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m300 Ip Structure App J Gmw15010
m300 Ip Structure App J Gmw15010
ENGINEERING GMW15010
Overall Vehicle
STANDARDS
studies are to be completed and documented as responsibility for supplying prior versions of the
set forth by the GM Labor Time Development part, if required for service. Supplier shall warrant
Policies and Procedures, which will be provided as that there will be no change to service tools (i.e.,
necessary. die or mold), without written approval by the GM
3.11 Vehicle Owner’s Manual. The Supplier shall Service Parts Buyer.
provide a complete description of function, 4.1.2 Current Product. Impacts to current product
operation, and required maintenance of the service parts shall be communicated to GM
product to be supplied per timing in Table 1, Product Engineering and Buyer’s service and parts
section 8.3. This information will be used in personnel to be reviewed and approved prior to the
preparation of the vehicle owner’s manual. In change being implemented.
addition, the Supplier shall provide repair Service part change control shall be implemented
instructions and information, on how to access and in E2 and GPDS, for service parts released in
replace any parts of the product to be supplied that GPDS, including those for vehicle programs
the vehicle owner can reasonably be expected to approved to use the “Simultaneous Production and
repair, as determined by Buyer’s service and parts Service Part Release Process”.
personnel.
4.1.3 Past Model Product. Impacts to past model
3.12 Service Training Information. The Supplier product service parts shall be communicated to
shall assist Buyer’s dealer training development Buyer’s service and parts personnel to be reviewed
personnel in developing training material and prior to the change being implemented.
simulators for dealer training, Technical Assistance
Service part change control shall be implemented
training, and training at the respective GM
in the Buyer’s service parts release system for
manufacturing facility. The Supplier shall also
service parts that were never released in GPDS, or
review the training material and attend “train the
that are out of current production.
trainer” classes to assist with responding to
technical questions that may arise, for the product 4.1.4 Past Model Compatibility. When products
to be supplied, including subsystem/component are changed or revised for production, the Supplier
information and training courses on Supplier shall assure that a comparable service
products. The Supplier shall provide, on request supercession can be made for those products by
and when applicable, training samples that shall be designing the improved products to fit past models
able to be programmed multiple times to support as well as current models.
training demonstrations and/or development. The When service parts are changed or revised (design
Supplier shall provide, on request and when or process), it is imperative that a new Supplier
applicable, access time for cellular or satellite part number be assigned when:
services in support of service training activities • The superseded products are replaced due to
(i.e., call for radio security unlock code, set-up of improved quality, reliability, dependability,
XM radio or Onstar module confirmation). performance or service.
• Differences in dimensions, material,
4 Service and Parts Support After appearance or other characteristics are such
Launch that the superseded and superseding products
4.1 Service and Parts Change Control. The are not directly and completely
Supplier shall support the monitoring and updating interchangeable in every way.
of service deliverables throughout the life of the • Superseded products are limited for use in
contract, including, but not limited to, development specific products or motor vehicles and the
of technical service bulletins, service information superseding products do not have the same
update bulletins, campaigns, and updating special limitations.
tool or diagnostic tool applications, when
necessary. • When stock disposition is ‘dispose’ or ‘rework’.
4.1.1 Service Tool Changes. Whenever there is a The Supplier shall provide complete revision
change to either process or design, the Supplier service for all service and parts information and
shall ensure that Buyer’s service and parts documentation prior to the implementation of the
personnel are informed of the pending engineering change per procedures provided by Buyer’s
change to allow assessment of service impacts. service and parts personnel including, but not
Changes to production tools (i.e., die or mold) that limited to:
are implemented with only Product Engineering • BOM changes.
approval do not relieve the Supplier of their • Math data/drawing revisions
© Copyright 2006 General Motors Corporation All Rights Reserved
• 1st and 2nd design differences within a model the resolution of any issues or problems at any GM
year location, GM dealerships, and in the field. The
• Stock dispositions Supplier shall participate as a member of any GM
problem resolution or remedial action team
• Breakpoints traceable to VIN, Kanban or addressing such issues or problems and shall be
broadcast (plant I.D.), pro-active within the team to identify the
4.2 Service Part Availability at Start-up. Supplier appropriate actions necessary to resolve them.
shall be responsible for filling the service parts Upon agreement of the team, the Supplier shall
pipeline before or at the Buyer’s service part MRD implement those actions required to the product to
(Material Required Date) to ensure 100% service be supplied, including:
parts availability at the dealers prior to the first • Providing validated, corrected product to be
vehicle being sold. Supplier shall contact the supplied prior to production for confirmation of
Buyer’s service parts launch readiness personnel production or field remedial action.
