KARIM CHODHURY

11237 Ave Ubald Paquin, Montreal Nord, QC, H1G 4P6 | M: 514.629.4901| E: hisamkarim@hotmail.com

What Karim brings to the table

Accomplished, and a driven leader offering commitment and perseverance in undertaking greater challenges. As a
coach and team builder, Karim brings an excellent track record that spans from team formation, empowering team
members to efficient execution. Karim has an extensive background in entrepreneurial ventures, customer-facing
engagements, and business management. He possesses necessary traits and skills working in any demanding, agile, and
cross-functional environments, and be able to deliver on time, on budget and on scope.

Technical Proficiencies
Tools: Citrix, Verint, iSell, iSom, iPay, Sams, Escape, Order Ferret, Effektiv, SharePoint, RFC, Centiro, Fedex Reverse
Tool, MT Direct, T-Force Direct, SD Tracker, DS Tracker, Office tools, Google Docs, TS2 (TSYS), TDR (TSYS Dispute),
Credit Care, Salesforce, LiveVox, Kronos, CRM, TransUnion Verification, Fraud TSYS, Zoom, HR Hub, POS cash system,
traditional cash system, accounting software tools, NexOne (formerly known as Faltour), Matrix, Authentisign, Pulse
Secure, Pathway, Permcon, Workday, Payment System Hub, EMS Portal, and LexisNexis Bankers Almanac Global
Payments Resource.

Professional Experiences
Bank of Montreal (BMO) October 2022 – Present
Repair Officer
 Senior Officer in the Global Payment Operations department for Personal, Commercial, and Corporate Banking.
 Inspect, analyze, and evaluate wire transfers and take the required steps to ensure compliance and security.
 Ensure payment processing free of errs and risks.
 Ensure consistency and accuracy of multi-currency transactions and settlements.
 Drive toward a high level of team cohesiveness to accomplish tasks on time and within scope.
 Collaborating with cross-functional and cross-location team members.

IKEA Canada
Back Office Specialist July 2019 – September 2021

Maintaining excellence in the change management given the pandemic required working remotely.

• Support Canadian operations at store level, e-commerce, and contact centre. Ensure contextual and
optimal customer experience cross channels.
• Ensure standard operating procedures are followed and company directives are complied with during
resolution of any inquiries or concerns; also resolving errors and glitches to maintain expected sales
throughput and ensure quality of service.
• Maintain effectiveness and efficiency of supply chain and constant communication with the distribution
team, and transportation team.
• Ensure that banking compliances are met and not violating any security concerns.
• Assist agents and customers by ensuring access to accurate and relevant information. Provide
personalized feedback and coaching for cases carried out by agents.
KARIM CHODHURY
Alorica Inc.
Quality Assurance Coordinator & Team Leader for Fraud Unit May 2011 – June 2020

Reducing fraud related loss by 46% as well as identifying employees who were accomplice to fraud for
Walmart Canada were the most notable achievements during this tenure.

• Represent large clients, such as – Sears Insurance, WellCare, Honda Canada, Brother Canada, Walmart
E-Commerce Canada, SOCAN, Walmart GBS, Walmart Canada Bank through B2B partnerships.
Comprehend process, procedure, bylaws, regulation of all sectors of each line of business as partners.
• Ensure excellence in execution through quality assessments of line agents; meeting industry standards;
complying with the best practices; identifying and closing any gaps; identifying incidents, performance
indicators, and maintaining business action plan for the clients; and adhering to SLAs. Align regularly with
the leadership team at client side for monthly and quarterly updates along with necessary insights.

• Mitigate risks through smart fraud control comprising of fast trend spotting, correlation analysis as well as
identifying causalities, risk assessment and indicators.

Tim Hortons
Assistant Manager April 2006 till April 2010

Reduced staffing turnover by 25% to 40%, to target an increase in sales by 40% to 60%, If needed, increase the
employee by 10% should it be higher traffic than expected to optimize sales.

• Supervise, operate, and manage three franchises at the same time.

• Ensure that food quality guidelines are met and respected.
• Inventory management, daily log booking, production, and merchandise delivery.
• Evaluate staffs for speed and quality of service per client in a busy environment.
• Provide constant feedback and coach employees in need.
• Prepare daily, weekly, and monthly reports with insights.

Self-Employed Experiences
Residential Real Estate Broker
Keller Williams (KW) Urbain Inc. August 2017 – April 2020
Londono Realty Group Inc. November 2014 – August 2017

Closed 200+ deals and created a base of 500+ satisfied and loyal customers within Quebec.

Charity, Non-Profit Organization, and Social Responsibility

Autism Community (Active Member)
BCCB Montreal Foundation (Active Core Member)
Montreal Maniacs (Former Member)

Credentials
KARIM CHODHURY
Certificate in Commercial Real Estate Broker, 2019, College Immobilier Du Quebec
Certificate in Residential Real Estate Broker, 2014, LaSalle College

Education
College Immobilier du Quebec January 2019 – April 2019
College LaSalle January 2014 – August 2014