G4 Business English

PICTURE

G4:
Intermediate
INTERMEDIATE LEVEL

BUSINESS
ENGLISH

Beginner Intermediate Advanced

Certified by Finland
Education agency
standard
1

Globish English Course copyright © 2018

G4: Intermediate

BUSINESS ENGLISH
Course Outline

G4 Business English
Interactions With Customers PICTURE
Lesson 1 Preparing for Customer Conversations
Lesson 2 Greeting Customers
Lesson 3 Understanding Customer’s Needs
Lesson 4 Making a Sale
Lesson 5 Handling Customer Complaints
Lesson 6 Review and Practice

Dealing With Work Issues

Lesson 7 Handling a Missing Order
Lesson 8 Handling Faulty Goods
Lesson 9 Getting to Speak to the Authority
Lesson 10 Giving Ultimatums
Lesson 11 Setting Deadlines
Lesson 12 Review and Practice

Presentation
Lesson 13 Introduction to a Presentation
Lesson 14 Delivering the Main Idea
Lesson 15 Moving On to the Next Point
Lesson 16 Concluding the Presentation
Lesson 17 Dealing with Questions
Lesson 18 Review and Practice

Globish English Course copyright © 2018

G4: Intermediate

BUSINESS ENGLISH
Course Outline

G4 Business English
Written Communication PICTURE
Lesson 19 Formal Email
Lesson 20 Informal Email
Lesson 21 Texting
Lesson 22 Agenda
Lesson 23 Abbreviations & Acronyms
Lesson 24 Review and Practice

Social Situations
Lesson 25 Invitations
Lesson 26 Socializing with Your Colleagues
Lesson 27 Formal Business Dinner
Lesson 28 Entertaining Clients
Lesson 29 Accepting and Declining Invitations
Lesson 30 Review and Practice

At an Event
Lesson 31 Presenting Your Company
Lesson 32 Talking About Product and Service
Lesson 33 Starting a Conversation
Lesson 34 Asking for Information
Lesson 35 Acquiring Business Contacts
Lesson 36 Review and Practice

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 Lesson 2
Greeting Customers
Phonology-based Lesson

G4 Business English
💡Tip: Read the role play as if you’re in a movie or
real-life situation. Focus on pronunciation and
intonation in order to show expression. Both coach
and student must take turns interacting in the rolePICTURE
play dialogue. Coaches should encourage students to
use vocabulary in the role play to form new sentences
that they could apply in their workplace or life.

Role Play
(Customer walks into the clothing store)

Salesperson: Good morning ma’am. Can I help you with anything today?

Customer: Yes, I am looking for a dress that I can wear to a wedding as a guest.

Salesperson: Is there a particular style that you’re looking for?

Customer: A long dress in a light colour.

Salesperson: Sure. If I may ask, do you have a price range?

Customer: Anything under 10.000.000 Vietnam dong is fine.

Salesperson: Perfect. Well, we just recently launched a new line of high quality
long dresses that are just a little over 10.000.000 Vietnam dong, if you’re
interested. However, if you would like to save money, we also have a few older
dresses that are 30% off.

Customer: (Selects two dresses from the new arrival section) Wow! This red dress is
absolutely beautiful. It really stands out, but isn’t this light pink dress also cute?
Which dress do you think will fit me better? I need your professional advice.

Salesperson: Why don’t you try them on? I think that I need to see you wear them
in order to give you better advice.

Customer: Good idea.

Salesperson: Let me show you the way to our changing rooms.

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Let’s talk about the role play

● What kind of product is the customer looking for?

● What is the customer’s price range?
● Why does the customer need the salesperson’s professional advice?
● What new words or phrases did you learn from the role play? Please discuss

G4 Business English
them with your coach.

Pronunciation

Stressed Syllables

a. proFESsional
b. REcently
c. INterest
d. QUAlity

Please read the following sentences in the correct rising/ falling intonation.

Rising intonation: when the tone of the sentence goes up.

Falling intonation: when the tone of the sentence goes down.

a. Questions with ‘where,’ ‘when,’ ‘what,’ ‘which,’ ‘why,’ ‘who’, ‘who’, ‘whose’,
‘whom’, and ‘how’ end with falling intonation. :
i. Where did you go for your vacation?

b. If the question is a yes/no question, it has a rising intonation: These questions

mostly start with ‘am’, ‘is’, ’are’, ‘was’, ‘were’, ‘do’, ‘does’, ‘did’, ‘has’, ‘have’, ‘can’,
‘could’, ‘may’, ‘shall’, ‘should’, ‘would’, and ‘will’.
i. Is there a particular style that you’re looking for?

c. Sometimes, when you ask a question, you already have some idea of the
answer. You’re asking a question to check something, or to confirm that your
idea is right. In this case, the question has a rising tone: For example:
i. This red dress is absolutely beautiful. It really stands out, but isn’t this
light pink dress also cute?
ii. It seems like you were a bit tired yesterday, weren’t you?

d. However, some questions may be asked with both a rising and falling
intonation depending on the emotions that are being conveyed. A falling tone
can express sadness or sarcasm. A rising tone can convey annoyance,
excitement, or anger. Read these questions with your coach to discuss how
intonations can change meaning.
i. Can I help you?
ii. Really? Is that what you thought?

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Challenges

a. What is a proper way to greet customers when they enter the store?
b. Why do you think that some customers don’t like it when salespeople try to
help them out?

G4 Business English
c. What are the price ranges of your company’s products/services?
d. Has your company launched a new product/service recently? If not, is your
company planning to launch a new product/service anytime soon? Please tell
your coach more about your company’s new products/services.

Definitions

a. Professional (adj): describes someone who gets paid for their work that
requires special training. E.g. I’ve always wanted to become a professional soccer
player.

b. Recently (adv): not long ago. E.g. We’ve just recently bought a new house so we
don’t have much money right now.

c. Launch (v): If a company ‘launched’ a new product, they make it available for
customers to buy. E.g. Apple usually launches their new iPhone around August.

d. Stand out (v): If something ‘stands out,’ from others, it looks better, more
special, or more important. E.g. Our products are made with organic materials,
which makes our company stand out from others.

e. Price range (n): the highest and lowest price of something. E.g. The price range
of iPhones are usually between 28.000.000 Vietnam dong and 33.000.000
Vietnam dong.

f. Interest (n): If you have an ‘interest in’ something you want to learn or hear
more about it. E.g. Do you have an interest in looking at our new clothing arrivals?

g. Save money (phrase): If you want to ‘save money,’ you don’t want to spend a
lot of money because you are trying to add more money into our bank
account.

h. I’m all ears (phrase): If you say ‘I’m all ears,’ it means that you have someone’s
full attention. E.g. Tell me what’s wrong. I’m all ears.

i. Try something on (phrase): to put some clothes on to see if you like it or not.
E.g. Would I be able to try something on in the changing room?

j. Quality (n): the standard of how good or bad something is. E.g. LV and Prada
design high-quality purses.

Globish English Course copyright © 2018