Montreal, May 18th, 2018

Object: Job application

Dear Sir or Madame,

Please allow me to present my candidacy for a position available in your company.

I am seeking a challenging position in a dynamic environment, where my creativity and energy

can be focused towards personal excellence and company goals.

I have excellent communication, verbal and written skills. I also have great sales and marketing
abilities. I always maintain a mature, gracious and professional manner when communicating
with people, even when difficulties arise. I believe that I possess a unique mix of experience and
skills that can definitely help in my professional career. My broad experience and range of skills
and experiences make me superior candidate for any position.

The enclosed resume provides more details on the above, as well as on other experience, skills,
and abilities that I possess. I look forward to hearing from you as soon as possible to arrange time
for an interview.

Respectfully,

Farooq Mumtaz
 CURRICULUM VITAE

Identification :

Farooq Mumtaz
4959 rue Lavoie
Pierrefonds, QC. H8Z2G7
Tel. 514-557-2814
Email: farooqmumtaz@outlook.com

Academic and professional Background:

o Bachelor of Arts from University of Karachi

o H.S.C. From Board of Intermediate Education, Karachi.
o Computer courses from ICT. Karachi
o Housekeeping Supervisory course from Pakistan Institute of Tourism & Hotel
Management
o Air Ticketing Course from Electro Institute, Karachi
o English Language Course from ICT, Karachi.
o Certified Call Centre professional (CCCP) from Eveready One World (pvt) Ltd.
Course Highlights: Global English, Voice & Accent, Soft Skills, Communication
Skills, Tele Marketing, End user Computing, Mock Calls
o Certified Call Centre Training from (Ovex Pvt ltd) well known as Paktel GSM

Professional Experiences:

May 2014 to present:

Atelka
Customer e-support representative (on chat)

- Handle customer interactions and incoming inquiries in a positive and enthusiastic

manner
- Establish a relationship of trust with them in an effort to increase their level of
satisfaction and confidence.
- Active reading and typing to customers to better understand their needs
- Propose products and services that meet their needs
- Solve customer issues
- Redirect them to someone else for help, if required
- Ensure the customer leaves the interaction feeling reassured and impressed
Overseas job Experience:

January 2008 to January 2010

Western Hotel, Dubai, UAE
Senior Executive Receptionist
- Responsible for the entire front desk department .
- Final responsibility for the housekeeping department.
- Set up of written duty rosters for all front desk staff.
- Managing, motivating and continuous training of all front desk staff.
- Setting up of written duty rosters for all housekeeping staff, as well as planning
of stations (in cooperation with Hotel Manager).
- Responsible for the organization and realization of efficient and smooth check-in and
check-out procedures.
- Responsible for the implementation and maintaining of the standards and budgets of
the front desk department.
- Co-responsible for a correct flow of information on board.
- Settlement of all daily, per cruise or monthly returning administrative jobs as per the
manager’s directives .
- Responsible for the correct administrative handling of the cashless system.
- Responsible for the correct forwarding and filing of all purchase orders from the
hotel department in cooperation with the Hotel Manager.
- Preparation of the Night Auditor report.
- Generally relieving the Hotel Manager of administrative jobs and active participation
in managing the hotel department.
- Responsible for the correct handling of all equipment within the front desk area,
especially all IT devices.
- Responsible for following up on passengers’ requests handed to the front desk.
- Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area.
- Entering data of inventories and their evaluation as per company’s instructions.
- Responsible for the implementation of the correct appearance / uniformity, as well as
the standard of personal hygiene of all front desk staff.
- Active presence at official occasions and events as per manual.
- Responsible for the polite and friendly interaction with the passengers at the front
desk.
- Responsible for receiving and correct distribution of incoming and the prompt
forwarding of outgoing mail.

December 2005 to December 2007

Pakistani Garments (export business) from Pakistan to Seychelles
Director/ administrator
- Plan, direct, manage the Complete Business Development activities.
- Maintaining and increasing sales of company's products.
- Reaching the targets and goals set for your area.
- Establishing, maintaining and expanding your customer base.
- Servicing the needs of your existing customers.
- Increasing business opportunities through various routes to market.
- Setting sales targets for individual reps and your team as a whole.
- Recruiting and training sales staff.
- Allocating areas to sales representatives.
- Developing sales strategies and setting targets.
 - Monitoring sales team performances and motivating them to reach targets.
- Compiling and analyzing sales figures.
- Dealing with some major customer accounts myself.
- Collecting customer feedback and market research.
- Keeping up to date with products and competitors.

