07/1992 Office Administrator

HPP comunicação Lda., Lisboa (Portugal)
Responsible to all back office functions:
support to the creative team
office suppliers
salaries processing
contracts processing

01/07/1988–30/03/1990 Turism operator

Sucesso Viagens e Turismo Lda
responsible for customer support in all that relates to planing and reservation of a trip, for individuals or
groups
travel reservations
Hotel reservations
transfers

EDUCATION AND TRAINING

01/09/1995–30/06/2000 University degree in Psicology - enterprises

Independent University, Lisboa (Portugal)

PERSONAL SKILLS

Mother tongue(s) Portuguese

Foreign language(s) UNDERSTANDING SPEAKING WRITING

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 Curriculum vitae Carla Maria Bernardino Hermenegildo Cochat

Listening Reading Spoken interaction Spoken production

Spanish C2 C2 C2 C2
English C2 C2 C1 C1 C1
French A2 A2 A1 A1 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

Communication skills I have good communication skills.

Communication is the basis of all position I had during my work experience I have been always
successful, with both my internal and external customers.

Organisational / managerial skills Excellent capacity to work in open space environments;

Very organized, methodical and goals driven
Excellent capacity to work under stress and with very tight deadlines
Good listener and fast learner that makes me adapt easily to changes

Job-related skills I have a deep knowledge of SAP

I have more than 20 years experience with ENDO division that gave me an excellent know how about
our customers and portfolio of products.
I acepted the assigment of ENDO sales, contacting the customers by phone and email, when the
sales rep left and we had no replacement.

Digital skills SELF-ASSESSMENT

Information Content Problem-

Communication Safety
processing creation solving

Independent user Proficient user Basic user Basic user Independent user

Digital skills - Self-assessment grid

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