MATTU UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ACCOUNTING

Internship Practical Attachement in Abyssinia Bank

Bedele branch

Group Name:
1. Bogale Mengesha
2. Rehma Mustefa
3. Kidist Tilahun
October, 2023
Mattu, Ethiopia

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ABSTRACT
This practical attachment's main goal is to evaluate the performance of the Abyssinia bank
Bedele branch. The degree to which the Abyssinia bank Bedele branch is carrying out its
vision and mission, as well as the organization's effectiveness in relation to its goals. The
purpose of this practical attachment was to broaden students' knowledge and provide them the
opportunity to contrast what they had learned in class thus far with their practical experiences.
To generate students that are highly competent, independent, engaged, change agents, and
effective problem solvers. The investigation of the performance of Abyssinia Bank Bedele
branch. had equal participation with other banks in achieving its vision, purpose, target and
overall goal. The length of the practical attachment period should be increased by the
university. Excellent customer service helps Abyssinia Bank to compete with private banks. The
bank has to provide its customers more modern banking services, especially e-banking services,
ATM machine service etc… The attachment confirms that fostering strong relationships
between universities and employers provides significant benefits for students, universities, and
society at large. Many Ethiopian higher education institutions do not give their students the
opportunities for practical attachment. Instead, they put more emphasis on teaching the
theoretical side of things, which makes it difficult for students to find work once their
academic careers are over.

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Acknowledgment
First and foremost, I want to express my sincere gratitude to the Almighty God for continuing to
support me, keep me alive to this day, and allow me to finish my internship. Then, My sincere
gratitude is to Mr. Jiregna Saketa the Manager of Abyssinia bank Bedele branch and all staff of
the branh. And Mattu University Bedele campus department of Accounting and Finance for
inspiring and guiding me throughout my internship.

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Contents
ABSTRACT.................................................................................................................................................. 0
Acknowledgment .......................................................................................................................................... 2
PART ONE: - ORGANIZATIONAL REPORT ........................................................................................... 5
1.1 Background of the Abyssinia Bank ................................................................................................... 5
1.2. Cardinal issues: Missions, Vision, and Objective of the Abyssinia Bank ...................................... 5
1.2.1. Mission........................................................................................................................................ 5
1.2.2.Objective ...................................................................................................................................... 5
1.2.3. Value .......................................................................................................................................... 6
1.3. Organizational Structures ................................................................................................................... 7
1.4. The extent to which the Organization is realizing its Visions and Missions and Performances of the
Organization in relation to its objectives .................................................................................................. 8
1.5. Strength, Weakness, Opportunity and Threat (SWOT) Analysis of the Organization. .................... 8
1.5.1. Strength of Abyssinia bank- ........................................................................................................ 8
1.5.2. Weakness of Abyssinia bank ...................................................................................................... 9
1.5.3. Opportunities:- ............................................................................................................................ 9
1.5.4. Threats:- ...................................................................................................................................... 9
1.6. Problems Observed that affect the Organization at current time and its Critical Issues .................. 10
1.7. Suggested solutions or measures to be taken to solve or at least minimize the problems. .............. 10
PART TWO: - ACTIVITY REPORT ......................................................................................................... 10
2.1. Background of the department/division where you have been working .......................................... 10
Customer service officer department is one of the sectors of Abyssinia bank Bedele branch............... 10
2.2. Objectives and major responsibilities as well as activities of the department or division. .............. 10
2.3. Your Responsibility and Major activities of as member of department .......................................... 11
2.4. Performances Evaluation of our activities ....................................................................................... 11
2.5. Problems Encountered on the job and remedial action taken ......................................................... 11
PART THREE: - ATTACHMENT EVALUATION .................................................................................. 12
3.1. Rationales of Practical Attachment .................................................................................................. 12
3.2. Significances of Practical Attachment ........................................................................................... 12
3.3. Relevance of the Organization and the Activities ............................................................................ 13
3.4. Applicability of the theories and others in class on real world or practical work environment ...... 13
3.5. Major Problem that faced during the Attachment ............................................................................ 14

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  There was less communication between the University and hosting Company Abyssinia Bank
and this lack of communication left me to deal with challenges on my own, as there was no one from
the department to intervene. .................................................................................................................... 14
 The obtained data will differ from one employee to other .............................................................. 14
3.6. Suggested Solutions during the Practice .......................................................................................... 14
PART FOUR: - CONCLUSION AND RECOMMENDATION ................................................................ 14
4.1. Recommendation ............................................................................................................................. 14
4.2. Conclusion ....................................................................................................................................... 15
PART FIVE Appendix ............................................................................................................................... 15

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PART ONE: - ORGANIZATIONAL REPORT

1.1 Background of the Abyssinia Bank

Bank of Abyssinia was stabilished on February 15,1996 (90 years to the day after the first but
defenect private Bank was stabilished in 1906 during empair Minilik 2) in accordance with 1960
Ethiopian commercial code and the licensed and super vision of Banking business proclamation
no84\1994. BOA started it's operation with an authorized and paid up capital of birr 50 million
and 17.8 million respectively and with only 131 share holders and 37 staff.