as they plan for vehicle launch. Supplier shall ship
to the material release schedules as defined in • Providing service information required to repair
Section 3 of the General Terms and Conditions of vehicles in the field.
the contract. • Providing a service and production parts
4.3 Service Part Sale. At the Service Parts availability plan to be approved by Buyer’s
Buyer’s discretion, the Supplier may be requested service part inventory management personnel
to provide all the necessary information to afford and the respective remedial action team.
the buyer the opportunity to procure • Providing detailed analysis of all failed field
subassemblies and/or service components directly and plant units returned to the Supplier.
from the Tier 2, 3, etc., Suppliers. If the Service • Rejected components returned to GM by the
Parts Buyer chooses to exercise this option, the Supplier shall be returned in the same
obligation for serviceability requirements remains condition as received by the Supplier.
with the Tier 1 Supplier per General Motor’s
contract ‘General Terms and Conditions’. The Tier • The Supplier shall test components as a
1 supplier shall retain Service part shipping Dealer would test them i.e. without disturbing
responsibility until such time that the Supplier or dismantling.
change has been finalized. • Only a sample quantity of failed parts shall be
In all cases the costs of the service part shall be returned to the Supplier by GM subject to
governed as specified in the General Motor’s agreement between GM and the Supplier.
contract ‘General Terms and Conditions’. A • Supplier shall identify and record “No Fault
GM1804 cost breakdown sheet must be included Found” items returned and develop a No Fault
in the response to quotation package or provided Found strategy and proactive corrective action
upon request of the GM Service Parts Buyer. plan.
Service parts shall be new or remanufactured as The Supplier shall provide, upon request, the
determined by the responsible Buyer’s service and following to Buyer’s technical assistance
parts personnel with all plans to use personnel:
remanufactured service parts approved by Product • Back-up support on telephone calls to GM
Engineering and Buyer’s service and parts vehicle dealers for technical assistance.
personnel.
• Direct interface with GM vehicle-dealer service
Buyer’s service part inventory management
technicians when requested.
personnel will periodically review all service parts
and will advise the Supplier of the parts and part • Problem analysis and repair at the Supplier
numbers for which it has no further need. location or at GM vehicle dealerships.
All individually packaged or unitized parts will have Suppliers shall support product problem resolution
no visible Supplier markings and will be in or service parts investigations at GM dealerships.
compliance with regional branding strategies (e.g., Contacts should only be made after all other
GMN11154). The Supplier must also be in internal sources of information have been
compliance with the packaging specifications exhausted. On-site investigations at dealers must
provided by the buyer at the time the contract is be cleared through the responsible Brand Quality
issued for the service part. Manager or Regional Technical and Training
Manager. Suppliers shall not interface with GM
4.4 Problem Resolution. The Supplier shall
customers directly without expressed written
provide support, for the product to be supplied, in
permission by GM Brand Quality or field personnel.
© Copyright 2006 General Motors Corporation All Rights Reserved
Identify serviceable parts and List the GM part number for all Supplier component part numbers
components with GM Part Numbers, items that are 'directed buys' or may be cross-referenced to TcEA
including math data. Any part serviced separately. A "conversion system assigned alphanumeric
number not issued by GM's part block" can be used to cross numbers.
number assignment process shall reference the GM part numbers
not be used to identify parts and supplier part numbers to
managed by GM. assure change integrity.
Part number cross-reference Subassemblies and components
information can be added in the that are not serviced separately
designer’s log page of the math data need not be defined, unless
file log. Refer to infoBOOK, specified by GM Engineering for
Designer’s Log. applications other than service (I.e.
PAD, motion studies, etc.). In these
cases an TcEA system assigned
alphanumeric file name will be
used to manage those
components.
GENERAL REQUIREMENTS: Expanded Definition Comments