Feb 2004 to Nov. 2005

U.S based multinational freight Forward company “Expeditors”
Customer support Executive (Ocean Dept)
- Support & maintain general multi-modal operations, focusing on delivery of results.
- Maximising profitability and developing sustainable client relationships through an
excellent customer service experience.
- Assist with the smooth running of operations for freight forwarding clients to
include air, road, and sea activities both Import and Export.
- Work with existing clients and support the development and integration of new
business.
- Work with current suppliers and maintaining services at current levels agreed.
- Developing close relationships with clients through regular communication,
developing and maintaining confidence and encouraging loyalty.
- Assisting with keeping customers fully informed about issues that affect contract
performance.
- Preparation of consignment paperwork and submission of customs entries.
- Invoicing.
- Assist with keeping all jobs compliant audit record requirements.
- Sourcing, compilation and presentation of air/sea/road freight rates and quotations.

June 2000 to December 2003

Freight Forwarding Company “Diversified Logistics (Pvt.) Ltd.”
Communication In charge
- Day to day operations in a busy office environment to include dealing with
customers/customs clearance/invoicing/creditors invoices/customer & other
reports/other administration duties.
- Delivery and collection scheduling and dealing with Carriers / Hauliers /
subcontractors and third parties.
- Liaise with overseas partners to ensure the department is proactive in providing a
quality operational performance.
- Foster and develop good relations with both existing and potential customers to
ensure retention and growth.
- Deal with all customer phone sales and/or customer queries.
- Establish a good working relationship with the freight department and its customers.
- Ensure that all tariffs are kept up to date on the system.
- Maintaining and / or implementing good working practices & procedures to ensure
that the department runs efficiently and with professionalism.
- Delivering excellence in quality and customer service every time and pro-actively
look for continuous improvement with the department to ultimately provide the
customer with an efficient and professional service.
- Promote the company positively with customers through high quality of work,
excellent communication, pro-active approach and positive attitude.
- Supporting other operations within Dublin by having flexibility around working in
different locations.
April 1994 to May 1999
Karachi Sheraton Hotel & Towers
Senior receptionist
- Supervise the guest service agents and staff, responsible for their good appearance,
conducts and behavior which always represent the Hotel in the Best way.
- Supervise and participate in all activities related to the process of rooming Hotel
guests.
- Ensure that all guests receive a courteous welcome upon check in.
- Ensure proper shift hand over, revising the shift duties list completed efficiently.
- Supervise and coordinate room assignment with concerned front office sections and
other Hotel departments.
- Check all registration cards before filing and ensure that billing instructions are
accurate and clear.
- Make necessary arrangements for groups check in – out.
- Ensure Proper handling of rooms with the house keeping departments.
- Prepare and submit all reports requested by the front office manager.
- Handle complaints with immediate action and through proper follow up.
- Ensure housekeeping reports are accurate and checked with the discrepancy reports.
- Act as a salesperson in order to maximize the room revenue.
- Provide inputs for departmental meetings.
- Establish and maintain effective employer relations.
- Supervise room / rate change closely.
- Ensure proper handling of guest mail, messages and parcels.
- Ensure proper key control.
- Communicate all management decisions to the front desk staff to ensure proper
follow up and implementation.
- Be prepared for replacing the night manager whenever needed.
- Participate in the evaluation of the guest service agents and the staff with the front
office manager.
- Perform related duties and special projects as assigned.

Volunteer work:
Collecting Aid and Donation for “Earthquake Victims 2005” as team leader for Eveready
One World (pvt) Ltd. (October 2005)

Languages:
 English
 Urdu
 Hindi
 Punjabi
 French (in process of learning)

Personal Interest:
I like to play badminton and cricket (participated in different teams). Between my other
interests, I love to read books and go for long walks.
References: Available upon request