In two decades since it's establishment Bank of Abyssinia has registered a significant growth in
paid up capital and total assets. It also attracted many professional staff members. Valuable share
holders and large costumers from all walks of life. This performance indicate public confidence
in the bank and reliability and satisfication in it's service.

Currently employing the state of art banki in technology the bank provides excellence domestic
international and special Banking service to it's strives to serve all economic and service sector
via it's every increasing branch networks through aut the cauntry.

1.2. Cardinal issues: Missions, Vision, and Objective of the Abyssinia Bank

1.2.1. Mission
They are committed to provide excellent financial services through competent, motivation
employees and digital technology in order to maximize value to all stakeholders.

1.2.2.Objective
o Maximizing profitability through increased efficiency.
o To contribute to the general economic development efforts of nation.
o Enhance growing market share.
o Provide differentiated, varied and value added banking services.
o Increasing employee satisfaction and developing their skill.

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1.2.3. Value
 Integrity

-They do the right thing, even when no one is watching;

-They keep their word and honor of commitments;

-They maintain confidentiality and privacy of all.

 Customer Satisfaction

-They strive to excel their business and satisfy our customers

-They are committed to offer the highest quality service to their customers and aspire to be
branded with quality in the minds of the customers and the General public.

 Employee satisfaction

-They are committed to employee training and professional growth.

-They distinguish their employees as valuable organizational resources.

-They recognize their employees for their achievements.

 Learning Organization

-They are committed to anticipate and respond to internal and external changes through
constant improvement and adaptation.

-They strive to establish a culture that nurtures individual and group learning.

 Teamwork and Collaboration

-They recognize the importance of teamwork for their success.

-They support one another and work co-operatively.

 Public Trust

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-They understand that the sustainability of our business depends on their ability to
maintain and buildup public confidence.

 Value for Money

-They deliver the same level of service for less cost, time or effort.

-They deliver a better service or getting a better return for the same amount of expense, time or
effort.

-They use resources carefully to save expense, time or effort.

 Decentralization

-They are committed to delegate operations and decision-making responsibilities.

 Corporate citizenship

-They value the importance of their role in national development endeavors.

-They abide by the laws of Ethiopia and other countries in which they do business.

-They care about the welfare of the society and the environment.

1.3. Organizational Structures

The structure of an organization consists of the coordination of the individuals and collective
departments within the organization to collaboratively reach a final and shared goal in the
most effective and efficient manner.

In order for the organization in question to reach its full potential, Abyssinia bank maintains a
clear and consistent balance between the organization and the people employed within the
organization, as it is through the successful interaction between these two aspects of a business
that the necessary and effective structure can be achieved and maintained. The structure of
Abyssinia bank may be very similar to a regular organization, depending on the size of the bank.
Abyssinia Bank is governed by the Board of Directors consisting of a Chairperson, a Vice their
Chairperson and seven Directors. The overall management is entrusted to the management team
which comprises the Chief Executive Officer.

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1.4. The extent to which the Organization is realizing its Visions and Missions and
Performances of the Organization in relation to its objectives
 To achieve mission, vision and objective Abyssinia’s officials plan to raise the paid-up
capital to 20 billion Birr in the next five years through the sale of shares to the public and
current stakeholders.
 The bank’s paid-up capital reached 3.4 billion Birr at the end of the 2029/30 financial
year.
 In the same year, the bank secured 572 million Birr in annual profit, up by 196% from the
preceding twelve months. This has led the earnings per share (EPS) to jump from 4.2% to
16.6%.
 The total asset of Abyssinia grew by 9% to 43.1 billion Birr while its deposit
mobilization increased by 8% to reach 33.9 billion Birr last year.

1.5. Strength, Weakness, Opportunity and Threat (SWOT) Analysis of the

Organization.

1.5.1. Strength of Abyssinia bank-

 Services that are safe and trustworthy and are adapted to the needs of the clients;
 It prioritizes the public interest;
 Decentralized working environment;
 Innovative Culture: it enables Abyssinia to create distinctive goods and services that
satisfy the needs of their clients;
 Economies of scale are the cost benefits that Abyssinia bank achieves as a result of size;
the bigger the volume, the greater the benefits;
 Technology: Due to its superiority, Abyssinia bank is better able to satisfy
 They are giving good banking service for their society.
 They are giving door to door Cash collection and payment.
 They have good team sprit. The branch has committed devoted ,desiplined , skilled
employee who respect invaromental culture ,norms and language of the society.

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1.5.2. Weakness of Abyssinia bank
 Lack of indipendently completing some work on team.
 Knowledge gap of stuff skills on bank products especially on digital products and new
product of the bank.
 Lack of good card handing and distributing to costumers on time opportunity.
 Lack of independently completeng some work on team, i.e: waiting for other.

1.5.3. Opportunities:-
The level of income is steadily rising.

 Population growth
 New products and Services
 Growing economy
 New Technology
 They can achieve their costumes base target by using governmental employees, wereda
office employees town administration employees, and resources.
 Having large unbanked society in rural and urban areas of the area compering with the
total population. etc…
 Existence of high cooperation and strong team sprit of the staff.
 Starting from the near time their banks have a good image in front of the public.
 The bank brand great costumes value, having large number of branchs being influencail
financial institution, and having committed staff is greater opportunity.
 They can use religious budgets like church, mosques etc..

1.5.4. Threats:-
Increase in labor costs

Lack of potential of the area especially on foreign currancy.

Growing competition in the industry.
External business risks
Existence of money competent other banks and financial institution in the area.
Lack of society understanding about the modern serving practice.
The society attitude and perception to wards bank service and serving habit.

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1.6. Problems Observed that affect the Organization at current time and its Critical
Issues
Among the challenges:

 Has faced some challenges relating with e- payment service.

 Security, Standardization, Regulatory and Legal Issues,
 Infrastructure, Heavy Investment Costs, and Socio-Cultural Challenges are the serious
ones.
 And it affected the development of the service as expected.

1.7. Suggested solutions or measures to be taken to solve or at least minimize the

problems.
 Increase the awareness of society
 Building infrastructure’s

PART TWO: - ACTIVITY REPORT

2.1. Background of the department/division where you have been working

Customer service officer department is one of the sectors of Abyssinia bank Bedele branch.
It performs its duties and responsibility by setting specific and feasible goals and objectives
which support to speed up customer satisfaction and profit maximization of the bank. More
than employees make up this department, each of whom works 8 hours per day and is
responsible for something on their own.

2.2. Objectives and major responsibilities as well as activities of the department or

division.
 To smoothly implement integrated banking solutions in customer service process.
 To have single source of reference to perform.
 To determine duties and responsibilities that each employee at all level in the Customer
service process.
 To provide efficient and quality service to its customers.
 To ensure standardization and uniformity in the customer service process.

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2.3. Your Responsibility and Major activities of as member of department
 Account opening.
 Duties related to customer service.
 Counting birr notes.
 Pay cash and receive cash.
 Filling of different voucher for customer.

2.4. Performances Evaluation of our activities

As a department member, I am also accountable for carrying out the department's duties. When I
was a participant at the Abyssinia bank Bedele branch, I performed the following specific actions
as an apprentice based on those general activities.

 I supported employees by opening accounts for more than 15 customers.

 I make sure the customer's name, date, and signature are correctly filled out.
 I provided several services for the department and the clients.
 I complete a task on time and honestly by according to the guidelines and rules.

2.5. Problems Encountered on the job and remedial action taken

Problems encountered on the job:

 I put in a lot of time studying, learning, and preparing for my careers; however, the true
challenge comes once all my knowledge is put to the test in a real-world situation.
 When undertake my very first working experience while participating in the Attachment,
and are often expected to participate at the same level as an organization’s full-time
employees, this can lead to stress or feelings of being overwhelmed, which may deter
some individuals from realizing my true potential in my career.
 Getting confused because I didn’t get enough guidelines or directions.
 Fear to ask questions, I am not even sure which of my colleagues will help me or will
they feel disturbed. I feel hesitant in interrupting them.
 The hierarchy in the organization was difficult to understand during the first few days.
 Since I need to be clear about whom I am reporting and who is reporting to whom.
 Suggested solutions The way to combat those overwhelming feelings is to keep an open
line of communication between me, employer, and my internship program advisor.

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  Additionally, if I am unsure of how to complete a certain task, it won’t hurt to ask the
employees or a colleague for help.
 Generally, freely ask questions where I get confused, try to blend in with the office
people, and socializing with colleagues will help me to adjust to the office and the work
too.

PART THREE: - ATTACHMENT EVALUATION

3.1. Rationales of Practical Attachment

The rationale of practical attachment includes it enhances Cross-training which allows us to
experience and practice different work-related skills. Job guidance provided by the practical
attachment program creating confidence in the students. The students develop confidence to join
the industry being multi-skilled and competent enough.

This does not only enhance employee skills but also gives companies the benefit of having
employees who can perform more jobs. The attachment also gives employees a better
appreciation of what co-workers do and how their own jobs fit in with the work of others to
achieve company goals .

This attachment has great importance behind it. It is primarily planned to check how the
theoretically learned courses and gained knowledge and skills are applied in real world
environment. It is also aimed of evaluating how relevant and applicable theoretically courses
learned are in real world it also looks into challenge and opportunities’ prevailing in the real
world and; to suggest some possible solution in the real world.

3.2. Significances of Practical Attachment

The practical component of my study has been very beneficial to me. The following are some
examples of how practical connection is relevant:-

1. It allows me to combine my theoretical knowledge with practical skill development

because many operational aspects of the bank are related to the theoretica l knowledge I
gained from my studies.
2. It facilitates my application of what I have learned in the classroom.

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 3. I can overcome the disparity between my study-related practical abilities and
theoretical knowledge through practical work.
4. It improves knowledge and comprehension of matters pertinent to a certain field of
study.
5. It improves students' ability to conduct research.
6. It improves students' ability to handle difficulties or problems they encountered in class
or with their practical work.
7. It enhances employability skills of the students.
8. It supports the growth of students' critical thinking, decision-making, and self-esteem
skills.

3.3. Relevance of the Organization and the Activities

 The organization and the activity have much relevance to this study.
 In my stay of Customer Service department, I have learned that how one person can
harmonious work with the other Employee in each department.
 I know how to apply the lecture class in real world or a practical work.
 It also encourages me how to identify any problem and give the solution.

3.4. Applicability of the theories and others in class on real world or practical work
environment (the specific theory, area and course should be mentioned clearly)

Organization in which we do our practical attachment, Abyssinia Bank of Bedele branch is

relevant for my field of study. Because some course that I learned in the class were related to
working environment as described here below: -

 Accounting course helped me more in overall steps of the attachment on cash flow
within the company.
 Management Information System (MIS) course on how data are stored on database and
data are searched by primary keys in order to shorten time spent on accomplishing the
single job speed up the system of our searching employee’s information or customers
information.
 Psychology: - For smooth relationship with both customer and employee at workplace.

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3.5. Major Problem that faced during the Attachment

 There was less communication between the University and hosting Company Abyssinia
Bank and this lack of communication left me to deal with challenges on my own, as
there was no one from the department to intervene.

 The obtained data will differ from one employee to other

 Uncooperative attitude of some employee.
 Inadequate work to do during the Attachment
 Getting confused because I didn’t get enough guidelines or directions.

3.6. Suggested Solutions during the Practice

The University should ensure that Practice attachment is done in a professional and
systematic manner in which hosting institutions are genuine collaborating partners.
There should be better collaboration and communication between hosting institutions
and the Campus.
Socializing with colleagues will help me to adjust to the office and the work too.
Freely ask for adequately.

PART FOUR: - CONCLUSION AND RECOMMENDATION

4.1. Recommendation
The following recommendations are made for the involved organs based on the results of the
practical attachment:-

1. The length of the practical attachment period should be increased by the university.
2. Excellent customer service helps Abyssinia Bank to compete with private banks.
3. The bank has to provide its customers more modern banking services, especially e-
banking services,ATM machine service etc…
4. Research and development should receive the proper emphasis from Abyssinia Bank.
5. Abyssinia Bank should move to mobilize and gather resources from the nation's
expanding economy.

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 6. The university needs to strengthen ties with the organizations where the attachment
was undertaken.
7. Since employee satisfaction is one of the bank's core objectives, Abyssinia Bank
should, like other private banks, provide its employees higher salaries. However, higher
salaries may also discourage skilled and experienced workers from leaving for
private banks.

4.2. Conclusion
 The attachment confirms that fostering strong relationships between universities and
employers provides significant benefits for students, universities, and society at large.
 Many Ethiopian higher education institutions do not give their students the
opportunities for practical attachment. Instead, they put more emphasis on teaching the
theoretical side of things, which makes it difficult for students to find work once
their academic careers are over.
 On the other hand, a lot of difficulties and issues were seen at the businesses where
the practical attachment took place, and being aware of these issues can help
students improve their problem-solving abilities. Conducting practical attachments
is crucial for society as a whole, for students, universities, companies, and for
employees.

PART FIVE Appendix

www.Abyssiniabank.com
www.linkedin.com
Some oral data from the employee
Direct information from the organization's manager.
Data from the organization's written documents.
From employees of organization.

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